Operational and managerial challenges for Schindler in India
Napoli was a driving businessman and manager intent on making his company succeed in the Indian market. Unfortunately, manifesting that company's persona, Napoli was intent on doing things his way despite the country preferring different methods. Part of Napoli's intentions, for instance, were to produce standardized units rather than to custom-design as clients wished. Contrary to other Indian markets, he also intended to outsource, and his manner to employees failed to take into account Indian mores and culture. Other challenges that Napoli was faced with were the burgeoning tax laws and the increased costliness of the business. He was also not receiving help from the main company. Napoli, as a result, was frustrated and ready to give up.
The main reason that he failed to succeed, however, was due to his inflexibility and rigidity in dealing with the Indian culture. A manager is a leader and an effective leader is someone who to respond to and recognize the needs of other