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Without the ability to do so the company will hang in the balance waiting for someone to fix what is wrong.
Finally the team members must show each other respect, both within the team and when talking to people outside of the team. The example of the software developer shows that the dominant personality of a logical and linear thinking personality type (left brain activity) has effectively developed the auxiliary personality functions, the big picture and relationship-oriented areas of the personality (right brain activity) (Newman, Teresa. Leadership: Leveraging Personalities to Create Powerful Teams (http://www.detroitchamber.com/detroiter/articles.asp?cid=103&detcid=388)."
When putting together the best technology support team possible it is important to balance personality types so that the team can work as one unit comprised of individual elements.
Outside of the Team
When team members are able to work together, share the workload and decision making and help each other achieve success the company will benefit from such a union, however, it is also important that the members of a team are able to communicate outside of the group successfully.
Technology support team members often work at the desk and workstations of other employees (Newman, Teresa. Leadership: Leveraging Personalities to Create Powerful Teams (http://www.detroitchamber.com/detroiter/articles.asp?cid=103&detcid=388).Those employees may be short tempered or stressed out because their computer or other technological device is down and they are not able to get their work completed. It is important the technology support team members are chosen for their ability to interact with others in a professional calm manner and help to diffuse any stress that is being experienced.
According to Vice President of Marketing for Teresa Newman, for Project Innovative Incorporated personality blending on a team is one of the most vital components for success (Newman, Teresa. Leadership: Leveraging Personalities to Create Powerful Teams (http://www.detroitchamber.com/detroiter/articles.asp?cid=103&detcid=388).
Newman recommends that the team is built to have an equal balance of strengths. If one personality is great with people but another member is a whiz at software and still another team member knows how to get the job done quickly one is on their way to building a successful technology support team.
Conclusion
When attempting to build a successful technology support team it is essential that the technological abilities are considered as well as the individual personalities being put together for the team. Having a balanced act of talent, combined with personalities that are able to interact with various types of employees will insure that the technology support team is the best that it can be.
References
Building a Power Team (Accessed 6-5-07)
http://www.detroitchamber.com/detroiter/articles.asp?cid=103&detcid=388
Personality and the Team (accessed 6-5-07)
http://www.teambuildinginc.com/services5_retreats_personality.htm
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