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Note that Marriott inculcates teamwork into everything that it does. For that reason, Marriott was rated by JD Power, a rating agency, as the top hotel for guest satisfaction in 2007. ill Marriott, the hotel company's chairman, cites the reason as the staff's focus on customer satisfaction:
You may be interested in learning what I look for when I visit a hotel. Number one, and of great importance, is the people. Are they friendly? Are they helpful? Are they courteous? Are they anticipating my needs? (Marriott 2007)
Setting a motivation plan
Mayfield and Mayfield measured the effect of positive leader communication on worker performance and job satisfaction. They measured the impact of motivating language on full- and part-time employees. Their motivating language focused on three elements: direction-giving ("what should I do?"), empathetic ("speaking with understanding") and meaning-making ("transmitting the rules within the institution"). Thus, motivating language was interpreted in a…
Bernhardt, a. "Improving Worker Welfare in the Age of Flexibility." Challenge, 1998: 16-34.
Chemers, MM. An Integrative Theory of Leadership. Boston: Lawrence Erbaum, 1997.
Doyle, M.E. And Smith, M.K. "Classical Models of Management Leadership." Infed. 2001. http://www.infed.org/leadership/traditional_leadership.htm (Accessed October 3, 2007).
Kanampully, J, Mok, C. And Sparks, B. Service Quality Management in Hospitality, Tourism and Leisure. New York: Haworth Press, 2001.
Employee retention is something which is negatively impacting Sew ight On Limited. The result is the firm losing cliental to competitors by not becoming more responsive to the needs of staff members. The most successful organizations will address these issues through an effective rewards programs, strong CS practices and sound ethics. When this happens, their profit margins increase, by providing the customer with more and decreasing their costs to train new personnel. It is at this point, when the firm stands out against competitors and can provide them with something more. To fully understand how this is achieved there will be a focus on those products and services that will add the most value. Together, these different elements will illustrate the best avenues for address these issues in the long-term. (Cheng, 2013) (Cho, 2009) (Costen, 2011)
What product services may add the most value for Judy and/or employees?…
Benefits of Worksite Wellness Programs. (2014). Wellness Proposals. Retrieved from: http://wellnessproposals.com/guide-to-worksite-wellness-programs/benefits-of-worksite-wellness - programs/
Types of Programs. (2014). Blue Cross. Retrieved from: https://employer.carefirst.com/employer/workplace- wellness/program-types.page
Cheng, P. (2013). Ethical Contexts and Employee Job Responses. International Journal of Hospitality Management, 34, 108 -- 115.
Cho, S. (2009). Employee Intent to Leave. International Journal of Hospitality Management, 28 (3), 374 -- 381.
Key positions normally undergo additional scrutiny in assessment even when time is of the essence.
Comparison between the American and German HR policies
Equal Opportunity and Employment Practices
This policy is put in place in order to ensure that all elements of the human resource management is carried out without any regard or inclination to race, national origin, sexual orientation, sex, political affiliation, color, religion, age, disability or veteran status .While it is true that great ideological and geographical divide exists between the U.S. And Germany, certain key elements are shared in the formulation of their HR policies. oth policies for example allows for Equal Opportunity and Employment Practices. This group of policies is stipulated so as to reduce cases of discrimination in the work place. oth countries do not tolerate any aspect of discrimination which might end up crippling the many organizations across the two nations.
Employee Training and…
Barney, Jay B. (1991.) Firm resources and sustained competitive advantage. Journal of Management, 17: 99-120.
George Fischer (2007), Human Resources policy. Adding quality to Peoples Lives. www.georgfischer.com/policies_en. November 2007
Hofstede, G. (1983). Dimensions of National cultures in fifty countries and three regions. In J.
Deregowski, S. Dzuirawiec, & R. Annis (Eds.), Expiscations in cross-cultural psychology
Google Culture, Business and H Practices
How do Google's corporate values and goals concerning employees, customers, and the business combine to create job satisfaction and motivate the people who work there? Is this a model every business should adopt?
The search engine giant known as Google has experienced a successful few years and risen to become a leader in the search industry. They have enjoyed increased revenue, profits, share prices, market share and the expansion of their global workforce (Savoia & Copeland, 2011). Their business practices are a large part of the equation. They are dedicated to their mission, culture and what they refer to as their most valuable resource -- their employees (Baum, 2007). In addition to being a top-rated choice for internet searches by customers, employees consider them a great place to work.
The company is famous for its commitment to its employees. Diversity is of central importance…
Baum, R.M. (2007, November 5). The Google Model. Chemical & Engineering News. p. 3.
Savoia, A., & Copeland, P. (2011). Entrepreneurial Innovation at Google. Computer, 44(4), 56-61. doi:10.1109/MC.2011.62.
Stewart, J.B. (2013, March 16). A Place to Play for Google Staff. New York Times. pp. B1-B6.
Human esource Practices at Egan Clothiers
What overall changes could you recommend to the executive team at Egan's about its H practices?
Although the idea of making pay raises objective, rather than subjective, is a good idea, it clearly has drawbacks. The system is set up know so that employees are only rewarded on the quantity of service they provide and not quality. This has not only increased competition amongst team members, but also has seen a reduction in customer service. By adding in a factor for high quality service, perhaps a customer satisfaction survey, they may be able to counter this effect.
What are the pros and cons of Egan's performance appraisal system?
As mentioned, the pros are that it takes the subjectiveness out of the system. However, in the process, employees are losing the rewards for providing quality service. Certainly, this system may identify top sellers, but these…
Organizational Development and Change
The OD consultants were effective to a certain extent by listening to the views of employees and seeing how it impacted Peppercorn. This enabled them to understand what is occurring and create strategies for improving operational efficiency. Yet, at the same time, they relied on the views of select employees. This is problematic, as it is only taking into account certain perspectives of the operations and potential challenges. The result is that they could miss something key by talking with only certain employees. To address these issues, they should conduct a survey and compare the responses with the general trends. This will enable them to correlate what is happening from a much larger perspective. (Blaxter, 2010) (Stenbeck, 2009) (Cummings, 2009)
The content of the data was largely subjective. This is because three employees shared their views with OD consultants and they discussed with each one what…
Blaxter, L, 2010, How to Research, McGraw Hill, New York.
Cummings, T. (2009). Organization Development and Change. Mason, OH: Southwestern.
Daymon, C, 2010, Qualitative Research Methods, Routledge, New York.
Russell, B, 2013, Collecting in a Consumer Society, Routledge, New York.
An Analysis on how Devolution can Drive Evolution of the Industry
In the last few decades the globalization trend has worked to foster extensive changes how organizations operate. The rapid pace of the business world has created a scenario in which organizations are constantly evolving and organizational change is nearly a perpetual process. The role of technology has also been a contributing factor that has also had profound implications on organizations and how their human resources interact, collaborate, perform task, as well as impacted the organizational context in general. The level of competition has also steadily risen as firms constantly streamline processes and business functions. Organizations now must maintain a close eye on the external environment and adapt as needed to continue to satisfy consumer demands.
It is in this environment that a trend of devolution in the HR business function is predicted to drive the evolution of…
Anderson, K., B. Cooper, and C. Zhu. "The effect of SHRM practices on perceived firm financial performance: Some initial evidence from Australia." Asia Pacific Journal of Human Resources, 2007: 168-179.
Andolsek, D., and J. Stebe. "Devolution or (de)centralization of HRM function in European organizations." The International Journal of Human Resource Management, 2007: 311-329.
Bond, S., and S. Wise. "Family leave policies and devolution to the line." Personel Review, 2003: 58-72.
Cascon-Pereira, R., M. Valverde, and G. Ryan. "Mapping out devolution: an exploration of the realities of devolution." Journal of European Industrial Training, 2006: 129-151.
EEOC are initials referring to the Equal Employment Opportunity Commission. This is a federal agency mandated to eliminate discrimination founded on age, national origin, sex, disability, religion, color, race and all other terms and conditions used in employment. The commission is charged with investigating alleged investigations through different fields making a determination through guidance for collecting evidence. It attempts to reconcile in cases involving discrimination, which leads to the filing of lawsuits. The EEOC oversees the enforcement and compliance of all activities pertaining to equal opportunities of employment among applicants and federal employees. This includes discrimination directed at persons with disabilities (Van, 2010).
How it works
Most organizations are facing challenges of addressing situations of employment discrimination. EEOC is the new straightforward and fair process of filing cases of employment discrimination against organizations. This commission handles discrimination claims against employers, tax agencies and labor unions based on…
Chemers, M.M., Costanzo, M., & Oskamp, S. (2007). Diversity in organizations: New perspectives for a changing workplace. Thousand Oaks [u.a.: Sage.
Daly, A. (2008). Workplace diversity: Issues and perspectives. Washington, DC: NASW Press.
