Change Management Leading Change Interview Paper Leading Term Paper

Download this Term Paper in word format (.doc)

Note: Sample below may appear distorted but all corresponding word document files contain proper formatting

Excerpt from Term Paper:

Change Management

Leading Change Interview Paper

Leading Change Interview

Obstacles and barriers to change

Building change agenda

Were goals met?

Measuring results

Key learning

Leading Change Interview

Change management addresses the issue of managing change within an organization. Organizations adopt different methods to implement and introduce change that relates to organizational structure, processes, or individual transactions within the company. The Human Resource (HR) department is usually tasked with this responsibility in large enterprises. However, the executives within a company are broadly responsible for facilitating and enforcing the change. The role of company directors has become vital in introducing any organizational change. The literature review indicates that change should be introduced gradually and rather than change itself, it is the management of change that is a more challenging task for the directors, executives, and managers of a firm. This paper aims to present findings of an interview held with a director of a private services firm regarding the changes that the director initiated within his organization. The person was directly responsible for transition period during which employees were oriented to the whole process of change and the rationale of making such changes in the organization.

Interviewee: The interviewee was Michel P. Robert of IBM, USA.

Location: Michel is based in California State and works as a change and compliance manager with IBM.

Why leading the change: Michel was designated as the official change and compliance manager in IBM and his job description required him to perform his duty as change manager for the employees of IBM. It was also his role to facilitate the transition of several processes related to technology change, cultural change, and change within the job designs of employees working at Los Gatos IBM laboratory. Being the change leader for the mentioned business unit f IBM, Michel was made responsible for change in job designs of engineers at the laboratory and technology change at the R&D unit of this laboratory.

Obstacles and barriers to change

During the interview, it was revealed that despite being an organization that innovates and brings technology-based solutions to internet and computer use, the organization faced significant change in implementing the change in use of software platforms based on different versions of technology and job designs. Since engineers at IBM laboratory remained isolated from the marketing and sales units at Los Gatos, they were now required to incorporate one member each from marketing as well as sales departments to facilitate more consumer-centric input into their product designs and final proto-types being developed at this IBM laboratory.

Building change agenda

The most visible aspect of challenge that Michel and his team of two assistants faced was regarding the development of change agenda. The rationale of making both changes i.e. change in job designs and software used at computers of engineering design department of IBM laboratory was most important to be communicated to the employees. The employees who were to be affected by these two changes were the biggest stakeholders in this change process. Getting people on board for the change to be initiated was based on an effective change agenda. There were three more steps that proved a challenge, these were:

Managing healthy attrition, monitoring the implementation, and communicating the potential challenges to team leaders within the design department. Developing a vision and communicating that vision to the concerned stakeholders, including the executives such as CEO, CFO, COO, and the employees, is the most important aspect of any change management program within an organization (Kotter, 2007). Michel told that it was essentially these two elements on which his team focused the most. If got right, the remaining process of change management was just a matter of time to be achieved successfully. Lastly, the main challenge of Michel and his change management team was to link up the proposed changes to corporate development of IBM laboratory. Creating and sustaining the changes was important for both sustainable employment as well as profitability of Los Gatos laboratory.

The most significant intangible challenge that Michel faced was regarding the introduction of proposed change in job designs of engineers at the laboratory. Since these were effectively the people who were an intellectual asset for IBM, the change process in their job designs should not have been sudden and unwelcome by these employees. There was a potential threat of disapproval by the team leaders as they were already working on time-bound deadlines for product design development instructed from the headquarters.

Beer (2000) and Kotter (2007) mentions that providing ownership of change to the teams responsible for incorporating changes is the most effective way to change transition. Same was applied by Michel but only couple of team leaders from the IBM facility actually welcomed the ideas and plan of Michel. Others were reluctant to step into an unknown territory where they might end up losing grip over their work or ability to perform well given the tight deadlines these employees and team leaders had to meet.

Outcomes

The outcomes of change process initiated by Michel P. Robert remained partially successful as not all the Key Performance Indicators (KPIs) of change process were achieved. Michel told that being in-charge of a process of change that is conceived by executives is not easy as the program involved significant change in job design as well as tools usage by the employees. The team of Michel was tasked with managing the transition of including two additional team members in each engineering design team and these additional members belonged from marketing and sales units of Los Angeles city. Since these new members to be indicted in the existing teams were considered to 'outsiders', resistance to them was significant in all expect two design teams.

Were goals met?

The key goals being established by the change management team under the leadership of Michel were:

Successfully changing the job design of all laboratory teams at Los Gatos, it was decided to incorporate cross-sectional input to be included in the design development process. The teams' performance after the change in job design was to be evaluated after every three months.

