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Sigma This Best-Selling Book by Mikel Harry
Words: 1715 Length: 5 Pages Document Type: Essay Paper #: 41514270
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This best-selling book by Mikel Harry and Richard Schroeder has been held in high esteem for more than twenty years. Indeed the reputation earned by Six Sigma: The Breakthrough Management Strategy Revolutionizing the orld's Top Corporations has for the most part been excellent, especially in the corporate industry. The authors are highly qualified to write a book about Six Sigma since they basically founded the organization. Mikel Harry is known as a high-powered consultant to businesses, and before writing the book with Schroeder served in the U.S. Marine Corps (as an infantry platoon leader and company commander) and was instrumental in founding Motorola's Six Sigma Research Institute. In fact Harry is given credit for founding the Six Sigma strategy for implementation. Schroeder, meanwhile, is a partner with Harry in setting up Six Sigma; he too worked at Motorola, and he and Harry work as consultants with corporations around the…

Works Cited

Goh, Thong N. (2012). Six Sigma at a crossroads. Current Issues of Business and Law,

7(1), 17-26.

Harry, Mikel, and Schroeder, Richard. (2006). Six Sigma: The Breakthrough Management

Strategy Revolutionizing the World's Top Corporations. New York: Random House

Sigma and Quality Managemnet Six
Words: 4340 Length: 15 Pages Document Type: Research Proposal Paper #: 73927642
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The results retrieved by Victor, Boynton and Stephens-Jang point out to a necessity to find a balance between standardized work and continuous learning process. They also indicate that employees who have managed to find this balance reveal higher levels of on-the-job satisfaction, as well as lower levels of stress.

A crucial approach to total quality management is taken by Mohamed Zairi (2002), who looks at quality management in the context of the current threats. He argues for instance the growing threats of competition, as promoted by the intensifying forces of globalization, or the necessity for any organization to operate in accordance with the growing concerns for environmental well-being. In this context, Zairi points out not only to the necessity of TQM for organizational survival, but even more so for the importance of sustainable models of TQM that maintain organizational competitiveness. The basic idea is that of the ongoing necessity for…


Gabor, A., 2001, Quality Revival, Part 2: Ford Embraces Six Sigma, The New York Times

Hahn, G.J., Hill, W.J., Hoerl, R.W., Zinkgraf, S.A., 1999, The Impact of Six Sigma Improvement -- A Glimpse into the Future of Statistics, The American Statistician, Vol. 53, No. 3

Kanji, G.K., 2002, Business Excellence: Make It Happen, Total Quality Management, Vol. 13, No. 8

Harry, M., Schroeder, R., 2000, Six Sigma, Random House, ISBN 0-385-49437-8

Sigma Critical Success Factors of
Words: 870 Length: 3 Pages Document Type: Term Paper Paper #: 45151613
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One of the most difficult cultural changes many companies confront when they use Six Sigma techniques is staying focused on customer requirements vs. just producing products as quickly and inexpensively as possible.

Of all TQM approaches mentioned in this paper, Six Sigma requires that organization adopt a customer-based culture that strives to continually align to customers' needs. While the topic of organizational barriers to change is outside the scope of this paper, it is clear that overcoming resistance to change is one of the biggest impediments to getting Six Sigma projects started in organizations. Six Sigma also requires organizations to concentrate on reducing all sources of variation in producing products. By reducing variation so that each unit of a product matches customers' expectations, a higher level customer satisfaction is inevitably earned. To minimize variation in a products' manufacturing quality, it also requires that companies have a strong level of teamwork…

Sigma Application to Software Quality
Words: 2334 Length: 8 Pages Document Type: Term Paper Paper #: 75588877
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"More to the point," another authority advises, "the objective of a PMO is to establish the procedures, processes, and standards that lead to a Center of Excellence -- not so much for itself as for the projects and organization it supports" (Pohlman, 2002, cited in Thorn, 2003, p. 48).

In this regard, Thorn points out that there are three basic approaches that can be used to establish a PMO to help facilitate the integration of Six Sigma or other management techniques with the CMM:

Project epository -- The PMO serves as the primary source of information on project methodology and standards. It assumes, rightly or wrongly, that the organization has established and follows a cohesive set of tools for project design, management, and reporting. Often a first step in establishing the idea of consolidating or sharing management practices, it still falls short, both in direct project oversight and as a…


Bertels, T. (2003). Rath & Strong's Six Sigma leadership handbook. Hoboken, NJ: John Wiley & Sons.

Cook, J., & Semouchtchak, V. (2004). Lean object-oriented software development. SAM Advanced Management Journal, 69(2), 12.

Hahn, G.I., Hill, W.J., Hoerl, R.W., & Zinkgraf, S.A. (1999). The impact of Six Sigma improvement -- A glimpse into the future of statistics. The American Statistician, 53(3),

Mccabe, P.T. (2004). Contemporary ergonomics 2004. Boca Raton, FL: CRC Press.

Sigma and Motorola Why the Pervasive Adoption
Words: 604 Length: 2 Pages Document Type: Essay Paper #: 2433980
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Sigma and Motorola

Why the Pervasive Adoption of Six Sigma Is Needed

The value of Six Sigma has been readily and thoroughly proven throughout all manufacturing industries and continues to be the foundation of supply chain, sourcing, production and post-sales support performance improvements. Each of these areas of manufacturing are easily quantified and provide ample evidence of the value of Six Sigma for reducing costs, time constraints and improving profitability (Davies, 2004). Yet the areas of services and the more intricate and complex aspects of healthcare, customer services deliver online and from call centers, and the use of Six Sigma in measuring professional services and educational performance are less commonplace but even more valuable. These non-manufacturing scenarios often have more complex cost structures associated with them, greater variability in cost management and a lack of consistency in implementation, all of which make them exceptionally difficult to manage to budgets (Antony,…


Antony, J. 2006, "Six sigma for service processes," Business Process Management Journal, vol. 12, no. 2, pp. 234-248.

