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Quality ought to be a fundamental concern for any organization that wishes to, at the very least, survive in the marketplace today. In a logistics system, quality entails ensuring that customer needs and expectations are met by delivering the right products, for the right cost, in the right condition and quantities, and at the right time and place (Korinek & Sourdin, 2011). The concept of total quality management is born when the quality imperative is integrated into a logistics system. It can, therefore, be defined as a concept "supported by a managerial system focused on meeting customer expectations with respect to all needs, from all departments or functions of an organization" (Bowersox, Closs, Cooper & Bowersox, year).
Total quality management is crucial because it enables an organization to meet the requirements and expectations of its customers and to subsequently ensure that they stay loyal to it. No organization can afford to fall behind in the provision of quality because, thanks to globalization and the internet, consumers have a wide range of suppliers...
The quality of an organization's logistic system, therefore, determines the demand for its products and how loyal its customers will be (Korinek & Sourdin, 2011).
A unit with a high-quality logistics system would most certainly have an effective information system (Korinek & Sourdin, 2011). Thanks to the increased coverage and quality of ICT, most units rely on electronic systems for information storage, processing, and distribution. However, information systems cannot work effectively in an environment with poorly-developed logistics and infrastructure (Korinek & Sourdin, 2011). Information is highly perishable; it is useless if not delivered and used in time. Poorly-developed logistic systems automatically translate to poorly-developed information systems, which implies that information on…
References
Bowersox, D.J., Closs, D.J., Cooper, M.B. & Bowersox, J.C. (2012). Supply Chain Logistics Management (4th ed.). New York: McGraw Hill.
Korinek, J. & Sourdin, P. (2011). To What Extent are High-Quality Logistic Services Trade-Facilitating? OECD Trade Policy Papers, No. 108. Retrieved 27 May 2014 from http://www.oecd-ilibrary.org/docserver/download/5kggdthrj1zn.pdf?expires=1401193404&id=id&accname=guest&checksum=15B5A0503B794CCDAAAC85B1D677DAA6
Integration and Reflection Managing Logistics Operations Managing Logistics Operations As your study of this course content draws to a close, it is important to integrate the course content to ensure a comprehensive understanding of the concepts presented in each module. It is also important to "step back" and reflect on new levels of understanding, skills, and knowledge that you developed as a result of your efforts put forward in completing this course.
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