The service revolution compared to the industrial revolution

Service Revolution in Comparison to the Industrial Revolution

Service has become a critical component of today's hyper-competitive, globalized marketplace.

Building customer relationships is an integral part of business today. In fact, many businesses' success depends on their ability to form solid relationships with their customers (Bitner, Booms, & Tetreault, 1990; Gremler & Gwinner, 2000). The service revolution has transformed business in the 21st century, just as the industrial revolution transformed business in the late 18th and early 19th century.

Service Revolution in Comparison to Industrial Revolution

Service has become a critical component of today's hyper-competitive, globalized marketplace.

Building customer relationships is an integral part of business today. In fact, many businesses' success depends on their ability to form solid relationships with their customers (Bitner, Booms, & Tetreault, 1990; Gremler & Gwinner, 2000). The service revolution has transformed business in the 21st century, just as the industrial revolution transformed business in the late 18th and early 19th century.

The Industrial Revolution changed the world evolving agrarian economies of centuries into manufacturing-based economies. Mass production was key to this revolution and turned production that was traditionally handled by craftsmen and artisans and placed into mass production factories. The Service Revolution is once again changing the way the world does business.