Quality Management Essays (Examples)

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Cessna and TQM

Words: 1153 Length: 4 Pages Document Type: Essay Paper #: 93845793

Quality Management

The situation, involving Cessna is showing how an older firm had become a victim of its own success. This occurred with the company failing to understand, the challenges they were facing inside the marketplace or how to adapt. In 1998, the management decided that a new strategy needed to be utilized to change the mindset and focus of the company (i.e. Total Quality Management). This process involves streamlining operations and reducing waste throughout the entire organization. To fully understand how this works requires carefully examining how Cessna enacted these changes, their results and how this helps to improve logistics / supply chain management. These different elements will illustrate the lasting impacts of the strategy on the firm. ("Our History," 2014) (Plunkett, 2009)

Discuss why Cessna took on this initiative?

Cessna took on this program in order to change the culture and attitudes within the firm. From the 1960s…… [Read More]

References

Cessna Quality Requirements. (2013). Cessna. Retrieved from:  https://supplier.cessna.com/quality/cqrs.pdf 

Our History. (2014). Cessna. Retrieved from: http://www.cessna.com/en/why-cessna/our-history

Plunkett, J. (2009). Plunkett's Transportation, Supply Chain and Logistics. Houston, TX: Plunkett Research.
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TQM Initiatives at Ford Motors

Words: 2935 Length: 11 Pages Document Type: Essay Paper #: 69638352



Normally, the designer's direct involvement into the user-research process is noted to be limited. There is however a need for a close collaboration between the researchers and the designers so that the quality attributes that are desired by the clients are adequately included into the final product (Donnelly, 2000).

It is therefore clear that for the user's perceptions of quality to be adequately captured and incorporated into the design and production stages of a given product, usability research must be thoroughly conducted and the results clearly communicated by the researchers to the design team. Ford Motors's application of a user-centric approach to the production of its products makes it very crucial for the company to actively be connected to the latest thoughts and perceptions that its clients may harbor.

The successful the initiative

It is important that the success of the TQM initiative to be gauged so as to highlight…… [Read More]

References

Ahire, S.L. 1997. Management Science- Total Quality Management interfaces: An integrative framework. Interfaces 27 (6) 91-105.

Abbott, Lawrence (1955), Quality and Competition, New York, NY: Columbia University Press.

Abraham, M., Crawford, J., & Fisher, T. (1999). Key factors predicting eff ectiveness of cultural change and improved productivity in implementing total quality management. International Journal of Quality and Reliability Management, 16(2), 112-132.

Ackoff, R. (1993, March). Beyond TQM. Journal for Quality and Participation. 66-78.
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TQM Theory in Airport Passenger Handling

Words: 1443 Length: 5 Pages Document Type: Essay Paper #: 39330340

Total Quality Management Theory

Total Quality Management Development

How Total Quality Management (TQM) Theory can be applied to improve the airport passenger handling

Total Quality Management (TQM) specifically deals with work process and people. Implementation of TQM calls for team work and employee involvement. All operations, suppliers, and customers have to be involved. Besides, it also calls for performance measurement. TQM is normally implemented by business organizations to satisfy its customers. It improves organizational performance (Asher, 1996).

Work processes have to be coordinated for continuous improvement in business units to be realized. The underlying reason behind this is meeting customer expectations. TQM endeavors a scenario where quality is enhanced in all facets of an organization while costs are kept at bare minimum. Any organization irrespective of its size can implement TQM especially if it wants to meet the demands of the customers. A major setback has however been the non-compliance…… [Read More]

References List

Alamdari, F. (1999). Airline In-flight Entertainment: The Passengers' Perspective. Journal of Air

Transport Management, 5(4).

Andrle, J. (1994). Total Quality Management in Public Transportation. Research Result Digest,

3, 1-33.
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TQM and CQI Comparing Total

Words: 938 Length: 3 Pages Document Type: Essay Paper #: 2543812

CQI is often seen as more forward- or futures-based compared to TQM, which is more of a series of techniques and initiatives to unify an organization around a common theme of quality and performance to customers' expectations (Lonial, Menezes, Tarim, Tatoglu, Zaim, 2010).

