Toyota Prius In the case study, Toyota Prius customers sought to achieve different kinds of goals, which the Prius was able to meet, hence helping its customers achieve these specific goals. Prius customers have a mix of immediate and long-term purchase goals, in addition to personal-material and professional goals (Hawkins and Motherbaugh, 2010, p. 448).

Prius satisfies its customers' long-term, which is to have a fuel efficient car, a concern that is primarily economic and secondarily environmental in consideration. Efficiency was the key to Prius' success in the automobile market: it is the most efficient car model that it eclipsed the performance of its major competitors, Honda and Ford. In addition to long-term goals of having an environmentally-friendly, fuel efficient car, the Prius also responds to customers' immediate professional goals to own a car that is environmentally-friendly and fuel efficient, yet technology-savvy enough to demonstrate that the purchase is a "smart" choice rather than just solely economical or creating the image of being an environmentally conscious car owner. Thus, from the professional (technical) aspect of the product, the Prius appeals to the need of customers to be technically knowledgeable about the product they are buying, from the environmental to the technological aspects of the Prius.

More than anything, however, Prius customers wanted to feel personal gratification by purchasing an environmentally friendly hybrid car. The purchase of a hybrid car demonstrates that Prius customers are personally contributing to a global call to use more efficient and environmentally sustainable products. Thus, by purchasing a Toyota Prius, there is personal gratification knowing that the purchase would mean the customer has been conscientious enough to think about the environment and actually "investing" on this cause...

Considering all the functional benefits of owning a Toyota Prius, the popular car model has four (4) major target groups it could cater to. These target consumer groups are: (1) practical buyers, (2) technologically savvy, (3) environmentally conscious, and (4) young professionals / yuppies. Practical buyers are those who would buy the Prius for its technical features, which include its ergonomic design and economical fuel consumption. This group encompasses all demographics -- they could be parents or young professionals looking for a good deal on a hybrid car. Technologically savvy customers, meanwhile, would be most attracted to the Prius' technological features. It was mentioned in the case that there were customers who used Prius' car technology, hacked it, and converted it to enable them to watch TV or play video games. Further, the Prius' car technology includes an energy monitoring system that provides control in the car's air conditioning, audio, and satellite navigation systems. The young professionals would also be a specific group that Toyota Prius could target and market to because of special promotional programs that companies are offering to its employees. Because of these company programs promoting the use of environmentally sustainable hybrid cars, Prius has benefited and continues to benefit from sales coming from young professionals of these companies. Lastly, the environmentally conscious group would be more drawn to the Prius' core characteristic as a hybrid car. They could be a combination of the three previously mentioned target groups, as the main reason why hybrid cars are becoming popular nowadays is because of the sudden demand and strong advocacy for an environmentally sustainable car model, and hybrid cars such as Prius responds to this need and goal. Thus, environmentally conscious groups…