Davies, C. 2004, "Using Six Sigma throughout the service product lifecycle," Supply Chain Europe, vol. 13, no. 5, pp. 37-37.

Qianmei (May) Feng & Manuel, C.M. 2008, "Under the knife: a national survey of six sigma programs in U.S. healthcare organizations," International journal of health care quality assurance, vol. 21, no. 6, pp. 535-547.

Laureani, A., Antony, J. & Douglas, A. 2010, "Lean six sigma in a call centre: a case study," International Journal of Productivity and Performance Management, vol. 59, no. 8, pp. 757-768.

Sigma This Review Addresses the
Words: 1984 Length: 6 Pages Document Type: Term Paper Paper #: 89226887
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When dealing with customers, all interactions cannot be standardized. Similarly, the requirements of customers can differ significantly based on the type of product and the extent of usage of the product by the customer. Short- and long-term training courses are often used to increase worker knowledge of the product or the services being sold to the customer. As product life cycles become shorter, the training needs of the individuals dealing with the customer are also higher. It is observed often, especially with call center-based customer service, that the "interaction between the agent and the customer is divided into "talk, wrap and idle time" is suggestive of task individualization and specialization." (Mulholland, 2002) in this environment, it is difficult to explicitly state if all the needs of the customer have been satisfied based on the format on which the worker is trained.

As with any other quality improvement process in an…


Aguayo, R. (1990) Dr. Deming: the American who taught the Japanese about quality, Carol Pub. Group, Secaucus, NJ.

Antony, J. And Banuelas, R. (2002) Key ingredients for the effective implementation of Six Sigma program Measuring Business Excellence, 6, 20-27,

Behara, R.S., Fontenot, G.F. And Gresham, a. (1995) Customer Satisfaction measurement and analysis using six-sigma International Journal of Quality & Reliability Management, 12, 9-18,

Crosby, P.B. (1996) Quality is still free: making quality certain in uncertain times, McGraw-Hill, New York.

Sigma in Health Care Developed
Words: 580 Length: 2 Pages Document Type: Research Paper Paper #: 84877738
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5 million" (Heuvel, J., Does, R. & Verver, J. 2005. PP. 8). A second example, "Mount Carmel Health System, a three-hospital system in Columbus, Ohio reported a financial return of $3.1 million; while a third hospital, Charleston Area Medical Center, a 919-bed three-campus in West Virginia, achieved $841,000 in savings on supply chain management by using Six Sigma" (Heuvel, J., Does, R. & Verver, J. 2005. PP. 3). Cost saving in the health care sector is critical, as since 2001 "premiums have increased by 113%, placing increasing cost burdens on employers and workers" (Kaiser 2012. PP. 1). Six Sigma provides "a measurement- based strategy" (i Six N.D. PP. 1) which care organizations can utilize across a variety of platforms.

Specific Methodologies

Health care providers can look to Six Sigma as a process model which can be targeted to specific functional area, departments, or core competencies. Methodologies are designed…

Thibodaux Regional Medical Center, a non-profit 149-bed hospital in Louisiana,

started implementing Six Sigma in 2001. Their projects were in the areas of accounts receivable days, medication management, patient safety, employee satisfaction, hospital acquired infections, and medical management. In May 2002, they reported a savings of more than U.S.$475,000 per year. (Heuvel, J., Does, R. & Verver, J. 2005. PP. 3)

Improvement in these specific areas generates total savings for organizations far beyond what could be achieved by straight cost cutting. Efficiency is developed as is productivity, leading to superior

Sigma Six in Healthcare Healthcare
Words: 580 Length: 2 Pages Document Type: Essay Paper #: 33263347
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Healthcare: Six Sigma in Healthcare

In a competitive marketplace, success is dictated by one's ability to ensure that their customers are kept satisfied through zero-defect products and services. Six Sigma is a customer-driven management methodology that helps organizations realize this, and consequently, meet the expectations of their customers by reducing process variation. The program was developed by Motorola Inc., but is widely-associated with General Electric, and most firms have adopted it over the years based on the observed success of the latter. Well, the results have been varied -- for some, positive, and for others, not as expected; but why is this so? Tennant (2001) points out that the effective "application of Six Sigma requires an eclectic source of knowledge and skills, as well as a sound understanding of customer-centered process management" (p. xii). Towards this end, this text seeks to give insight into what Six Sigma really is, how…

As Tennant (2001) points out, the concept of Six Sigma has evolved over the years; it no longer is a simple quality system like ISO and TQM, it actually is a way of conducting business - a methodology, a goal, a metric, a symbol, a philosophy -- it all depends on how you look at it.

Advantages and Disadvantages of Sigma Implementation

One primary advantage that Six Sigma enjoys over other techniques of quality control is that it is proactive. Well, Six Sigma can be defined

Sigma Case Hey Is Anybody
Words: 895 Length: 3 Pages Document Type: Term Paper Paper #: 61357502
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3. The Six Sigma tools are basically concepts and tools used to improve the outcomes of the business operations. Their subjectivity derives from two sources: the person applying the tools and the subjectivity of the tools. First of all, the individual is implementing the tool; therefore he is likely to be subjective in judging the tool, implementing it and analyzing the results. Secondly, the tool itself is subjective as it is centered on improving a certain shortage, disregarding other problems. In other words, a Six Sigma tool can be implemented to resolve a particular problem, but the means of resolving this problem might not generate the desired overall effect upon the company.

