There was a five percent poor performance of companies classified as low and moderate morale than their counterparts. Findings from other measure of standards of the performance of the company such as return on asset and ROI was enlightening because they were similar. A similar survey was done by David Maister on the 29 companies' financial performances and over 5500 employees were subjected to 74 detailed questions relating to morale and satisfaction. Those companies that did better at almost everything were the ones that had significantly successful financial offices. The companies whose financial performance was in the top 20% had an average score higher than the rest in sixty nine out of 74 questions. There wasn't any significant score for the remaining five questions. One of the principal takeaways in the study was that financial performance was as a result of the attitude of the employee and not the other way ("The Effects of Employee Satisfaction on Company Financial Performance").
Forum for People Performance Management and Measurement is arguably the leader in this research which was formed to study how the organization performance is impacted by employees. Results from its research on financial performance and employee satisfaction were indeed a breakthrough whereby 5000 employees represented by almost 100 companies in United States were evaluated. There were various key findings: employee satisfaction was explained well by the communication; a key antecedent for employee engagement was employee satisfaction and greater profitability resulted from engaged employees in the companies which had customers using the products more. The study also included those employees whose attitude affected the bottom line even though they did not have direct contact with the customers. The relevance of the study is found principally on the idea that a great portion of the employees of sizable company does not deal with the customers directly. It was concluded that there was a link between financial performance and customer satisfaction which again was linked to the satisfaction of the employees. There is increased documentation of the definable link between high performance and employee satisfaction. This link is also referred to as service profit chain. To attain excellence in service economy most of the attention and time must be devoted to the customer and workers especially at the front line who interact with the customers. This is because of the possible astronomical lifetime value of the customer. Customer satisfaction can then be established once employee satisfaction, productivity and loyalty have been quantified. Then the impact assessment on growth and profitability can be done. Comprehensive strategies can then be crafted which will help in the development of competitive advantage once the relationships between the links are understood ("Corporate leadership council").
T-Mobile USA case can show how employee satisfaction leads to high performance. It is a fast growing telecommunication services provider with over 20 million customers and 13,000 employees on customer service. After the company got low ranks in the surveys of customer satisfaction, the gap between the employee engagement and their brand...
People and Talent Management Concepts of People Management and Talent Management. People management and talent management go hand in hand. While people management is about hiring, retaining and managing all employees in an organization, talent management refers to the subgroup of attracting and retaining talented and highly skilled workers for the future needs of the organization. Armstrong (2006, p.3) has defined people management as, "a strategic and coherent approach to the management
people in American history. Specifically it will discuss the three most significant people in American History since 1865: George Washington Carver, Shirley Chisholm, and Thurgood Marshall, and tell why they are significant and how they affected the course of U.S. history. Each of these three individuals was extremely important to American history. Black, driven, and significant, they helped change the course of education and agriculture, politics, and criminal justice,
GAP stands for Guadalupe Alternative Programs and stands to serve St. Paul's Latino youth living on the West Side for the last fifty years. Programs like GAP have existed to promote the wellbeing of St. Paul's, Minnesota's Latino student population by offering services like counseling, educational programs, emergency resources, and job assistance (GAP, n.d.). While GAP still assists the Latino student population, times have changes and the Latino population has
Managing People -- Wal-Mart Wal-Mart Summary of the Company and Facts Wal-Mart is among many multi-national retail businesses that are well-known. It runs chains of large discount department stores and warehouses all over the world though it's an American multinational retailer corporation. It is also the biggest private employer in the world, to employ such a big number of workers can be very challenging and hence the employee relationship with the management requires
nurture and nature dichotomy, people are born with certain traits and tendencies. However, the incidents and people in their lives will also significantly impact the directions they choose in life. Such was the case with Anne Moody. She may not have realized it then, but even early in her life Moody's path was chosen: she would do whatever it took to help end the degradation of blacks, especially in
Organization Behavior "Performance Management" and "People Performance" Performance Management and People "Performance Management" and "People Performance" Management SUMMARY The purpose of this paper is to discuss and critically evaluate the Performance Management model by Michael Armstrong and People Performance model by John Purcell. The paper starts with an ample introduction and significance of the employee performance management practices and proceeds by discussing the various concepts and strategies which are incorporated by business organizations all over
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now