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Exel Logistics along with Deutsche Post DHL, and third party supply chain, continues to "provide excellent services through their supply chain management solutions in Americans, and around the world. With over 300,000 employees in 220 countries, customer service fulfillment is their number one priority" (Exel, 2011). As the economy continues to shift up and down, the management team of Exel has to make sure that each department is focusing on delivering customer satisfaction, that may include "international express, overland transport, and air freight" (Exel, 2011).
Since information technology (IT) continues to change and is the number one source of most companies, the Exel organization should incorporate a needs assessment which involves "the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training, if any are necessary into their organization" (Noe, el.tl.2009) Pg.11. Para.1 For example, the use of computers when implementing new and updated software, were sometimes employees lack performance when using.
Since deliveries are the major point of this company, training is definitely an essential tool for this company to stay successful. There are several training methods that can be used in this organization; one being the classroom instruction, and computer-based training, all of which may include an instructor teaching to a group. For example, management, supervisors, and line-staff could participate in the training. Another method of training would be computer-based training, where there is hands-on. "Exel is home to the best minds in the logistics management business. They keep projects on track, and foster a culture of continuous improvement. The result: the constant pursuit of greater efficiencies, exceptional service, and new ideas" (Exel, 2011), keep this company as the number one leader in logistic services.
Reference
Exel Logistics, (2011) About Exel, retrieved on January 29, 2011 from http://www.exel.com/exel/exel_about_exel.jsp
Noe-Hollenbeck-Gerhart-Wright, (2007): Fundamentals of Human Resource
Management, 2nd Edition
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