Six Sigma tries to replace subjectivity with objectivity and intuition with data wherever possible. While this is appropriate for some operations -- like administration, logistics, and manufacturing -- it's detrimental to exploratory research and design, which depend on…


Abhishek, How to Reduce Subjectivity in Six Sigma, iSixSigma, 2004, last accessed on February 7, 2008

Riley, V., Scrutinizing Six Sigma, Business Week, , last accessed on February 7, 2008

Six Sigma- What is Six Sigma?, iSixSigma, 2002-2008, , last accessed on February 7, 2008

Williams, K.D., Six Sigma Tools for Every Day Projects and Processes, Software iSixSigma, , last accessed on February 7, 2008

Sigma This Chapter Presents Research
Words: 2353 Length: 8 Pages Document Type: Methodology Chapter Paper #: 1043953
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Unlike primary data that are time-consuming, the secondary data is less time consuming, and a research could collect secondary data to answer the research questions as well as achieving research objectives. Boslaug (2007) argues that the economy is the major advantage of secondary data. Since data have already been collected by another researcher, a researcher does not need to devote his/her resources to collect the data. More importantly, the saving of time is another major advantage of secondary data. Since the data has already been collected and analyzed, the research only needs to collect the data for his or her research study. Boslaug (2007) further points out that secondary data are characterized with the informed expertise, which may not be available with primary data.

Despite the advantages that this research derives from secondary data, there are still disadvantages associated with secondary data. The secondary data may not be suitable to…


Borlaug, S. (2007). Secondary Data Sources for Public Health: A Practical Guide.

Cambridge University Press.UK.

Hox, J.J. & Boeije, H.R. (2010). Data Collection Primary vs. Secondary. Utrecht University. The Nethertland.

Morrell, K. (2010). Quantitative Data Basic Introduction. USA.

Initiation Planning Implementation of Six
Words: 2146 Length: 7 Pages Document Type: Essay Paper #: 39747727
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ine the organization is not large enough, they may be unable to differentiate between these two categories when they actually occur.

The special cause problem will need to be dealt with at the moment and then the organization move on. The common cause, on the other hand, w ill have to be looked into more at depth to ensure that its repetition does not occur.

Limited resources of the small organization can also be problematic since the organization needs the suitable software, population sample, expense, employees, and so forth with which t implement the system (Patel 2004, pg. 12 )

However, since ix tigma is, in essence, more of a management system than a technical one it can as easily be applied to the small organizations as to the larger ones-w ith modification. Thomas and Barton (2004), in fact, showed one instance of a small organization (150 employees) successfully implementing…


Breyfogle, F. III, Cupello, J. & Meadows, B.. 2001.Managing Six Sigma: a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success, Wiley, New York

Burton, T. & Sams, J. 2005. . Six Sigma for Small and Mid-Sized Organizations, J. Ross Publishing, Inc., Florida,

De Feo, J.A. & Barnard, W.. 2005. JURAN Institutes Six Sigma Breakthrough and Beyond - Quality Performance Breakthrough Methods. Tata McGraw-Hill

Hindo, B. 6 June 2007. At 3M, a struggle between efficiency and creativity. Business Week.

Total Quality Management or Six
Words: 1680 Length: 6 Pages Document Type: Research Proposal Paper #: 25772636
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Jack Welsh, former chief executive officer at General Electric stated that the Six Sigma was "the most challenging and potentially rewarding initiative we have ever undertaken at General Electric." His beliefs are supported by the financial results. The annual report for the fiscal year ended on the 31st of December 1997 pointed out an increase in operating revenues larger than $300 million. The subsequent reports also reveal significant increases in income for the following years (Breyfogle, 2003).

5. Conclusions

The highly competitive business environment of today forces entrepreneurs to implement a wide series of strategies which help them achieve differentiation and customer loyalty. A rather useful means of achieving this is through the implementation of the Six Sigma model. The concept was first used by Motorola and since then, it has proved its application in numerous fields and for the benefits of numerous organizations and their stakeholders.

The theoretical model…


Breyfogle, F.W., 2003, Implementing Six Sigma: Smarter Solutions Using Statistical Methods, 2nd Edition, John Wiley and Sons Inc.

Pyzdek, T., 2003, the Six Sigma Handbook, the McGraw Hill Companies

2008, iSix Sigma Website, http://www.isixsigma.comlast accessed on November 24, 2008

2008, Website of General Electric, accessed on November 24, 2008

Business Quality Improvement Tools Six
Words: 1603 Length: 5 Pages Document Type: Research Paper Paper #: 5680681
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There are a variety of techniques utilized for quality improvement, each with its own characteristic role in the completion of the procedure as a whole (Methods for Quality Improvement, 2010).

Product improvement is one of the major methods used. The proposal behind this is that the more goods that are improved, the better they will sell. As time progresses, so do significant features of customer approval. Consumers anticipate the essential alterations to be made and will keep making purchases from a particular corporation if their offers change right along with everything else. Enhancements are therefore made to goods that facilitate them to be prepared with the latest features and basics that will help them persist to sell (Methods for Quality Improvement, 2010).

