Employee Development and Retention Training, Term Paper

Excerpt from Term Paper :



Another example of a company thinking in advance of a possible skills gap is Southwest Airlines. This offers internships to elected students who are provided on-the-job training. Thus, if the company finds itself at a loss in terms of skills, it can anytime resort to the fresh new trainees (http://www.southwest.com/careers/interns/intern.html).

5. Employee Relations Program

An employee relation program should be made up of several major components like: rules that must be obeyed at the workplace (no smoking, attention paid to vocabulary, no discrimination), recognition (e.g. Southwest Airlines designates an employee as Star of the Month for best luggage handling or for the lowest number of complaints (http://www.southwest.com/careers/stars/stars.html),the procedure for solving potential conflicts, an assistance program providing advice on both professional and personal matters, work-life balance (implying holidays, maternity and paternity leaves), a participative management style which makes each employee feel he/she is part of a team (http://www.cipd.co.uk/subjects/wrkgtime/wrktmewrklfbal/worklifeba.htm?IsSrchRes=1).

In order to evaluate the effectiveness of the components above, the company should conduct surveys based on the balanced scorecard method in which every component is listed and assessed by employees in terms of importance and level reached within the organization.

Bibliography

L'Allier J.J., Fuhs, C. (2002). Training your teams in downsized environments. On the Internet at http://clomedia.com/content/templates/clo_article.asp?articleid=13&zoneid=67.Retrieved June 26, 2007.

Thomas R.J., Cheese P., Benton J.M (2003). Human Capital Development. On the Internet at: www.accenture.com/Global/Research_and_Insights/Institute_For_High_Performance_Business/By_Publication_Type/Research_Notes/HumanCapitalDevelopment.htm. RetrievedJune 26.

Wright, P.M., Snell, S.A. (2005). Partner or guardian? HR's challenge in balancing value and values. On the Internet at http://72.14.205.104/search?q=cache:IS7j_sEtuNcJ:www.shrm.org/hrresources/articles/hrmj/partnerorguardian.pdf+Human+Resource+Challenges+low+cost+airlines+Delta&hl=ro&ct=clnk&cd=1&gl=ro.Retrieved June 26, 2007.

Career development eManual (2007). On the Internet at: www.cdm.uwaterloo.ca/step1.asp.Retrieved June 26.

Career Development (2003). On the Internet at http://asc.army.mil/docs/pubs/cm/career_plan.pdf.Retrieved June 26, 2007.

Employee turnover and retention (2006). On the Internet at http://www.cipd.co.uk/subjects/hrpract/turnover/empturnretent.htm?IsSrchRes=1 Retrieved June 26, 2007.

IATA courses (2007). On the Internet at http://www.iata.org/training/courses/.Retrieved June 26, 2007.

Information on low-cost carriers (2007). On the Internet at http://encyclopedia.thefreedictionary.com/low-cost+carrier.Retrieved June 26, 2007.

Information on the Mesa Pilot Development Program (2005). On the Internet at http://www.flightcareers.com/.Retrieved June 26, 2007.

Internships at Southwest Airlines (2007). On the Internet at http://www.southwest.com/careers/interns/intern.html. Retrieved June 26, 2007.

Stars of the Month at Southwest Airlines (2007). On the Internet at http://www.southwest.com/careers/stars/stars.html. Retrieved June 26, 2007.

Work-life balance (2007). On the Internet at http://www.cipd.co.uk/subjects/wrkgtime/wrktmewrklfbal/worklifeba.htm?IsSrchRes=1.Retrieved June 26, 2007.

Sources Used in Document:

Bibliography

L'Allier J.J., Fuhs, C. (2002). Training your teams in downsized environments. On the Internet at http://clomedia.com/content/templates/clo_article.asp?articleid=13&zoneid=67.Retrieved June 26, 2007.

Thomas R.J., Cheese P., Benton J.M (2003). Human Capital Development. On the Internet at: www.accenture.com/Global/Research_and_Insights/Institute_For_High_Performance_Business/By_Publication_Type/Research_Notes/HumanCapitalDevelopment.htm. RetrievedJune 26.

Wright, P.M., Snell, S.A. (2005). Partner or guardian? HR's challenge in balancing value and values. On the Internet at http://72.14.205.104/search?q=cache:IS7j_sEtuNcJ:www.shrm.org/hrresources/articles/hrmj/partnerorguardian.pdf+Human+Resource+Challenges+low+cost+airlines+Delta&hl=ro&ct=clnk&cd=1&gl=ro.Retrieved June 26, 2007.

Career development eManual (2007). On the Internet at: www.cdm.uwaterloo.ca/step1.asp.Retrieved June 26.

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