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As, they have been focused on implementing select aspects of the strategy. While it is ignoring, key provisions of this criteria. Once this occurs, it means that they will not be effective in meeting TQM ideas.
Compare how well company 2 positioned against ISO 9000.
Johnson & Johnson has been doing very well against this system. This is because; they have implemented all of the different categories in some way into their organization. Over the course of time, this has allowed the management to quickly adapt to changes in the marketplace and understanding the needs of customers.
Compare both companies and where you recommend your company (Florida Department of Corrections) should improve in order to be a better quality company.
Johnson & Johnson is a better organization. This is because they have implemented various TQM principals, as a part of their organizational strategy. Once this occurred, it meant that they…
ISO 9000. (2005). Praxiom. Retrieved from: http://www.praxiom.com/principles.htm
The History of the Florida Department of Corrections. (2011). Department of Corrections. Retrieved from: http://dc.state.fl.us
The History of Johnson & Johnson. (2011). Johnson & Johnson. Retrieved from: http://www.jnj.com
Secretary's Message. (2011). Department of Corrections. Retrieved from: http://www.dc.state.fl.us/pub/annual/9697/sec.html
The ability of any organization t transform itself into a quality-driven enterprise is predicated on hwo well it interprets and implements quality management standards corporate-wide (Kujala, Lillrank, 2004). Quality Auditing LLC is designed as a business to deliver these benefits.
The second quality management organization is Q-Plus Labs located in Irvine, California. The services this company offers include on-site measurement of quality management processes, onsite calibration of equipment to ISO standards, and pre-audit analysis of production and sourcing workflows. The company also has extensive expertise in Six Sigma analysis of quality management problems as well. Studies indicate that the greater the level of project management expertise and quality management methodology experience, the higher the success rate of client audits (Holschbach, Hofmann, 2011). This is what Q-Plus Labs provides in terms of expertise, in addition to using a series of quality management tools to provide insights into how best to modify…
Barad, M., & Raz, T. (2000). Contribution of quality management tools and practices to project management performance. The International Journal of Quality & Reliability Management, 17(4), 571-583.
Hagan, J.T. (1984). The management of quality: Preparing for a competitive future. Quality Progress, 17(11), 12-12.
Holschbach, E., & Hofmann, E. (2011). Exploring quality management for business services from a buyers perspective using multiple case study evidence. International Journal of Operations & Production Management, 31(6), 648-685.
Kujala, J., & Lillrank, P. (2004). Total quality management as a cultural phenomenon. The Quality Management Journal, 11(4), 43-55.
How Important is the Concept of Quality in Strategy Formulation?
Companies, products and brands rise and fall on the quality of each successive product generation or new service being offered to businesses or consumers. Quality is so significant of a factor in the success of companies that studies suggest that it is a critically important catalyst for successful innovating one product generation to the next (Nowak, 1997). Product quality is increasingly the only differentiator in increasingly commoditized, undifferentiated markets as well (Frankforter, 1998). Due to all of these factors, strategic quality management encompassing Total Quality Management (TQM) is now an integral part of strategy formulation in many industries (Calingo, 1996).
Analysis of Quality in Strategy Formulation
The integration of quality management at an enterprise level of strategy planning often is a recursive process, where a company literally "leans" how to make quality part of its culture (Calingo, 1996).…
Calingo, L.M.R. (1996). The evolution of strategic quality management. The International Journal of Quality & Reliability Management, 13(9), 19-37.
Frankforter, S.A. (1998). Strategic total quality management: Corporate performance and product quality. Academy of Marketing Science.Journal, 26(4), 352-352.
Johannsen, C.G. (1996). Strategic issues in quality management: I. theoretical considerations. Journal of Information Science, 22(3), 155-164.
Nowak, A. (1997). Strategic relationship between quality management and product innovation. The Mid - Atlantic Journal of Business, 33(2), 119-135.
A series of meetings and interviews following the dissemination of these published materials will allow all questions and concerns to be raised prior to final design approval and implementation. Any changes made following suggestions and/or demands made by various leadership individuals during these meetings and interviews will also be delivered to other major stakeholders as a means of achieving consistency and concurrent approval for all proposed changes and the overall development plan.
The deliverables for the proposed consolidation and quality control management will be largely tangible in nature. Reduced expenses and more simplified communication hierarchies will both form important aspects of the proposed projects results. The quality control aspects of this projects, however, will be almost entirely intangible and deliverables in this area will consists of improved efficiency in operations and greater knowledge and oversight of day-to-day operations amongst NAVFAC leadership and individual leadership in the remaining departments. The breadth…
elative to Hartman Industries, the elements which should be taken into consideration in the creation of a new quality management system refer primarily to the global spreading of the organizational plants, which must all deliver high quality items, integrated within the same umbrella of organizational values, philosophies and customer expectations. Given this context, a model of centralized quality management is proposed. With its aid, the company's management would centralize all quality information within its headquarters and would continually train and delegate managers to the global plants and ensure that the quality standards adopted by the parent company are continually implemented and respected. In terms of the chart, the modification would occur in the sense of higher levels of integration of control across organizational plants and departments.
The plan for the centralized quality control would be implemented throughout four gradual stages, as follows:
Stage 1: Analysis of quality control needs within…
Gitlow, H.S., 2001, Quality Management Systems: A Practical Guide, CRC Press
Quality Management Principles, ISO, http://www.iso.org/iso/qmp last accessed on July 2, 2010
A Comparison between Southwest Airline and Domestic and International Business Operations
Southwest airline is an American company that offers services domestically. The company's main competition is other domestic airlines. Ford Motor Company is an American automaker that operates in the United States and worldwide. Ford competes in the United States and globally. The decisions made by the leaders of these two organizations have directly impacted the outcome of these organizations. In this paper I will discuss Southwest airlines and how the organization manages to stay competitive domestically. I will discuss Ford and their strategies for remaining competitive globally. I will also discuss the distribution of power in both of these organizations.
Southwest Produces Competition Domestically
Southwest airline is the most successful low fare airline in the United States. This company has modified the way traditional airlines functions and conducts daily business. "Southwest airlines is the largest airline in…
Box, T.M. & Byus, K. (2007). Southwest Airlines 2007. Journal of the International Academy for Case Studies. 15 (1) 21-27
Ford (2011). The Ford Story. Retrieved from http://www.thefordstory.com/
Southwest (2010). The Mission of Southwest Airlines. Retrieved from http://www.southwest.com/html/about-southwest/index.html?int=GFOOTER-ABOUT-ABOUT
Taffinder, P. (2007) Leadership Crash Course. Viva Books, New York, NY
Quality as a product differentiator must be an explicit goal in defining audit objectives in highly regulated industries if manufacturers are to retain and grow the trust of their suppliers and distribution channels (Schnoll, 2008).
How Traceability Contributes to Great Competitiveness
Traceability is essential for both companies to be in compliance to domestic and global pharmaceutical standards and laws, yet this is just the baseline from which both companies analyzed here begin from. For traceability to be effective in contributing to greater competitiveness, the process shown in Figure 1 must be seen as always being improved. The tangential processes that are related to traceability, from reverse logistics and supply chain management to pricing and brand management, all have a major impact on each company's ability to maintain its pricing structure and business model. In effect this process is pivotal to each company attaining its strategic goals. Traceability also connotes accountability…
Christine Connolly. (2007). Sensor trends in processing and packaging of foods and pharmaceuticals. Sensor Review, 27(2), 103.
Peter Enderwick (2009). Avoiding quality fade in Chinese global supply chains: Designing appropriate governance structures. Business Process Management Journal, 15(6), 876-894.
Fiscus, P. (2009). Global Risks for Drug Manufacturers. Risk Management, 56(3), 50-54,3.
Hook, B. (2010, March). Traceability and Scalability: A New Era in Healthcare Logistics Supply Chain Europe, 19(2), 18-19.
(1993). The critical organizational departments involved in any TQM effort include the procurement and sourcing, manufacturing and production, fulfillment, marketing, sales, and service, all of which form the value chain of how organizations produce, sell and service products. The major actors or participants in the process are first and foremost the purchasing and procurement, and supply chain departments of an organization, which must have a specific set of quality standards to inspect and measure the level of quality of raw materials and components used in production. Second, the manufacturing and production staffs must be completely aligned with the objectives of any TQM program for it to succeed according to Ishikawa, K, (1985). Marketing, Sales and Service all must be specifically aligned with the core values of TQM, have processes for setting and achieving expectations with customers, all the while keeping gross margins and profitability in check
Of all functions however,…
Gilbert, G. (1992) - Quality Improvement in a Defense Organization. Public Productivity and Management Review, 16(1), 65-75.
