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To enhance this ability, training sessions and networking opportunities with employees from similar companies. In this way, employees can network with each other in order to optimize the customer experience.
IV. Internal Communication
It has been mentioned that communication is vital in the success of a company. This is not only true of the external link between customer and organization, but also internally among employees. Employees can use internal communication to enhance their social responsibility paradigms. Internally, employees can be used to educate each other regarding the knowledge and use of technology. Those with expertise can be used to train new employees, or those with less experience in technology. Effective interaction among employees is very important in maintaining good customer relations. A company in which employees communicate effectively can also reflect this in its relationships with customers.
V. Conclusion
Networking refers to various levels of interaction among partners. This is a single-layered function, and is therefore a flat organization model. In maintaining its relationships on a both internal and external level, Boeing is able to maintain good customer relationships with...
(2007, March 25). Networking Within Your Organization is Important for Career Success. EzineArticles. Retrieved August 26, 2007, from: http://ezinearticles.com/?Networking-Within-Your-Organization-is-Important-for-Career-Success&id=502229
Cravens, D.W. & Shipp, S.H. (1994, July/August). Reforming the traditional organization:
The mandate for developing networks. Business Horizons, 37(4), 19.Salz-Trautman, P. (2000, Jan, 17). Changing face-communications industry focuses on customer relations. Communications Week International, Retrieved August 26, 2007, from: http://findarticles.com/p/articles/mi_m0UKG/is_2000_Jan_17/ai_59038617
Pellet, J. (2002, Oct). CEO as Chief customer officer: to capture the loyalty premium, you must know everything about your customers-but that doesn't necessarily mean crowning them kings. The Chief Executive, Retrieved August 26, 2007, from: http://findarticles.com/p/articles/mi_m4070/is_2002_Oct/ai_93207320
Craig, S. (2006, Nov/Dec). Building Customer Relations in 2006. Office World News, Retrieved August 26, 2007, at http://findarticles.com/p/articles/mi_qa3840/is_200611/ai_n17195746
The mandate for developing networks. Business Horizons, 37(4), 19.Salz-Trautman, P. (2000, Jan, 17). Changing face-communications industry focuses on customer relations. Communications Week International, Retrieved August 26, 2007, from: http://findarticles.com/p/articles/mi_m0UKG/is_2000_Jan_17/ai_59038617
Pellet, J. (2002, Oct). CEO as Chief customer officer: to capture the loyalty premium, you must know everything about your customers-but that doesn't necessarily mean crowning them kings. The Chief Executive, Retrieved August 26, 2007, from: http://findarticles.com/p/articles/mi_m4070/is_2002_Oct/ai_93207320
Craig, S. (2006, Nov/Dec). Building Customer Relations in 2006. Office World News, Retrieved August 26, 2007, at http://findarticles.com/p/articles/mi_qa3840/is_200611/ai_n17195746
Ethical Concerns of the Research This research would adhere to the ethical aspect of studies in order to come up with quality information. One of the main ethical aspects of this research would entail integrity. This involves keeping promises and agreement during the administration of questionnaires and execution of interviews. This relates to the maintenance of confidentiality of the information by the population sample with reference to the agreement terms. The
Organization Restructuring With the ever growing concept of globalization and the continuous changes going around in this world, staying up-to-date is of utmost importance. Today's organizations are a part of this ever changing world and learning and keeping track of these changes is a key necessity if these organizations want to survive. (Gowing, Kraft & Quick) Organizations are made of humans and thus they can be classified as human systems. Whenever an
It keeps the company moving forward in new and interesting directions. This approach is how they have been able to provide ideas that help people around the world connect, create and accomplish a lot of spectacular things. This has allowed their people who are experts in so many areas be successful. These areas of expertise include marketing, finance, HR, sales, IT infrastructure, personal computing devices, business technology solutions, global
Culture must not simply be inclusive to an organization. Organizational internal culture must shift with the larger national cultural context in light of the needs posed by globalization. Chapter 12: Strategic Competency and Organizational Design IBM, showed a constructive ability to engage in organizational learning. Despite facing political obstacles such as 9-11 and prejudice against technology companies after the dot-com bust it has remained a huge, complex technological powerhouse. IBM's longer-term
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2). The company has demonstrated this effect time and again as it enters new, standardized product categories, such as network servers, workstations, mobility products, printers and other electronic accessories; in fact, almost 20% of every standards-based computer system sold in the world today is a Dell: "This global reach indicates our direct approach is relevant across product lines, regions and customer segments" (Dell at a glance, 2007, p. 3). Today,