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Organizational Culture and Values
The alignment of organizational and nurse values can affect nurse engagement, and therefore patient outcomes. It has been well-documented that in many instances workers and the organizations for whom they work can have conflicting values (O'Reilly, Chatman & Caldwell, 1991). This fit has been found to be a predictor of many things, including job satisfaction and organizational commitment. Nurses are no exception to this rule, so it is important that nurses and healthcare organizations seek to find the best fit between values, in order to encourage a higher level of nurse engagement.
Conflicting values can occur
When values differ, job satisfaction and organizational commitment diminish
Nurse engagement depends on value alignment
Where values are aligned, there will be a higher level of nurse engagement
Slide 2: Nurse engagement has been found to important to nurse performance. This, in turn, affects patient outcomes. Empowered workers have higher performance levels (Wong, Laschinger, 2013). Engaged workers have been found to focus their cognitive, physical and emotional efforts towards goal attainment. This has a direct impact on patient outcomes. Thus, values affect engagement, engagement affects patient outcomes.
Performance is affected by engagement
Performance affects patient outcomes
Link between values and patient outcomes
Greater value alignment will mean better patient outcomes
Slide...
Being able to listen, to understand perspectives, and then to communicate ideas clearly is an asset. Where challenges arise, effective communication can help to resolve those challenges. Communication can also improve patient outcomes, because of its ability to overcome challenges and improve team-based outcomes (Leonard, Graham & Bonacum, 2004).
Communication is essential
Listening, understanding and expressing
Communication is the key to dealing with challenges
Improve team-based outcomes
Slide 4: Communication is an essential component in collaborative process. Collaboration brings people together to achieve a common goal. In multiteam systems as found in a healthcare organization, communication allows for ideas to flow freely, and for conflicts to be resolved, delivering superior results (Keyton, Ford & Smith, 2012)
Collaboration requires communication
Collaboration is focused on a common goal
Ideas flow freely
Conflicts are resolved more easily
This delivers superior results.
Slide 5: One example in my experience is a situation when the nurses really supported a young patient who was fighting an illness, but the organization did not have the same view. They knew the parents could not afford the treatment. This caused a lot of issues within the organization, because the managers wanted to cut back on the treatment, and…
References
Keyton, J., Smith, F. & Ford. D. (2012). Communication, collaboration and identification as facilitators and constraints in multiteam systems. Multiteam Systems.
Leonard, M., Graham, S. & Bonacum, D. (2004). The human factor: The critical importance of effective teamwork and communication in providing safe care. Quality and Safety in Health Care. Vol 13 (Sup) i85-i90.
O'Reilly, C., Chatman, J. & Caldwell, D. (1991). People and organizational culture: A profile comparison approach to assessing person-organization fit. Academy of Management Journal. Vol. 34 (3) 487-516.
Wong, C. & Laschinger, H. (2013). Authentic leadership, performance, and job satisfaction: the mediating role of empowerment. Journal of Advanced Nursing. Vol. 69 (4) 947-959.
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