Hyde, a. (1992) - the Proverbs of Total Quality Management: Recharting the Path to Quality Improvement in the Public Sector. Public Productivity and Management Review, 16(1), 25-37.
Ishikawa, K, (1985) - What is Total Quality Control? The Japanese way. Englewood Cliffs, New Jersey, Prentice- Hall.
Manufacturing Engineer (2005) - the goal of synchronized demand. IEE Manufacturing Engineer Magazine. August/September, 2005. Pages 32-35
All of these elements taken together are critically important for quality, not complacency or mere compliance to the minimum set of requirements, to take hold and drive lasting cultural shifts in an organizational entity (Almaraz, 1994).
The second key success factor is structural integration of the change management programs, TQM initiatives, and broader strategic plans and initiatives of the organization. For many healthcare providers, this galvanizing factor is the development of effort patient management programs including patient quality control audit initiatives that measure quality of car using the Six Sigma framework (Clemson, Lowe, 1993). This approach to defining quality management makes it quantitatively clear what the differences are in each dimension of quality, further highlighting areas needing the most improvement.
Conclusion and Applying the Lessons Learned
Culture often can stop positive change in quality management from occurring. When this happens, healthcare organizations need to concentrate on creating a culture that…
Almaraz, J. (1994). Quality management and the process of change. Journal of Organizational Change Management, 7(2), 6-6.
Angeli, I., Jones, J., & Sabir, B. (1998). Factors affecting a senior management culture change for total quality metamorphosis. Managing Service Quality, 8(3), 198-211.
Bergvall-Kareborn, B., Bergquist, B., & Klefsjo, B. (2009). Creating social change in a municipality using a total quality management approach. Total Quality Management & Business Excellence, 20(12), 1375.
Clemson, B., & Lowe, E. (1993). Total quality management and comprehensive change. Engineering Management Journal, 5(1), 6-6.
All of these factors favor the use of electronic medical records as the foundation of medical records management systems. These systems can also contribute to the detection of errors and improvements in quality by indexing patient treatment results to the overall performance of the system as well.
Electronic medical record systems can hinder quality management of healthcare by having multiple versions of the truth, or highly fragmented and disparate databases that create more confusion that clarity (Darr, Harrison, Shakked, Shalom, 2003). One of the most major causes of an electronic medical records system failing to deliver its full potential is the lack of usability and alignment to specific process needs and requirements. All of these factors can derail the efforts to make an electronic medical systems platform effective. Finally the lack of integration to legacy databases and lack of quality management measures often lead to medical records systems failing to…
Darr, a., Harrison, M.I., Shakked, L., & Shalom, N. (2003). Physicians and nurses reactions to electronic medical records. Journal of Health Organization and Management, 17(5), 349-59.
Elgert, S. (2005). RELIABILITY SCIENCE: Reducing the error rate in your practice. Family Practice Management, 12(9), 59-63.
Kovner, a.R., & Rundall, T.G. (2006). Evidence-based management reconsidered. Frontiers of Health Services Management, 22(3), 3-22.
Quality management is pivotal in any product or service. One of the key aspects of ensuring this is through the product development process. The product taken into account is MacBook Pro by Apple Inc. Research indicates that the product goes through various steps in the production process, including designing, the formation of a new product team, Apple New product Process, product review, product redesign, assessment and feedback, and then finally product launching. Research also indicates that designing for manufacturing is a pivotal component of the product development cycle. It encompasses the optimization of the product's design for the different processes of manufacturing and assembly, assimilating the various product design needs and requirements with its production approach. In the case of television, the various DFM guidelines taken into consideration for improving manufacturability include a reduction in the number of parts, developing products designs that are modular, usage…
The department would want to reduce customer complaints from the current 7% to at least 1%. For the department to achieve this goal, there is a need to have a quality improvement plan that will analyze the services offered by the department from the viewpoint of the customer. The service department must establish the root cause of the customer complaints and institute measures that are aimed at reducing complaints. By focusing on what is truly value-add to the customer, the department can manage to come up with meaningful and innovative outputs that will be suitable to the customer. Using the COPIS model, the department can transform the process by focusing on what the customer would be delighted with (Brown, 2019). This way the department will then consider the new outputs that may be more effective in reaching this goal. The quality improvement plan will allow the department to change…
Quality Management Analysis and ecommendations for ubicon Group -- a Travelcom Company
It is common for quality management symptoms and problems to appear when two or more organizations are integrated together, as is the case of the business units within the ubicon Group. It is imperative however in assessing support services using quality management frameworks and techniques to not focus too closely on the symptoms and not see the greater strategic challenges and roadblocks standing in the way of greater levels of customer service quality (Sepic, McNabb, 1994). The intent of this analysis is to explain how ubicon Group can use the frameworks of Total Quality Management (TQM), Six Sigma, lean principles and balanced scorecards (BSC) to attain a higher level of performance and customer satisfaction. Treating the symptoms will only get the customer service team so far. A key underlying assumption of this analysis is that the fundamental nature…
Apgar, D.. (2011). Assumption-Based Metrics: Recipe for Success. Strategic Finance, 93(5), 27-33,1.
Amado, C., Santos, S., & Marques, P.. (2012). Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment. Omega, 40(3), 390.
Dervitsiotis, K.. (2011). The New Imperative for Leadership-Advancing From Quality to Innovation. The Journal for Quality and Participation, 34(3), 11,15-17.
Li, S., Wu, C., Yen, D., & Lee, M.. (2011). Improving the efficiency of IT help-desk service by Six Sigma management methodology (DMAIC) - a case study of C. company. Production Planning & Control, 22(7), 612.
"In India, there are no Big Macs because the Hindu people don't eat beef. However, they have the Maharaja Mac, which a Big Mac is made of lamb or chicken meat. There is also a vegetarian burger, the McAloo Tikki" (Adams 2007). However, despite the fact that McDonald's must face what may seem like insurmountable challenges, like selling its 'burgers' in a nation like India where a high percentage of the population is vegetarian or does not eat beef for religious reasons, it still holds to the same quality standards of standardized operating and assembly procedures. This enables the McDonald's style to be exported across borders, even when accommodations must be made.
Meyer similarly keeps a tight reign upon quality control at his organization. But it is quality that his obsession, not that "French fries had to be exactly 0.28 inches thick" (Schlosser 2005). While, "the McDonald's operations manual today…
Adams, Beatrice. (2007). McDonald's strange menu items across the world. Trifter.
Retrieved October 15, 2011 at http://trifter.com/practical-travel/budget-travel/mcdonald%e2%80%99s-strange-menu-around-the-world/
Collins, Glenn. (2009). The accidental empire of fast food. The New York Times.
Retrieved October 15, 2011 at http://www.nytimes.com/2009/12/16/dining/16Shake.html?pagewanted=all
In order to continue molding specific objectives and budget strategies, we at Hartman Industries LLC., have to put together a plan to develop and advance our company's superiority and services to remain competitive and meet the needs of our clients. We have determined that Hartman must improve the quality of our company with a precise agenda and instruments that will allow us to advance the level of service we offer to the employees as well as our clients. In improving excellence and our company's value, we must start with the employees that are already working at our firms to improve their knowledge of the business world as technology, society, and the environment changes. Our professional experts will be evaluated and meet one on one with administration from each branch of service to determine their capacity and worth in assisting the clients so we can determine what types of…
In the contemporary business environment, business control chart is very critical to enhance continuous business process and business improvement. The use of statistical process control charts (SPC) is very critical to enhance improvement and quality of products and service. Process control chart is a statistical tool that allows business to record data regarding the performances of business process on a regular basis. The data may be recorded hourly, weekly or on daily basis. The major objective for using SPC is to compare the present product performances with the past product performances and allow a business to prevent defective materials. Thus, SPC is powerful tool to enhance continuous business improvement. (Harrington, 2009).
Objective of this paper is to use the control chart process to determine the weekly sales process of Ford Motor Company.
X Bar and . Process Control Charts for Weekly Sales of Ford Motor
The charts are…
Florida Department of Health (2011). Basic Tools for Process Improvement Module 10. Control Chart. Florida. USA.
Harrington, H, J. (1991). Business Improvement Process: The Breakthrough Strategy for Total Quality Productivity, and Competitiveness. McGraw-Hill Professional. UK.
Quality Management in Sports Tourism
It should surprise no one that "travel and tourism [are] the world's largest industry" (Moli). Most people have not wanted to travel far outside the bounds of a resort or a prescribed tourist destination, but that is not necessarily the case anymore. Since people from wealthier countries are now able to travel easily to even the most remote spot n the world, it has become vogue to visit out-of-the-way spots. The benefits of this can be seen in the fact that nations which have not previously been able to provide jobs for their people to any extent whatsoever are now employing large numbers in these two industries. Travel and tourism are a global market and they scene is set for more adventurous and exotic types of travel.
