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Managing Virtual Employees
The Internet has provided a valuable resource to business professionals everywhere by making it easier to connect with employees, clients, and partners. In addition, it allows companies to work with employees and contractors who are not in-house through telecommuting. This provides several benefits for the firm, as it allows companies to save money by providing fewer workspaces and other in-house employee resources. In addition, it allows firms to contract with workers around the world, gaining valuable perspectives. Still, managing virtual employees can be a difficult task for companies. First, even though the Internet has made communication easier, getting in touch with virtual employees can be difficult, as there may be periods of time when they just do not answer phones, e-mails, and pages. Because virtual employees often operate on schedules they set themselves, it is often difficult to know when to best contact them. This can be a serious problem in the event that an emergency or urgent event occurs.
Second, virtual employees can be difficult to manage because they come from all areas of the world -- different traditions, business cultures, and ways of dealing with superiors. It is important that managers of virtual employees understand their employees' circumstances, in addition to working to make sure that employees know the expectations of the company. This leads to the third problem -- keeping virtual employees in the loop. Just as it may be difficult to contact virtual employees from time to time, it may be difficult for virtual employees to feel as if they are kept in the loop with what the company is doing, goals, and new expectations.
In order to solve these problems, it is apparent that communication among businesses and virtual employees must be improved. Businesses should make an attempt to do this through mandating certain "check-in" times with their virtual employees, in addition to appointing a specific member of management to deal with these employees. By following these suggestions, businesses will find it much easier to manage the one of the benefits of the Internet -- virtual employees.
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