Lean Management [Lean] Applying the principles of lean to your home life, use the A3 tool to "improve" some area of your home (e.g., kitchen, refrigerator, closets, cupboards, garage, etc.). If you only have smaller projects, you may have to do two events). You can use the A3 template in the Final Exam module.

A) Before you begin the work, note:

• The goals and objectives of the event

• The process or approach you will use (which may include a plan and step-by-step process; be sure to cite your source), and • Identification of the '7 Wastes' the project will address.

B) In addition to the space on the A3, you are encouraged to provide some before and after images/video to support the current and end-state conditions.

Cleaning up the garage

Reason for Choosing Issue

Garage is a mess

Garage is not fully organized

Current Conditions

- Everything is in boxes or on shelves but the items are not efficiently placed

- Related and like items are not put together

Problem Statement

- The garage is not organized as efficiently and as neatly as it can be. This leads to it taking more time to find an item and other wasted time and resources in general.

Goal/Target Condition

- A garage that is neatly kept and one where it is clear where everything is. The overall layout of the shelves and the items on the same should make more sense.

5 Why's

- Efficiency

- Cleanliness

- Order

- Appearance/aesthetics

- Like items together

Countermeasure Options

Store items the proper way the first time

Store new items right away rather than allowing disarray to return

Evaluation of Options

Shelving units

Labels

Bins

Depending on what items need to be stored and in what way, there may be the need for new bins of certain sizes, labels, etc. As far as space, the proper organizizing of the space should lead to less space used overall but additional shelving and bigger bins can maximize what can be stored or what is stored.
D) What goals were achieved? What other benefits did you realize after the event that you didn't consider before you started? How much time and money did you spend?

The garage is now organized, clean and efficient. An unforeseen benefit was an advanced amount of confidence in the arrangement of the garage and new ideas for what else can be done to maximize and improve the space.

E) After the project and reflection, how would you alter your approach if you were to use these tools/process again? In other words, what lessons did you learn about executing the change that you could apply in the future?

I learned that space, time and money can be wasted by a garage (or anything else like it) where space is not used to a maximized and properly efficient extreme.

2. [Services] In the article by Frei ("Four Things Service Companies Must Get Right," Harvard Business Review, 2008), she presents the four elements of her service model.

A) Identify and visit any service organization you wish (since she uses Starbucks in the article, please do not use them for this question). Using Frei's model, briefly discuss how that organization has structured their service business…