Nursing Comm
Communication in a Collaborative Healthcare Context
Providing leadership in a healthcare context requires one skilled both as a manager and as a collaborator. The modern healthcare context is a highly collaborative environment in which medical professionals must work hand in hand with specialists, nurses, physicians, family members, physical therapists, mental health professional, administrators and the patients themselves in order to derive treatment of the highest quality. The discussion hereafter considers the implications of this collaborative environment to those serving in roles of leadership within the healthcare field with a particular focus on communication.
Communicating in the Collaborative Healthcare Context:
My consideration of communication in the healthcare context is taken from recent clinical experiences within which I interviewed an Advanced Practice Nurse, a doctorally prepared nurse and an ICU nurse manager. My time at the Pacific Institute of Nursing
Conference would yield a great many insights concerning the value of effective communication tactics in collaborative nursing scenarios. The nursing professional functions as linchpin in the healthcare process. The Registered Nurse (RN) will often function as a liaison between an array of intersecting parties and interests. Providing critical interactive care to the patient, offering direct reports to attending physicians and documenting engagements throughout the treatment process for review by administrative personnel, insurance companies, pharmacies, legal departments and a host of other interested parties, the communication skills of the RN are essential in conducting responsibilities inherent to the job.
So reports the research by Godbole (2009), which points out that at the most basic level, the well-being and psychological experience of the patient will depend a great deal on the communicational...
To this end, Godbole indicates that "nurses or any other type of care givers need to speak clearly first of all. Maintaining slow, even tone helps the patient to understand what they want to say. Once they put across the point, wait for the patient to respond. Nursing requires you to be slow and gentle, so not rushing thorough is one of the techniques for communicating effectively." (p. 1)
Indeed, the communication techniques employed here can be substantial to the way the patient experiences the healthcare facility and treatment process as a whole. Clarity and compassion are tantamount in this area of treatment. Particularly necessary skill sets include patience, tolerance and a capacity to empathize even with the most difficult of patients. Many times, the nursing professional will observe an individual in a deeply compromised physical and emotional state. This makes some patients susceptible to irritability, irrational temperament, manic mood swings and a host of other responses to adverse conditions. It falls upon the healthcare professional to help navigate the patient through this compromised state by communicating in a manner that demonstrates empathy, understanding and concern for the patient's well-being. A comforting, compassionate and emotionally present ear can often make a significant impact on the patient's mood and level of cooperation.
That said, interaction with patients reflects only the most immediate of communication responsibilities for the nursing professional. Beyond this, a number of technical communication responsibilities fall upon the RN and demand the development of certain written communication skills. So denotes the research by Schroyen (2003), which identifies technical communication as distinct from other forms of discourse or writing based on its purpose of providing information as concisely and objectively as possible to a closely targeted…
