Job description functions and operational gap analysis

¶ … job description is a comprehensive list that an organization uses for the general tasks, responsibilities or functions of a job position. It usually includes to whom the position reports, the qualifications or skills needed by the person in the job position, and a salary quote. Job descriptions also may include a list of competencies (Torrington, 1991, 205).

In the past, we have lacked the component of internal and external customer service skills in our employment opportunity for a human resources (HR) officer. In order to do this, we will restate the position, with this important feature included ("Human resources job," 2012).

The HR officer is expected to provide complete support to the various duty functions to include recruitment, enrollment, guidance, instruction, performance and growth of the organization, salary disbursement, negotiation with external organizations, the maintenance of the right conditions in the work place and is responsible for internal and external customer service training. They also are required to monitor employees and also counsel them if this is required (ibid. ).

HR officers develop and advise on organizational policies, and ensure their proper implementation. These policies are related to the effective employment of employees within the organization. They are to ensure that the employees are all rightly balanced in skills and knowledge. For this reason, they conduct training programs. The HR officer works consistently towards the enhancement of an employee's performance so that they achieve or exceed their targeted goals (ibid. ).

Typical Work Requirements:

The HR officer should have a clear understanding of the organization's objectives. They are to devise and implement plans and policies. Further, they are required to select, retain and improve staff. They also are required to devise new plans and policies that select, develop and retain the right staff in order to meet these various following objectives in the list. The HR officer seeks to develop strategies and plan the work by adding value to the organization. The nature of their work will change with the organization depending on its needs, but for now these requirements entail:

• Coordination with the various different departments in order to effectively assist managers to understand and implement company policies

• Promote the principle's of equality and diversity as the corporate culture permits

• Ensure health, safety and welfare measures are followed correctly and in detail

• Evaluate company staff performance

• Coordinate the recruitment and the assortment process in order to ensure it is timely organization

• Recruit the appropriate staff with the right professional attitudes

• Review all application forms, resumes and the experience of candidates