Verified Document

Problems With A Telephone Survey Essay

¶ … modal time for dropouts in live surveys either short or long is the half-point mark in the survey, the researcher needs to get to the most crucial information needed early in the survey (Cape, 2010). Choosing crucial information depends on the focus of the researcher (except for demographic information, see below). Moreover, the questionnaire is a bit cumbersome and will require quite a bit of training before interviewers can use it effectively (especially sections like section F). Perhaps it would be better to put in more guidelines, simplify some content, and make it a bit more user friendly. The fewer experimenter errors one makes the lower the bias and the better the reliability (and hence validity) of the measure (Bradburn, Sudman, & Wansink, 2004; Kalton & Schuman, 1982). Some of the issues with specific sections are discussed next. Question A4 asks about reading within the past week, whereas other questions in the section ask about more typical behavior patterns over time. For purposes of validity it is best to keep questions measuring similar parameters consistent with regards to how often they are performed (Bradburn et al., 2004). Moreover, the optimal recall length participants have for ingrained behaviors...

The researcher uses a dichotomous opinion variable which could yield more information at a higher level of measurement (Bradburn et al., 2004). This can be problematic for later analysis with other variables that appear at the ordinal or interval level. While classic findings suggest no significant changes the internal consistency of a scale may result from this type of change (e.g., Matell & Jacoby, 1971), these changes do yield more information and it is best to remain as consistent as possible (Bradburn et al., 2004). If the variable will be used as a dichotomous independent variable it is better to measure it on an ordinal/interval scale for consistency and dichotomize later for analysis (Bradburn et al., 2004).
Section D. asks if the respondent or anyone in the household belongs to a particular group. If the researcher wants to know who actually belongs to the group in question this cannot be ascertained. Perhaps specifying who belongs to the group would be useful for later analysis (Bradburn et al.,…

Sources used in this document:
References

Bradburn, N.M., Sudman, S., & Wansink, B. (2004). Asking questions: The definitive guide to questionnaire design -- for market research, political polls, and social and health questionnaires. New York: John Wiley & Sons.

Cape, P. (2010). Questionnaire length, fatigue effects and response quality revisited. Survey Sampling International.

Clarke, P.M., Fiebig, D.G., & Gerdtham, U.G. (2008). Optimal recall length in survey design. Journal of health economics, 27(5), 1275-1284.

Kalton, G., & Schuman, H. (1982). The effect of the question on survey responses: A
Cite this Document:
Copy Bibliography Citation

Related Documents

Customer Satisfaction Survey Customer Complaints Have Increased
Words: 1461 Length: 4 Document Type: Research Proposal

Customer Satisfaction Survey Customer complaints have increased in recent months at the company, a wireless phone carrier called ExpressNet. While customer complaints typically cover a range of consumer concerns, the number of calls reporting problems with reception has increased at rate much greater than for any other issue category. Complaints about reception include call quality, dropped calls, and spotty coverage. ExpressNet is a wireless phone carrier offering the full spectrum of services:

Customer Satisfaction: Investment Survey Evaluation
Words: 1114 Length: 4 Document Type: Term Paper

The question of how often the person desires broker contact is relevant, given that the desire for such a personal relationship is an important factor in an individual's selection of financial services online or with a small trading firm. The more someone wants personal contact, very likely, the more he or she is willing to use a real-life broker, specifically a broker at a small firm. But the question

Business Message: Wyndham Hotel Customer Survey Message
Words: 1268 Length: 4 Document Type: Essay

Business Message: Wyndham Hotel Customer Survey Message Almost every consumer is familiar with this type of form letter request for information from a business. The purpose (intention or goal) of such messages is twofold. First and foremost, it is designed to elicit information that may be useful to the company (the sender or transmitter) in terms of how it offers its services. If, for example, mothers with children complain that there

Online Retailing Operates, What Kind of Problems
Words: 9794 Length: 35 Document Type: Term Paper

online retailing operates, what kind of problems they face and the kind of environment they operate in. The author has also focused on Asian online retailing and special focus on Hong Kong online retailing. It has 22 sources. Access of basic necessities of life has followed the conventional method of buying and selling. This pattern changed in the last decade with the emergence of information technology age. When consumers have

Data Input Accuracy
Words: 912 Length: 3 Document Type: Term Paper

Data Input Accuracy Why Accuracy of Data Input is Important The continuous operation in today's many systems depends on the accuracy of data that the systems use. As the amount of data increases, it is critical to ensure that every data input and used in a system is error-free to eliminate unwanted system problems. Computer systems, software, and applications are basically created to provide efficiency in accomplishing a task. If the data used

Methods of Data Input Output Storage Devices and Determining Speed...
Words: 1671 Length: 4 Document Type: Term Paper

Data Input, Output, Storage Devices and Determining the Speed of a Computer This paper has made use of the different input and output methods for computers as well as studied the differences between primary and secondary storage. It also checks for the roles of different computer parts in the overall working of the computer. In computer terminology, data is something that is unprocessed and raw, which does not have a series

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now