Process improvement is an additional significant aspect of quality improvement. This technique covers the procedures utilized to carry out everyday business operations. This can be everything from the…


Just in time production (JIT). (n.d.). Retrieved December 4, 2010, from Tutor2U Web site: 

Methods for Quality Improvement. (2010). Retrieved December 4, 2010, from Aveta Business Institute Web site: 

Six Sigma. (2010). Retrieved December 4, 2010, from TopBits Web site: 

Statistical Six Sigma Definition. (2010). Retrieved December 4, 2010, from Web site:

Hiring Practices at Sigma Marketing Group
Words: 810 Length: 3 Pages Document Type: Term Paper Paper #: 42862970
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internal environment seems to be an environment where the competitive forces that form between the employees within a company and that relate to the individual need to be promoted and rise above the others (with all the ugly details this implies) are subordinated to obtaining the best working environment possible. It is also an internal environment where the company's added value comes, in great part, from the connections and correlations that are formed between the employees and, indeed, through the value of the human resource.

As for the external environment, the demographic factor first comes to mind once we have had a look over the statistics. 52.2% of the Rochester population is female and this may mean that the "social" policy that the company is promoting is likely to pay off, as women are known for their more social inclinations.

On the other hand, the educational factor can also provide…

Quality Cost-Competitiveness Customer Service and First-To-Market Are
Words: 5961 Length: 20 Pages Document Type: Essay Paper #: 80691674
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Quality, cost-competitiveness, customer service and first-to-market are all essential determinants to global commercial success. All sectors of the economic market are obliged to reduce costs and production times while increasing profits and market share. Ambitious organizations are turning to systems management programs such as Six Sigma or Total Quality Management to develop and maintain exceptional standards across the whole of an organization. This includes all aspects of production and manufacturing processes, as well as marketing, sales and distribution, financial considerations, employee motivation and customer service. Finally, product development in the form of a perennial portfolio of projects helps to ensure the viability of a company.

The incorporation of systems management programs has become integral to the renaissance and future of an organization. Often, enterprises will combine qualities from several methodologies such as integration aspects of Six Sigma with Project Management; the very topic of consideration for this essay that examines…


(1) Anbari F.T. (2004) A Systems Approach to Six Sigma Quality, Innovation, and Project Management. Proceedings of the 7th International Conference on Systems Thinking, Innovation, Quality, Entrepreneurship and Environment (STIQE 2004). Maribor, Slovenia.

(2) Anbari F.T. (2003). An Integrated View of the Six Sigma Management Method and Project Management. Proceedings of IPMA 17th World Congress on Project Management. Moscow, Russia.

(3) Anbari F.T. (2002). Six Sigma Method and Its Applications in Project Management. Proceedings of the Project Management Institute Annual Seminars & Symposium, San Antonio, TX.

(4) Kwak Y.H., Anbari F.T. (2004). Benefits, Obstacles, and Future of Six Sigma Approach. Technovation: The International Journal of Technological Innovation, Entrepreneurship and Technology Management, 26 (5-6), pp. 708-715.

7 Quality Tools in Quality Improvement
Words: 2234 Length: 7 Pages Document Type: Research Paper Paper #: 25246748
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Efforts should be made to meet these needs and strive harder to excess those expectations. Second principle is the proper leadership within an organization. Good leaders develop unity of purpose and direction of any organization, Leaders should make an effort to create such an environment within an organization that every member works hard to meet the goals. Third principle suggests the involvement of every member of an organization. Their abilities and full involvement will enable the organization to reach high. Fourth principle involves the activities and resource management as a process. Fifth principle says about the systematic approach to management which involves proper identification, management and understanding of interrelated processes for the efficiency and effectiveness of an organization. Sixth principle states that continuous improvement should be the primary objective. Seventh principle involves the proper decision-making which should be based on the collected data and information. Last principle is about the…


Anton, D. And Carole, a. (2006). ISO 9001 Survival Guide, Third Edition. AEM Consulting Group, Inc.

Cianfrani, C.A.; West, J.E. (2009). Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management to Service Organizations. Milwaukee: American Society for Quality.

Rose, K.H. (2005). Project Quality Management: Why, What and How. Fort Lauderdale, Florida: J. Ross Publishing.

Thareja, P. (2008). Total Quality Organization Thru' People, Each one is Capable. Foundry Publications.

Operations at Apple Inc Statistical Technique to
Words: 2329 Length: 7 Pages Document Type: Essay Paper #: 81992357
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Operations at Apple Inc.

Statistical technique to measure the quality characteristics of Apple Inc.

Six-sigma was created in the 1980s at Motorola as a strategy to measure and enhance high-volume processing procedures. Its overall objective was to measure and dispose of waste by endeavoring to accomplish nearly perfect outcomes. The term six sigma refers to a statistical technique of measuring quality with a maximum of 3.4 imperfections out of a million. Various organizations like General Electric, Ford, and Apple Inc. have used six-sigma in their operations and have been able to save billions of dollars (Hubbard, 2009).

Six-Sigma is a statistically conscious strategy-to-process change that uses many tools to guarantee success. These tools include total quality management, statistical process control, and experimental designs. It may be facilitated with other vital activities and frameworks like a new item improvement, planning of material requirements and controls of just-in-time inventory. Initially, Six-sigma was…


Doole, I., & Lowe, R. (2008). International marketing strategy: Analysis, development and implementation. London: Cengage Learning.

Hubbard, M.R. (2009). Statistical quality control for the food industry. Gaithersburg, Md: Chapman & Hall Food Science Book.

Kasilingam, R.G. (2010). Logistics and transportation: Design and planning. Dordrecht [u.a.: Kluwer.

Lussier, R.N. (2012). Management fundamentals: Concepts, applications, skill development. Mason, Ohio: South-Western.