Unique Contributions To Quality Each Provides

TQM is ideally used for enterprise-wide shifts in strategy to be more quality and customer-driven while CQI is more oriented toward a specific process or strategy area where statistical analysis can be used to define parameters and predict an outcome based on improving quality. Of the two, CQI can deliver more immediate impact within a healthcare organization as it defines a specific strategy within a given process area. TQM on the other hand is better for redefining an entire corporate culture and making it more quality-based (Talib, ahman, Azam, 2011).

Implications for the Quality of Health Care

CQI is best suited…… [Read More]

References

Lonial, S., Menezes, D., Tarim, M., Tatoglu, E., & Zaim, S.. (2010). An evaluation of SERVQUAL and patient loyalty in an emerging country context. Total Quality Management & Business Excellence, 21(8), 813.

Suchy, K.. (2010). A Lack of Standardization: The Basis for the Ethical Issues Surrounding Quality and Performance Reports. Journal of Healthcare Management, 55(4), 241-51.

Talib, F., Rahman, Z., & Azam, M.. (2011). Best Practices of Total Quality Management Implementation in Health Care Settings. Health Marketing Quarterly, 28(3), 232.

Mosad Zineldin, Hatice Camgoz-Akdag, & Valiantsina Vasicheva. (2011). Measuring, evaluating and improving hospital quality parameters/dimensions - an integrated healthcare quality approach. International Journal of Health Care Quality Assurance, 24(8), 654-662.
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TQM ISO What Is TQM and ISO Both

Words: 566 Length: 2 Pages Document Type: Essay Paper #: 75293029

TQM/ISO

What is TQM and ISO?

oth the Total Quality Management (TQM) and International Standards Organization (ISO) management systems are used to continually improve quality levels and ensure greater data accuracy and reporting. While there are many differences, TQM is considered more of an entire series of processes used for continually improving quality levels across the entire value chain of their businesses (Luis, Javier, Del Mar, 2004). The ISO standards are often used as a benchmark or mile marker in many industries to determine how best to stay in compliance to quality standards and requirements (Talha, 2004).

Why TQM and ISO Is Used in Organizations

Most often TQM is used as both a framework and system for unifying all quality management standards, strategies, processes and programs throughout an organization (Luis, Javier, Del Mar, 2004). TQM encompasses powerful techniques for managing quality including Six Sigma which is very useful to keeping…… [Read More]

Bibliography

Luis, M.M., Fco Javier, L.M., & Maria Del Mar, F.F. (2004). TQM and ISO 9000 effects on knowledge transferability and knowledge transfers. Total Quality Management & Business Excellence, 15(7), 1001-1015.

Talha, M. (2004). Total quality management (TQM): An overview. The Bottom Line, 17(1), 15-19.
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TQM Operations

Words: 1496 Length: 5 Pages Document Type: Essay Paper #: 63778038

TQM

Total Management Quality

Question 1 Company Mission Statements

According to these organization's website's the mission statement of the Marriott-Ritz Carlton Corporation is simply that the consumer or the investor "Look no further," for quality. McDonald's website, although it provides an additional page detailing the wealth of values upheld by the corporation ultimately simply proclaims, "I'm Loving it" as its mission statement. GE, in contrast, has a far more extensive mission statement, proclaiming that: "From jet engines to power generation, financial services to plastics, and medical imaging to news and information, GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems." The UPS website provides even more detail, noting little-known facts how the company was "founded in 1907 as a messenger company in the United States, UPS has grown into a $30 billion corporation by clearly focusing…… [Read More]

Works Cited

American Productivity Porthole -- APQC. "Benchmarking and Outsourcing Report." Retrieved on June 17, 2004 http://www.apqc.org/portal/apqc/site?path=root

American Productivity Porthole -- APQC. Official Website. Retrieved on June 17, 2004 at http://www.apqc.org/portal/apqc/site/generic2;jsessionid=2LWFIOH0L33RRQFIAJICFEQ?path=/site/products_services/research_reports/cs_prop_offshoring.jhtml

GE. (2004) Official Company Website. Retrieved on June 17, 2004  http://www.ge.com/en/company/index.htm 

GE -- Six Sigma. (2004) "Six Sigma Principles." Retrieved on June 17, 2004.
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Operations TQM