One of the fastest growing segments of this market is sports tourism. More people are seeing the benefits…
Bowman, James S. "At Last, an Alternative to Performance Appraisal: Total Quality Management." Public Administration Review, 54.2 (1994): 129-136.
Devine, Adrian, and Frances Devine. "Sports Tourism: Marketing Ireland's Best Kept Secret - the Gaelic Athletic Association." Irish Journal of Management, (2005): 7- 16.
Gibson, Heather J. "Sport Tourism: the Rules of the Game." Parks & Recreation, 34.6 (1999): 36-42.
Hackman, J. Richard, and Ruth Wageman. "Total Quality Management: Empirical, Conceptual, and Practical Issues." Administrative Science Quarterly, 40.2 (1995): 309-325.
Janson Medical Clinic
Construct a Pareto diagram for dissatisfaction. What conclusions do you reach?
Creating a Pareto diagram of dissatisfaction shows how poor the overall patient experience is in the Janson Medical Clinic from a care and treatment perspective. As the case indicates that the process for making an appointment is streamlined and easily accomplished, it is not surprising that this aspect of the dissatisfaction metric scores the least. The top three areas that generate the highest levels of patient satisfaction include the ease of getting through on the phone, ease of getting a convenient appointment, and the length of time patients wait to see a physician. The following Pareto analysis illustrates the results.
What is alarming about the performance of the Jansen Medical Clinic from a patient satisfaction perspective is how low seven of the 14 attributes track score. The attributes so critical to delivering an excellent patient experience…
Visit the quality site http://www.qualitydigest.com/content/magazine .; Find an article pertaining to the major concepts presented in chapters 13 and 14. In your post, discuss how the article relates to the concepts presented in chapters 13 and 14. Cite your article and source.
In the article Six Sigma Lessons from Deming, Part 2 by Dr. Anthony Burns discusses the need for having a more egalitarian approach to how quality management is implemented through organizations. He successfully illustrates how the traditional Black Belt model is antiquated and often slows down companies from being able to bring faster change throughout their organizations. This is illustrates throughout the many examples shown of how the various level of Black Belts fail to bring a greater level of quality ownership. He also successfully contrasts the role of Deming in Total Quality Management (TQM) and Six Sigma Black Belt hierarchies, showing how the former brings a greater level of task and change ownership.
His focus on quality being everyone's responsibility shows why TQM is so effective as a technique for insuring greater ownership through an organizations struggling to excel. Juxtapositioning this with the role of Back Belts as quality leaders and experts shows how they are complementary to one another. The author successfully shows the tension between these two areas are often critically important from a conflict standpoint to move an organization forward as well. Finally, the article shows how an organization staffed with exceptional Black Belts is not enough; there needs to also be expertise at change management as well. The ability to bring greater adoption of quality management concepts and its value depend on both.
Quality Management and Effective Cost Reduction Achieved at Bosch GmbH, Germany by Implementation of Its Systems with Special Emphasis on otal Quality Management
"Prevention" -- Quality Management
Process Design And It Enabled Solutions
Material, Manpower, Knowledge and Its Quality
Cost Of Quality
Operations Objectives -- Application Of Quality Management Principle For Better Productivity And Profits
Gap models qm - Quality Management
qm - otal Quality Management
ISO - International Standards Organization
CAM - Computer Aided Manufacturing
CAD - Computer Aided Design
In Robert Bosch GmbH, quality management is a holistic approach to a comprehensive assimilation of precise customer requirements, and satisfying customer aspirations by making consistent quality deliveries at the right price, in time and with least hassles to the community around you. Quality management, therefore, involves the effective design of the products, and the processes focused on customer specifications, besides planning the product…
They have achieved all this with great diligence by pooling of information on common purchase requirements and holding on to a consistent policy in their purchase, and by expanding the cooperation between departments for a better understanding, and consequently, increase in efficiency. They are also setting up a global cross divisional purchasing center for automotive parts to enable economical purchasing activity on several components that are being standardized both for inventory reduction purposes and for the benefit of bulk purchase leading to price reduction (UPCOMING, 2009).
Robert Bosch GmbH has always maintained the human resources development systems in line with the latest business practices, and the latest production technologies that accrue from a highly advanced system of information and production technologies that have been sweeping
Also in addition to this, there are a series of general quality requirements raised by the market in case.
Furthermore, each company establishes a set of quality objectives that must be met by their services. Based on these quality objectives, the companies are then able to determine the costs that will be required by their services. Based on these calculations, the companies can establish financial target, sales targets, and can estimate the probable income for the following periods of time.
One of the differences between the two companies in relation with the implementation of the quality management system is represented by the equipment in which each of these companies has invested. The types of equipment used in the quality management process include &D equipments, test equipment, measure equipment, and public equipment.
Given the size of the international airlines company, it has the financial capability of using expensive, efficient equipments that…
1. Quality Management Systems (2010). Department of Trade and Industry. Retrieved March 18, 2010 from http://www.businessballs.com/dtiresources/quality_management_systems_QMS.pdf .
2. Easton, G.S. & Jarrell, S.L. (1996). The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation. Emory University, Department of Decision and Information Analysis. Retrieved March 18, 2010 from http://papers.ssrn.com/sol3/papers.cfm?abstract_id=8061 .
The need for clinical research is less for generic drugs but nevertheless may be needed for improvements.
2) Explain why the process or procedure produces a competitive product or service in the domestic and global markets
Other than the mandatory requirements the clinical trials are part of the quality management system. The credibility of the company depends on the effectiveness of the medicine it sells. So for both the companies the results of clinical trials and the opinions from the market and the medical fraternity is very important in improving the quality of the medicine and also bring about a better product to gain a better market share. The clinical trials thus help bring high-quality products to market not only in the therapeutic side of pharmaceuticals. For the generic drug segments that are a niche, high-barrier-to-entry products like the ones dealt with by Par Pharmaceutical the clinical trials are also…
Clinical Trials. Gov. (2007) "Understanding Clinical Trials" Retrieved 17 June, 2011 from http://clinicaltrials.gov/ct2/info/understand
MedReps Career. (2011) "Pfizer going for the e for world's first virtual clinical study"
Retrieved 17 June, 2011 from http://www.medreps.com/pharmaceutical-company-news/pfizer-goes-online-for-world~s-first-virtual-clinical-study/
Par Pharmaceuticals. (2011) "About Us" Retrieved 17 June, 2011 from http://www.parpharm.com/generics/index.php?option=com_content&view=article&id=49&Itemid=71
The situation, involving Cessna is showing how an older firm had become a victim of its own success. This occurred with the company failing to understand, the challenges they were facing inside the marketplace or how to adapt. In 1998, the management decided that a new strategy needed to be utilized to change the mindset and focus of the company (i.e. Total Quality Management). This process involves streamlining operations and reducing waste throughout the entire organization. To fully understand how this works requires carefully examining how Cessna enacted these changes, their results and how this helps to improve logistics / supply chain management. These different elements will illustrate the lasting impacts of the strategy on the firm. ("Our History," 2014) (Plunkett, 2009)
Discuss why Cessna took on this initiative?
Cessna took on this program in order to change the culture and attitudes within the firm. From the 1960s…
Cessna Quality Requirements. (2013). Cessna. Retrieved from: https://supplier.cessna.com/quality/cqrs.pdf
Our History. (2014). Cessna. Retrieved from: http://www.cessna.com/en/why-cessna/our-history
Plunkett, J. (2009). Plunkett's Transportation, Supply Chain and Logistics. Houston, TX: Plunkett Research.
