Sign Up Now
Get instant access to over 1 million+ study documents
OR
Already registered? click here to login
By creating your account, you agree to our terms of service, privacy policy and student honor code.
(Billion, 2006).;
Payments for port services at U.S. homeports and ports-of-call; and Maintenance and repair of cruise ships at U.S. shipyards and capital expenditures for port terminals, office facilities and other capital equipment (Billion, 2006). " These are floating cities and they are not equipped with the type of support services that a city that size should have," said Jim Hall, former chairman of the National Transportation Safety Board and a long time critic of the cruise industry (Martinez, 2006). "
The cruise industry economics benefits the U.S. In all 50 states including money spent by cruise line vendors and businesses that are responsible for supplying the goods for the cruises (Billion, 2006).
Political elements are also something that have an impact on cruise lines and their business and revenue.
In the recent light of terrorism fears, cruise lines have had to regroup and assure their potential and returning customers that every precaution for safety is being taken.
Each of the cruise lines mentioned here have placed information blurbs on their websites explaining the new standards and laws regarding travel documentation that will be mandated on January 1, 2007. Passports will be needed for flights between the United States and Canada, Mexico and the Islands which has never been needed before. The cruise lines discuss this on their web sites to help their customers be prepared so that their vacation plans can be smoothly executed, however, it serves an additional benefit of providing a quiet reassurance that they are safe traveling to one of the cruise line destinations because security measures are being beefed up.
The political aspect of the cruise line industry cannot be ignored. Whether it is politics providing concerns for overall industry safety or legislation determining whether or not passengers should be allowed to smoke on a cruise line the political aspect of the industry is an ever present entity.
A recent fire on a cruise ship out of Florida that left one passenger dead and many others injured brings light to the political involvement in the industry.
Demographic elements of the world's population cannot be ignored in the cruise line industry. While cruises are usually viewed as something that is reserved for the wealthy, or the upper crust of society, many cruise lines are turning their attention to the untapped lower economic end markets as they scramble to increase revenues following several years of hurricane interrupted business.
CONCLUSION
The cruise line industry is an excellent study in business because it is one industry that is completely dependent on the desires of customers to have a good time at a high end price. The industry must provide exceptional marketing skills, services and products to stay in business therefore it a perfect backdrop for a study in business success.
The three cruise lines that were the focus of this study have varied missions that meet at a common goal. The goal is to provide excellent service to customers, while at the same time getting them to believe that their particular company has the most unique perspective on vacations. Their mission statements address many important business issues both in direct words and in implications through those words.
References
Cruise Industry Contributed $32.4 Billion to U.S. Economy in 2005.
PR Newswire; 8/31/2006
Martinez, Amy, Yanex, Luis (2006)1 passenger dead, 11 injured after cruise ship fire.
Miami Herald (Miami, Florida
This third priority will eventually require the development of a Service-Oriented Architecture (SOA) that includes an enterprise content management (ECM) system that tracks internal documents, standard operating procedures and makes training more effective. As part of the SOA there also will need to be a unified Web-based portal that provides a glimpse of each customers' record and gives insights into how the onboard experience can be customized for them. Bibliography Todd
The most important types of negotiations are deal-making, decision-making, dispute-resolution, value-claiming, and value-creation negotiations. Deal-making negotiations refer to buying and selling. Managers in this case are expected to develop numerous negotiations of this type. Decision-making negotiations refer to reaching agreement in situations with numerous choices. This is usually the case in multicultural teams where conflicts are rather frequent. Value-claiming negotiations refer to reaching distributive agreement. This is the case
Empress Luxury Lines Case Study The situation faced by Antonio definitely is a difficult one. On the one hand, Kevin could be jeopardizing the health and well being of the company if he chooses to approach the insurance company and tell them about the incident. Yet, on the other, Antonio would essentially be condoning criminal behavior I he simply sweeps the situation under the rug to avoid potential consequences. With everything
Gulf War of 1991. The writer explores the history, the cause, and the war itself. The writer uses several sources to illustrate what the U.S. government bas dints decision to go to war on and how well received that decision was by the American public. As the U.S. gears up for a probable attack on Iraq American minds turn back the hands of time to 1991 and the Gulf War.
These cruises can easily also appeal to families with pre-school children or young people who have left school and want to take a break before entering colleges, universities, or the workplace. Some barriers to including these sectors in the cruise market are the perception that cruise holidays are generally not for children, that they are unaffordable, and that they are boring. In marketing, these attitudes towards cruises should be combated. Cayamo's
Communication What audiences will you need to consider in your response? The primary target audience for my response includes current and future cruise ship passengers. The demographics will vary considerably, depending on the cruise line in question. Carnival appeals to a younger demographic; but there are other cruise lines that cater to a more mature crowd. Therefore, the language needs to be as neutral as possible. The second audience I will need to