Neo-Confucianism Is a Philosophy Which Was Born TEST1
Words: 2206 Length: 5 Pages Document Type: Application Essay Paper #: Array
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Management and Theory

Leadership and coaching go hand in many ways because to coach is to lead, and to lead is to coach others. Indeed, leaders and coaches, whatever the title is really theoretical mentoring within the context of a particular organization or activity. For centuries, scholars and philosophers alike have been trying to find a specific and complete definition for coaching and leadership, but have not had much success. True, leadership is, in part, decision making at the nth level; while coaching takes that decision making and often compartmentalizes it into split-second action. In the era of gloablization, theoretical decision making this has become even more critical now that there are so many divergent cultural opportunities that require new skills, approaches, and even that allow coaching to occur not just in the physical environment, but in the virtual as well, with no regard for geographic or political boundaries (Drucker,…


Alvesson, M., & Karreman, D. (2007). Constructing mystery: Empirical matters in theory development. Academy of Management Review, 32(4): 1265-1281.

Cortes, J. (2012). How Many Coaching Models Can You Find?, Retrieved from:

Drucker, P.F., et al. (2001), Harvard Business Review on Decision Making, Boston, MA:

Innovative Methods for Doing More
Words: 1726 Length: 5 Pages Document Type: Term Paper Paper #: 30248316
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Organizations that fail to address these issues in the development of Six Sigma methodologies will waste both time and resources on failed attempts to improve quality in the organization. In the end, the organization must be able to build the right culture that supports Six Sigma methodologies while still allowing for growth, development and innovation.


Antony, J., Foutris, F., Banuelas, ., & Thomas, a. (2004). Using Six Sigma. Manufacturing Engineer, 83(1), 10-12.

Benes, J. (2006). eady for Six Sigma? American Machinist, 150(7), 54-56.

Brue, G. (2005). Will the eal Six Sigma Please Stand Up? Adhesives & Sealants Industry, 12(2), 34-35.

Can process management programs actually discourage innovation? (2006). Hydrocarbon Processing, 85(1), 23-25.

Jones, S. (2004). Understanding Six Sigma. Quality, 43(3), 24-24.

Lee, . (2004). ISSSP Session: Innovation and Six Sigma Go Hand in Hand. Six Sigma. Accessed November 10, 2007 at

McClusky, . (2000). The rise, fall and…


Antony, J., Foutris, F., Banuelas, R., & Thomas, a. (2004). Using Six Sigma. Manufacturing Engineer, 83(1), 10-12.

Benes, J. (2006). Ready for Six Sigma? American Machinist, 150(7), 54-56.

Brue, G. (2005). Will the Real Six Sigma Please Stand Up? Adhesives & Sealants Industry, 12(2), 34-35.

Can process management programs actually discourage innovation? (2006). Hydrocarbon Processing, 85(1), 23-25.

Management and Control of Quality
Words: 1658 Length: 6 Pages Document Type: Term Paper Paper #: 3024961
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Quality Control

Balanced Scorecard

The balanced scorecard was developed by Robert Kaplan and David Norton and serves as a useful tool for designing strategies along different types of important objectives in any organization. Other business models were deemed too narrow and they wanted something more comprehensive to translate vision and strategy into objectives and measures across four balanced perspectives: the financial perspective, customer perspective, internal process perspective, and the learning and growth perspective. Each perspective is important to look at individually, however when the four approaches are "balanced" then the organization is in the best position to create value for all stakeholders.

According to its founders, Robert Kaplan and David Norton, it consists of four major performance measures- Financial, Customer, Internal Business Processes, Learning and Growth (Kaplan & Norton, 2007). The financial measure gives an idea of the past performance of a company, whereas measures like customer satisfaction and learning…

Works Cited

GE. (N.d.). What is Six Sigma? Retrieved from GE: 

Kaplan, R., & Norton, D. (2007, June). Using the Balanced Scorecard as a Strategic Management System. Retrieved from Harvard Business Review: 

Six Sigma Quality. (N.d.). What is Lean Six Sigma? Retrieved from Six Sigma Quality: 

University Alliance. (N.d.). Six Sigma vs. Lean Six Sigma. Retrieved from Villanova University:

Teams to Undertake Many Operations
Words: 6596 Length: 20 Pages Document Type: Term Paper Paper #: 67372016
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It is important to ensure that the team for any specific task comprises members who are knowledgeable and posses the required skills needed to carry out the task. Teams should also try to work across organizational boundaries/levels and break down internal barriers and deal with people and issues directly and avoid hidden agendas from both within the group and from external sources.

Prior to selecting team members, the purpose and the reasons for creating the HPWT should be clear to the entire management members deciding on the team creation. Teams without a definite goal and aim, will drift and fail, since no goal and objective is set or a final objective identified. Getting together individuals possessing special skills, talents or expertise in order to build a team is critical. Important skills for a team include: "technical expertise," "problem solving," "decision making," and "interpersonal skills." (Thompson, Aranda, Robbins, & Swenson, 2000)…


Adams, Christopher P. (2002). High Performance Work Systems" in U.S. Manufacturing. Federal Trade Commission,

Berry, L. (1981). The employee as customer. Journal of Retail Banking, 3, 1, pg. 25

Child, John. (2001). Trust -- the fundamental bond in Global Collaboration. Organizational Dynamics, 29, 4, 274-288

Connelly, Julie. (2002). All Together Now. Gallup Management Journal,

Leasing Company for a Company to Be
Words: 1102 Length: 3 Pages Document Type: Essay Paper #: 41055084
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Leasing Company

For a company to be effective in its production, it has to have employees. Their employment terms depend on the decision of the company. In any case a company has temporary employees then goes ahead and lays them off; employees might file a case with the unemployment office so that they can get benefits. If this happen, the unemployment tax rate will be high for the next 3 years. Meaning that the company has to pay high unemployment taxes. hen a leasing company is used for getting employees, and lays them off, then the leasing company will get stuck with the tax rate which is high but not you. The benefits that are supposed to be given to the employees are going to be provided for from the leasing company.