Wal-Mart is the largest retailer worldwide that sells a wide range of goods including food items in several countries across the globe. As a result of its growth and profitability, Wal-Mart is not only the world's largest retailer but also one of the biggest companies in the world. One of the major factors that have contributed to the increased profitability of this company is its renowned supply chain management system. Based on its business model, Wal-Mart places significant emphasis on maintaining a highly efficient supply chain. This is mainly because the firm deals with huge inventory worth nearly $45 billion, but roughly turns it over 10.6 times annually or on a monthly basis. The other crucial components of Wal-Mart's supply chain management include management of data and volume as well as cost leadership. These components are mainly geared towards ensuring quality management that enhances the success and profitability…
Ketchen et. al. (2008). Best Value Supply Chains: A Key Competitive Weapon for the 21st
Century. Business Horizons, 51, 235-243. Retrieved June 12, 2014, from http://www.rtn.com/ourcompany/rtnwcm/groups/rtsc/documents/content/rtn_b_rtsc_wp_1.pdf
Millsap, D. (2012). Wal-Mart's Use of RFID in Global Supply Chain Management. Retrieved June 12, 2014, from http://www.danielmillsap.com/research/rfid-in-wal-mart-global-supply-chain-management.html
Traub, T. (2012, July 2). Wal-Mart Used Technology to Become Supply Chain Leader. Arkansas Business. Retrieved June 12, 2014, from http://www.arkansasbusiness.com/article/85508/wal-mart-used-technology-to-become-supply-chain-leader?page=all
Management and Control of Quality
The ISO 9000 standards cover the quality management systems of a company and is aimed at helping organizations to meet their customers' needs and the needs of other stakeholders as related to quality. The fundamentals of this standard are based on eight (8) key management structures. From the visit of the Independent Association of Accredited Registrars, which contains a database of ISO 9000 registered companies, it is evident is that the number of registered companies is very high -- more than 48,000 companies. Sixteen (16) registrars registered on the website have issued between 8,000 and 22 certifications. This means that the number of companies that are certified is very high suggesting that they deem the ISO 9000 certification as prestigious and an important tool to create a unique selling point for the companies.
When the number of registered companies is analyzed by country, it is…
Quality Management Tech.
The nature of business is that of uncertainty. In many instances businesses must forecast or project many unknown factors affecting their underlying business operations. The impact of globalization has created an even more uncertain period in which business must now operate in. Aspects that pertain to one geographic region, due primarily to globalization, now create systemic effects in other regions. As such, management, through the use of data must be able to properly ascertain or predict these occurrences to better insulate their businesses. As seen by the recent financial crisis in 2008, quantitative techniques are vitally important in helping to prevent unwarranted bankruptcy or financial lose. In particular, quantitative quality management techniques can help diminish or abate many of the negative influences embedded within the business environment. Techniques such as linear programming, control charts, and fishbone diagrams all help management make better informed decisions (Dmitris, 2001). These…
1) Alexander Schrijver, Theory of Linear and Integer Programming. John Wiley & sons, 1998, ISBN 0-471-98232-6
2) Bernd Gartner, Ji-i Matousek (2006). Understanding and Using Linear Programming, Berlin: Springer. ISBN 3-540-30697-8
3) Deming, W.E. (1975). "On probability as a basis for action." The American Statistician 29 (4): 146 -- 152.
4) Dmitris Alevras and Manfred W. Padberg, Linear Optimization and Extensions: Problems and Solutions, Universitext, Springer-Verlag, 2001
Normally, the designer's direct involvement into the user-research process is noted to be limited. There is however a need for a close collaboration between the researchers and the designers so that the quality attributes that are desired by the clients are adequately included into the final product (Donnelly, 2000).
It is therefore clear that for the user's perceptions of quality to be adequately captured and incorporated into the design and production stages of a given product, usability research must be thoroughly conducted and the results clearly communicated by the researchers to the design team. Ford Motors's application of a user-centric approach to the production of its products makes it very crucial for the company to actively be connected to the latest thoughts and perceptions that its clients may harbor.
The successful the initiative
It is important that the success of the TQM initiative to be gauged so as to highlight…
Ahire, S.L. 1997. Management Science- Total Quality Management interfaces: An integrative framework. Interfaces 27 (6) 91-105.
Abbott, Lawrence (1955), Quality and Competition, New York, NY: Columbia University Press.
Abraham, M., Crawford, J., & Fisher, T. (1999). Key factors predicting eff ectiveness of cultural change and improved productivity in implementing total quality management. International Journal of Quality and Reliability Management, 16(2), 112-132.
Ackoff, R. (1993, March). Beyond TQM. Journal for Quality and Participation. 66-78.
Total Quality Management Theory
Total Quality Management Development
How Total Quality Management (TQM) Theory can be applied to improve the airport passenger handling
Total Quality Management (TQM) specifically deals with work process and people. Implementation of TQM calls for team work and employee involvement. All operations, suppliers, and customers have to be involved. Besides, it also calls for performance measurement. TQM is normally implemented by business organizations to satisfy its customers. It improves organizational performance (Asher, 1996).
Work processes have to be coordinated for continuous improvement in business units to be realized. The underlying reason behind this is meeting customer expectations. TQM endeavors a scenario where quality is enhanced in all facets of an organization while costs are kept at bare minimum. Any organization irrespective of its size can implement TQM especially if it wants to meet the demands of the customers. A major setback has however been the non-compliance…
Alamdari, F. (1999). Airline In-flight Entertainment: The Passengers' Perspective. Journal of Air
Transport Management, 5(4).
Andrle, J. (1994). Total Quality Management in Public Transportation. Research Result Digest,
British Perspective on Total Quality Management
It has been surmised that there is a particularly British perspective on the idea of Total Quality Management (TQM), and that this perspective differs from the perspective held in the United States or other countries. Addressed here is a review of this concept, in order to determine whether this British perspective is something that is actually seen, or whether it is a myth. Naturally, it is not possible for the British version of TQM to be completely different from other versions, because TQM has certain traits and characteristics to it which must be addressed by any company using it. egardless of this, the way a company chooses to use TQM and which parts of the TQM approach they emphasize can be related to culture. Because the British culture carries over into how business is conducted in that country, it stands to reason that there…
Antonakis, J., Cianciolo, A.T., & Sternberg, R.J. (2004). The Nature of Leadership, Sage Publications, Inc.
Avolio, B.J., Sosik, J.J., Jung, D.I., & Berson, Y. (2003). Leadership models, methods, and applications. In W.C. Borman, D.R. Ilgen & R.J. *Klimoski (Eds.), Handbook of psychology: Industrial and organizational psychology, Vol. 12. (pp. 277 -- 307): John Wiley & Sons, Inc.
Borman, W.C., & Brush, DH (1993). More progress toward a taxonomy of managerial performance requirements. Human Performance, 6(1), 1-21.
Campbell, J., McCloy, R., Oppler, S., & Sager, C. (1993). A theory of performance. In N. Schmitt & W. Borman (Eds.), Personnel Selection in organizations (pp. 35 -- 71). San Francisco: Jossey-Bass.
Management & Quality Management
Cost and Quality Management in CIS Project Development
Project management in CIS (Computer Information System) is a task that requires skills and strategies to achieve a successful end product. This involves the application of techniques in the different project stages and activities. It allows an organized process of development, enabling results into functional systems, applications, and software. CIS project management includes resource management, development team management, project requirement management, cost management, and quality management.
Essential to CIS project management components that must be considered are the cost aspects necessary during and after the phases of development, as well as the quality procedures that should be undertaken to ensure an effective and efficient system product. It is essential to utilize such project management components, which serve as strategies, to achieve a functional system that conforms to user and client requirements.
Cost and quality managements, which are two…
Low-cost Software Strategies.
Sun.Co.Uk. 29 August 2003. http://www.sun.co.uk/mediacentre/sun-news/august/pdf/sunsview.pdf
All of these metrics are taken into account to define the optimal level of process re-engineering efforts and strategies to ensure each process that is re-engineered has the highest potential for success. The organizations who are best at CQI also concentrate their efforts on change management initiatives and programs during this third step in the process. Companies who excel at their CQI-based programs and initiatives make the necessary investments in change management strategies and programs early so their employees and management teams have the opportunity to share ownership in this key process area (Parast, 2010). Studies of CQI programs critical success factors point to change management as being the single most important element in achieving the original goals of any quality management program, as without employees' support any program will fail over time (Parast, 2010).
Once change management strategies have been put into place the senior management teams often works…
Linda I Glassop. (2002). The organizational benefit of teams. Human Relations, 55(2), 225-249.
Highfill, J., & Mcasey, M.. (2010). Firm Metrics with Continuous R&D, Quality Improvement, and Cournot Quantities. International Advances in Economic Research, 16(3), 243-256.
Palmira Lopez-Fresno. (2010). Implementation of an integrated management system in an airline: a case study. TQM Journal, 22(6), 629-647.
Moosa, K., Sajid, a., Khan, R., & Mughal, a.. (2010). An empirical study of TQM implementation: Examination of aspects vs. impacts. Asian Business & Management, 9(4), 525-551.
Total Quality Management Continuous Improvement, properly applied, render BP (Business Process eengineering) unnecessary.' Discuss.
Total Quality Management and Continuous Improvement, when properly applied, render Business Process eengineering unnecessary
The internationalized economic crisis constituted the number one challenge for economic agents across the world, who suddenly found themselves faced with resource constraints, decreasing purchasing power of customers as well as other somber predicaments. While the topic of the crisis is extremely complex and has yet to be exhaustivated, at this level, only one specific feature of the crisis would be addressed -- the fact that it reminded economic agents of the need to remain alert, flexible and to continually develop and improve in order to increase their organizational capabilities.
