This should also be performed by the department managers and by shift supervisors. The company should also discuss with cashiers advancement opportunities. If they know that by doing their job well, by meeting the quality standards imposed by the company, by improving customer service, helping reduce theft, and maintain cleanliness at normal levels, they could be advanced to higher positions, they might find this stimulating and might improve their behavior. However, the company should also make it clear that behavior that does not sustain the requirements of StopNShopNow cannot be tolerated. The cashiers' situation is not the only area that must be improved. It seems that the motivational strategy within the entire company must be improved. A great way of motivating important employees that have potential is represented by investing in training programs. If the company sends some of its employees to such training programs, they would...

Therefore, such employees will be characterized by higher motivation in rewarding the company with their improved activity. This strategy is also intended to improve employee retention.
Another motivational aspect that the company should take into consideration is represented by allowing financial bonuses or commissions to employees that exceed their objectives. Although the company's resources are limited, this investment could determine improved reactions from its personnel. However, these incentives should be substantial, but more difficult to achieve. This would motivate employees to work better and harder in order to satisfy the company.

Reference list:

1. Douglas McGregor (2010). Accel Team. Retrieved February 26, 2011 from http://www.accel-team.com/human_relations/hrels_03_mcgregor.html.