Esty, K.C., Griffin, R., & Hirsch, M.S. (2009). Workplace diversity. Holbrook, Mass: Adams Publ.
Mor-Barak, M.E. (2011). Managing diversity: Toward a globally inclusive workplace. Los Angeles: SAGE.
It is well established that human resources personnel have a direct and forceful impact on the strategic success of any business or economic organization. Ulrich (1997) suggests that "the relationship between HR practices and business results is built on a rather simple premise: better deployment and use of HR practices should correlate with higher business results "(p.303). One tool HR managers have at their disposal is the use of compensation packages and their unique impact on the labor force. The purpose of this essay is to examine compensation packages, in both the monetary and non-monetary form, impact on attracting and maintain a desirable workforce and the possible influence on the overall effectiveness of the organization.
Casico (2010) discussed the aspect of compensation in terms of rewards. He suggested that compensation could be divided into two separate categories; either financial or non-financial rewards. Financial rewards are considered the monetary…
Cascio, W. (2010). Managing Human Resources. Productivity, Quality of Work Life, Profits. 8th edition. McGraw Hill.
Casico, W. (n.d.) . HR in Alignment hosted by Wayne Casico.
Ulrich, D. (1997). Measuring Human Resources; An Overview of Practice and A Prescription for Results. Human Resource Management, Fall 1997. 36, 3, Pp 303-320. Retrieved from http://www.e-rh.org/documents/ISO/measuring-hr-kpi-for-hr.pdf
HR Practices in Public Administration:
Performance Improvement Through Distributed Leadership
Managing personnel in a public administration context can be particularly challenging given the various economic, political and bureaucratic pressures which are often attendant to work in the public sector. These challenges are magnified when that public administration context is a school. Public schools are typically beset by a range of personnel obstacles that are unique to the field and which render the implementation of effective Human Resource strategies particularly complex. Indeed, the pressing realities of public education have to an extent created a context in which effective HR strategies have been relegated behind the often more apparent demands of parental contentment, administrative regulation and economic limitation. However, American public education is today suffering, as are many of the professionals who work within this context, due to a decline in quality and a diminishing experience as employees. This calls for a…
Administration and Finance Division (AFD). (2006). Distributed Leadership. West Chester University.
Flash, P.; Froehlich, S; Hegeson, S; Jensen, J.T. & Biotti, J.S. (2006). Identifying Key Attributes of An Effective Transformational Change Model at the University of Minnesota. President's Emerging Leader Team.
Gronn, P. (2002). Distributed Leadership as a Unit of Analysis. The Leadership Quarterly, 13(4), 423-451.
Harris, A. (2004). Distributed Leadership and School Improvement: Leading or Misleading. Educational Management Administration and Leadership, 32(1), 11-24.
H Strategic Plan
Explain human resource practices and functions and their relevance to a H Strategic Plan
Human resource functions are considerably dissimilar from human resource practices. In particular, functions comprise of transactional activities that can be taken care of in-house or dealt with through outsourcing. On the other hand, practices are half-conceptual, half-execution part of a human resource strategy, made up of systems that follow the normal or traditional way of undertaking business. The human resource functions and practices play a significant role and have great relevance to a human resource strategic plan (Mayhew, 2016). This is largely because, the human resource best practices are the systems encompassed within the H strategic plan that have the biggest impact not only on the workforce but the overall functioning of the organization and the future direction. H functions take into account different aspects such as administration of benefits, keeping of records…
Lee, R. G., & Dale, B. G. (1998). Business process management: a review and evaluation. Business process management journal, 4(3), 214-225.
Lopez, J. (2007). Animal Welfare: Global Issues, Trends and Challenges. Scientific and Technical Review, Vol. 24 (2). The Canadian Veterinary Journal, 48(11), 1163.
Mayhew, R. (2016). Functions & Practices of Human Resource Management. Chron. Retrieved 11 May 2016 from: http://smallbusiness.chron.com/functions-practices-human-resource-management-59787.html
Queensland Government Business and Industry Portal. (2015). Animal welfare laws in Queensland. Retrieved 11 May 2016 from: https://www.business.qld.gov.au/industry/agriculture/animal-management/land-management-for-livestock-farms/welfare-movement-livestock/animal-welfare/animal-welfare-law
• Identifies at least 3 users of H services within an organization
The major consultants of H Services are the employers and within the company the management requires the services of the H not only for selection of the right employees but also to increase productivity and efficiency Inn view of the modern researches that have been conducted in the field it is found that occupation choice and performance are influenced by the personality factors and these in turn influence person-job fit. esearches showed that H managers have differences from the other type of managers and even from non-managerial H specialists. (Lounsbury; Steel; Gibson; Drost, 2008, p. 357)
The second category would be the worker or the employee who wish to either better hi career or arbitrate the working conditions. The human resource department also functions as the arbitrator where two of these parties are in dispute and…
Blau, Francine D. 2006. The Declining Significance of Gender, Russell Sage Foundation. pp 133-134.
DeSanctis, Gerardine. 1986. Human Resource Information Systems: A Current Assessment
MIS Quarterly, vol. 10, no. 1, pp: 15-27.
Lounsbury, John W; Steel, Robert P; Gibson, Lucy W; Drost, Adam W. 2008. Personality traits and career satisfaction of human resource professionals. Human Resource Development International, vol. 11, no. 4, pp: 351-366.
HR Task Performance
Human resources and HR managers contain enormous potential in their ability to align a larger corporate strategy into its own inner workings. Specifically, HR managers working within PM and leadership for elderly services can greatly affect the overall performance of the organization by identifying and completing tasks that support the overall mission. This role within human resources depends on the leader's ability to gather resources and disseminate them accordingly.
For example, HR managers in this case must develop, update and implement important policies. These polices must be standardized and put down in writing. Implementation of these plans must be done by actually performing the outlined policies and putting them into practice, otherwise the policy is useless and not worthwhile. Distinguishing between quantity and quality is also very important in this situation as the tendency for overkill is strong within the social services industry.
Dealing with money with…
The general field of human resources has become more and more difficult as well as more perilous. That is not just a simple generalized statement made for dramatic effect and just for the purpose of setting up the introduction of this paper. Indeed, there are some questions that can and should be posed by human resources professionals that do not have clear answers because of how complicated and how contradictory the field's body of work has become. The ethical implications and obligations pertaining to human resources have been made very muddled by contradicting laws and guidelines thus making real compliance beyond a reasonable doubt very hard to pull off.
The hypothesis that underlies this report comes down to one main statement, and that is as follows:
The different ethics, laws and vagueness that exists in both has made it possible to become completely and reliably compliant with the…
Bruoden, B.C. (1989). TAX FACTORS IN CHOOSING THE CORRECT CORPORATE STATUS. Journal Of Financial Planning, 2(2), 75.
Charen, M. (2011, July 22). What Else Will ObamaCare Mandate? | RealClearPolitics. What Else Will ObamaCare Mandate? | RealClearPolitics. Retrieved October 26, 2013, from http://www.realclearpolitics.com/articles/2011/07/22/it_should_ all_be_free_110669.html
FoxNews.com. (2013, October 23). Teachers' unions fight bill that would bar sex offenders from schools. Fox News. Retrieved October 26, 2013, from http://www.foxnews.com/politics/2013/10/23/teachers-unions-fight-bill-that-would -
HR Function Review
History of the Organization -- General Practice Alliance South Gippsland (GPASG) is a division of General Practice Alliance Australia. It is one of 110 divisions that are tasked to help support identified health needs and services in a given area. GPASG has a division office in Inverloch, and serves of 5,000 people in a 41,000 square kilometer area. Essentially, the organization proves service and information to health care professionals, accreditation support, immunization support, professional development, peer support, advocacy and information (GPASG, 2011).
Mission, Vision -- SPASG's vision is to be a catalyst for the people of the South Gippsland area and to look towards 2015 to achieve the best health outcomes possible. Their mission is to lead the development of innovations in primary care solutions that specifically maintain and improve community-based health care by: 1) building and supporting more general practices; 2) integrating health care services across…
Bannerman, E 2002, 'Antropometric Indicies Predict Physical Function and Mobility in Older Australians', Public Health Nutrition, vol 5, no. 1, pp. 655-62.
Cress, CJ 2007, Handbook of Geriatric Care Management, Jones and Bartlett, New York.
Deans, D 2005, Senior Lobby Affects Budgets and Elections, viewed December 2011, http://www.aarpinternational.org/gra_sub/gra_sub_show.htm?doc_id=562862 .
'Draft Transition Actions for Gippsland Medicare Local' 2009, Human Resources/Administration, GSA.
