Human Resources the Role of Essay

Download this Essay in word format (.doc)

Note: Sample below may appear distorted but all corresponding word document files contain proper formatting

Excerpt from Essay:

HR will need to have better guidelines in place for individuals in this new atmosphere (Kahnweiler 25-26).

However, there are and will always be two main components that the HR department of any organization will cover. The first is comprised of management, leadership and employee motivation and the other is the traditional realm of HR practices which include performance appraisal, training, recruitment and selection, as well as compensation management (salry and bonuses). In this regard payroll is usually located within the HR department in some respect and there is a certain amount of crossover between HR and the Finance area of any company in this regard. (Lajara, Lillo, and Sempere 38)

However, fundamentally HR is concerned with the human element and the return on investment (ROI) regarding that element has become a primary concern of the business world. Measurement of that return is not as clear-cut as it is in finance. In the business world ROI is composed of the following four elements:

1. The inflow of returns produced by that allocation; 2. The offsetting outflows of resources required to make the investment; 3. How the inflows and outflows occur in each future time period; and 4. How much what occurs in future time periods should be "discounted" to reflect greater risk and price inflation. (Boudreau, and Ramstad 26)

Transferring this ideology to the resource of human beings in a company is a little more difficult. If you invest an allocation into a staff member of x amount of dollars worth of education, what is the inflow and rate of return on that investment? How is this related to future periods and what indeed is the knowledge-based discount to the rate of inflation on the investment? While seemingly ludicrous when applied in this way, many agencies' budgets cannot make the intellectual crossover to understand and equate the performance outcomes regarding staff training and development.

In HR we do not have decision support frameworks as elegant as ROI, and simply applying ROI logic to HR investments is not the answer. The ROI components are not available for most HR decisions, and the ROI framework really does not focus on the right questions for HR investments, because it was developed for financial investments. (Boudreau, and Ramstad 27)

But again we come back to the paradigm shift that has taken place and there are certainly more viable means of ascertaining whether or not an investment in employee education has a payoff to the organization that is fundamental to the long-term profitability and sustainability of that organization.

This returns us to the concept of TBL, the Triple Bottom Line. By linking together profit, people and environment when deciding what a company is setting out to accomplish, there is a greater investment in what might be now called ecosystem of profitability. By training, educating and appreciating staff, greater staff retention and staff loyalty and involvement is usually the result. There are many steps required to make this realization such as, an analysis of capabilities within the organization, a review of leadership practices and key leadership competencies and the values of the agency must also be clearly defined. But one key concept that is germane to the entire success of the company is an ongoing and open dialog between department, personnel and HR. In researching the importance of the aforementioned steps to realization, Colbert, and Kurucz discovered the following:

In every case dialogue was described as highly important: dialogue with stakeholders to negotiate and appease; dialogue to integrate stakeholder needs and to search for win-win value creation; or dialogue to broaden the company's strategic frame of reference, and to enroll stakeholders in a new organizational direction. (Colbert, and Kurucz 27)

Communication is the key tool for HR to use in not only distributing information, but in informing management of the achievement of staff so that the positive return on investment in the employee can be readily ascertained.

Finally, HR is often called on to mediate disputes and bring the regulatory labor laws to bear on supervisors and employees alike. In instances of sexual harassment or other forms of intimidation and unfair treatment, HR is responsible for following company procedures and guidelines when resolving these issues. In fact, HR needs to assure that the correct polices and procedures are in place so that the staff can adequately assess their position and know where to bring their grievances when in trouble. If the correct protocols are not in place, the company is left open to litigation and lawsuits from staff members, severely impacting the bottom line. In this sense HR certainly plays quite a strategic role in the safeguarding of the company and its ethical and moral stature, as well as its finances.

But are there some instance where involving HR is not appropriate? Certainly in the case of line mangers and supervisors attempting to resolve employee disputes with one another, HR should not be the first agent brought to bear. It is important for mangers and supervisor to have a certain amount of control and autonomy over their units and certainly part of the nature of their job description is to act as a mediator and facilitator in regards to their staff. In fact HR is required to proactively encourage this autonomy in order to promote better and more efficient teamwork within the organization. The satisfaction that an employees derives from being able to be trusted to work out certain difficulties themselves is all part of the appreciation that the company should show their staff. That is why most pollicies and procedures manuals regarding harassment or other problems employees may encounter usually encourage them to seek out their immediate supervisors first before raising their concern to the level of HR.