Main difference becomes the tax rate for unemployment taxes. It is either one has the high tax rate…

Work Cited

National Human Genome Research Institute,(2008)"GINA" USA/21 May.

Edgeman, R. And Bigio, D. (2004). "Six Sigma as Metaphor: Heresy or Holy Writ?" Quality Progress, Vol. 37, No. 1, 25-30.

Klefsjo, B., Wiklund, H., and Edgeman, R. (2001). "Six Sigma Seen as a Methodology for Total Quality Management," Measuring Business Excellence, Vol. 5, No. 2, 31-35.

Page 6 of 6

Quality Management Analysis and Recommendations for Rubicon
Words: 1189 Length: 4 Pages Document Type: Essay Paper #: 9118731
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Quality Management Analysis and ecommendations for ubicon Group -- a Travelcom Company

It is common for quality management symptoms and problems to appear when two or more organizations are integrated together, as is the case of the business units within the ubicon Group. It is imperative however in assessing support services using quality management frameworks and techniques to not focus too closely on the symptoms and not see the greater strategic challenges and roadblocks standing in the way of greater levels of customer service quality (Sepic, McNabb, 1994). The intent of this analysis is to explain how ubicon Group can use the frameworks of Total Quality Management (TQM), Six Sigma, lean principles and balanced scorecards (BSC) to attain a higher level of performance and customer satisfaction. Treating the symptoms will only get the customer service team so far. A key underlying assumption of this analysis is that the fundamental nature…


Apgar, D.. (2011). Assumption-Based Metrics: Recipe for Success. Strategic Finance, 93(5), 27-33,1.

Amado, C., Santos, S., & Marques, P.. (2012). Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment. Omega, 40(3), 390.

Dervitsiotis, K.. (2011). The New Imperative for Leadership-Advancing From Quality to Innovation. The Journal for Quality and Participation, 34(3), 11,15-17.

Li, S., Wu, C., Yen, D., & Lee, M.. (2011). Improving the efficiency of IT help-desk service by Six Sigma management methodology (DMAIC) - a case study of C. company. Production Planning & Control, 22(7), 612.

Alex Goal
Words: 1267 Length: 4 Pages Document Type: Term Paper Paper #: 84492591
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Alex is facing and evaluate different tools to arrive at the solutions. Moreover, the paper evaluates the newer tools such as lean, six sigma, and the internet to arrive at the solution the problem that Alex is facing. The paper provides the overview of the problems that Alex ogo is asked to solve within three months.

The focus of this paper centers on Alex ogo, a plant manager of the Uniware, a division of Unico. Alex's meeting with his boss, Bill Peach, reveals that the company is facing challenges and Alex is given an ultimatum of three months to improve the performances of the plants. However, Alex is unable to use available outside tools such as surveys and consultant because of the limited time. With narrow channel to follow, Alex remembered Jonah whom he knew in its previous workplace. With the current company's situation, Alex decided to have a conversation…

Resources Planning) technologies to solve the problem. The ERP software assists organization to solve complex problem in planning, manufacturing, inventory, cost planning, and service delivery. (Sheilds, 2005). Essentially, ERP assists organizations to track business resource such as production capacity, and raw materials. Using the ERP, Alex would have facilitated information flow between the business functions. Moreover, ERP would have assisted Alex to deliver error-free in production system, which would have quickly solved the problem that Alex was facing.


This paper evaluates the challenges that Alex is facing within his workplace. Alex is given an assignment to turn inefficient plant to efficient working plant within three months. Alex uses the Goal model to arrive at the solution by identifying that all new orders that create bottleneck for the plant. The paper also identifies Lean manufacturing, Six-Sigma, and ERP as effective solutions to the problem. Evaluation of the paper reveals that Alex did not make use of these newer tools to arrive at the solution and integrating these new tools would have assisted Alex to effective arrive at the solutions.


Goldratt, E.M. (2004). The Goal: A Process of Ongoing Improvement. (Third Edition) Great Barrington, MA: North River Press

Kc but My Friends and Family Call
Words: 887 Length: 3 Pages Document Type: Essay Paper #: 58163663
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KC but my friends and family call me Mary. I was born in the Philippines, on the island of Luzon in 1965. I lived in Philippines for roughly 22 years and then moved to Los Angeles, in 1992. My first few years in the United States were difficult. I had to come up with different strategies to get over my homesickness and to make it in the land of opportunity. The adjustment to American culture, clothes, language, and food were the most significant challenges of my life, but I overcame those them. Today, I have two children and they blessed me with four grandchildren whom I adore. Living alone in strange world made me who I am today. After all, I believed that our determination/dedication dictates our future.

After long years of school, I completed a baccalaureate degree in nursing few years ago. I have had been in practice for…

Tale of Two Cultures the
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Rather than attempting to increase the diversification of product offerings, management at Best Buy have found small and subtle ways to adjust the retail experience, making stores (or more specifically, certain areas of each store) more tailored to specific classes and types of consumers. Sales staff have also been trained to use different language styles and sales efforts when dealing with different consumers, again tailoring each individual consumer's experience to their own personal needs and preferred methods of conducting business. By simply presenting and describing the largely technological offerings available at Best Buy stores in different manners to different consumers, sales have increased and the store's profitability has risen, as well. The continued success of the company depends on its ability to continue this process of incremental innovation, adjusting and developing as new consumer trends come to the fore.

Encouraging managers and employees to become intrapreneurs, making profitable incremental innovations…

Dell Total Quality Management Questions
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These vary by the type of managers and leaders there are in a given company. At Dell, transformational leaders are prevalent given the approach Michael Dell takes of allowing risk-taking, greater autonomy and support for decentralized decision making throughout the company (Dell Investor elations, 2013).

