It is not impossible for a company to end up with ERP systems that they do not need simply because they thought they wanted something and then changed their mind. Conversely, it is also likely that companies will end up with ERP systems that they do not need because they were talked into them by overzealous vendors. The most important thing that vendors know about the implementation of ERP systems is what those systems are capable of doing. The most important thing that the vendors do not know is what the company actually needs and exactly how it will use that system. The best vendors are the ones that take the time to learn what the company really needs and how it will use the ERP system (Krigsman, 2011). By taking the time to do that, and then selling the company an ERP system that will actually work for the company, the vendor and the company both have a higher chance of meeting one another's needs and having a successful partnership.
There is nothing wrong with a company listening to what a vendor has to say and considering what is suggested. In some cases, the vendor can provide surprising insight that the company can take to heart and use (Wailgum, 2010). However, in other cases there may be too much of an emphasis by the vendor on selling a system to the company and not enough emphasis on meeting the needs of that company. Companies that consider that possibility and take more time to research their options are going to be more likely in the long run to get what they need from their ERP vendor. Since ERP systems can be very costly, it is important to get what is needed the first time (Burns, n.d.). Companies who take their...
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