The well-known Americans with Disabilities Act (ADA), the EEOC, Department of Homeland Security and the Department of labor outline the various provisions that are formatted to ensure the people with disability, the minority groups, and every caliber of Americans have equal access to the employment opportunities. The laws and provision are meant to ensure the people with disability live a normal and comfortable life, there is a reduce discrimination in term of color, race, country of origin, religion or sex. The EEOC for instance ensures that the rule of law is followed in employment and no single organization uses the neutral laws to disadvantage a given group or individual.
The ADA is mandated to ensure the Americans living with disability enjoy equal employment opportunities, equal rights to access and enjoy State and Local Government Activities, easy access to public transport, access and equal utilization of public accommodations, fair…
Edie Grace, (2010). Discrimination against the Disabled in the Workplace. Retrieved May 5,
2011 from http://www.ehow.com/about_6744403_discrimination-against-disabled-workplace.html
U.S. Department of Justice, (2006). A Guide to Disability Rights Laws. Retrieved May 5, 2011
H ecruitment Senior Staff Proposal
ecruitment and Hiring of Senior Staff: A Strategic H Proposal
The development of a strong business is dependent on a strong sense of the importance of its human capital. To ensure that the human capital associated with the business is well equipped to help maintain innovate and grow a business is dependent on the organization's ability to recruit and hire effective leaders as well as all those involved in the business. Hiring senior staff is essential to developing core leadership within an organization that fulfills the organizations mission and goals and can lead those within the organization to build cohesion and effective internal development. There are arguments within some of these most effective organizations that stress that human capital is the singularly most important factor in growing a successful business as happy employees are more likely than all others to represent the organization well in…
Resources Management: A Strategic Perspective. Organizational Dynamics, 9(3), 51-67.
Marquez, J. (2009). RPO Business ramps up as firms look to restart hiring. Workforce Management, 88(9), 11.
Yee, R.Y., Yeung, A.L., & Cheng, T. (2008). The impact of employee satisfaction on quality and profitability in high-contact service industries. Journal Of Operations Management, 26(5), 651-668. doi:10.1016/j.jom.2008.01.001
HR Case Analysis
This report is a combination review of the article "Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard" and also a review of the process of balanced scorecard. Companies today can only get what they measure. hen it comes to Human Resources performance management, how can they be sure they are measuring the right things? Or, are the communicating the right information to the right people? There are new tools to help companies address issues such as these. The tools allow companies to align and support key processes and to translate strategy into operational objectives, measures, targets and initiatives. The report will try to identify and discuss the key issues and problems related to the cohesion between an organization's existing business strategy and its Human Resource Management strategy and practices. This will be done by analyzing how and why an organization creates business missions and strategies.…
Epstein, Marc J., Cott, Jeremy, and Srikant, Datar M. "Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard." Harvard Business School Review (2001).
HR Case Analysis
Essential Mental Functions: the new senior developers are expected to reveal fair behavior towards their colleagues, subalterns, supervisors and clients. Among the most important mental functions that need to be possessed are: the ability to discern between what is right and what is wrong and what is ethical and what is unethical; empathy and kindness; the ability to make and enforce decisions; a good and reliable memory; originality, creativity and a sense for innovation (extremely important within the it community); the ability and desire to engage in cognitive efforts; the ability to be reasonable and communicative; the ability to rely on his/her own power and skills to resolve a task or a problem (such as a conflict in the workplace); the function of being temperate
Essential Physical Functions: considering that the candidate possesses the necessary mental functions, the necessities regarding physical functions are less comprehensive. Given the rather sedentary nature…
Instead of stating four different goals, other economic sources point out a single goal that is to e achieved throughout four actions. As such, the unique goal of enchmarking is to increase the company's performance and it will e done through: "identifying organizations with est practices as partners; measuring and comparing a selected work process against partners; conducting interviews with the enchmark organization and adopting or adapting their est practices."
W. Erwin Diewert, Alice O. Nakamura, April 1999, Benchmarking and the Measurement of Best Practice Efficiency: An Electricity Generation Application, the Canadian Journal of Economics, Volume 32, Numer 2, Retreived from JSTOR http://www.jstor.org/search/BasicSearch?Query=Benchmarking&si=1&hp=25&Search=Search&wc=on, on Septemer 28, 2007
Benchmarking: Benchmarking Characteristics, Novemer 23, 2006, Business Victoria, http://www.usiness.vic.gov.au/BUSVIC/STANDARD//pc=PC_51135.html#IntNav2,last accessed on Septemer 28, 2007
Ramamurthy Ramaadron, James W. Dean Jr., James R. Evans, 1997, Benchmarking and project management: a review and organizational model, Volume 4, MCB UP Ltd., http://emeraldinsight.com/Insight/viewContentItem.do?contentType=Article&hdAction=lnkhtml&contentId=842937&history=false, last accessed on…
bibliography/benchmarking.html, on September 28, 2007
W. Erwin Diewert, Alice O. Nakamura, April 1999, Benchmarking and the Measurement of Best Practice Efficiency: An Electricity Generation Application, the Canadian Journal of Economics, Volume 32, Number 2
Benchmarking: Benchmarking Characteristics, November 23, 2006, Business Victoria
W. Erwin Diewert, Alice O. Nakamura, April 1999, Benchmarking and the Measurement of Best Practice Efficiency: An Electricity Generation Application, the Canadian Journal of Economics, Volume 32, Number 2
Ramamurthy Ramabadron, James W. Dean Jr., James R. Evans, 1997, Benchmarking and project management: a review and organizational model, Volume 4, MCB UP Ltd.
How Does Training and Development Improve Employee Job Satisfaction, Increase Moral and Increase Retention?
Employee training and development is generally thought of in terms of employees learning or requiring new skills of some kind to serve more of a functional need. Training and devolvement can be instituted in an ongoing formalized process or can also be in response to an organizational change. Although training and development has direct implications for an employee's skillset and role in the organization, it can also affect employees in a number of other ways. For example, the literature indicates that training and development can also make beneficial contributions to factors such as job satisfaction, morale, and employee retention. The interactions between such factors are not as clear and there are undoubtedly mediating factors that are inherent in this relationship. This analysis will attempt to provide insight as to the relationship between…
Brown, K., & Gerhardt, M. (2002). Formatitive Evaluation: An Intergrative Practice Model and Case Study. Personnel Psychology, 55(4), 951-983.
Fitz-enz, J. (1997). Is Costly to Lose Good Employees. Workforce, 50.
Lepak, D., & Snell, S. (1999). The Human Resource Architecture: Toward a Theory of Human Capital Allocation and Development. The Academy of Management Review, 24(1), 31-48.
Mattox, J., & Jinkerson, D. (2005). Using survival analysis to demonstrate the effects of training on employee retention. Evaluation and Program Planning, 423-430.
Strategies to achieve a competitive advantage in the marketplace
Organizations thrive by providing a level of value or services for their customers that their competitors cannot. Mountain Bank currently has a strong retail banking business, but it wishes to expand its outreach into the more lucrative business banking sector. It wishes to expand into retail and corporate banking. To do so, it desires to better use its tellers to convince current private banking account holders to open up corporate accounts.
Tellers are the 'face' of Mountain Bank. They are a critical asset, because one of the main reasons consumers desire to use a bank beyond basic 'nuts and bolts' needs is the confident and concerned image presented by the teller. Of course, more and more banking is being done online today. However, many consumers are frustrated by this, and often it is when a…
Huitt, W. (2007). Maslow's hierarchy of needs. Educational Psychology Interactive. Valdosta,
GA: Valdosta State University. Retrieved: http://www.edpsycinteractive.org/topics/regsys/maslow.htm
Porter's five forces. (2011). Quick MBA. Retrieved:
There are many "cross-cultural issues" associated with doing business with and managing expatriates (Brewster, Sparrow & Harris, p. 951). Companies have to consider the way expatriates would be managed if managed by the home or central company and if managed by the international company that governs the territory in which expatriates work (Brewster, Mayrhofer & Morley, 2004).
Working internationally can be the source of much conflict and confusion if not approached properly. However, H functions and challenges when working strategically with international companies, clients and expatriates can be mitigated and minimized if companies take the time they need to establish a proper framework and communications system when working internationally.
Brewster, C., Sparrow, P., & Harris, H. (2005 Jun) Human esource Management:
Towards a new model of globalizing HM. The International Journal of Human esource Management, 16(6): 949-70.
Brewster, C., Mayrhofer, W. & Morley, M. (2004) Human esource Management in…
Brewster, C., Sparrow, P., & Harris, H. (2005 Jun) Human Resource Management:
Towards a new model of globalizing HRM. The International Journal of Human Resource Management, 16(6): 949-70.
Brewster, C., Mayrhofer, W. & Morley, M. (2004) Human Resource Management in Europe: Evidence of convergence? London: Elsevier.
Budhwar, P.S. & Sparrow, P.R. (2002) an integrative framework for understanding cross national Human Resource management principles, Human Resource Management Review, 10(7): 1-28.