The specialized literature and the business community have for years communicated the importance of continuous development for business success. Some reasons as to the importance of this lesson include the employees who…
Carter, P., Business Process Reengineering -- an introductory guide, Team Technology, http://www.teamtechnology.co.uk/business-process-reengineering.html last accessed on January 28, 2011
Radhakrishnan, Business Process Reengineering: text and cases, PHI Learning Pvt. Ltd., ISBN 8120335678
Sashkin, M., Kiser, K.J., 1993, Putting total quality management to work: what TQM means, how to use it and how to sustain it over the long run, Berrett-Koehler Publishers, ISBN 1881052230
Smylie, M.A., 2009, Continuous school improvement, Corwin Press, ISBN 1412936896
CQI is often seen as more forward- or futures-based compared to TQM, which is more of a series of techniques and initiatives to unify an organization around a common theme of quality and performance to customers' expectations (Lonial, Menezes, Tarim, Tatoglu, Zaim, 2010).
Unique Contributions To Quality Each Provides
TQM is ideally used for enterprise-wide shifts in strategy to be more quality and customer-driven while CQI is more oriented toward a specific process or strategy area where statistical analysis can be used to define parameters and predict an outcome based on improving quality. Of the two, CQI can deliver more immediate impact within a healthcare organization as it defines a specific strategy within a given process area. TQM on the other hand is better for redefining an entire corporate culture and making it more quality-based (Talib, ahman, Azam, 2011).
Implications for the Quality of Health Care
CQI is best suited…
Lonial, S., Menezes, D., Tarim, M., Tatoglu, E., & Zaim, S.. (2010). An evaluation of SERVQUAL and patient loyalty in an emerging country context. Total Quality Management & Business Excellence, 21(8), 813.
Suchy, K.. (2010). A Lack of Standardization: The Basis for the Ethical Issues Surrounding Quality and Performance Reports. Journal of Healthcare Management, 55(4), 241-51.
Talib, F., Rahman, Z., & Azam, M.. (2011). Best Practices of Total Quality Management Implementation in Health Care Settings. Health Marketing Quarterly, 28(3), 232.
Mosad Zineldin, Hatice Camgoz-Akdag, & Valiantsina Vasicheva. (2011). Measuring, evaluating and improving hospital quality parameters/dimensions - an integrated healthcare quality approach. International Journal of Health Care Quality Assurance, 24(8), 654-662.
Total Quality Management
Total quality management (TQM) is defined as "a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs" (Daft 640). This definition shows the various aspects that are a part of a total quality management approach to business. These include that a TQM approach involves the whole organization, that continuous improvement is a major focus, and that there is an emphasis on satisfying customers. To consider quality management in more detail, these three aspects will now be considered. This will be followed by a consideration of the importance of quality management in business. Finally, the effects on both managers and employees will be discussed. This will provide an overview of quality management, while also showing the impact it has on organizations.
The first important aspect of TQM is that it involves the entire organization. This includes that it involves all tasks,…
Cherkasky, S.M. "Total Quality for a Sustainable Competitive Advantage. Quality, 31(1992): 4-8.
Creech, B. The Five Pillars of TQM. New York: Truman Talley Books, 1994.
Daft, R.L. Management. Fort Worth, TX: The Dryden Press, 1997.
Fletcher, C. "Appraisal: An Idea Whose Time has Gone?" Personnel Management, September 1993: 34-37.
416). 3. Public, sincere, productive contact (p. 416). 4. ufficient and precise workforce (p. 416).
ociety health foundations are dynamically tackling contact, price, and value concerns in the supply of health treatment assistance to the society. uperiority of treatment ought to be integrated in the task of supplying health endorsement and chief avoidance assistance to customers of a society health foundation.
Health care is concentrating progressively on chief care and the relations of right of entry, price, and value concerns in an effort to reduce disintegration and augment efficiency. tarfield et al. (1994) acknowledged, "The finding of generally higher quality in moderate-cost CHC's [community health centers] is interesting and deserves study" (p. 1907). Possibly studies produced on the principles, procedures, and result conditions of TQM in society health foundations might be a helpful instrument to additional health treatment and assistance organizations whose aim it is to improve the efficiency…
Sahney, V.K., & Warden, G.L. (1991). The quest for quality and productivity in health services. Frontiers of Health Services Management, 7(4), 2-40. In Evelyn E. St. Martin. Community Health Centers and Quality of Care: A Goal to Provide Effective Health Care to the Community. Journal of Community Health Nursing. 13. 2. 1996.
Starfield, B., Powe, N.R., Weiner, J.R., Stuart, M., Steinwachs, D., Scholle, S.H., & Gerstenberger, a. (1994). Costs vs. quality in different types of primary care settings. Journal of the American Medical Association, 272, 1903-1908. In Evelyn E. St. Martin. Community Health Centers and Quality of Care: A Goal to Provide Effective Health Care to the Community. Journal of Community Health Nursing. 13. 2. 1996.
Implementation of Total Quality Management by using Case Management
These vary by the type of managers and leaders there are in a given company. At Dell, transformational leaders are prevalent given the approach Michael Dell takes of allowing risk-taking, greater autonomy and support for decentralized decision making throughout the company (Dell Investor elations, 2013).
Explain different supplier relationship practices you think will be an advantage to the company, providing examples.
There are many different approaches Dell takes in creating and sustaining their supplier relationships. There are supplier relationships for commodity-oriented products to entirely different ones for high-value products like microprocessors. Dell has been able to unify all of these using a common set of analytics and metrics of performance, creating a consistent approach to managing their diverse supply chain based on profitability contribution by supplier, not just price (Weisendanger, 1993).
Explain the different customer focus practices you think will be an advantage to the company including examples.
Abramowich, E. (2008). Lean six sigma's new look. ASQ Six Sigma Forum Magazine, 7(2), 38-39.
AlSagheer, a. (2011). Six sigma for sustainability in multinational organizations. Journal of Business Case Studies, 7(3), 7-15.
Dell Investor Relations (2013). Investor Relations. Retrieved January 10, 2013 from the Dell Investor Relations and Filings with the SEC Web site:
Furthermore, run charts can be quite labor intensive to produce, which means they may not be appropriate QC / QA tools for every it project scenario.
Control Chart: Used to grahically display resultive data gleaned from process analytics, a control chart is one of the primary it project management techniques used to ensure that the triple constraint of scope, schedule, and budget are strictly controlled throughout the duration of the project life. At the heart of QC / QA methodology lies the conviction that proper "quality planning identifies which quality standards are relevant to the project and how to satisfy them, (while) quality assurance involves evaluating overall project performance to ensure that the project will satisfy the relevant quality standards" (Schwalbe, 2011), and without the use of control charts to quantify and interpret process data, this crucial it project management task would border on the unfeasible. Control charts enable it…
Fotopoulos, C., & Psomas, E. (2009). The use of quality management tools and techniques in ISO 9001: 2000 certified companies: the Greek case. International Journal of Productivity and Performance Management, 58(6), 564-580.
Liang, K. (2010). Aspects of Quality Tools on Total Quality Management. Modern Applied Science, 4(9), 66.
Schwalbe, K. (2011). Information technology project management. (6th ed.). Boston: Course Technology Ptr.
What is TQM and ISO?
oth the Total Quality Management (TQM) and International Standards Organization (ISO) management systems are used to continually improve quality levels and ensure greater data accuracy and reporting. While there are many differences, TQM is considered more of an entire series of processes used for continually improving quality levels across the entire value chain of their businesses (Luis, Javier, Del Mar, 2004). The ISO standards are often used as a benchmark or mile marker in many industries to determine how best to stay in compliance to quality standards and requirements (Talha, 2004).
Why TQM and ISO Is Used in Organizations
Most often TQM is used as both a framework and system for unifying all quality management standards, strategies, processes and programs throughout an organization (Luis, Javier, Del Mar, 2004). TQM encompasses powerful techniques for managing quality including Six Sigma which is very useful to keeping…
Luis, M.M., Fco Javier, L.M., & Maria Del Mar, F.F. (2004). TQM and ISO 9000 effects on knowledge transferability and knowledge transfers. Total Quality Management & Business Excellence, 15(7), 1001-1015.
Talha, M. (2004). Total quality management (TQM): An overview. The Bottom Line, 17(1), 15-19.
