UltiPro is an industry leader in HCM, delivering more out-of-the-box functionality than any other provider. UltiPro's continuous HR and talent management functionality includes recruitment, onboarding, payroll, worker and manager self-service, benefits administration, compensation management, performance management and reviews, succession management, talent retention tools, time and attendance, workforce scheduling, rich reporting and analytical decision-making tools, and more. UltiPro's Web portal can serve as a company's communications center and the fundamental gateway for business activities because it conveys functionality for everyone in the company, from HR and financial departments as well as executives, staff managers, and individual staff. With the UltiPro portal, HR/payroll staff, managers, and administrators can complete daily worker administration tasks, administer benefits, manage staff, and access reporting in real-time, all from one central location. Managers and executives can access frequently requested reports and analyze workforce statistics and trends on-demand. Employees can access pay and benefits information, get questions answered, and complete routine updates instantly. Plus, the UltiPro portal joins the entire workforce, keeping everyone in the company connected to the business proposals, and reduces operating expenses by getting rid of the need to print and distribute paper communications, handbooks, forms, and paychecks. The UltiPro portal also offers features to easily extend the portal into other areas of the company, making it truly the central core for all business activities.

Ultimate's UltiPro resolution is available through the SaaS model with a per employee, per month subscription. With UltiPro delivered through SaaS, organizations get the best of both in-house and outsourced HR and payroll advantages, including absolute access to critical worker data, a Web portal for managers and employees, business intelligence tools for administrative decision-making, and all-inclusive HR, payroll,...

Ultimate provides all the hardware and solution software, houses UltiPro at a first-rate data center, and performs all upgrades and maintenance for the HCM solution.
Ultimate's focus on excellence for the last 21 years has earned them a solid customer service reputation. In fact, Ultimate is a recognized support leader for many reasons, including:

Long-Tenured HCM Experts with an average 12 years of experience in UltiPro and HCM, Ultimate's support team recognizes the exclusive issues and challenges facing today's HR and payroll professionals. In addition to wide-ranging industry and solution expertise, each support representative is encouraged to become a Certified Payroll Professional (CPP).

Team of Account Representatives -- in order to maximize support levels and responsiveness, each customer is assigned a team of account representatives, with each member focused on their specific area of expertise. An appointed named service representative acts as the first point of contact for all of a company's HR and payroll inquiries.

Recognized and Accredited Support Standards -- every year since 1998, Ultimate's Customer Support Center has received the prestigious Service Capability & Performance (SCP) certification for meeting rigorous standards of high-quality customer support and representing best practices in the industry.

Based upon all of the prestigious awards and recognition that Ultimate has received it is fair to say that Ultimate is a very successful company. This can also be seen in the prestigious clients that the company has. If a company is good at what they do and has exemplary customer service they have a good shot at being very profitable in the end and this appears to be exactly what Ultimate Software has done.