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Carestream Health
1
The transformation at Carestream Health seems to be more on the radical side. The shift from a cost-saving focus to monetizing assets and the selling off of a business unit to overhaul processes and systems for digitalization indicates a fundamental change in how the business operates. The adoption of a customer-centric approach, new digital architecture, and the engagement of stakeholders in redesigning processes are all indicative of a radical transformation.
2
A single instance of SAP running across the entire company with several horizontal processes implies that Carestream was using an integrated system to manage different parts of its business. This suggests a business process perspective rather than a siloed perspective. In a business process perspective, processes are integrated and streamlined across different departments and functions, which is what a single instance of SAP would facilitate.
3
Developing metrics to measure the adoption and benefits of Shop Carestream was crucial to understand its performance so that the objectives of the digital transformation were being met. Metrics were a way to quantify progress and success, and they were needed for making data-driven decisions that would ultimately improve the platform and increase adoption rates.
4
A global business is unlikely to have success with a one-size-fits-all approach to digital transformation. This is simply because different regions have unique needs. There are different regulations and different customer preferences as well. The challenges faced by Shop Carestream, where local adaptations were needed to address varying ordering requirements, show the problems with such an approach.
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Leidals reflection shows a realization that the digital transformation focused on implementing new technology and on changing the way the business operates. Starting the business change earlier would have allowed for a smoother transition and probably would have eliminated some of the challenges faced during the transformation. This shows the importance of aligning business processes and strategy with technological changes from the get-go.
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