Verified Document

De' Andra Lyn Matthews Mr. Term Paper

Related Topics:

In one reported incident, a Papa John's would-be customer was left on hold for over two hours, then had the call disconnected by an improperly trained employee (ICQ, 2005). Pizza Hut also has a better track record with handling complaints. Several chat room members reported incidents of disappointing service at Pizza Hut. However, when complaints were taken up there was sufficient incentive to continue using that company, such as providing the customer with a discount on the next order, or a completely free meal (ICQ, 2005). Papa John's was reported by several pizza-eaters as making excuses as to why the problem was not the fault of the company, rather than extending an apologetic offer (ICQ, 2005).

Another area in which Pizza Hut excels, while Papa John's disappoints customers,...

One of the reasons why pizza is so popular in America is because it can be delivered right to your home, office, or party. When there is no time to cook or shop, it can be the perfect answer for a satisfying quick meal. Because of this, delivery service is a major point on which any pizzeria can be evaluated. Pizza Hut is somewhat famous for their speedy pizza delivery service (Pizza Hut, 2005).
During the 1980s, many pizza delivery places had guarantees that their pizza would arrive within a certain amount of time or it would be free. Although repeated car crashes caused by speeding delivery boys forced many companies to give up their promotion, Pizza Hut remains dedicated to this aspect of the Pizza business. Although they provide no guarantee to do so, no member

Sources used in this document:
Pizza Hut also has a better track record with handling complaints. Several chat room members reported incidents of disappointing service at Pizza Hut. However, when complaints were taken up there was sufficient incentive to continue using that company, such as providing the customer with a discount on the next order, or a completely free meal (ICQ, 2005). Papa John's was reported by several pizza-eaters as making excuses as to why the problem was not the fault of the company, rather than extending an apologetic offer (ICQ, 2005).

Another area in which Pizza Hut excels, while Papa John's disappoints customers, is delivery time. One of the reasons why pizza is so popular in America is because it can be delivered right to your home, office, or party. When there is no time to cook or shop, it can be the perfect answer for a satisfying quick meal. Because of this, delivery service is a major point on which any pizzeria can be evaluated. Pizza Hut is somewhat famous for their speedy pizza delivery service (Pizza Hut, 2005).

During the 1980s, many pizza delivery places had guarantees that their pizza would arrive within a certain amount of time or it would be free. Although repeated car crashes caused by speeding delivery boys forced many companies to give up their promotion, Pizza Hut remains dedicated to this aspect of the Pizza business. Although they provide no guarantee to do so, no member
Cite this Document:
Copy Bibliography Citation

Related Documents

Domino's Pizza and Papa John's
Words: 3676 Length: 11 Document Type: Term Paper

(Horovitz) This is important, because it shows how the strategy that made the company successful in the past; would help contribute to the various issues that they were wrestling with. At which point, it would begin to have an impact upon how they were viewed by customers. When you put these different elements together, this shows how Domino's was facing severe challenges from rising costs and declining sales. This is

Domino's Pizza
Words: 1611 Length: 4 Document Type: Business Plan

Business Plan Domino's Pizza, Inc. Domino's Pizza Management and Human Resources Organization structure. Domino's Pizza, Inc. was founded in 1960 and incorporated as Domino's Pizza, Inc. In 1965 in Ann Arbor, Michigan. Domino's Pizza, Inc. issued an IPO in 2004 (Yahoo Finance, 2011); several international franchises (e.g., India, Australia) followed suit. The publicly owned company has ten principle subsidiaries (Pederson & Cengage, 2004). Domino's sells pizza and related food items through company-owned and

Domino's Pizza UK Domino's Pizza UK Domino's
Words: 1878 Length: 4 Document Type: Essay

DOMINO'S PIZZA UK Domino's Pizza UK Domino's Pizza Domino's pizza PESTLE analysis This section focuses on the UK's political, economic, social, technological, legal, and environmental factors influencing the operations of Domino's pizza. Political Multinational firms in the fast food industry must adhere to particular political requirements like regulations of national minimum wages, which affect their costs. Quality and hygiene regulations vary between countries and influence the quality of items offered by companies such as Domino's pizza

Managing Crisis on Social Media
Words: 989 Length: 2 Document Type: Essay

Domino's Pizza Crisis And The Response With the growth of the social media, many organizations have found themselves on the receiving end from careless social media users and even some accurate documentation of faults within the organization have as well found way into the social media world. Domino's Pizza was a victim of brand attack in April 2009 when two employees of one of their North Carolina stores made a video

Marketing Concept and Market Segmentation
Words: 4924 Length: 18 Document Type: Term Paper

Pizza Hut, Domino's most dominant global competitor, was clearly way behind all three national pizza chains in 2005, with a very weak innovation story on new products to sell, and more re-shuffling of menu items with aggressive pricing and programs to bring in the lucrative in-store buyer. The net result from this lack of innovation was Pizza Hut losing significant market share. it's expected that Pizza Hut will be more

Healthcare Shifts
Words: 2202 Length: 7 Document Type: Case Study

Papa John's is a pizza chain that is focused on delivering quality and offering customers with a better experience. At the heart of their strategy, is to use those ingredients that will have the greatest impact on creating value and enhancing the services they are providing. This helped the company to grow from a single location into one the largest restaurants in the world. However, like all successful organizations, there

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now