Explain different supplier relationship practices you think will be an advantage to the company, providing examples.

There are many different approaches Dell takes in creating and sustaining their supplier relationships. There are supplier relationships for commodity-oriented products to entirely different ones for high-value products like microprocessors. Dell has been able to unify all of these using a common set of analytics and metrics of performance, creating a consistent approach to managing their diverse supply chain based on profitability contribution by supplier, not just price (Weisendanger, 1993).

Explain the different customer focus practices you think will be an advantage to the company including examples.

Dell is…


Abramowich, E. (2008). Lean six sigma's new look. ASQ Six Sigma Forum Magazine, 7(2), 38-39.

AlSagheer, a. (2011). Six sigma for sustainability in multinational organizations. Journal of Business Case Studies, 7(3), 7-15.

Dell Investor Relations (2013). Investor Relations. Retrieved January 10, 2013 from the Dell Investor Relations and Filings with the SEC Web site:

Emotional Intelligence Read the Case Study-Finding the
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Emotional Intelligence

Read the case study-Finding the Emotional Intelligence

hat are the differences between leaders and managers? Can anyone be a leader? hich would you prefer to work for and why?

Leaders are typically thought to be more visionary, inspiring, and often humble while managers are frequently assumed to be more administrative and organized. Each role has value to the organization and can move the organization towards the achievement of its strategic goals in the right circumstances. Management is aimed at monitoring, controlling, and motivating employees through economic incentives and other exchange incentives (Bass, 1985).

Share an example from your work or school experience with working through the five stages of team development.

Figure 1-5 Stages (UIC, N.d.)

One of the classes in business I had last semester had a group project. The groups were formed by the professor and many of the people in my group did not know…

Works Cited

Bass, B. (1985). Leadership and performance beyond expectations. New York: Free Press.

i Six Sigma. (N.d.). What is Six Sigma? Retrieved from I Six Sigma: 

UIC. (N.d.). 4-Stages of Team Development. Retrieved from UIC:

Capture Issues Germane to the
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Like many tools, it is dependent upon two things: 1) How it is used, and 2) the quality of the data. Six-Sigma was originally designed for use by Motorola in the early 1980s. It was put in place in order to not only uncover, but to solve, certain manufacturing processes that were not working appropriately. It improved the company by defining a clearly focus on measurable issues that could be quantified and linked to profitability. It also increased an emphasis on management's commitment to utilizing the strategic planning system to actually implement a cause-effect relationship within the manufacturing model.

However, when all the bells and whistles come off, and all the statistical data and measurement are broken down, the model is really a quality improvement template. It is not designed for any subjectivity and often fails to take into account that margin of error is different on divergent products and…


Van Del Wiele, T., (2006). A Comparison of Five Modern Improvement Approaches. International Journal of Productivity and Quality Management. 1 (4): 363-78.

Office PO Steps Organizations Would Take to
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Office PO

Steps organizations would take to establish a Project Management Office (PMO), of Project Office (PO)

Five basic steps that organizations use when establishing a Project Management Office or Project Office

knowing what is to be accomplished

While figuring ways of introducing a project office, it is necessary to consider the essence of knowing the objectives and goals of the project. Tentative issues and concerns should be on elaborating all the intentions of the project in order to let them be part of the office experiences. Part of the activities within accomplishments of the project objectives is rationales of creating the office. For instance, if a project intends to change the culture within an organization, such an intention will be achieved when an office is opened with the sole purpose of dealing with all the issues concerned with change of culture (Hurt & Thomas, 2009, p.59).

Step 2: Get…


Hurt, M. & Thomas, J. (2009). Building Value through Sustainable Project Management

Offices. Project Management Journal, Vol. 40, No. 1, 55 -- 72

Kerzner, H. (2010). Project Management - Best Practices: Achieving Global Excellence.

New York: John Wiley & Sons (Chapter 2 attached 67-480)

Closed-System Perspective on Management Views
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The age of the family physician or the nurse that saw a family through their life cycle is no more, creating a more impersonal and less psychologically well-informed healthcare system.

Q8. Perhaps the most important factor contributing to employee stability is that of a pleasant work environment. Collegial relationships between employees, managers that actually listen to staff members, and humane working conditions (i.e., not constantly scheduling nurses to work nights and back-to-back shifts) are essential. Workers should also be fairly compensated, given the work that they do and the education demanded by their position. In the case of high-demand and highly-skilled professionals like nurses, salaries and benefits must acknowledge the competitive nature of the field and the fact that many institutions are offering attractive packages to enhance retention. Factors that work against retention and contribute to high turnover include insensitive management, a highly competitive and backbiting working environment, long and…


Clark, Jonathan J. (2005). "Improving hospital budgeting and accountability: a best practice approach."Healthcare Financial Management. 11 Feb, 2011. 

"Open and Closed Systems." Encyclopedia of Management. Ed. Marilyn M. Helms. Gale Cengage, 2006. 2006. 11 Feb, 2011  / open-closed-systems

"Six Sigma Management." Six Sigma. 11 Feb, 2011

Improvement of Human Resource Management in a
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Improvement of Human esource Management in a espiratory Care Center

When individuals play as a team they tend to achieve greater clinical and organizational outcomes in a healthcare institution like the respiratory care center. Clinical and financial improvements have been reported in cases where there has been teamwork between the healthcare team. Whenever there is an organizational breakdown, the departments in any organization can conspire to sabotage each other and this hampers the progress of any care giving institution (Hoff 2004).

