This paper examines the key elements that contribute to employee motivation and satisfaction within modern organizations. Drawing on Abraham Maslow's hierarchy of needs and Frederick Herzberg's two-factor theory, it analyzes what drives employees to perform effectively and what causes dissatisfaction. The paper then contrasts tall, bureaucratic organizational structures with flat, decentralized ones, arguing that the latter better supports motivation and responsiveness. It also discusses the critical role of delegation in reducing managerial overload and building employee self-esteem. Finally, the paper addresses the impact of managerial bias and workplace prejudice on employee relations and organizational health in an increasingly diverse workforce.
Given the increasing diversity of employees and the growing constraints on businesses — such as international competition and an increasingly fast-paced environment — it is more important than ever that companies have a strong management team in place that delivers the results required for success. This necessitates employees who are motivated and satisfied with their work.
All personnel are motivated by a desire to fulfill key specific needs that are essential to the well-being of humans in general. It is important that these needs be met so that employees can accomplish their work in the best way possible.
According to theorist Abraham Maslow, who designed a needs hierarchy in the mid-1940s, it is necessary to satisfy both physiological and safety needs in order to fully motivate a person. Maslow (1968) grouped human needs into five separate categories, arranged from bottom to top.
The first and most fundamental are physiological needs, which include basic human physical requirements such as warmth, shelter, food, and sex. Next in order are safety needs, which fulfill a sense of security or the absence of fear — for example, a security guard standing at the door of an apartment building. Third are social needs, which consist of personal interaction and communication with other people, including relationships with friends and family members. A good relationship with one's manager and coworkers is important to meeting this need.
Fourth in Maslow's hierarchy are esteem needs. Every person requires a positive self-esteem to best accomplish his or her work. When people are rewarded for excellent results, they are motivated to continue performing in that manner. Finally, at the top of the hierarchy are self-actualization needs — the point at which individuals are able to realize their personal potential and achieve their goals. In annual reviews, for example, employees and managers set goals for the year; achievement of those goals represents a desired outcome for an individual once the lower-level needs have been satisfied.
Psychologist Frederick Herzberg (1959) defined a two-factor theory of motivation based on what he called "hygiene factors" and "motivators." The hygiene factors are basic needs that do not actively motivate employees, but will cause dissatisfaction and low morale if they are not met. These factors range from the relatively minor — such as having a coffee machine near a workstation — to the more essential, such as health benefits. The specific hygiene factors include salary and benefits, working conditions, company policy, status, job security, supervision, office environment, and personal life.
The most important hygiene factor, according to Herzberg, is money (1959). A manager should do his or her best to meet staff members' financial needs, since people expect a minimum level of pay. Demotivation occurs when payments arrive late or when incentives prove ineffective. As Maslow also noted, insecurity in a job will likewise demotivate staff.
Herzberg (1959) also identifies a set of motivators that drive people to succeed. A manager should strive to offer these in order to maintain a satisfied workforce. The motivators revolve around growth and self-actualization, and consist of achievement, recognition, job interest, personal satisfaction, responsibility, and advancement.
"Comparing bureaucratic pyramids with decentralized flat organizations"
"Benefits of delegation for managers and employees"
"How bias and prejudice undermine organizational health"
You’re 34% through this paper. Sign up to read the remaining 3 sections.
Sign Up Now — Instant Access Already a member? Log inAlways verify citation format against your institution’s current style guide requirements.