First, and foremost, the system will have a simple authentication procedure that will enable support representatives to log in to the system using their password. The system will also have a permissions functionality where sales representatives can only see sales tickets or issues and support representatives can only see support tickets that have not been escalated. Technical support representatives will be able to view escalated tickets as well as support tickets that have not been escalated. However, system admins will have the ability to view all tickets.
Secondly, the system will allow for emails to be sent and pulled from an email address. Using the java parse () method, emails will be pulled via POP from an email address and added as customer's correspondence. Emails will be synched in periods of 2 minutes to make sure new responses are added into the system as they are received. A support representative will be able to view this correspondence based on the permissions level and respond appropriately. The response will be sent out via the email address to make sure the client received it.
Thirdly, the system will provide the...
Its work is to 'mask' a specific person onto an assistant. Administrator The administrator is an extension of the person class. The class has a field that is named as 'field' that is necessary for saving the administrator access levels. The 'field' instance also distinguishes the administrator from the Chief Executive Office (CEO). The levels are' Level 0: CEO Level 1: Administrator FAQ The FAQ class is responsible for saving the User frequently asked questions (FAQ). Ticket The
66). Furthermore, social software will only increase in importance in helping organizations maintain and manage their domains of knowledge and information. When networks are enabled and flourish, their value to all users and to the organization increases as well. That increase in value is typically nonlinear, where some additions yield more than proportionate values to the organization (McCluskey and Korobow, 2009). Some of the key characteristics of social software applications
XML is used not only to represent the data but also as a messaging protocol called SOAP; and (6) Portal Integration is another popular integration methodology in use today. It doesn't involve expensive and time consuming technologies and processes that EAI and data warehousing require. Also, it is the most customer-facing of all the methods described in this section. This means that it can be highly personalized and customized
Economic Motivators for Employers on Employment Rates for People With Disabilities in Atlanta Qualitative Research Quantitative Research Definition of Disability Statistics for Individuals with Disabilities Effects Of ADA On Persons With Disabilities Economic Motivators for Employers Hiring People with Disabilities Factors Affecting Economic Motivators for Employers Lack of Information and Knowledge Regarding Economic Motivators Misconception about Individuals with Disabilities Inaccessible Hiring Strategies Conflicts with Existing Programs Lack of Appropriate Planning and Difficulties in implementations Economic Incentive Programs Unemployment Among People with Disabilities Summary Conclusion CHAPTER
Clinical Psychology Dissertation - Dream Content as a Therapeutic Approach: Ego Gratification vs. Repressed Feelings An Abstract of a Dissertation Dream Content as a Therapeutic Approach: Ego Gratification vs. Repressed Feelings This study sets out to determine how dreams can be used in a therapeutic environment to discuss feelings from a dream, and how the therapist should engage the patient to discuss them to reveal the relevance of those feelings, in their present,
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now