Total Quality Management
Companies worldwide are looking out for appropriate management tools to help them cope with various tasks that must be considered when managing assets, employees, goals and profits. A number of tools are available, which help companies achieve these goals. The most widely used are TQM (Total Quality Management) and ISO. TQM, as a management system, requires that the technologies and tools must be properly managed within each department. ISO is management systems that monitors the data and functions of a particular organization n. this system functions on a monitoring basis to assist understand the appropriate balance required (ao & Sivaramakrishna, 2008). This paper looks at how TQM and ISO can be used to improve an organization.
How TQM (total Quality Management) and ISO can be used to improve an organization
TQM and ISO have key features to organizational development grounded on customer focus to satisfy customer requirements,…
Rao, B.P., & Sivaramakrishna, K. (2008). Strategic management and business policy: Texts and cases. New Delhi, India: Excel.
Jack Welsh, former chief executive officer at General Electric stated that the Six Sigma was "the most challenging and potentially rewarding initiative we have ever undertaken at General Electric." His beliefs are supported by the financial results. The annual report for the fiscal year ended on the 31st of December 1997 pointed out an increase in operating revenues larger than $300 million. The subsequent reports also reveal significant increases in income for the following years (Breyfogle, 2003).
The highly competitive business environment of today forces entrepreneurs to implement a wide series of strategies which help them achieve differentiation and customer loyalty. A rather useful means of achieving this is through the implementation of the Six Sigma model. The concept was first used by Motorola and since then, it has proved its application in numerous fields and for the benefits of numerous organizations and their stakeholders.
The theoretical model…
Breyfogle, F.W., 2003, Implementing Six Sigma: Smarter Solutions Using Statistical Methods, 2nd Edition, John Wiley and Sons Inc.
Pyzdek, T., 2003, the Six Sigma Handbook, the McGraw Hill Companies
2008, iSix Sigma Website, http://www.isixsigma.comlast accessed on November 24, 2008
2008, Website of General Electric, http://www.ge.comlast accessed on November 24, 2008
This then results in lower production time, which implies an improvement in productivity. The information exchanged via the various channels involved would then also stimulated innovation and improve the overall process.
The new car dealership therefore has to conduct careful research into the partnerships that would provide it with the best costs, quality and information exchange. Quality management should also involve the creation of overall company and partnership goals. Customer satisfaction is of the utmost importance, and this goal then should be combined with the above-mentioned elements of TQM to ensure that the dealership remains as competitive as possible.
Biz/ed, JIC. (2004, May). "Total Quality Management and IO 9000." Mind Your Business, 10 May 2004. http://www.bized.ac.uk/current/mind/2003_4/100504.htm
Zeller, Thomas L. & Gilles, Darin M. (1995, May-June). "Achieving market excellence through quality: the case of Ford Motor Company." JAI Press, Inc. Accessed via database: FindArticles.com.
Biz/ed, JISC. (2004, May). "Total Quality Management and ISO 9000." Mind Your Business, 10 May 2004. http://www.bized.ac.uk/current/mind/2003_4/100504.htm
Zeller, Thomas L. & Gilles, Darin M. (1995, May-June). "Achieving market excellence through quality: the case of Ford Motor Company." JAI Press, Inc. Accessed via database: FindArticles.com.
The brainstorming process creates multiple ideas, and the quality of these ideas is not immediately examined. The ideas are subsequently evaluated for their relevance to the problem being discussed. Each idea must be evaluated; this process can become tedious as it appears as though one is searching for a needle in a haystack. The ability to produce good ideas is stymied by the overwhelming presence of "wild ideas" (Kubr 2002).
The guidelines for conducting a brainstorming session as identified by Brainstorming (2011), are as follows, ensure that all team members understand the objective of the session. You should also encourage each of the participants to complete engage in the session. The value of a brainstorming session exists when there is maximum participation by all the members of the group. The facilitator is charged with the responsibility for creating an environment that is conducive to brainstorming. There should be a lot…
Brainstorming (2012). Retrieved from http://www.kfmaas.de/q_brains.html
Kaluzny a, D, McLaughlin, C.P., & Simpson, K. (1992). Applying total quality management concepts to public health organizations. Public Health Rep. 107(3): 257 -- 264.
Kubr, M. (2002). Management consulting: A guide to the profession 4th ed. Geneva:
International Labour Office.
enterprise, balancing quality management initiatives and programs relative to business excellence frameworks is both a paradox and potential opportunity to better unify these two potentially conflicting strategic priorities. The levels of success enterprises have in balancing Total Quality Management (TQM) initiatives on the one hand and business excellence frameworks on the other is illustrated in the Philips BEST (Business Excellence through Speed and Teamwork) initiative (de Kort, 2004, pg. 377). Philips was able to successfully define the intersection of quality management with their TQM and Six Sigma initiatives while pursuing management of quality through their BEST framework (Adebanjo, 2001, pg. 39). How Philips was able to accomplish this and still innovate, compete and grow their customer base has valuable lessons for other companies as well. The intent of this analysis is to assess the Philips BEST model with specific reference to the importance of teamwork, transformational leadership and trust across…
Total Management Quality
Question 1 Company Mission Statements
According to these organization's website's the mission statement of the Marriott-Ritz Carlton Corporation is simply that the consumer or the investor "Look no further," for quality. McDonald's website, although it provides an additional page detailing the wealth of values upheld by the corporation ultimately simply proclaims, "I'm Loving it" as its mission statement. GE, in contrast, has a far more extensive mission statement, proclaiming that: "From jet engines to power generation, financial services to plastics, and medical imaging to news and information, GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems." The UPS website provides even more detail, noting little-known facts how the company was "founded in 1907 as a messenger company in the United States, UPS has grown into a $30 billion corporation by clearly focusing…
American Productivity Porthole -- APQC. "Benchmarking and Outsourcing Report." Retrieved on June 17, 2004 http://www.apqc.org/portal/apqc/site?path=root
American Productivity Porthole -- APQC. Official Website. Retrieved on June 17, 2004 at http://www.apqc.org/portal/apqc/site/generic2;jsessionid=2LWFIOH0L33RRQFIAJICFEQ?path=/site/products_services/research_reports/cs_prop_offshoring.jhtml
GE. (2004) Official Company Website. Retrieved on June 17, 2004 http://www.ge.com/en/company/index.htm
GE -- Six Sigma. (2004) "Six Sigma Principles." Retrieved on June 17, 2004.
Although all are fast food establishments, the designed layouts at McDonald's, Taco Bell, and Burger King vary slightly but significantly. Of all the establishments, McDonald's is the most image-conscious and intent upon marketing to children. Thus many McDonald's tend to be physically larger than the aforementioned other establishments. McDonald's caters more to fast food dining at the establishment, and containing such ambient elements as playgrounds and cushioned seating areas. Food establishments that cater more to quick dining and try to require less personnel in their design to keep costs down, such as traditional roadside eateries like Roy Rogers tend to allow customers to serve themselves, although chains such as endy's have, to a rather dramatic effect, deployed the use of 'fixings' or salad bars as ways of stressing the homey nature of the enterprise. In contrast, Taco Bell tends to emphasize the inexpensive nature of its offerings and…
Control Charts."(2004) Retrieved on June 21, 2004 at http://deming.eng.clemson.edu/pub/tutorials/qctools/ccmain1.htm#Types
Retail Elements." (2003) Retrieved on June 21, 2004 at http://www.retailelement.com/
TQM." (2004). Retrieved on June 21, 2004 at http://www.tqe.com/tqm.html
Subway estaurants Quality Management -- Using Teams in Production Management
Using Teams in Production and Operations Management
Subway estaurants is a privately-held corporation with estimated annual revenues in the $5B range, operating 45,000 locations throughout 100 countries globally. Subway is a subsidiary of Doctor's Associates, a company founded by Peter Buck and Fred DeLuca in 1965 with a $1,000 investment in a sandwich shop on Long Island, NY (Nawrocki, 2006). Market share varies significantly by country and region of the world, with their largest market share being in the U.S. And throughout North America, with nearly 35% of total available market for quick service restaurants (QS) in this region. Their market share through Europe and the Middle East is small, and growing quickly given the brand identity becoming more universally known The company's production and operations department is responsible for translating the strategic plan into a series of strategies and…
Blair, R.D. (1997). Franchise supply agreements: Quality control or illegal tying? Academy of Marketing Science Journal, 25(2), 177-178.
Field, K. (2009). Foodservice: Focus on food ops. Chain Store Age, 85(5), 126-126,128.
Liddle, A.J. (2007). Food safety, crisis communications tools win chains attention. Nations Restaurant News, 41(45), 28-28.
Luk, P. (2005). A strategic service quality approach using analytic hierarchy process. Managing Service Quality, 15(3), 278-289.
