Sky High Airlines #1 Initial

Sky High Airlines #1 Initial Briefing Safety conditions at Sky High -- in general, there seems to be a series of issues regarding safety with Sky High. There are a number of unanswered complaints, a number of issues with baggage handlers, smaller planes, the public, and even internally that just seem to go nowhere. While the conditions do not seem so dire as to have the FAA involved, it appears that it is only luck that this has not happened.

Cases in point: January 28th letter from attorney regarding potential litigation on noise abatement. Flying violation for pilot while operating Sky High. Passenger complaints about boarding stairs 35% increase in insurance premiums over 24 months due to excessive injury claims from employees. e. Considerable antipathy between operations and safety f.

Engine damage due to FOD (foreign object damage) Overall, it appears that there are three major disconnects that cause reasonable concern: 1) Apparent lack of any document or procedural manual that allows for adequate safety inspection and/or allocation of resources to fix issues; 2) Severe communication and mistrust issues between Operations and Safety; and 3) Continual issues with FOD, likely the result of 1 and 2 above.

The overt anger between Maintenance and Safety is serious enough that the President needs to be involved; it is obvious due to the verbiage of the January 25th memo that Maintenance is reluctant to partner with Safety to ensure compliance and improvement. 2. Agenda for meeting with President: I. View and review of Safety Department II. Clarification of President's charter for Safety, and span of control III. Critical Issues needing action IV. Department expectations V. Safety Department update, 90 days action plan 3.

Item II -- clarification of charter and span of control; this issue is absolutely critical to the ability of Safety to even have a chance to make any inroads in solving the issues at hand. Unless there is a mandate from the company president, other departments will not take Safety seriously, nor will they understand that safety is not optional in an airline industry that transports people, and which is also regulated by FAA rulings. A clear and pointed memo needs to occur from the President's desk.

Item III -- critical issues -- Based on the above, the first critical issue is to meet with, dialog, and come to an agreement with maintenance that the issues between Safety and Maintenance become more team oriented and congenial.

It is essential for both departments to understand that working together is not optional for the continued fiscal health of the airline, and that continued breach of communications and lack of cooperation is placing the entire company in jeopardy and open to legal and Federal action that may indeed shut the company down.

Item V -- Within 90 days the following needs to occur: a) a Safety Operations Committee featuring department heads from Marketing, Maintenance, Operations, Pilot Union, Human Resources, and Worker's representatives, Chaired by Safety established and regular meeting schedule provided with mandates and charter; b) Charter for the above to be first provided to President for.