technological explosion of the past few decades has taken mankind to heights never before imagined. Today, with the click of a mouse, one can purchase travel tickets, manage stocks, shop, and chat with people around the world. The changes that technology have made possible are almost limitless. In addition to the changes in daily life, advances in technology have had a significant impact on the field of education. The field of education has been impacted in many ways by technology, including the method of delivery for education. The delivery of lessons in the field of education used to be handled with one method. tudents came into a classroom and a teacher provided the lessons, and the feedback. For younger students, parents were given a 15 minute conference once a year to hear about their student progress. The delivery of education was a single method and it was used for….

According to the figures for 2000 and that is the latest that is available, their average earnings are $17,570 in a year. In this business the contracts are given to the one who quotes the least and this makes the security companies oppose any government rules which will increase their costs. The businesses which employ them also do not want increased charges. This has resulted in criminals becoming security guards, and even those that are checked, go through the checking of records in only one state. Stories keep coming about beating, raping and robbing the people they are expected to protect. Even according to New York Daily News, there have been employment of criminals for the protection of Statue of Liberty and some of the guards were even convicts. At the same time, the labor department expects that demand of security guards will grow up very fast till 2010, and….

9% to 734 units (Khun, 2009)
Additionally, James Moss, of Curzon Investment Property, has commented (Khun, 2009) that Dominos and Subway have been successful in the UK market as a result of their franchise models that are almost recession proof. In addition many investors (who want to own a franchise) have found these two chains to be exceptional investments. Additionally, many "Britons are also shunning posh business lunches and choosing instead to head to Eat or Pret for a sandwich (Khun, 2009,9)." The report also explains that "Independent operators (with fewer than five outlets) have increased their market share by 2.2% across the UK's top 10 cities to further fuel the feeling that many high streets are turning England into 'fried chicken Britain'(Khun, 2009,9)." The following chart illustrates the most popular cities for Fast Food in the UK.

Number of Fast Food Restaurants by City

London (central) (847 outlets)

Edinburgh (129)

Glasgow (94)

Manchester (74

Liverpool (64)

Bristol….

I believe that Marx's theory fits my work experiences. His concept of commodity fetishism applies. At work, I am made to believe that outputs are more important than me. This shows that the interest of the employer is made to be more important than the interest of the employees. In the midst of economic crisis, people are afraid to lose their jobs in the face of economic crisis that they would submit to the control of their employers or the bourgeoisie as Marx called it.

References

Central Intelligence Agency. The World Factbook [Data file]. Available from https://www.cia.gov/library/index.html

Kochan, T.A., (2004). Education, Families, and Workplace Policies: Their Roles in a Knowledge-Based Economy. Retrieved at http://web.mit.edu/workplacecenter/docs/wpc0012.pdf

Caldwell, C. (2008, January 27). The Way We Live Now. The New York Times. Retrieved at http://www.nytimes.com/2008/01/27/magazine/27wwln-lede-t.html

ervice Economy. (n.d). Retrieved January 13, 2009, from Wikipedia: http://en.wikipedia.org/wiki/ervice_economy

The American Workplace - the hift to a ervice Economy. (n.d.). Retrieved January 13, 2009,….

Knowledge Management Best Practices in Services Industries
The ability to stay on in step with customers' rapidly changing needs is only possible when a company completely commits itself to transforming data into information, while also capturing and using tacit and implicit knowledge. As this analysis will illustrate, data, information and knowledge are multifaceted and have many implications across the lifecycle of a business in general and customers specifically. Concentrating on how the data pertaining to customers can be optimized, this analysis concentrates on the Service Quality (SEVQUAL) methodology and metrics. SEVQUAL measures five dimensions of the customer experience including reliability, assurance, tangibles, empathy and responsiveness (Parasuraman, Zeithaml, Berry, 1985). While the scope of this analysis concentrates on SEVQUAL from the standpoint of capturing data, information and knowledge from a customer standpoint, there are many ancillary implications that also apply to the knowledge-based theory of firms as well. The use of SEVQUAL-based….

Service Quality esearch
The research discussed in this paper is based on the application of the SEVQUAL model to the restaurant sector of the hospitality service industry. The SEVQUAL model was developed in 1985 and has been refined since for use in the service industry. In contrast to goods, service quality has been difficult to measure because of the intangibility, variability and heterogeneity of the service. Moreover, the service quality depends on the interaction between service provider and consumer. The SEVQUAL model was developed to overcome these limitations. The research articles discussed in the following sections were all conducted to apply the model in the restaurant sector to evaluate the service quality of various kinds of restaurants.

In addition to the SEVQUAL model, another useful model is the DINESEV model which has also been used by a couple of the researches discussed in this paper. The researches discussed in this paper have….

Banks have thus the role of distributing these products to their customers. Added to that in the international arena banks are dealing more with derivatives and foreign exchange, making the role of the bank far more important in the overall well being of the economy. Banks are diversifying and redefining themselves as trading, banking and service institutions. The banks are multifunctional and are known by various terms like the 'clearing bank' in UK, 'Commercial banks' and 'Investment banks' or 'Merchant banks'. Banks are thus redefining themselves to suit the wider rage of operation sand services offered. (Cranston, 1997, p. 3)
2. Globalization of banking sector

Globalization is a phenomenon that has invaded all industries and human life. The changes that have come about after the break down of the cold war and the new social interaction between nations have affected the financial sector as well. Globalization has removed restrictions for operations….

