Benefits of IT outsourcing for cost reduction and efficiency

Outsourcing Department:

There are numerous reasons for using our Outsourcing Department, primarily that of saving you time and providing extra flexibility to your organization. We are able to provide a BESPOKE (I don't know what this is) package to best meet your current and future needs through our staff of experienced Human Resource Managers.

With a typical Outsourcing Agency, you pay for a full line of services, whether you use them or not. With our strategic outsourcing philosophy, we combine the best of both worlds by providing you with a dedicated project manager who will develop an individualized strategy just for your organization. We then provide you with a full array of marketing expertise designed to highlight your message in an increasingly crowded market and hard-to-reach audience. You pay only for what you need, mostly importantly -- when you need it!

IT Outsourcing

In these trying economic times, all organizations want to save money. All too often, companies cut personnel because salary eats up too much of the bottom line. Of course, this has consequences, too, and spreads more responsibility to those who remain, often overburdening them in the process. Our solution is easy, five reasons to outsource your it or even use outsourcing to compliment your remaining it department:

1. Cutting bottom line costs -- by outsourcing your it department, you can save salary, insurance, paid leave, sick time, and taxes. You might be surprised just how much this adds up to on your bottom line.

2. Benefit from Expanded Knowledge Bases -- Having an it professional from an outside source brings a wealth and greater depth of knowledge from numerous backgrounds. Out it personnel have handled small companies to larger Fortune 500 companies, and bring all this broad expertise to you and no extra cost.

3. Buying in bulk does save -- if you purchase it hours in packs, you will find savings in each increment. You are pre-purchasing work from your personal it department who will only work when you need them -- not paying salaries when things go smoothly. You use the hours as you need them -- never worrying about paying employees without adequate work flow.

4. Remote Technology cuts time and expense -- if you or your employees are on the road, an it manager at your office can't help. Using remote technology, our it experts can log into your computer anywhere in the world and help you immediately. This cuts travel time, down time, and improves your efficiency.

5. After Hours accessibility -- Your technological needs do not close at the end of business, so why should your it department. Outsourcing and remote technology combined make this a non-issue; we are here for you, 24/7, 365 days a year.

Bonus: Supplement your it department; everyone has off days, vacations, illnesses, or may even be overwhelmed as your organization grew. Our it department can take tier 1 and 2 issues off your busy it expert's list, allowing them to focus on more of the high-end applications and needs.

Investor Solutions:

In most of Asia, there is a special Visa status known as an Investor/Business Manager Visa. This is required when an individual from overseas establishes a company, is one of the administrators of the business, or manages their investment locally. This has been interpreted rather broadly to mean an executive officer, auditor, or manager at any location within the host country. There are several requirements for this special VISA, and often the approval is not granted because the documents and preparation forms were not filled out or supplies as required. Without the needed permits, preparation, hiring of employees and even construction may be stalled or even stopped. This, of course, would be fiscally disastrous.

To avoid any fiscal or time loss our expert service can assist you in registering your company, adhering to unique business laws by company, trademarks, licenses, and especially the appropriate VISA. Our turn-key operation will save you countless hours and above all, provide the expertise needed to navigate these complex bureaucratic procedures.

Office Turnkey Project Services

We are excited to offer two options for completely setting up office locations within our sphere of countries: 1) a wide assortment of office furniture, pre-made; and 2) a customized service, from design to delivery and set up, of the perfectly designed office that is specific for your needs.

We have years of experience offering turnkey solutions for a wide range of office needs; workstations, furniture, computer stations, conference rooms, and even large scale venues. Our design and manufacturing professionals have years of experience working with some of the top firms in the world. You may be assured of the most customized product, ergonomically designed, that perfectly fits your budget and individual needs. If permits or licenses are required, we are able to effectively assist with those needs as well.

Human Resources Solutions

We offer multiple levels of Human Resource services, starting with interviewing and reference checking, through any aspect of the hiring process, including proper governmental forms, needed liaison with governmental agencies, and more.

Reference Check Services -- We are equipped to handle any level of reference checking you many need; including verification of licensing, country by country interviewing, personnel analysis, video or teleconferencing interviews. We save you from sending your own staff to other countries, but are also willing to assist them should you need help in that area.

The Basic Level Reference Interview -- an experienced member of our staff will conduct all reference checking/employment verification via phone, unless required in writing by the client or reference. All professional reference checking reports will including the following, depending on individual corporate policies:

Employment verification (name, date, position, title, rehire status)

Reason for separation

Roles and recommendations for other positions

Professional Level Job Reference Checking Service -- in addition to the above, is a far more detailed and thorough reference and strength/weakness assessment. We use a fifteen point numerically-based Performance Evaluation that will stand up to the most aggressive scrutiny:

Leadership ? Employee Relations ? Oral Communication

Budget Administration ? Written Communication ? Technical Skills

Strategic Planning ? Tactical Planning ? Integrity

Managerial Skills ? Crisis Management ? Interpersonal Relations

Decision Making ? Productivity

Overall Performance

The Executive Level Reference Checking Service Interview: Once we have completed the extensive, 15-point check and performance evaluations, we spend time with the prospective employee evaluating two additional, more qualitative and thorough, questions:

1) a robust discussion of the employee's ability to attract and mentor top talent, and;

2) the confirmation of last level of compensation package/salary and the employee's views on compensation and job performance rubrics.

Call Center Operations

One of our newer services, the Call Center Operations Service, helps our clients improve branding, communicate more effectively at the customer level, service inquires, support, collections, and any aspect of customer contact 24 hours per day, 7 days per week, 365 days per year. Our Call Center has developed into one of the region's most important means of assuring total operational quality within a global environment.

Headquartered in Malaysia, Call Central provides back-to-back client communication service; voice as well as live chat, to Fortune 500 corporations all over the world. We offer a variety of client interaction services using numerous channels of communication. We are equipped to cost-effectively handle all sizes of business needs, technical service, and whatever unique communications venue you require. Our goal is to understand your business and to emphasize your particularly objectives by dedicating the appropriate level of resources to your particular project. We continually improve our agents' customer care and communication skills with regular monitoring, review, coaching and constant feedback. In partnership with our clients we make real-time program enhancements designed to improve campaign performance based on your criteria. Call Central offers the following services:

Customer Service and Customer Support ? Technical and Warranty Support

Sales and Sales Support ? Customer Retention Programs

Marketing and Marketing Research ? Unique Specialty Projects fit to your needs

Our goal is to consistently lower your costs on all client programs to a low 40%, while still improving quality and delivering more efficient services and solutions. We are committed to actively working for higher and higher standards in which our value-focused approach will have a strong impact on your margins.

Customer Service and Support

Happy customers remain loyal customers and we want to make your customers happy. Through our unique Customer Service Packages were guarantee that your clients will be delighted with the service received from our Customer Care Agents. From simple things like balance inquiries to advanced mutual funds brokerage quotes, you may be assured our training program will fit your needs.

Technical Support

Call Central offers a wide variety of customized, packaged, and self-help choices to support businesses, it professionals, developers, home users, and our many unique partners. These service support options provide direct access to our expert technical resources, helping you minimize your risks and maximize the benefits of your investment.

Sales

Our proven track record can boost daily sales -- guaranteed. We have expert account managers, as well as sales professionals that will actively work with you, your promotions, and your individual goals to increase sales.

Marketing and Research

Our professionals are trained in competitive intelligence, gathering crucial market research data, validating previous studies, and conducting professional marketing studies. Whatever your business need, we can handle it with our usual 100% satisfaction guarantee.