Total Quality Management (TQM) is the practice of continuously and thoroughly working on improving the proficiency and excellence of the product or service so that it exceeds customer expectations. TQM involves the involvement of anyone associated with the product / service - management, workforce, suppliers, and customers -- in order to ensure its continued excellence.
In its essence, TQM would be defined as a management approach to product excellence in order to achieve customer satisfaction.
Enterprise risk management (EM)
Enterprise risk management is the sector that deals with recognizing possible risks within the operation of the enterprise, assessing possibility and magnitude of these risks, controlling these risks, preventing other risks from occurring, and monitoring occurrence and reiteration of these partial risks.
Quality assurance is the act of analyzing processes and monitoring operations to ensure that high quality standards are being met at all times. In contrast to 'quality…
Alexander, Carol and Sheedy, Elizabeth (2005). The Professional Risk Managers' Handbook: A Comprehensive Guide to Current Theory and Best Practices. PRMIA Publications
Brigitte J.C. Claessens, Wendelien van Eerde, Christel G. Rutte, Robert A. Roe, (2007) "A review of the time management literature," Personnel Review, Vol. 36 Iss: 2, pp.255 -- 276
Chron,.com. Advantages & Disadvantages of Total Quality Management Strategies
The shock of the current spate of recalls derives from the fact that Toyota's management team was once widely considered the pioneering force behind TQM: "The Japanese combined their greater cost-effectiveness with a sustained drive for the largest possible market penetration, founded on high levels of investment, innovation, and downright ingenuity. The conventional Western approach to long-term strategic planning, with its three to five-year cycles, mostly failed to match this Eastern thrust" (Heller 2005). Toyota was famous for its Kaizen philosophy of eliminating waste and tolerating no defects, an ideal accomplished by continually auditing its products and processes.
Although it is not clear what caused Toyota's problems, some analysts have attributed the company's faltering to its passion for waste elimination. This resulted in Toyota's product line encompassing relatively few designs, and a focus on building relationships with relatively few suppliers to keep inventories low. Although interchangeability and intercompatibility of components…
Heller, Robert. (2005). Japanese managers. Thinking Managers. Retrieved March 20, 2010 at http://www.thinkingmanagers.com/management/japanese-management.php
Reh, F. John. (2010). Pareto Principle: The 80-20 Rule. About.com. Retrieved March 10, 2010
Setting priorities for action. (2010). Pareto toolkit. About.com. Retrieved March 20, 2010 at http://management.about.com/gi/o.htm?zi=1/XJ&zTi=1&sdn=management&cdn=money&tm=190&f=00&su=p560.7.336.ip_&tt=2&bt=0&bts=1&zu=http%3A//www.hci.com.au/hcisite2/toolkit/paretos.htm
The Deming disciple will also encourage a more consultative and dynamic type of management since he will not have a firm belief in management by objectives. The setting of the objectives can only work towards hindering exhaustion of highest possible capabilities of the employees. Once the employee meets the set objectives, they can relax and have a set mind that all that needed to be done has been done.
As a measure towards quality management in an organization, there is need to look into the best way to influence the employees towards participating in the improvement of the quality of the service and goods in general. Bearing this in mind, the Juran methodology is the most applicable one well and above the Deming and Crosby.
Juran had the following tenets that guide his approach towards quality management. Start with building awareness of the need and opportunity for improvement.…
Brecker Associates, (2001). Quality-Based Problem-Solving / Process Improvement. Retrieved January 20, 2011 from http://www.brecker.com/quality.htm#juran
David Wayne, (2012). Deming Management Philosophy and So-Called Six Sigma Quality.
Retrieved January 20, 2011 from http://www.q-skills.com/Deming6sigma.htm
Phil Cohen, (2012). Deming's 14 points. Retrieved January 20, 2011 from http://www.hci.com.au/hcisite2/articles/deming.htm
Brinlee, D., MP inventory management, Inventory Management, http://www.askdeb.com/inventory-management/mrp / last accessed on February 7, 2012
Heathfield, S.M., How to change your culture: organizational culture change, About.com, http://humanresources.about.com/od/organizationalculture/a/culture_change.htm last accessed on February 7, 2012
Johnson, .W., Phased retirement and workplace flexibility for older adults: opportunities and challenges, Focus on Workplace Flexibility, http://workplaceflexibility.org/images/uploads/program_papers/johnson_-_phased_retirement_and_workplace_flexibility.pdf last accessed on February 7, 2012
eh, F.J., Managing change: managing people's fear, About.com, http://management.about.com/cs/people/a/MngChng092302.htm last accessed on February 7, 2012
2010, EP software history -- disadvantages of MP and emergence of EP, EP Software, http://www.erpsoftware411.com/erp-software-history-disadvantages-of-mrp-and-emergence-of-erp / last accessed on February 7, 2012
2011, Material requirement planning, SM Thacker and Associates, http://www.smthacker.co.uk/MP1.HTM last accessed on February 7, 2012
2012, MP -- a planning system? Advanced Planning, http://www.advanced-planning.eu/advancedplanninge-342.htm last accessed on February 7, 2012
Customer focused low cost leadership strategy, Alagse, http://www.alagse.com/strategy/s10.php last accessed on February 7, 2012
Materials requirements planning (MP), Institute for Manufacturing, http://www.ifm.eng.cam.ac.uk/dstools/process/mrp.html last accessed on…
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Quality Management Case
The Executive Information System (EIS) offered the medical instrument company a significant advantage in regards to information technology. It states that management loved the way that the user friendly interface allowed them to track sales of various medical instruments quickly and easily by product, country, hospital, and sales representative. However, several quality issues were eventually found within the EIS system such as problems with the Web-based system, inaccurate reporting, and the systems overall reliability. The system would crash a couple times a month and many users noted that the system was steadily getting slower. Therefore the company decided to hire an external consultant to identify and correct the system's flaws.
The first step the consultant, Scott Daniels, did was to form a quality team and begin to research the issues associated with the EIS. This included a cause and effect diagram as well as a Pareto chart.…
In fact, the local public library, increasingly threatened by competition from other entertainment sources such as expanded home entertainment systems, deluxe bookstores with cafes, and the Internet, could do well to adopt TQM principles. "A library should focus on providing the best services possible, and be willing to change to serve its customers. To determine if changes need to be made, a library administrator might ask: hat are our niche markets? hat do the customers come in for? How can I look at the efficiency of my library? How do we serve the current customers that exist today? (Masters, 2003, citing Total Quality Management, 1995). In short first learn about the customer, in this case the library patron and then solve the problems with attendance.
A library that alienated customers by being old, poorly lit, and dusty, could improve its customer service by creating more open, airy, and well-lit places…
Hansen, Dexter a. (2005). "Total Quality Management (TQM) Tutorial/Help Page." Retrieved 17 Feb 2007 at http://home.att.net/~iso9k1/tqm/tqm.html
Holoviak, Stephen. (Jul/Aug1995) "Why TQM fails to change behaviors or attitudes."
The Journal for Quality and Participation. Retrieved 17 Feb 2007 at http://www.findarticles.com/p/articles/mi_qa3616/is_199507/ai_n8727227/pg_2
Masters, Denise. (2003). "Total Quality Management in Libraries." Retrieved 17 Feb 2007 from ERIC at: http://www.michaellorenzen.com/eric/tqm.html
Total Quality Management (TQM) is a term that refers to the process of continuously striving to improve quality assurance in an organization's operations, procedures, and results. A key component of this definition is the fact that TQM is essentially a program and not a project; it requires more than a one-time implementation and is a never-ending series of steps to constantly improve quality. This management approach was initially begat in the middle of the 20th century, and became popularized and virtually ubiquitous at its end and at the beginning of the 21st. Total Quality Management strives to get things right the first time they are attempted, and to be as efficient and as productive as possible in doing so.
The proper implementation of TQM encompasses various aspects of a company's culture, organization and attitude. It requires a fundamental concern for ethics and integrity, as well as a dedication to leadership…
Hackman, J.R., Wageman, R. (1995). "Total quality management: empirical, conceptual and practical issues." Administrative Science Quarterly. 40 (2): 309-342.
Houston, A. Dockstader, S.L. (No date). "Total quality leadership: a primer." TQLO Publication Number 97-02, Department of the Navy. Retrieved from http://www.balancedscorecard.org/Portals/0/PDF/primer.pdf
Jarrar, D., Qawsmi, T. (2008). "The reality of Total Quality Management in the Ministry of National ?Economy: Analytical study from the point-of-view? "of" ?administrators ?and beneficiaries." An-Najah University Journal for Research -- Humanities. 22 (4): 1099-1138.
