Jack Manages A Call Center Term Paper

Thus, the organization can set certain financial benchmarks that it desires the director to meet, and encourage the individual to meet such benchmarks. Variable pay is a possibly powerful incentive system for a potentially disinterested individual, who might be content to be a figurehead. However, the leader of a nonprofit organization presumably is motivated by something more than pure financial gain. Nonprofits traditionally cannot pay the largest salaries in the executive salary marketplace, certainly not as large as the salaries of the major for-profit corporate organization. Leaders are drawn to these not-for-profit entities for a chance to give back to the world, to fight for a cause they believe in, and to gain exposure, good publicity, and media recognition. Thus making financial compensation the main motivator for success seems counterproductive. If the individual in question was solely motivated by financial gain, he or she would have looked elsewhere for a position. Giving the new director some additional leeway in terms of cultivating pet projects, or added opportunities for media exposure might be a better way to encourage the new director to feel a strong personal investment in the organization and to fight for its future success.

Question

You supervise a group of 10 people in a manufacturing environment. One of your direct reports, Mitch, has confided in you that his wife has left him and has filed for divorce. He has seemed depressed, often a few minutes late for work, low-energy.

One of Mitch's coworkers mentioned to you that Mitch told him he "just wanted to blast everybody," and at another time he "just wanted to close the door and turn off the...

...

What should you do?
It must be remembered in situations such as these that a supervisor is not a professional counselor or a therapist, and should not strive to act like one. Divorce is a difficult time in an individual's life, and Mitch's depression is natural, and not necessarily pathological. However, the comments by his concerned co-workers indicate that action must be taken. First, the supervisor must meet with Mitch to get a sense of Mitch's own personal state of mind. Mitch could be offered at-work counseling. However, if Mitch is truly depressed, at-work counseling, which is traditionally designed to minimize workplace conflicts and deal with minor emotional distress, is unlikely to be intensive enough to ease him through this difficult transition into a new life. A meeting with a counselor at work might be useful, if a record must be established of Mitch's employment history for the organization's legal purposes. But once this is done, it would likely be better to offer Mitch the option of taking some 'personal time off' and encourage Mitch to seek psychological counseling. A member of the HR staff could provide Mitch with some assistance in navigating the employee health plan, to find appropriate mental health counseling.

If Mitch refuses to seek counseling or take time off, and continues to make violent threat, retributive action might need to be undertaken, depending on the level of violence of his words and/or actions. Regardless of the difficulty of Mitch's situation, he cannot be allowed to become a threat to his fellow workers on the job, and the company could be liable if they ignored his inflammatory and dangerous behavior.

Cite this Document:

"Jack Manages A Call Center" (2007, April 25) Retrieved May 6, 2024, from
https://www.paperdue.com/essay/jack-manages-a-call-center-38220

"Jack Manages A Call Center" 25 April 2007. Web.6 May. 2024. <
https://www.paperdue.com/essay/jack-manages-a-call-center-38220>

"Jack Manages A Call Center", 25 April 2007, Accessed.6 May. 2024,
https://www.paperdue.com/essay/jack-manages-a-call-center-38220

Related Documents

Jack Welch Leadership Strategies Jack Welch is rated as the greatest CEO of the current generation and one of the greatest business leaders of all times. The legendary leader, donned the top post in General Electric (GE) from April 1981 to September 2001, taking the company from mediocre levels to the very top levels, in the process turning the very basic concepts on which businesses were run till then. When he

Build a Fire, by Jack
PAGES 4 WORDS 1198

"On the other hand, there was no keen intimacy between the dog and the man. The one was the toil slave of the other, and the only caresses it had ever received were the caresses of the whip lash..." (London 347). The implication is the dog could have saved the man if there had been some trust between the two, which again carries out London's appreciation of the animals

These skills are vital for them to make an impact, considering the powerful relationship between leadership strength and influence. (...) In Australia the following study has noted a change in skill mix may be necessary: Rising demand for health services, cost containment and shortages of nurses, midwives and other health workers were cited as the major catalyst for skill mix changes by ICN (2005d in ICN 2006). ICN (2004 in ICN

66). Furthermore, social software will only increase in importance in helping organizations maintain and manage their domains of knowledge and information. When networks are enabled and flourish, their value to all users and to the organization increases as well. That increase in value is typically nonlinear, where some additions yield more than proportionate values to the organization (McCluskey and Korobow, 2009). Some of the key characteristics of social software applications

It was from Pecora's hearings that many of the standards and regulations affecting the financial industry emerged, and continue to govern the way the 'street' does business today. It was also the time of the Glass-Steagall Act. The roaring twenties gave way to the Depression Era of the 1930's and still J.P. Morgan bore the standard for financial firms on Wall Street. The firm was the first one to be investigated

The balancing of costs and customer loyalty are being mediated by the service supply chain considerations as well in each of these companies. As the major limitation is intelligence of how self-efficacy changes over time as customers are routed to new avenues of participation, much work needs to be done in this area as it is critical for the growth of these strategies across all lines of services offered.