Works Cited

Boudreau, John W., and Peter M. Ramstad. "Talentship and HR Measurement and Analysis: From ROI to Strategic Organizational Change." Human Resource Planning 29.1 (2006): 25-34

Boudreau, John W. "Talentship and the New Paradigm for Human Resource Management: From Professional Practices to Strategic Talent Decision Science." Human Resource Planning 28.2 (2005): 17-26

Cabrera, Angel, and Elizabeth F. Cabrera. "Strategic Human Resource Evaluation." Human Resource Planning 26.1 (2003): 41-52

Colbert, Barry a., and Elizabeth C. Kurucz. "Three Conceptions of Triple Bottom Line Business Sustainability and the Role for HRM." Human Resource Planning 30.1 (2007): 21-29

Des Horts, Charles-Henri Besseyre. "Governance, Knowledge Creation, and Organizing: An Afterthought." Human Resource Planning 25.4 (2002): 48-57

Jamrog, Jay J., and Miles H. Overholt. "Building a Strategic HR Function: Continuing the Evolution." Human Resource Planning 27.1 (2004): 51-68

Kahnweiler, William M. "Sustaining Success in Human Resources: Key Career Self-Management Strategies." Human Resource Planning 29.4 (2006): 24-37

Lajara, Bartolome Marco, Francisco Garcia Lillo, and Vicente Sabater Sempere. "The Role of Human Resource Management in the Cooperative Strategy Process." Human Resource Planning 25.2 (2002): 34-45

Mohrman, Susan Albers. "Designing Organizations for Growth: The Human Resource Contribution." Human Resource Planning 30.4 (2007): 34-47

Ramlall, Sunil J. "Measuring Human Resource Management's Effectiveness…[continue]

Cite This Essay:

"Human Resources The Role Of" (2008, August 20) Retrieved October 22, 2016, from

"Human Resources The Role Of" 20 August 2008. Web.22 October. 2016. <>

"Human Resources The Role Of", 20 August 2008, Accessed.22 October. 2016,

Other Documents Pertaining To This Topic

  • Human Resource Management s Role Health Care Industry

    Human Resource Management's Role Health Care Industry HUMAN RESOURCE Management Human resources represent the most important cost in many organizations. How effectively a company uses its human resources can have a dramatic effect on its ability to compete or survive in an increasingly competitive environment. HR policies can affect an organization's competitive position by controlling costs, improving quality, and creating distinctive capabilities. This paper will discuss the functions and roles of human

  • Human Resources Dashboard Creating Human

    Creating and Driving Value Now that we have determined which group of employees can have the greatest impact on patient outcomes, and thus represent key drivers of value within the organization, our next task is to decide what they can do to achieve their goals. In order to answer these questions, we must develop an understanding of what determines patient outcomes, and the overall impressions of the hospital. We must ask

  • Human Resources Role in Mergers and Acquisitions

    Mergers and Acquisitions: Human Resources HR Role in Mergers & Acquisitions Mergers and Acquisitions Human Resources The purpose of this work is to access the functions and strategies that must be implemented into a successful process of merger and acquisition within the company in relation to the management of human resources [i.e. employees]. Further to do so from the approach of a "value added partnership" in terms of the substantiation of a Return of

  • Human Resource Management HRM Human Resource Management

    Human Resource Management HRM (Human Resource Management) is the advancement and management of workers of an organization. It includes recruitment processes, representation and classification of positions at work. For these to be accomplished, laws governing human capital should be followed, and appropriate strategies should be kept in place including paying attention to the employees. Good Management of human capital, determines the success of many organizations Action training for supervisors Disciplinary training is a

  • Human Resource Management in International Business Impact

    Human Resource Management in International Business Impact of Cultural Differences, Socioeconomic or Political Factors on international HRM Challenges to HRM posed by growth in International Business By looking at the changing trends of the world of commerce in recent times, one can significantly notice the fact that this business community is becoming more and more competitive. This clearly signifies the truth that the elevating competition within the community has given rise to international

  • Human Resources and Functional Illiteracy Public Administration

    Human Resources and Functional Illiteracy Public Administration Human Resources Research Study Design Public Sector Human Resource Policy and Functional Illiteracy Public Sector Human Resource Policy and Functional Illiteracy Anderson and Ricks (1993) examined the role of illiteracy in determining worker status within the public sector, in part because it had not been done before. They were interested in understanding how worker stratification was determined, after scholars had raised the possibility of a worker caste

  • Human Resources a Four Section View of

    Human Resources A Four Section View of Human Resource Management The Traditional vs. The New The traditional view is personnel management which is a group within the organization that helps employees by seeing to their welfare and by seeking to help them perform on the job. Personnel management is involved in recruitment of individuals to fill staffing holes and to make sure that those employees have all the tools they need to be

Read Full Essay
Copyright 2016 . All Rights Reserved