Other elements of a training program include on-the-job training, which is highly valuable in a manufacturing environment. During on-the-job training employees are able to acquire specific learning of tasks and integrate that learning into a particular job function. They are able to 'try things out' and learn as they go. on-the-job training allows ample opportunity for employees to practice the skills they are learning in the training program in a safe and encouraging environment.
A training program must not simply teach employees how to carry out a job function, it must also assess their knowledge acquisition after training and subsequent mastery of the subject or job that was taught during training. Continuing training is also a key aspect of any training and placement program.
A quality training program will be documented with regard to who attends and the exact material covered. From this list, plans for future training or continuing…
Schuster, F. Human Resource Management: Concepts, Cases, and Readings, Second Edition Reston, Va.: Reston/Prentice Hall, 1985.
Schuster, F. Contemporary Issues in Global Human Resource Management, New York: McGraw-Hill, 1999
The need to boost the government's it capabilities is strong. As the case study suggests, when government organizations fall behind consumer it standards and expectations, trust in the public sector dwindles. Issues related to systems design and security are top priorities for the public sector, based on its core values such as "insuring public safety, justice, and environmental quality," (p. 184). If it needs cannot be met with the existing pool of domestic labor, and if the merit system fails to attract the quality of personnel needed to fulfill an organization's goals, then bypassing the merit system becomes the only solution. Government agencies can effectively bypass the merit system while at the same time holding true to merit system ideals.
The textbook chapter points out that immigration is the "chief cause of population and workforce growth in the decades ahead. Immigrants competing for skilled jobs in the it sector should…
HR Managerial - Interview Questions
NYC Health & Hospitals
Mike K. is a Russian immigrant and is the current head of HR at NYC Health & Hospitals (HHC) under the title of Chief of Staff of human capital. He has over 15 years' experience with this organization as he began his first entry level position in 2000. He first came to the country as a student and he attended City University of New York and was first hired by HHC in 2000 as a HR recruiter for the organization.
The HR Director role is responsible for maintain the human resources for the nation's largest public health care delivery system that includes a network of forty thousand employees in different hospitals, treatment centers, and related organizations that provide treatment to over 1.4 million people annually. The mission of the HHC is to:
Our promise to New Yorkers: Empower every…
Edwards, M. (2009). HR, perceived organisational support and organisational identification: an analysis after organisational formation. Human Resource Management Journal, The International Journal of Human Resource Management.
EEOC. (2009). Laws Enforced by EEOC. Retrieved from US Equal Employment Opportunity Commission: https://www.eeoc.gov/laws/statutes/
HHC. (2017). About NYC Health & Hospitals. Retrieved from About NYC Health & Hospitals: http://www.nychealthandhospitals.org/about-nyc-health-hospitals/
Karstadt, L. (2012). Human resources for health care: a global issue? British Journal of Nursing, 1178-1178.
H Training Plan
Human resources management requires constant and persistent maintenance in order for success to thrive. Much like a garden needs tending, so do the skills of those professionals dedicated to enhancing the work experience through human resources management. The purpose of this essay is to describe the needs and processes of training. This essay will describe the process by taking the point-of-view of a member of a H department of a small retail company. Upper management has requested that a new employee customer service training class be created and conducted to improve upon the organization and establish more of a competitive advantage within the market. To do this, a needs assessment will first be described to address five ways in which a training program would expose any existing performance deficiencies. Next, the customer service training plan will be discussed and as how to best implement this change. Issues…
Liao, H., & Chuang, A. (2004). A multilevel investigation of factors influencing employee service performance and customer outcomes. Academy of Management Journal, 47(1), 41-58.
Rouda, R., & Kusy, M. (1995). Development of human resources-part 2: Needs assessment -- the first step. Retrieved September, 14, 2003.
Tax, S.S., & Brown, S.W. (2012). Recovering and learning from service failure. Sloan Management.
Employee development and training is an alternate zone. In the IT business, training is not simply about recognizing training needs and giving the presupposed training, but anticipating and reckoning the necessities and advancing suitable training to equip employees so that they can handle the challenges.
Another serious challenge is the way businesses have the ability to fuse all the sub-systems in H and help them in accomplishing a definitive objective: extraordinary performance. Individuals must be groomed to get in tune with the performance culture. Making an environment that invigorates the formation of information and its sustenance all through the organization is an enormous challenge. However, investments in Human esource Information Systems (HIS) must create, maintain, and enhance a performance driven culture. The role shifts to that of a facilitator. H will include the entire organization in this process and go about as an advisor and facilitator. This is a H…
Aswathappa, A. (2009). International business. New Delhi: Tata McGraw-Hill.
Bell, M.P. (2012). Diversity in organizations. Mason, Ohio: South-Western College.
Burke, R.J. (2005). Reinventing human resource management: Challenges and new directions. London [u.a.: Routledge.
Congress, E.P., & Gonza-lez, M.J. (2013). Multicultural perspectives in social work practice with families. New York: Springer Pub. Company.
Human esource Management Practice
Certain combinations of human resource management practices lead to superior outcomes for organizations. The H combination department is at the heart of organizational performance, productivity, turnover, profits, and market value outcomes. Employees are considered a source of non-duplicable and sustainable competitive advantage. By using the combinations in capabilities, resources, relationships and decisions presented by employees, organizations strategically position themselves thus avoiding threats and maximizing opportunities. Organizations and H combinations managers aim to generate strategic capacity by ensuring that an organization acquires a skilled, committed and motivated workforce. Integration of H combinations issues, organization performance and H management systems in organizational strategic processes serve as a solution to business problems. The need to create and manage capabilities and skills and align such capabilities to organizational performance and future needs drives Human esource Management. As such, the H department plays a greater role in planning and implementing a…
Alipour, M., Salehi, M., & Shahnavaz, A. (2009). A study on-the-job training effectiveness: Empirical evidence of Iran. International Journal of Business and Management, 4 (11), 63-68.
Boxall, P., & Macky, K. (2009). Research and theory on high performance work systems: Progressing the high involvement stream. Human Resource Management Journal, 19, 3-23.
Harris, C.M., McMahan, C.G., & Wright, P.M. (2012). Talent and time together: the impact of human capital and overlapping tenure on unit performance. Personal Review, 41(4), 408-427.
Martin-Alcazar, F., Romero-Fernandez, P.M., & Gardey, G.S. (2005). Strategic human resource management: Integrating the universalistic, contingent, configutational and contextual perspectives. International Journal of Human Resource Management, 15 (5), 633-659
military experience relates to HR concepts
Most of the organizations that adopt a classic approach in their management tend to follow a comprehensible, coherent, planned and premeditated strategy in their running. This is the case of a Military camp. Most of the lessons and trainings involved illustrate a close link with Human Resource concepts. This is in terms of employment skills, leadership qualities and the connection between power and politics. Having worked in a military camp for a couple of years, I can strongly link my military experience with the Hr concepts. In terms of Leadership and followership, the military has played a larger role in improving my leadership skills, since; currently I have confidence in making crucial decisions and offering potential solutions (Armstrong, 2008, P.11)
Furthermore, through motivation and engagement, I experience a new personality in my career path and I am capable of improving my relation with others…
Billsberry, J. (Ed.) (2008) Discovering Leadership. Basingstoke: Palgrave Macmillan.
Boxall, P. & Purcell, J. (2011) Strategy and Human Resource Management (3rd ed.). Basingstoke: Palgrave Macmillan.
Jackson, B. & Parry, K. (2011) a Very Short, Fairly Interesting and Reasonably Cheap Book about Studying Leadership (2nd ed.)London: Sage.
Berrone, P. & Gomez-Mejia, L.R. (2009) the pros and cons of rewarding social responsibility at the top. Human Resource Management, 48(6), 959-971.
HR Policy Transformation at Sonoco
Describe how the HR department was organized and its effectiveness before the re-organization.
During its 100-year history, the industrial and commercial packaging company Sonoco has experienced myriad organizational and philosophical shifts. Among them, its HR orientation has been in a constant state of evolution since its inception in the 1970s. During its first two decades of operation, the HR department at Sonoco was chiefly an administrative arm of the company which operated at the corporate level and offered very little direct or meaningful support at the operational level of the firm. This would prompt a shift toward the organizational orientation that Hartley would find upon her arrival in the 1990s. From the mid-80s onward, Sonoco had begun to embrace a more decentralized approach to HR policies and priorities. This was done in order to improve the ability of divisions and their management personnel…
Thomas, D.; Groysberg, B. & Reavis, C. (2005). Sonoco Products Copmany (A): Building a World-Class HR Organization. Harvard Business School.
