Social Networking
Interpretation, Discussion and Implications of Findings
Enterprise 2.0 innovations should be seen as an interim technology, and it is reasonable to suggest that the next generation of post-mobile technologies will revolutionize communications even further. There is a clear, linear progression in communication technology, and eventually Enterprise 2.0 technologies will become obsolete as well. Given the current pace of innovation in computing, a reasonable timeframe for this evolution is within the next 5-10 years.
Until then, Enterprise 2.0 technologies will continue their own evolution, and will continue to contribute to helping businesses communicate with internal and external customers in new ways.
Discussion
The interviews with industry experts highlight the current state of Enterprise 2.0. There is a continuum of maturity that exist on three distinct levels: unified communication, enterprise content management, and social network & community (Philip 2010). A fully mature Enterprise 2.0 model is one that includes unified communications, live collaboration, rating and folksonomy, forum, blog/microblog, podcasting and video sharing, as well as project-centric collaboration and wiki. Kuettner (2013, p.334) notes that "it is still very difficult to quantify actual benefits," highlighting the lack of a direct link between Enterprise...
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