Words: 631 Length: 2 Pages Document Type: Essay Paper #: 55544730

TQM

Layouts

Although all are fast food establishments, the designed layouts at McDonald's, Taco Bell, and Burger King vary slightly but significantly. Of all the establishments, McDonald's is the most image-conscious and intent upon marketing to children. Thus many McDonald's tend to be physically larger than the aforementioned other establishments. McDonald's caters more to fast food dining at the establishment, and containing such ambient elements as playgrounds and cushioned seating areas. Food establishments that cater more to quick dining and try to require less personnel in their design to keep costs down, such as traditional roadside eateries like Roy Rogers tend to allow customers to serve themselves, although chains such as endy's have, to a rather dramatic effect, deployed the use of 'fixings' or salad bars as ways of stressing the homey nature of the enterprise. In contrast, Taco Bell tends to emphasize the inexpensive nature of its offerings and…… [Read More]

Works Cited

Control Charts."(2004) Retrieved on June 21, 2004 at http://deming.eng.clemson.edu/pub/tutorials/qctools/ccmain1.htm#Types

Retail Elements." (2003) Retrieved on June 21, 2004 at  http://www.retailelement.com/ 

TQM." (2004). Retrieved on June 21, 2004 at http://www.tqe.com/tqm.html
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TQM Contemporary Management Philosophy Total

Words: 2198 Length: 7 Pages Document Type: Essay Paper #: 56083952

In fact, the local public library, increasingly threatened by competition from other entertainment sources such as expanded home entertainment systems, deluxe bookstores with cafes, and the Internet, could do well to adopt TQM principles. "A library should focus on providing the best services possible, and be willing to change to serve its customers. To determine if changes need to be made, a library administrator might ask: hat are our niche markets? hat do the customers come in for? How can I look at the efficiency of my library? How do we serve the current customers that exist today? (Masters, 2003, citing Total Quality Management, 1995). In short first learn about the customer, in this case the library patron and then solve the problems with attendance.

A library that alienated customers by being old, poorly lit, and dusty, could improve its customer service by creating more open, airy, and well-lit places…… [Read More]

Works Cited

Hansen, Dexter a. (2005). "Total Quality Management (TQM) Tutorial/Help Page." Retrieved 17 Feb 2007 at http://home.att.net/~iso9k1/tqm/tqm.html

Holoviak, Stephen. (Jul/Aug1995) "Why TQM fails to change behaviors or attitudes."

The Journal for Quality and Participation. Retrieved 17 Feb 2007 at http://www.findarticles.com/p/articles/mi_qa3616/is_199507/ai_n8727227/pg_2

Masters, Denise. (2003). "Total Quality Management in Libraries." Retrieved 17 Feb 2007 from ERIC at: http://www.michaellorenzen.com/eric/tqm.html
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Use of TQM and SPC

Words: 3860 Length: 12 Pages Document Type: Essay Paper #: 59283545

total quality management (TQM), and statistical process control (SPC) implementation in a manufacturing plant set up by a foreign company in the border zone of North Mexico, in order to produce finished goods for export. Information on this type of organization was made available by a 2003 study conducted by Nael Aly and Daniel Scholss and published in The TQM Magazine (Vol. 15, Iss. 1; pg. 30). These companies offer a world of opportunities for an intrepid business-person, as labor is cheap, there are many commercial facilities, government support is high and Mexico's proximity to the United States makes it perfect for developing such a business. Effects on the American economy are difficult to evaluate -- both from a producer's and a consumer's points-of-view. Lower salaries than in the U.S. translate into higher work productivity, while low transportation costs and North American commercial agreements mean that access to the U.S.…… [Read More]

Reference:

1. Aly N., Schloss, D., "Assessing quality management systems of Mexico's maquiladoras" The TQM Magazine. Bedford: 2003.Vol.15, Iss. 1; pg. 30

2. Recardo, R.J. "Transitioning to strategic quality management" The Journal for Quality and Participation. Cincinnati: Sep 1993.Vol.16, Iss. 5; pg. 48

3. Information on TQM and SPC concepts http://www.semiconfareast.com/spc.htm

http://www.semiconfareast.com/tqm.htm