Short-Range Goal: Appoint persons who are responsible for retrieving and providing information.
One challenge that night personnel in a hospital face is the fact that technical and information personnel, along with the resources that they provide, are only available during daytime hours. In order to handle the issue, the first step will be to determine the extent of the problem.
During the first three days of the two-week period, interviews will therefore be conducted with night staff to determine their information and resource needs. The findings will then be compared with the availability of resources to the day staff to determine what can realistically be accomplished to reach the long-range goal.
On the first day, applications will be invited from the night staff for the position of information assistant at each particular floor. Such persons will have to have a proven record of reliability and ethics, as well as at least 5 consistent years of work on their particular floor.
During Day 5 of the 14 day period, at least three persons from the night staff will then be appointed for each floor of the hospital in order to help night staff with their resource and information needs. These persons will undergo training for 2-3 days in order to familiarize them with the hospital's information systems. The most promising applicant will be the information manager, with the other two being on standby if the manager is...
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