The balancing of costs and customer loyalty are being mediated by the service supply chain considerations as well in each of these companies. As the major limitation is intelligence of how self-efficacy changes over time as customers are routed to new avenues of participation, much work needs to be done in this area as it is critical for the growth of these strategies across all lines of services offered. The critical link of customer identification with the services needs to stay intact despite the challenge of keeping these roles in sync with supply chain visibility and planning.
ibliography

Anderson, G., Morrice, D., Lundeen, G. (2005). The "physics" of capacity and backlog management in service and custom manufacturing supply chains. System Dynamics Review, 21(3), 217-247. Retrieved April 1, 2008, from AI/INFORM Global database. (Document ID: 970922231).

Hartline, M.D, Ferrell, OC. (1996). The management of customer-contact service employees: An empirical investigation. Journal of Marketing,….

Service Demand & Supply
Service Demand and Supply Planning

Planning is considered the most important function of every project and organization (Singla, 2011). Successful organizations spend their more than 60% of the time in the planning process. It is because strong planning makes the subsequent steps easy. If planning is poor, the rest of the activities are bound to fail. It is, therefore, mandatory to spend maximum time and put in the best efforts in the phase of planning so that execution and implementation can be made possible without hassle.

In the context of business organization, the major game to play around is maximizing profitability (Tulsian, 2002). It is the core objective of every commercial organization and the very survival and existence of organization depends upon the ratio of profits it earns. The simple formula of profit calculation is revenue less expense. In order to maximize profits, organizations adopt any or both of….

This, according to Karen blurs the line between the organization and the people among whom it is established. There is a likelihood of the organization losing the social identity and touch with the people among whom it is established who, as a social culture, should be part of its identity. This is seen from that lacking human face of the organizations and all that people encounter are machines and software.
However, looking at the entire aspect with the postmodern theory perspective, there is always the temptation to believe that this is the right trend to follow. The post modern theory attempts to bring sense into the multifaceted and the highly dynamic business environment. According to Bryan C. (2004) postmodernism explains a series of breaks and continuations experienced within the contemporary community. It is based and argues for advancements, innovation, and adaptation to the contemporary dynamic goings on. This then means….

The best-known companies who are selling CM systems today on the SaaS platform include Salesforce.com, today a $1B company, ightNow Technologies and SugarCM both of which are growing at an average of 7% to 10% a year in revenue and new subscribers (Tsai, 2010).
How Trends Today Will eshape the Market Tomorrow

All of these trends of analytics, process-based application development, and SaaS platform development will accelerate the adoption and use of CM systems over time. In addition, the use of SaaS-based platforms is going to open up the use of customer information stored on social networks. In the next five years, social networks and CM applications will be tightly integrated together, providing more insights than ever before into customer needs, wants and preferences. The exponential growth of social networks and the wealth of customer data contained in them is also a dominant trend in the development of future generation CM….

service encounters from your own perspective as a customer and as a services marketing manager. Part one will consist of examination of an organization that provided the worst service of any organization ever encountered by recognizing the concepts of service marketing from the appropriate chapters of the prescribed text, and Part two will be comprised of an account of an organization doing an excellent overall job by applying services marketing concepts recognized.
ad Service Organization

AT&T undoubtedly has provided the worst service ever encountered by the writer of this work. The company advertised a bundled package that included a home phone and broadband internet service along with mobile phone service. The company failed to inform the customer that the area in which they resided did not have roadband service and sold the customer the bundled package at a set price. When the customer received the mobile telephone, the customer soon realized….

Service ecovery in a Successful elationship
After exhausting all the possible thresholds of the product manufacturing industry the marketers and the organizations are showing a clear tilt towards the services sector. The service industry refers to the companies that are involved in the rendering intangible services for the benefit of the customers. Irrespective of the fact that the service industry deals with intangibles but yet the services sector operates fully to accommodate the basic principles of business and marketing in the competitive environment. The customers and profitable customer relationship management are equally important for the organizations concerned with the tangibles as well as intangibles.

Service Sector

Services encompass all the activities of an organization that are mainly focused on ensuring that the requirements, desires and needs of the customers are appropriately catered via intangibles. It is hereby required by a service organization to satisfy the needs and wants of the customers. The….

must be factored into the equation of how much it will cost to operate the business.
Finally, because human beings are one of the primary resources of the service sector, employee attrition is always a problem. Poor employee training results in poor customer service, and a loss of critical demand. In manufacturing, a behind-the-scenes employee can be retrained with greater alacrity, and his or her personality and ability to provide good customer service is less critical to the survival of the business.

From an operation manager's perspective, the most frustrating difference between the two sectors lies in the fourth area of expense, the greater overhead costs of the service sector. It is often more difficult to pinpoint where needless waste is occurring, in the service industry, because it is often due to human factors, or incorrect use of the equipment by employees. In the manufacturing sector, a manager can quantitatively track….

al.). Organizations that are attaining the highest levels of performance in services industries have created processes for internalizing lessons learned in service recovery and transforming them into processes and strategies (Boshoff, 43, 44). Based on the accumulated research a proposed Services Recovery Model is also defined in this analysis. This proposed model defines the need for coherence and consistency between organizational and individual service recovery strategies, based on the foundation of accumulated expectations of customers. The focus of the Services Recovery Model is the validation and reinforcement of trust through coherency and consistency of organizational and individually-oriented recovery strategies.
From these theoretical foundations, the developments of strategic responses to service recovery are possible to design, implement and monitor over time. Service recovery has progressed as an academic discipline and business practice due to the increasingly commoditized product strategies that rely increasingly on price and service, less on product or services features.….