Improve Your Shopping Experience Here

¶ … improve your shopping experience here at Mosaic. Your input helps change the future of your shopping experience!

By answering this survey, you are eligible to win a $100 Mosaic gift card!

Let's begin:

What it the primary reason for your visit today? (Please check all that apply)

____ Regular shopping trip (weekly, etc.) to purchase usually purchased items.

____ Quick trip to purchase immediately-needed item (diapers, paper towels, etc.)?

____ to purchase a new item/try something new

____ to relax and unwind

____ to get a special bargain or advertised discount

____ No particular reason/spontaneous stop

Overall, how would you rate your shopping experience at Mosaic today on a scale of 1-5, where "1" means "excellent/better than expected" and "5" means "poor/worse than expected"?

3. How would you rate the ?friendliness of the Mosaic employees on a scale of 1-5, where "1" means "very friendly" and "5" means "not friendly at all"?

4. How would you rate the helpfulness and knowledge of the Mosaic employees on a scale of 1-5, where "1" means "very helpful and knowledgeable" and "5" means "not at all helpful or knowledgeable"?

5. How would you rate the overall layout of the Mosaic store on a scale of 1-5, where "!" means "the layout makes it easy to shop" and "5" means "the layout makes it difficult to shop"?

6. How would you rate the ease of finding items you need on a scale of 1-5, where "!" means "it is very easy to find what I need" and "5" means "it is very difficult to find what I need"?

7. How would you rate the availability of sale items/items you needed being in stock on a scale of 1-5, where "!" means "there were plenty of the item(s) I needed in stock" and "5" means "the item(s) I needed was/were not available"?

8. How would you rate the overall cleanliness of the store on a scale of 1-5, where "!" means "very clean and tidy" and "5" means "not at all clean or tidy"?

9. How likely are you to return to Mosaic in the future on a scale of 1-5, where "!" means "very likely to return in the future" and "5" means "not at all likely to return in the future"?

10. How likely are you to recommend Mosaic to a family member, friend or colleague on a scale of 1-5, where "!" means "very likely to recommend Mosaic" and "5" means "not at all likely to return to Mosaic"?

Finally, the following questions will help us better understand the results of our survey. Please note that any information you provide will be held strictly confidential:

1. What is your gender?

____ Male

____ Female

2. What is your age?

____ 18-29