Change of software being used in the desktop platform of each team member within all the design team. The software change was aimed at reinforcing the other change of job design as the new software facilitated more cross-departmental communication and input gathering by the team members.

Michel reported that the second objective of change process was successfully introduced and sustained in the laboratory whereas the first change process could only be partially implemented. Fullan (2002) mentioned that leading change through introducing too many innovations can lead to failure of the whole change management process. Michel observed that their evaluation indicated that introducing two changes at the same time was a mistake and could have been avoided. The first change that was to modify the job design of each team member could have been initiated later. The change in use of software would have preceded the change in job design in appropriate change management plan.

Measuring results

The results of change and strategic management should be tested through application of effective methodologies (Bergh & Fairbank, 2002). Michel reported having made a methodology whereby it was to be assessed that what percentage of employees in IBM laboratory at Los Gatos shifted to the use of new software. Since it was optional to use the new software, the percentage of members changing their desktops to new platforms would have shown that the change was desired by the members themselves and not enforced by the management or team leaders.

A total of 85% of the employees in the facility switched over to the new platform and the rest 15% indicated willingness to switch over within second month of the change being introduced. This indicates that second objective of the change process was successfully achieved…[continue]

Cite This Term Paper:

"Change Management Leading Change Interview Paper Leading" (2013, June 18) Retrieved December 9, 2016, from http://www.paperdue.com/essay/change-management-leading-interview-98490

"Change Management Leading Change Interview Paper Leading" 18 June 2013. Web.9 December. 2016. <http://www.paperdue.com/essay/change-management-leading-interview-98490>

"Change Management Leading Change Interview Paper Leading", 18 June 2013, Accessed.9 December. 2016, http://www.paperdue.com/essay/change-management-leading-interview-98490

Other Documents Pertaining To This Topic

  • Change Management in Healthcare Organizations

    1.3. Summary of argument, Hypothesis The role of leadership styles and their applicability to the success or failure of mergers, acquisitions and alliances is the focus of this research. Any leadership study, to be relevant, must also focus on the needs of those served by the organizations studies. That is why in the proposed Change Management Equilibrium Model have customer-driven processes at their center or core. The focus of the research

  • HR Change Management Plan

    Human Resources Change Management Plan Executive Memo Organizational Analysis Workforce Planning Challenges Four Tasks of Government Plan and Timetable HR Policies and Practices Human Resources Change Management Plan Executive Memo The purpose of this work is to write an executive memo summarizing the findings and recommendations for change management in government organizations that are customer-centric or "centered on the customer." The processes involved in change management will be reviewed and discussed as well as the challenges, barriers, as well as

  • Leading Change

    Leading Change The Department of Veterans Affairs did not have an effort that was focused on protocol services despite the fact that they were a cabinet level organization. Because of this, the organization needed an effort that directly advised, assisted, and supported developmental activities for the Secretary, Deputy Secretary, and the Chief of Staff on not only official matters of national and international protocol, but also in planning, hosting, and officiating

  • Interview of a Health Care Leader

    Healthcare The term health care refers to the inter-related system of care provided to persons during illness. In most of the cases, healthcare begins with the family doctor who refers patient to specialists if needed or directly order further diagnostic testing. Community health clinics perform the same procedure as a family doctor, but alongside with that, clinics also provide insight into patterns of health or illness seen within the community. Hospital

  • Human Resources Change Management a Lot of

    Human Resources Change Management A lot of organizations initiate change programs and action plans that vanish after a while but have had, it's hoped, some impact on performance, even though one cannot be sure. The first challenge when initiating change is to make sure that every employee understands that this business system is not an action plan; it's a faith that is about what should characterize a really good company, and there

  • Leadership and Change Management

    Leadership and Change Management Consider a change that has been recently introduced in your organization. Using relevant change and leadership theories, critically analyze the benefits and problems that introduction of this change has brought. TO WHAT EXTENT HAS LEADERSHIP CONTRIBUTED TO THE RESULTS OF THIS PROCESS? RasgGas is a joint venture gas company between Qatar Petroleum, the State of Qatar's national oil and gas company (majority stakeholder), and ExxonMobil, an American Integrated

  • Organization Change Leveraging Power and Influence in Change Management...

    Organization Change - Leveraging Power & Influence in Change Management Leveraging Power & Influence in Change Management Change is the only inevitable factor within any organization in the contemporary society. The changes that take place in line with the Human Resources as well as the technology are so rapid that to stay relevant, each organization must of necessity keep up-to-date with the changes that are relevant to the organization. However, to have


Read Full Term Paper
Copyright 2016 . All Rights Reserved