For example, should the training be online or in person? Should it be a one day workshop or an ongoing seminar. Should the content and the instruction method be geared toward visual learners or auditory learners? Or both? Should the training be conducted by in-house managers or outside training professionals? There are a host of details to consider when creating the actual training program and making decisions on content and strategies. Pat will need to make these decisions based on her detailed company analyses along with any outside research she can find to help guide her toward the decisions that will have the optimum results for the company. References

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Edwards, J.R. (2001). Multidimensional constructs in organizational behavior research: An integrative analytical framework. Organizational Research Methods, 4, 144-192

Judge, T.A., Thoresen, C.J., Bono, J.E. & Patton, G.K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127, 376-407.

Most HR pros feel their workforces are inadequately prepared, in the news. (2008, February). Chief Learning Officer Magazine. [Online] Retrieved 19 May, 2010 from http://www.clomedia.com/in-the-news/2008/February/2068/index.php