Origins and Development of Human esource Practice
HM appeared as an idea in its own right in the U.S.A. during 4 decades ago and early 1980's (Wilczek, 2008). Two popular books developing defined frameworks established the overstated claims of 'HM'. They released a new way to what had until then been the study of personnel management, "partly a file clerk's job, partially a house cleaning job, partially a social worker's job and partially fire-fighting to head off union issues.
Human resource management practice has many aims and objectives such as deciding employment needs, hiring, and coaching the workers, guaranteeing they are high performers and handling performance issues. Human resource management is based on the well-organized usage of workers in accomplishing two significant goals within a company. The first purpose is to use the abilities and talents of the workers effectively to get the functional goals that are the key plan…
Armstrong, M. (2007). A handbook of human resource management practice. London [u.a.: Kogan Page.
Sims, R.R. (2007). Human resource management: Contemporary issues, challenges and opportunities. Greenwich, Conn: Information Age Publ.
Sharma, S.K. (2009). Human resource management: A strategic approach to employment. New Delhi: Global India Pub.
Wilczek, T. (2008). The "Classical Model" for practicing Human Resource Management: ... Or is there a need for an integrated approach including specialized human resource strategies? Mu-nchen: GRIN Verlag.
HRM practices align with the company's business strategy.
Discuss how hiring more women and promoting them could improve the competitive advantage of this company.
Skype has become an intentionally renowned company known for its innovation and business success. However, its HR practices do not seem to align with the company's business strategy which is to be in the forefront of the modern world and to represent development and progress. According to Coraid CEO and tech veteran Audrey MacLean, women are under-represented in Skype because the adolescent geek culture is violence-centric (Walker, (n.d.)). This computer-driven and aggressive environment not only repels women but deters Skype form employing more women since more males than females represent their brand.
This is a pity because females not inly provide companies with a certain different kind of allure and other qualities that profit corporations, but their inclusion can prevent critics form denouncing the company for…
3. Prepare a recruitment and retention plan for this company that specifically targets women employees.
The UK construction industry had a similar phenomenon where women were intimidated from joining due to the perceived barriers beginning with difficulties in joining the industry that very couture was so different and including discomfort in participating in tasks that were so alien to their nature. The UK construction industry accordingly encouraged females to take on the more mainstream roles in the industry such as design, engineering and construction itself. They did so, not only by making their culture more female-oriented (i.e. By decreasing the aggression), but also by providing females with training specific for those jobs and by deliberately reducing and punishing male aggression. They also offered females competitive wages and attempted, in all cases, to make conditions easy for them (Fielden et al., 1998). Skype can do the same. Most importantly, if Skype recruiters approach their task with confidence in women's skills and respect towards their candidates, they will more likely be successful as a study on recruiters who approached women as candidates for seafarers showed (Thomas, 2004).
4. List three (3) potential obstacles that this company could face
Training Needs Analysis Practices for Managers: A Study of Saudi Arabia Private Firms
Training needs analysis (TNA) is defined by Mabey and Salman (1995:158) as a "process of collecting data which allows an organization to identify and compare its actual level with its desired level of performance." The authors also indicate that this performance could be interpreted as meaning the competencies and attitude necessary for the staff to do the job effectively. Moreover, Armstrong (1996:536) states that "training needs assessment is partly concerned with finding the gap between what is happening and what should happen.. This is what has to be filled by training ." Figure (1.1) depicts this gap.
The training Gap
WHAT SHOULD BE
CORPORATE OR FUNCTIONAL ATANDARDS
KNOWLEDGE AND SKILL REQUIRED
TARGETS OR STANDARDS OF
CORPORATE FOR FUNCTIONAL RESULTS
KNOWLEDGE AND SKILL POSSESSED
ACTUAL PERFORMANCE OF INDIVIDUALS
Source: Armstrong (1996)
Geen" Human Resouce Pactices And Envionmental Pefomance
A numbe of entepises have histoically adopted the appoach of compliance within thei envionmental initiatives, and by consequence, ules and legislations guiding thei envionmental appoaches. Howeve, ove the last many yeas, new consume needs, consume boycotts, global envionmental standads, dynamic pefeences, and othe envionmental factos have influenced coe values and the fundamental business stategies of copoations (Daily, Bishop and Steine, 2007). Oganizations ae pat of society, and it is impeative that they function like team playes; this is whee the concept of "geen" management becomes elevant. A key schema now is that a company's outcome is stongly impacted by envionmental concens (Taiq, Jan & Ahmad, 2016).
Envionmental and human esouce (HR) management's effect in the business context elates powefully to a moe compehensive association between oganizations' economic and envionmental pefomance. In this context, it is fequently agued that impoved envionmental pefomance esults in…
references for sustainability and their impact on supply chain management. International Journal of Physical Distribution & Logistics Management, 43, 380 -- 406.
Benn, S., Teo, S. T., & Martin, A. (2015). Employee participation and engagement in working for the environment. Personnel Review, 44(4), 492-510.
Boxall, P., Purcell, J., & Wright, P. (2009). Human resource management: Scope, analysis, and significance. In J. Storey, P. Wright, & D. Ulrich (Eds.), The Routledge companion to strategic human resource management (pp. 1 -- 17). New York: Routledge.
Crotty, J., & Rodgers, P. (2012). Sustainable development in the Russia Federation: the limits of greening within industrial firms. Corporate Social Responsibility and Environmental Management, 19(3), 178-190.
Daily, B. F., Bishop, J. W., & Steiner, R. (2007). The mediating role of EMS teamwork as it pertains to HR factors and perceived environmental performance. Journal of Applied Business Research, 23(1), 95.
Roles Human Resources Management
In the United States, the role of human resources management is to serve worker's interest. However, the external agents such as labor unions and governments have also served as the external representatives of workers by advocating for workers interest. While the government intervenes in the workers' interests by passing different laws and regulations, the labor unions fight for workers interests through a collective bargaining.
The objective of this study is to evaluate the roles of HR management, labor unions and the government in protecting the workers' interests in the United States.
Roles of HR Management, Unions, and Government interventions in enhancing workers' Safety and Rights.
A labor union is defined as a group of people who collectively organize themselves using their strength to voice their opinion in the workplace. The action of the labor union has assisted in influencing wages, benefits, hours, job training, health and…
Department of Labor (2015). Summary of the Major Laws of the Department of Labor. USA.
Walters, M. & Mishel, L. (2003). How unions help all workers. Economic Policy Institute.
Lapi-a, I. Maur-ne, G. & Stari-eca, O. (2013). Human Resource Management Models: Aspects of Knowledge Management and Corporate Social Responsibility. Procedia - Social and Behavioral Sciences.110 (24): 577-586.
Human esource Management in Heath Care
ole of HM in Health Care
Impact of Human esource Management in Health Care
HM and Strategic Plan of Organization
ole of HM in Health Care
The various types of staff I the clinical and non-clinical sections who are responsible for intervention in individual and public health is known as the human resources in health care system. The knowledge, skills and motivation of the employees and the staff of the health care system who deliver health services are responsible to a great extent for the performance and the benefits that people can derive from the health care system.
While the health care system is also dependent on various other forms of physical resources like medicines and machinery, there needs to be a balance between the physical and the human resources in the system. However, what is more important is the management of the human…
Elarabi, H., & Johari, F. (2014). THE IMPACT OF HUMAN RESOURCES Management ON HEALTHCARE QUALITY. ASIAN JOURNAL OF Management SCIENCES & EDUCATION, 3(1), 3-7. Retrieved from http://www.ajmse.leena-luna.co.jp/AJMSEPDFs/Vol.3(1)/AJMSE2014(3.1-02).pdf
Karstadt, L. (2012). Human resources for health care: a global issue?. British Journal Of Nursing, 21(19), 1178-1178. http://dx.doi.org/10.12968/bjon.2012.21.19.1178
Munda, S. (2015). Work-Family Supportive Strategy: A Perfect Remedy to Manage Human Resources in Indian Health Care Organizations. ANVESHAK-International Journal Of Management, 4(1), 11. http://dx.doi.org/10.15410/aijm/2015/v4i1/59872
Organizational Behavior -- Walmart
Organizational Behavior - Wal-Mart
Organizational behavior is critical components in a company in order help to determine the effectiveness and efficiency. When we look at organizational behavior, we are looking at how an individual acts or relates to each in a working environment. There are certain key components that as we look at this organization that we focus on, such as this organization's culture and their communication and their diversity. In addition, their efficiency or effectiveness or lack thereof is observed. The organizational structure and OB theories at Wal-Mart are shown as the key success factors influencing employee performance and commitment. Even with the frequent visits by the labor officials in relation to the way it treats employees has not watered down the company's efforts of remaining competitive in the industry. This study has offered some succinct measures that the company has implemented in terms of…
Adams, S. & Neumark, D. (2005). The effects of living wage laws: Evidence from failed and derailed living wage campaigns. IZA Discussion Paper No. 1566. Retrieved May 10, 2014 from http://www.econstor.eu/bitstream/10419/33390/1/485624508.pdf
Bianco, A. (2003). Is Wal-Mart too powerful? Business Week. Retrieved May 10, 2014 from http://pages.stern.nyu.edu/~jczepiel/B011101/walmart/Is%20Wal%20Mart%20too%20Powerful.pdf
Carrigan, M. (2010). Economic uncertainty and the role of organizational development. Journal of Business & Economics Research. Vol. 8 (4)
Cascio, W. (2006) Decency means more than "always low prices" A comparison of Costco to Sam's Club. Academy of Management Perspectives. 26-37.