Overall patient care is achieved whenever there is total cooperation and teamwork between the workers, this is because each worker works with only one sole aim and that is to meet the needs of the patient. In such a case the main goal is to achieve an improved respiratory care. Teamwork exist in two levels in any respiratory care center, the first instance is when there is cooperation between…


Baker, D.P. (2005). "Medical Team Training Programs in Respiratory Care." In Advances in Patient Safety: From Research to Implementation (Vols. 3).

Gagnon, D.1 (1998) National Consultation on Health Services and Policy Issues: Summary Report. Ottawa: American Health Services Research Foundation.

Hoff, T.L. (2004) "Quality provision of respiratory care." Medical Research and Review 98(1): Vol 3.

Business History and Healthcare
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Healthcare Management

Did America justly fulfill its manifest destiny? Explain your opinion.

America did fulfill its destiny. This occurred with the country uniting as one nation embracing these ideas of personal freedom and equality. While at the same time, it went from a series of small backward colonies to becoming a world power. These objectives were realized over the course of American history. (Kennedy, 2012)

The biggest reasons for the westward expansion were based upon the desire to obtain land and have access to various natural resources (i.e. gold, silver, coal and oil). This was a part of America's expansion into becoming a new nation that embraced the ideas of personal freedom. A classic example of this peaceful expansion occurred with the purchase of Alaska from ussia in 1867. To this day, it is continuing to contribute economically and militarily. (Kennedy, 2012)

However, the westward expansion often involved the use…


National Vital Statistics System. (2012). CDC. Retrieved from: 

Brewer, P. (2004). Near Zero Deficit Accounting with Sigma Six. Journal of Corporate and Accounting Finance, 15 (2), 67 -- 72.

Kennedy, D. (2012). The Brief American Pageant. Mason, OH: Southwestern.

TQM Initiatives at Ford Motors
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Normally, the designer's direct involvement into the user-research process is noted to be limited. There is however a need for a close collaboration between the researchers and the designers so that the quality attributes that are desired by the clients are adequately included into the final product (Donnelly, 2000).

It is therefore clear that for the user's perceptions of quality to be adequately captured and incorporated into the design and production stages of a given product, usability research must be thoroughly conducted and the results clearly communicated by the researchers to the design team. Ford Motors's application of a user-centric approach to the production of its products makes it very crucial for the company to actively be connected to the latest thoughts and perceptions that its clients may harbor.

The successful the initiative

It is important that the success of the TQM initiative to be gauged so as to highlight…


Ahire, S.L. 1997. Management Science- Total Quality Management interfaces: An integrative framework. Interfaces 27 (6) 91-105.

Abbott, Lawrence (1955), Quality and Competition, New York, NY: Columbia University Press.

Abraham, M., Crawford, J., & Fisher, T. (1999). Key factors predicting eff ectiveness of cultural change and improved productivity in implementing total quality management. International Journal of Quality and Reliability Management, 16(2), 112-132.

Ackoff, R. (1993, March). Beyond TQM. Journal for Quality and Participation. 66-78.

Globalization Is Having an Impact
Words: 629 Length: 2 Pages Document Type: Article Review Paper #: 44442042
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The basic techniques of actuaries are being utilized through qualitative research. This is when they will analyze different journals to identify the underlying trends. The solution is that this information can be used in future research to identify the strengths and weaknesses for conducting an international marketing campaign. (Leonidour, 2010, pp. 491 -- 518)

In the third article, Friday-Stroud (2007) is discussing the possibility of combining different management theories into one. This is accomplished by focusing on integrating the managerial decision making process and sigma six models into one single strategy. The basic method that was used was conceptual research. This is when actuaries created an 8 step model that could be utilized to develop a theoretical understanding of the challenges facing a firm. However, these ideas have not been tested and will require further study to determine their effectiveness. This solution is providing everyone with a basic foundation for…


Friday-Stroud, S. (2007). A conceptual framework for integrating six-sigma and strategic management methodologies to quantify decision making. TQM Journal, 19(6), 561-571.

Leonidour, C. (2010). Assessing the contribution of leading mainstream marketing journals to the international marketing discipline. International Marketing Review, 27(5), 491-518.

Petersen, G. (2011). Journal ranking analyses of operations management research. International Journal of Operations & Production Management, 31(4), 405-422.

Balanced Scorecard Despite Organizations Having
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There is also the need to make sure the funds are actually leading to the socially-driven and philanthropic goals being achieved as well. Where for-profit organizations commonly use balanced Scorecards for measuring their effectiveness relative to financial and operational goals, not-for-profit organizations need them even more to measure and report back on the progress to attaining greater social good (Weinstein, Bukovinsky, 2009). Arguably the increased pressure on not-for-profits to show not just a return on their investment in terms of social welfare but also show the funds were spent judiciously and without waste accentuates, intensifies the need for tighter reporting. As a result, there is the need to ensure a very high level of transparency and accountability in now the funds and resources of a not-for-profit are used. For all of these factors and the need for auditability of not-for-profit organizations' financial statements and ongoing activities, balanced scorecards are indispensible.…


Fabien De Geuser, Stella Mooraj, & Daniel Oyon. (2009). Does the Balanced Scorecard Add Value? Empirical Evidence on its Effect on Performance.

European Accounting Review, 18(1), 93-122.

Hubbard, G.. (2009). Measuring organizational performance: beyond the triple bottom line. Business Strategy and the Environment, 18(3), 177.

Weinstein, L., & Bukovinsky, D.. (2009). Use of the Balanced Scorecard and Performance Metrics to Achieve Operational and Strategic Alignment in Arts and Culture Not-for-Profits. International Journal of Arts Management, 11(2), 42-55,94.