Nasrullah, A.M. (2009). "Total Quality Management (TQM in Islam and the west: a comparative analysis." American Academic & Scholarly Research Journal. 1 (1): 38-49.
total quality management (TQM), and statistical process control (SPC) implementation in a manufacturing plant set up by a foreign company in the border zone of North Mexico, in order to produce finished goods for export. Information on this type of organization was made available by a 2003 study conducted by Nael Aly and Daniel Scholss and published in The TQM Magazine (Vol. 15, Iss. 1; pg. 30). These companies offer a world of opportunities for an intrepid business-person, as labor is cheap, there are many commercial facilities, government support is high and Mexico's proximity to the United States makes it perfect for developing such a business. Effects on the American economy are difficult to evaluate -- both from a producer's and a consumer's points-of-view. Lower salaries than in the U.S. translate into higher work productivity, while low transportation costs and North American commercial agreements mean that access to the U.S.…
1. Aly N., Schloss, D., "Assessing quality management systems of Mexico's maquiladoras" The TQM Magazine. Bedford: 2003.Vol.15, Iss. 1; pg. 30
2. Recardo, R.J. "Transitioning to strategic quality management" The Journal for Quality and Participation. Cincinnati: Sep 1993.Vol.16, Iss. 5; pg. 48
3. Information on TQM and SPC concepts http://www.semiconfareast.com/spc.htm
As the global market continues to diversify the way companies including service companies do business, more and more companies will work to create their own "unique" marketing concepts, those that are customer driven and provide high value.
According to many, implementing quality initiatives or programs like Total Quality Management or TWM are exceedingly difficult. One reason for this is the politics behind how governments work; often practices used to ensure quality go against the traditional methods or systems used by a public agency to operate successfully (Bacal, 2007). To overcome these obstacles, so the public is served in the best way possible, it is critical governments identify internal obstacles to their success, and then devise quality programs that are easily integrated into pre-existing systems within public entities (John, 2003). One such example is the federal government, which influences much local, state, regional and national governments. Because the role of…
Bacal, R. (2007), Where TQM & Politics Clash: An article for Government
Staff. Bacal & Associates Business & Management, Retrieved October 28, 2007: http://www.work911.com/articles/tqm3.htm
John, J. (2003), Fundamentals of customer-focused management: Competing through service. Westport: Praeger.
Lending Tree LLC, (2007), What is Lending Tree? Lending Tree LLC, Retrieved October
"Total Quality Management" (TQM) is one of several approaches to management a company can choose that focuses on the quality of product and customer satisfaction. The basic concept is not complex. It focuses on the company making a concerted effort to do business in a way that meets their customers' needs and that leads to continual improvement in how they function, to support, maintain, and expand business (Prasad, 2004). It is based on the truism that customers expect to get their money's worth when they purchase a product or service. In the case of a company that produces a product, for example, microchips, that are then used in a different product, such as a computer, TQM concerns itself with both customers, but the customer it sells directly to has first priority in their concerns (Prasad, 2004).
The word "total" emphasizes the idea that the company must be concerned with…
Agus, Arawati. 2005. "The structural linkages between TQM, product quality performance, and business performance: preliminary empirical study in electronics companies." Singapore Management Review, Jan.
Prasad, Shiv. 2004. "Basic principles for TQM." New Straits Times, Aug. 21.
Ensuring Quality Ensurance Measures
The problem discussed within this document is the inconsistent levels of quality assurance reflected in the business models and practices of both Wal-Mart and Sprint. For the most part, each of these retailers evinces a culture in which quality assurance is prioritized. Nonetheless, there are a couple of salient instances in which each of them is remiss in their quality assurance measures. Wal-Mart, for example, has neglected some important components of the Juran philosophy (Kuei, 1998, p. 21)—the most noticeable of which is a dearth of managerial presence on its sales floor. There is a poignant similitude between this chain and Sprint’s chain; the managerial concerns of the latter are seemingly focused on profit margins as opposed to quality assurance. Sprint directs customers to 800 numbers instead of directly assuaging any issues; Wal-Mart is perpetually understaffed and regularly disorganized.
The solution is…
The 3M model is also one that thrives on internal competition between ideas for further funding, the progression to the next stage of the innovation process, and the development of prototypes and finished products. What unifies all of these elements together is the strong focus on innovation that is predicated on team-based assignment and requirements (Allio, 1993). There is also a strong focus on minimizing variation in new products once defined and in production using Six Sigma, a technique for minimize product variations over time (Hindo, 2007).
Bernardi, d. S. (2010). Theory of constraints contributions to outbound logistics. Management esearch eview, 33(7), 683-700. Link:
Goodrich, D.F. (2008). The relationship of the theory of constraints implementation to change management integration in professional service organizations. Nova Southeastern University). Link: http://gradworks.umi.com/33/12/3312014.html
Gupta, M.C., & Boyd, L.H. (2008). Theory of constraints: A theory for operations management. International Journal of Operations…
Allio, M.K. (1993). 3Ms sophisticated formula for teamwork. Strategy & Leadership, 21(6), Link: http://deepblue.lib.umich.edu/bitstream/2027.42/31538/1/0000461.pdf
Hindo, B. (2007, Sep 17). 3M: Struggle between efficiency and creativity. Business Week (Online),, 1.
Shapiro, A.R. (2006). Measuring innovation: Beyond revenue from new products. Research Technology Management, 49(6), 42-51. Link: http://www.allbusiness.com/technology/3997709-1.html
To reduce inventory management costs and errors, enterprise must form a strong, galvanizing connection with suppliers, buyers, internal production, and customers most of all. In conclusion, inventory management will always be part art and science, as tacit & implicit knowledge is needed to provide greater insight into the analysis generated fro enterprise software applications specifically designed to streamline inventory management. The inherent unquantifiable aspects of demand management will also make inventory management a continually difficult, complex problem enterprises must confront daily to stay profitable and grow.
Forecasting and Demand eferences
Leung, S. (2003, Oct 01). Where's the beef? A glutted market leaves food chains hungry for sites; finding spots for new outlets takes heaps of research and an eye for details; hint: Move next to Wal-Mart. Wall Street Journal, pp. a.1-a.1.
Meng, F., Tepanon, Y., & Uysal, M. (2008). Measuring tourist satisfaction by attribute and motivation: The case…
Mathaba, S., Dlodlo, N., Smith, a., & Adigun, M. (2011). The use of RFID and web 2.0 technologies to improve inventory management in south african enterprises. Electronic Journal of Information Systems Evaluation, 14(2), 228-241. Link:
Wang, H., & Yan, H. (2009). Inventory management for customers with alternative lead times. Production and Operations Management, 18(6), 705-720.
Toyota Total Quality Management
Before the Second orld ar, General Motors, Ford, and Chrysler were the top automobile manufacturers. In 1926, the Toyoda family made weaving machinery under the name
"Toyoda Automatic Loom orks," headed by Sakichi Toyoda. At 20 years old, he invented an automatic loom that would stop if a thread were to break. Sakichi reflected,
"The textile industry at that time was not as large as today's. Mostly, older women wove at home by hand. In my village, every family farmed and each house had a hand-weaving machine. Influenced by my environment, I gradually began thinking about this hand-weaving machine. Sometimes, I would spend all day watching my grandmother next door weaving. The more I watched, the more interested I became." (Hall)
In 1933, Toyoda branched out to create a small car division. In 1935, with workers recruited from GM, their first automobile was similar to the…
Brauer, Karl. "Carmudgeon." 2 Jan. 2002.
Craig, Charlotte. "Car Manufacturing and the Japanese." 8 Feb. 1998.
Total Quality Management in Emirates Global Aluminum Company
Total Quality Management (TQM)
TQM is a method of enhancing the competitive advantage of the organization in pursuit of a significant market share to increase the profit margins of the organization. This is primarily done through effective leadership. It entails managerial functions such as; coordination, staffing, control, organizing, and planning. Furthermore, TQM requires proactive and strategic leadership in executing these quality control measures.
Every business entity or project comprises of internal and external customers. The internal customers are the workers of the organization while the external customers are the clients. Clients are of varied nature. There are those who are linked to the business directly. Others are linked indirectly. The indirect customers are the shareholders of the company.
As a management principle, TQM is geared towards improving the production process and also satisfying people. The primary goals of TQM are to ensure…
Charantimath, P. M. (2011). Total quality management. New Delhi, India: Dorling KIndersley (India.
Dhamija, P. (2008). Exploring total quality management in stent-device companies.
Franceschini, F., & Galetto, M. (2006). Benchmarking in total quality management. Bradford, England: Emerald Group Pub.
In Tetteh, E. G., & In Uzochukwu, B. M. (2015). Lean six sigma approaches in manufacturing, services, and production.