H System Design
iordan Manufacturing: Determining the needs of the H system
iordan Manufacturing's success has been driven by the intelligence and resourcefulness of its employees. Constructing an effective H system to capitalize upon its human intelligence and resources is essential. iordan is a globally-based organization, which means that an integrated H system can be difficult to construct. Using IT to unify H best practices and philosophy can enable iordan to thrive and grow.
When determining the needs of the H system, the overall conception of how H is to relate to the rest of the organization must be considered. For example, one approach to fostering workplace commitment is a 'commitment-based' model which focuses on team-based activities. The stress in this model is upon "work design, rewards, and appraisal practices [that] signal the importance of shared/team activities" and using the H system "to share knowledge and distribute information" (Human…
Human resource systems and helping in organizations: A relational perspective. (2013). AOM.
Simple steps to selecting HR software. (2013). KPA. Retrieved:
MY Organization (AAB BANK PLC ) a H Director. They requested review organization's approach collecting, storing H data produce a summary position statement
Collection and storage of H data
easons why an organization needs to collect H data
H data is collected for strategy purposes. The organization's management needs to know the qualifications of its current workforce to enable them make better strategies, and if need be they hire qualified employees who can deliver on the organizations goals and plans. This data will also ensure that the organization has the right people to handle the jobs assigned. The H department will need to capture this data as a requirement from the Government. In particular large companies are required to collect and store employee information that should be provided upon request by law. In case of liabilities, the data collected can be used in defense of the company against…
Agmon, N., & Ahituv, N. (1987). Assessing Data Reliability in an Information System. Journal of Management Information Systems, 4(2), 34-44.
Hochachka, W.M., Caruana, R., Fink, D., Munson, A., Riedewald, M., Sorokina, D., & Kelling, S. (2007). Data-Mining Discovery of Pattern and Process in Ecological Systems. The Journal of Wildlife Management, 71(7), 2427-2437.
In case this is not accomplished, once the crisis has passed, the employees will lash out, just like the Indian ones are doing now.
Quote #8: Amy Carr, ed Door Interactive co-founder: "ecruiting, in particular is a pure form of marketing. You're selling the company, qualifying people, and developing relationships." This statement was issued by Amy Car, a former marketing specialist who notes the interrelatedness between the two seemingly different business functions.
Quote #9: Michelle Conlin, Business Week editor: "That's why the next front in the Wellness Wars is not about you. It's about your husband, your wife, and your kids." In a world in which the sedentary life style and the fast food alimentation are making more and more victims, employers strive to motivate the employees to get in better shape and improve their life conditions. As these endeavors have mostly failed, employers now target the family members of…
Adams, S., 2010, Expert tips for using LinkedIn, Forbes, http://www.forbes.com/2010/07/07/linkedin-advanced-tips-jobs-hiring-leadership-careers-networking.html last accessed on July 19, 2010
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Chandra, M., India Career Journal: angry employees lash back, The Wall Street Journal, http://blogs.wsj.com/indiarealtime/2010/07/08/india-career-journal-angry-employees-lash-back/?KEYWORDS=human+resources last accessed on July 20, 2010
Conlin, M., 2010, Health care: human resources targets your family, Business Week, http://www.businessweek.com/magazine/content/10_05/b4165067423261.htm last accessed on July 19, 2010
H planning: defining the organization's strategic plan, conducting an external scan of the environment; conducting an internal assessment of the organization's labor resources; forecasting future workforce demand, forecasting workforce supply, and then developing "programs, policies and practices to align workforce supply and demand" to achieve company objectives (Carroll 2009). Objectives must be realistic in nature, and reflect the most likely future employment scenario. In some instances, several different possible future scenarios may be forecasted, and contingency planning is wise for a variety of potential situations. Potential labor shortages and surpluses must be determined, and then a staffing plan can be developed, creating the optimal balance between core, permanent staff and flexible staff (temporary employees and independent contractors) (Heneman & Judd 2023).
Q3. Employee turnover in the service and hospitality industry is notoriously high, given that many workers simply take wait staff positions between acting jobs or to pay for their…
Brookin, Miranda. (n.d.) Ways to prevent employee turnover in fast food restaurants.
Small Business. Retrieved:
Carroll, Stacey. (2009). Strategic HR planning. Compensation Today. Retrieved:
Once the plan has been created, you must begin training / development as soon as possible. This means, that HR personnel must begin to training the staff on the new policies and procedures that will be implemented. Under ideal circumstances, the HR department would want to begin training as soon as possible. This is because there will be a window, between the time frame that the merger is announced and when the actual deal occurs. The reason why is, various regulators as well as the shareholders will need time to: examine the merger, debate about it and vote on it. In most cases, these kinds of mergers can usually take a few months to occur. Given the circumstances surrounding the merger, what more than likely happen is this time table will be increased. This because the regulators will want We Will Hang Onto it Savings, to close the…
What is a Compensation Package. (2010). Retrieved June 10, 2010 from Wise Geek website: http://www.wisegeek.com/what-is-a-compensation-package.htm
Jackson, S. (2009). Managing Human Resources. Mason, OH: Cengage Learning.
Kroon, J. (1995). General Management. Pretoria: Kagiso Tertiary.
Mathis, R. (2008). Human Resource Management. Mason, OH: Thomas Southwestern.
Human Resources Change Management Plan
Four Tasks of Government
Plan and Timetable
HR Policies and Practices
Human Resources Change Management Plan
The purpose of this work is to write an executive memo summarizing the findings and recommendations for change management in government organizations that are customer-centric or "centered on the customer." The processes involved in change management will be reviewed and discussed as well as the challenges, barriers, as well as rewards inclusive in the change management process from that of an industrial-based to a knowledge-based workforce structured organization.
The Department of Veterans Affairs has laid out a strategic plan stating that they will "strive to meet the needs of the Nation's Veterans and their families today and tomorrow by: ecoming an even more Veteran-focused service to the men and women who have served our Nation; and Cultivating a dedicated…
Gresham, M. Ph.D et al. ( 2002) Creating value in government Through Human Capital Management -- Integrating workforce-planning approaches. IBM Institute for Business Valuehttp://www.bettermanage ment.com/Li brary/Library.aspx? LibraryID=9527
Harrigan, Georgia et al. (2004) Managing Change Through an Aligned and Cascading Balanced Scorecard: A Case Study Naval Undersea Warfare Center Division
http://www.bettermanagement.com/library/library.aspx?libraryid=9446& ; pagenumber=1
Leslie, Keith & Tilley, Katherine (2005) Organizing for effectiveness in the public sector 15 Jan 2005 Mckinsey Quarterly Online at: http://www.mckinseyquarterly.com/article_abstract.aspx?ar=1509& ; L2=18
H and Corporate Strategy
The work entitled "Overcoming the Barriers to Strategic H Management: Old Issues. New Solutions" states that strategic H "is characterized by being forward-thinking, proactive and, most of all, creative...Strategic H is also about thinking about possibilities and connecting those possibilities in concrete ways to the business that you support." (ADP, 2007) This work intends to address organizational strategic H management as it relates to the: (1) sales; (2) marketing; (3) operations; and (4) finance departments of the organization.
The objectives stated by the VP of sales are the following: (1) Increase the number of field sales representatives (FS) from 20 to 30; (2) Increase gross sales by 8%; and (3) Create positions for four regional sales managers so that FSs do not report directly to the VP of sales.
The objectives stated by the VP of marketing are those as follows: (1) Develop marketing…
A Guide to Strategic Human Resource Planning (2010) Work Info. Retrieved from: http://www.workinfo.com/free/downloads/176.htm
Bobinski, Dan (2004) The Role of HR in Strategic Planning. Management Issues. 26 Feb 2004. Retrieved from: http://www.management-issues.com/display_page.asp?section=opinion&id=1137Successful
Jackson, Susan E. And Schuler, Randall S. (2005) Managing Human Resources. Chapter 6. Recruiting and Retaining Qualified Employees. Thomson business & Professional Publishing.
Jackson, Susan E. And Schuler, Randall S. (2005) Managing Human Resources. Chapter 5 / Using Job Analysis and Competency Modeling. Thomson business & Professional Publishing.
