Managing Conflict for Nurses One Term Paper

Excerpt from Term Paper :

This could make it easier for everyone to deal with critical challenges and prevent the situation from becoming worse. (Medina, 2006) (Leddy, 1998)

However, because the son is engaging a confrontational attitude, means that these issues are becoming very complicated based upon the way he is acting. These elements are showing how new tactics must be utilized that will exercise health care professionals' power and control over the situation. The defining variables for this component are the primary caregiver does not want to cooperate and understand what is happening. This supports the answer to the assessment question by illustrating what options they have available, in dealing with these kinds of challenges over the long-term. (Medina, 2006) (Leddy, 1998)

Regulation and Conflict

The basic regulations allow the caregiver to make decision concerning the treatment options the patient is receiving. According to the AAPS, the patient and the caregiver have a number of freedoms available to them. The most notable include:

To seek consultation with the physician(s) of their choice.

To contract with their physician(s) on mutually agreeable terms.

To be treated confidentially, with access to their records limited to those involved in their care or designated by the patient.

To use their own resources to purchase the care of their choice.

To refuse medical treatment even if it is recommended by their physician(s).

To be informed about their medical condition, the risks and benefits of treatment and appropriate alternatives.

To refuse third-party interference in their medical care, and to be confident that their actions in seeking or declining medical care will not result in third-party-imposed penalties for patients or physicians. ("Patient's Bill of Rights," 2013) (Cohen, 2005)

These different elements are showing how the son has the right to refuse treatment options. However, given the fact that he is unsatisfied with what is occurring, means he should seek out assistance elsewhere. ("Patient's Bill of Rights," 2013) (Cohen, 2005)

As a result, the defining variables are: what measures can be taken to either encourage him to find services from another provider or begin working with health care professionals. This is creating a conflict, as the son is not satisfied as to what is happening. Yet, he continually returns to the hospital for treatment after trying alternative therapies. This answers the questions, by showing other options for dealing with these challenges.

Style of the Conflict

The style of the conflict is based upon an adversarial relationship the son has with health care professionals. This is when he wants to help his mother. Yet, he is unable to do so by following their advice and seeking out more radical forms of therapy. Then, a few days later, he goes back to the original facility and wants assistance from the staff he alienated. (Levine, 2004) (Cohen, 2005)

This is clearly a sign that he is confused and does not know the right course of action to take. These issues are making the quality of care his mother is receiving worse from embracing this basic style of conflict. The defining variables for this component are the confusion and inability, to deal with the challenges faced by the caregiver. (Levine, 2004) (Cohen, 2005)

The assessment of these challenges is revealing that the health care staff must make a decision about what they should do with the patient. One possible option is to offer the son the opportunity to have her transferred to a facility of his choice. This would address any kind of concerns and it will reduce the levels of stress for staff members. Another alternative is to discuss these challenges with the grandson. In this particular situation, he could serve as a liaison to explain the issues everyone is facing and identify ways for creating an agreeable solution.

If no decision is made, there is a realistic possibility that these difficulties will lead to the death of the patient. It is at this point when the son could become very unstable and may try to involve the hospital in some type of lawsuit (where he is alleging medical malpractice). As a result, some form of appropriate action must be taken to defuse the situation. This requires staff members providing the family with other choices that are available to them.


Patient's Bill of Rights. (2013). AAPS. Retrieved from:

Cohen, E. (2005). Nursing Case Management. St. Louis, MO: Mosby.

Leddy, S. (1998). Conceptual Basis of Professional…

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