Organizational Culture Observable Aspects of

¶ … Organizational Culture Observable Aspects of Organizational Culture Communication Flow Click onto the ECFMG website. Immediately, a visitor, current student user, or employee is greeted with the most current and up-to-date information regarding Clinical Skills Testing sites and dates for medical school graduate from around the world. The user is also kept abreast as well of information about the various services offered by the ECFMC organization, such as Certification Verification Service, and Residency and Visa sponsorship for medical students from various nations.

There is also a clear and comprehensive list of frequently asked questions by first-time visitors to the ECFMG site. These questions include inquiries as to why a student would wish to apply for certification in the first place. The website's text reads "medical schools outside the United States and Canada vary in their educational standards and curricula. The purpose of ECFMG Certification is to assess the readiness of graduates of these schools to enter U.S.

residency and fellowship programs that are accredited by the Accreditation Council for Graduate Medical Education (ACGME). To be certified by ECFMG, you must pass a series of exams; you must also fulfill ECFMG's medical education credential requirements." (ECFMG Website, "FAQ, 2005) Clarity in communication flow to customers thus is key for ECFMG, as it must communicate information to individuals from a variety of cultures that often do not speak English as their first language. But this is not true simply between clients and staff.

A free flow of communication is also evident in the way the employees relate to one another in-house. The clarity of the organization's communication flow to foreign nationals carries over into employee communications systems. Conflict Management Of course, no organization's communication flow is perfect. But when conflicts arise, my organization has a policy to "get right to the point," and makes sure that conflicts do not seethe between employees for weeks on end.

When conflicts arise, management makes a great effort in defusing the situation in the most effective and efficient time. Working in an organization with great morals and values, conflict is easily defused. The employees have wonderful business relationships, and although conflicts do happen, they are easily and quickly resolved. Although email is quite efficient in keeping employees up-to-date, when conflicts ensue, management makes sure that the arguing parties meet one another so that disputes that can seem very heated and important through online communication and instant messaging, can are diffused.

Through the more polite and leisurely personable contact and communication, we all manage to eventually get along. However, when disciplinary measures must be taken regarding ethical behavior, these measures are enforced immediately. For instance, in accordance with organizational policy, "in 2003 alone, seven examinees were found guilty of having posted examination content in Internet chat rooms. The posting of any examination content in a public forum such as the Internet may provide unfair advantage to future test takers and is therefore strictly prohibited.

Determinations of irregular behavior result in annotation of the examinees' USMLE transcripts. As a result, recipients of these transcripts, such as residency program directors and state licensing authorities, are made aware of these determinations. For some infractions, examinees are also barred from USMLE for a period of time.

As emphasized in the posting, a determination of irregular behavior can put your medical career in jeopardy." (ECFMG Website, "Irregular Behavior on the Internet," 2004) Thus, although conflicts with two sides of mutal validity are negotiated, conflicts between employees and students regarding the ethical nature of credentials for doctors are not. Technology Technology is the lifeblood of this organization. The office intranet connects us with one another. The Internet connects us to medical students across the world.

Our faxes, telephones, modems, broadband connects keep us in constant touch with governments across the world. Technology enables us to inform medical students about test dates, procedures, and credential services on an up-to-date, even daily basis. Most of our organization's forms are available on our Website in downloadable for international user's ease and convenience. As we are interacting with so many different cultures on a daily basis, technology remains critically important as a way of ensuring the continued globalization of the organization's outlook.

The organization ensures that it has the latest software and programs packages to make the organization effective as possible. ECFMG, by nature of the organization's online design, ensures that its employees communicate frequently by e-mail. E-mail allows us to be constantly in touch.