There is also the danger of discrimination against a potential employee via uncovering a criminal history, a poor driving record, or other information which reveals an applicant's race, religious beliefs and marital status, all of which could led to a civil lawsuit against the employer by the employee. Zeidner also warns that online databases accessed by untrained employer screeners could result in locating out-of-date and incomplete data on a potential employee.
Overall, Zeidner advises all employers and screeners who utilize the Internet to search an applicant's background must be very wary and try to stick to well-known and trustworthy sites like the Social Security Administration and even the Department of Homeland Security. For the potential employee, Zeidner warns them to be careful about what they post on the Internet, for it may result in not obtaining a much-needed and high-paying job.
De Palma, Paul. (2009). Annual Editions: Computers…
De Palma, Paul. (2009). Annual Editions: Computers in Society. 15th ed. New York:
McGraw-Hill Publishers, pps. 50-52.
Human Resources and Human Resource Development -- a Reflective Analysis
The introduction to human resources development (HRD) and learning significantly expanded my understanding of the role of HR in creating a competitive advantage in a company. Honestly, my view of HR was that this was the department that was responsible for hiring and screening complaints from employees as well as other random tasks. However, learning about the role of HRD and how the HR staff can really help to set the culture and capabilities of the organization. My view of HR has transformed from some department that is necessary, but kind of acts on the sidelines of operations; to one that plays an integral role in the organization. In modern organizations that operate primarily in the realm of knowledge management to differentiate them in the marketplace, HR and HRD can either make or break an organization. Basically, in…
Human resource professionals are often responsible for creating attractive benefits packages for workers, which requires that HR professionals know about general and industry-industry specific trends and occupational laws in allocating benefits, stock options, pensions, and personal amenities to workers, and also protecting for workers safety on the job. Finally, human resource workers are often assigned to the role of mediators between conflicting employees, which requires workers to remain abreast of laws regarding harassment and discrimination. In creating a diverse workforce, human resource professionals must finally be knowledgeable anti-discrimination legislation and allowable affirmative action practices.
One increasingly yet often ignored component of HR knowledge is that of technical knowledge. More and more companies when reorganizing HR to meet the growing company's needs, use technology to deliver better information more quickly to a global workforce such as employee-accessible web pages for "benefits, staffing, vacation and other policies" (Roberts 2002:1-2).
hat transferable skills…
Esdaille, Milca. (Jun 2004). "HR growth: what you need to know about the changes in HR?" Black Enterprise. Retrieved 16 Apr 2007. http://www.findarticles.com/p/articles/mi_m1365/is_11_34/ai_n6152963/pg_1
Human Resources, Training, and Labor Relations Managers and Specialists." (2007).
Occupational Outlook Handbook. U.S. Department of Labor Bureau of Labor Statistics. Retrieved 16 Apr 2007. http://www.bls.gov/oco/ocos021.htm#nature
Robinson, Karyn-Siobhan. (May 2004) "Job market to test employee loyalty." HR
National Football League (NFL) is a powerful organization that has become embedded in American culture. The 2013 Super Bowl, the culminating event for the 2012-2013 season, captured more television viewers than any other televised event ever. Professional football is big business that brings billions of dollars in revenues to many different businesses worldwide. The NFL is primarily an entertainment outlet that relies on public opinion and massive sponsorship to maintain its powerful status within the business world.
There are many reasons therefore that the NFL stays conscious of public opinion as the fickle tastes of its consumers may drift if certain expectations are not met. In 2003 the NFL, facing the threat of many potential lawsuits, enacted what has become known as the Rooney Rule. This rule, named after the owner of the Pittsburgh Steelers Dan Rooney, mandated that for all coaching and general managing job openings a minority candidate…
The disadvantages of external recruiting include the continual need for screening and accuracy in defining recruitment requirements and the challenges of keeping an organization focused on what are often challenging objectives in a technology-based business when recruiting from the outside (Vokey, 2008). The value of social media in creating and sustaining authenticity, transparency and trust throughout the recruitment and retention process with external candidates and externally-recruited employees is more critical over time as it ensures they stay connected with the company's unique culture and values (Henderson, Bowley, 2010).
Auger, P., Devinney, T.M., Dowling, G.., Eckert, C. & Lin, N. 2013, "How Much Does A Company's eputation Matter in ecruiting?," MIT Sloan Management eview, vol. 54, no. 3, pp. 23-28.
Ferris, G.., Berkson, H.M. & Harris, M.M. 2002, "The recruitment interview process: Persuasion and organization reputation promotion in competitive labor markets," Human esource Management eview, vol. 12, no. 3, pp.…
Auger, P., Devinney, T.M., Dowling, G.R., Eckert, C. & Lin, N. 2013, "How Much Does A Company's Reputation Matter in Recruiting?," MIT Sloan Management Review, vol. 54, no. 3, pp. 23-28.
Ferris, G.R., Berkson, H.M. & Harris, M.M. 2002, "The recruitment interview process: Persuasion and organization reputation promotion in competitive labor markets," Human Resource Management Review, vol. 12, no. 3, pp. 359.
Henderson, A. & Bowley, R. 2010, "Authentic dialogue? The role of "friendship" in a social media recruitment campaign," Journal of Communication Management, vol. 14, no. 3, pp. 237-257.
Luszcz, M.A. & Kleiner, B.H. 2000, "How to hire employees effectively," Management Research News, vol. 23, no. 1, pp. 19-26.
At the primary level of active listening are administrative personnel, especially at hospitals, who need to direct patients to the correct physicians for their ailments. Administrative personnel at doctors' offices are also important, as these personnel are often engaged in decision-making processes regarding the length of appointments and the care that is needed.
6. oles, responsibilities and relationships of project team members
The team leader will administer the responsibilities of each team member, as well as collocating the data gathered during interviews. The team leader will also determine the final format and content of the report.
Several roles will cover the various interviews to be conducted. Physicians, nurses, administrators, and patients will be interviewed. Within these groups, the type of illness and cultural context should also be investigated. Where doctors operate in a multi-cultural context, the potential exists to investigate the effectiveness of active listening, or its absence, can be…
Butow, P., Cockburn, J., Girgis, A., Bowman, D., Schofield, P., D'Este, C., Stojanovski, E. And Tattersall, M.H.N. (2007). Increasing oncologists' skills in eliciting and responding to emotional cues: evaluation of a communication skills training program. Psycho_Oncology. Retrieved from: http://www.newcastle.edu.au/Resources/Research%20Centres/CHERP/publications/Previous%20pdf%20papers/PsychOncCUES%20paper.pdf
Fassaert, T., Van Dulmen, S., Shcellevis, F., Van der Jagt, L. And Bensing, J. (2008). Raising positive expectations helps patients with minor ailments: A cross-sectional study. BMC Family Practice, Iss. 9. Retrieved from: http://www.biomedcentral.com/1471-2296/9/38/
Fassaert, T., Van Dulmen, S., Schellevis, F. And Bensing, J. (2007, June). Active listening in medical consultations: Development of the Active Listening Observation Scale (ALOS-global). Patient Education and Counseling Vol 68. Retrieved from: http://igitur-archive.library.uu.nl/fss/2008-0714-200810/bensing_2007_active.pdf
Ferguson, W.J. And Candib, L.M. (2002). Culture, language, and the doctor-patient relationship. University of Massachusetts Medical School. Retrieved from: http://escholarship.umassmed.edu/cgi/viewcontent.cgi?article=1060&context=fmch_articles&sei-redir=1#search=%22active%20listening%20doctor%20patient%20relationship%22
Human Services Evaluation
Human Services are essential for any organization to deal with critical challenges and evolve with the unique issues they are facing. Those organizations which have effective policies and procedures to deal with employee issues will be able to attract and retain the best talent. Human Services plays a critical part in understand what is happening and addressing these disparities. To fully understand how these challenges are dealt with requires focusing on: the practice setting, the main objectives of the program, selecting a research design, studying the sample, ethical considerations, how it will be measured, the validity of the threat, the use of the data from the evaluation and what was learned. Together, these different elements will illustrate the best way to design a program that responsive to the needs of stakeholders in the longer term.
Describe the practice setting where the proposed evaluation will take place. Include…
Measurement Scales. (2013). Meths and Stats. Retrieved from:
Drapeau, M. (2002). Subjectivity in Research. The Qualitative Report, 7 (3), 34 -- 51.
Nagy, S. (2010). Mixed Method Research. New York, NY: Guilford Press.
H may also administer background checks, drug tests and oversee legal aspects of the hiring process, to ensure that these screening techniques are compliant with current employment law.
etraining employees to upgrade their skills or to prepare workers for sweeping organizational changes (like the introduction of a new computer system) may also fall under H's outreach. For managerial positions, performance appraisals are a routine part of organizational evaluations, and H departments determine how these reviews will take place and the weight they will be given in promotions. H may also determine the extent to which employees can interact with their reviewers and the forms used for reviewing (Pierce College, 2010, p.1920). Performance reviews are an important aspect of nurturing and promoting top talent at the company, and the method of review must match the needs and overall philosophy of the organization.
Employee counseling is often a component of many H…
Chapter 19: Human resource management. (2010). Pierce College. Retrieved January 10, 2011 at http://faculty.piercecollege.edu/rskidmore/Ghost/library/Chapters/CHPT19.pdf
McNamara, Carter. (2010). All about human resources and talent management. Management Help. Retrieved January 10, 2011 at http://managementhelp.org/hr_mgmnt/hr_mgmnt.htm
Overview. (2011). Equal Employment Opportunity Commission (EEOC).
Retrieved January 10, 2011 at http://www.eeoc.gov/eeoc/index.cfm
training purposes is a continuous process that entails gathering of information to ascertain the training needs so as to develop tailor-made training that can assist the firm to achieve its objectives. This kind of assessment is essential for any training program to be successful. Many firms usually develop and put into operation training programs without conducting any needs assessment. These firms often run the risk of doing too much or very little training or completely failing to achieve their objectives. There are several reasons why one should carry out a needs assessment prior to commencement of the employee service training program. Including:
To determine key issues that need to be addressed within the company
Both the executive and the Human esources must know what the issues are so as to develop a suitable training program that will be aimed at tackling those organizational issues. For instance, if member of the…
Chand, S. (n.d.). Training Methods: On Job Training and off the Job Training Methods. Retrieved May 9, 2015, from http://www.yourarticlelibrary.com/employees/training-methods-on-job-training-and-off-the-job-training-methods/5421/
Hudock, J. (2010, December 2). How to Get Employees Motivated About Training. Retrieved May 9, 2015, from http://www.ehow.com/how_7587777_employees-motivated-training.html
Brown, J. (2002). Training needs assessment: A must for developing an effective training program. Public Personnel Management, 31(4), 569-578.
Human esource within the Company
Human resources: Luke & Associates
Three of the most critical ways in which a human resource department can leverage a competitive advantage for an organization is through the processes of recruitment, retention, and continuing development of new employees. Particularly given the technical demands of Luke & Associates, it is critical that Luke uses innovative strategies to recruit top-flight employees. Successful IT companies such as Google have made recruitment a critical part of their business strategy. For example, "in order to find the right people for the company, Google typically gets candidates to go through four rounds of interviews…During one or more of the interviews, Google presents candidates with a problem and asks them to solve it" (Shead 2014). Google makes a considerable investment in finding the right employees because the cost of having a bad employee far outweighs the expense of finding a good…
Kessler, S. (2010). How to start a mentoring program. INC. Retrieved from:
Luke & Associates, Inc. (2015). Luke. Retrieved from:
Hiring Processes for Employment
One of the most critical determining factors of whether an employee will succeed in a position or not takes place before the employee even becomes part of the organization in the form of the hiring process. Employers may use a wide variety of potential methods to notify candidates about potential jobs. The most straightforward method is that of advertisements on websites, both general and trade-based.[footnoteRef:1] While this has the advantage of casting a wide net for potential applicants, it also is relatively diffuse and relatively random in terms of the candidates it solicits. Internal postings ensure that candidates have a good idea of the job and the company but this technique obviously limits the scope of the job search and can shut the organization off from developing potentially valuable new talent. Still, internally-based approaches are preferred by many organizations. "It makes sense: it takes a certain…
Carbonara, Peter. "Hire for attitude, train for skill." Fast Company. August 31, 1996.
http://www.fastcompany.com/26996/hire-attitude-train-skill [December 32, 2015]
Heathfield, Susan. "20 ways Zappos reinforces its company culture." About.com.
http://humanresources.about.com/od/organizationalculture/a/how-zappos-reinforces-its-company-culture.htm (December 31, 2015)
Managing Motivation in a Difficult Economy.
a) Which parts of the program appear to fit well with research evidence on goal setting?
"The H team came up with five options for the management system" (obbins & Judge, 2014, p. 624). This means there were five programs individual managers could choose out of the five. Program I was not a good fit when it comes to goal setting because it stuck to the old ways of the company. Meaning, it did not let employees participate nor receive information. When it comes to research on goal setting, employees well informed and active within their job feel more motivated to meet goals, especially when they set them or are part of the process of setting them. Essentially, Program IV, where managers communicate with employees only a weekly basis through "brainstorming sessions" not only allows employees to self-evaluate their own performance but…
Hetzner, S., Heid, H., & Gruber, H. (2015). Using workplace changes as learning opportunities: Using workplace changes as learning opportunities: Journal of Workplace Learning: Vol 27, No 1. Journal Of Workplace Learning, 27(1), 34. Retrieved from http://www.emeraldinsight.com/doi/abs/10.1108/JWL-12-2013-0108
Jain, A. (2015). Volunteerism and organisational culture: Volunteerism and organisational culture: Cross Cultural Management: An International Journal: Vol 22, No 1. Cross Cultural Management, 22(1), 116. Retrieved from http://www.emeraldinsight.com/doi/abs/10.1108/CCM-11-2013-0167
Newman, R. (2012). Goal Setting to Achieve Results. Leadership, 41(3), 12. Retrieved from http://eric.ed.gov/?id=EJ971332
Robbins, S., & Judge, T. (2014). Organizational behavior (16th ed.). Prentice Hall.
H in Strategic Management
It was after the Korean War that an entirely new breed of college educated managers appeared on the scene and exuded a greater sense of responsibility that translated into a wave of consciousness for social well-being and social upheaval that swarmed through the second half of the 20th century (Losey 1998). Their influence markedly changed the thought of the American employee. But another group in the 60s and the 70s heightened the established interest in laborers welfare and feelings to the point of affecting all facets of business, including the growth of market research, communications and public relations. This second wave shifted focus from scientific management to the employer-employee relationship. The new gear led to the development of programs that increased wages and fringed benefits and the eliciting of worker ideas and initiative in recognizing the link organizational philosophy or policy to greater productivity (Losey).…
1. Losey, Michael. (1998). HR Comes of Age -- History of Human Resource Management. HR Magazine. http://www.findarticles.com/p/articles/mi_m3495/is_n3_v43/ai_20514399
2. Oswald, Sharon, et al. (1991). Strategic Management of Human Relations: the American Steel and Wire Company -- Company Profile. Business Horizons. http://www.findarticles.com/p/articles/mi_m1038/is_n3/v34/ai_10817055
3. Siger, Marc. (2000). Strategic Human Relations Management Committee: Books Examine the Role of HR Professionals. HR Magazine: Society for Human Resource Management. http://www.findarticles.com/p/artices/mi_m3495/is_12_45/ai_68216379
4. Weatherly, Leslie. (2003). The Value of People. HR Magazine. http://www.findarticles.com/p/articles/mi_m3495/is_9_48/ai_108315188
H as a Strategic Partner
Over the years in a lot of organizations Human esources -H are considered as a source of competitive edge. An increasing appreciation of the fact that unique competencies are got by way of greatly developed employee skills, unique organizational cultures, management processes and systems. It has been more and more acknowledged that competitive edge can be got by way of high quality personnel that facilitate organizations to compete on the basis of market responsiveness, quality of service and product, differentiated products and technological innovation. Strategic H Management can be defined as "connecting H with the strategic targets and objectives so as to improve the performance of business and develop organizational culture which promote innovation and flexibility." (Strategic Human esource Management)
Strategic H indicates accepting the H function as a strategic partner in devising of the strategies of the companies as also in the execution of…
"A guide to strategic human resource planning" Retrieved from http://www.workinfo.com/free/Downloads/176.htm Accessed on 21 January 2005
Bates, Steve. "Role of HR Executive is Undergoing Big Changes" HR Magazine. Retrieved from http://www.careerjournal.com/hrcenter/shrm/features/20020801-shrm.html Accessed on 21 January 2005
"Business and supporting strategies" Retrieved from http://www.ogc.gov.uk/sdtoolkit/reference/deliverylifecycle/bus_support_strat.html#a51
Accessed on 21 January 2005
HR and Social Media
HR and the Use of Social Media
The technology we use everyday is developing rapidly. One of the greatest trends in technology today is the use of social media. Social media is prevalent in our daily lives and hundreds of thousands of users log on each day. Today, even businesses have begun to tap into the use of social media in regards to tailoring cost effect marketing campaigns to reach their consumer base. However, one area that has not seen a whole lot of research in how social media can be used is in Human Resources. HR is an important part of how businesses function, yet it has been slow to adopt social media as a cost effective way to achieve HR strategies. Thus, there are gaps in regards to how HR might be able to adopt social media practices as a way to improve hiring…