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Integrating Management Skills
There are numerous -- almost innumerable -- theories and models about the best ways in which an individual can use a variety of management skills to reduce conflict and establish an atmosphere of cooperation. In the video that I taped for this course I have worked on identifying, naming, and incorporating some of the skills that we have discussed during the coursework as well as skills and strategies that appear in the literature. Essential to the skills that we have studied this term and that I have worked to incorporate in the attached video are not only those that are traditionally associated with management strategies but also those that are based in psychotherapeutic techniques.
Indeed, the techniques and the overall philosophy that I was most interested in learning about and trying out were those that were new to me because their basis was in psychology…
Blake, R. & Mouton, J.S. (1984). Solving Costly Organizational Conflicts: Achieving Intergroup Trust, Cooperation, and Teamwork. San Francisco: Jossey Bass.
Costantino, C.A. & Merchant, C.S. (1996). Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations. San Francisco: Jossey Bass, 1996.
Dana, D. (2007). Managing Differences: How to Build Better Relationships at Work and Home, (4th Ed.). New York: MTI Publications.
Derber, C. (1979). The pursuit of attention: Power and individualism in everyday life. New York: Oxford University Press.
A practical way of incorporating active listening is by paraphrasing material and asking the client from time to time whether you have understood him correctly. In fact, all the Rogerian tools are instruments to accomplishing active listening.
A practical way to practice non-directive counseling is by recording oneself and the session and critically monitoring it for possibilities of improvement of skill and for signs of interference.
Topic heading 2: Describe at least one stage in the therapeutic process in which you ?would apply each skill and explain why. Be specific and give an example.
The stages of counseling according to the transtheoretical model of Prochaska and associates constitute six defined Stages of Change which are:
a. Precontemplation - the client has no intention to change behavior
b. Contemplation - the client, aware of a problem, would like to change some day.
c. Preparation - the client intends to change within…
As Massue advises, this application has a "People icon" that "lets you choose the people who'll be involved in the project. If you keep a contact list in MS Outlook, you can import names from the list into your project" (64).
How should Listening be Accomplished?
Because every group and team - and project - are unique, listening styles may need to vary to accommodate different needs and goals. According to Stirling (1998), a "telling style" of communication is a straightforward one-way communication approach that uses unilateral decision-making to satisfy uninterested team members' need for noninvolvement and to support timely and decisive action; by contrast, a "selling style" will employ two-way reciprocal communications, active listening, as well as access to the decision-process for those group members who are moderately involved. Finally, a "participating style" encourages group members to discuss significant issues and search for viable alternatives (Stirling). According to Richman…
Dinsmore, Paul C. And Jeannette Cabanis-Brewin. The AMA Handbook of Project Management. New York: AMACOM.
Gilley, Jerry W. And Ann Maycunich. Organizational Learning, Performance, and Change: An Introduction to Strategic Human Resource Development. Cambridge, MA: Perseus Books, 2000.
Massue, Mireille. (2004, February). "A Project Planning Tool." T&D, 58(2), 64.
Mcnaughton, David, Dawn Hamlin, John Mccarthy, Darlene Head-Reeves and Mary Schreiner. (2007). "Teaching an Active Listening Strategy to Preservice Education Professionals." Topics in Early Childhood Special Education 27(4): 223.
The relevance of listening as a leadership skill cannot be overstated. This text evaluates the importance of listening. In so doing, the relevance of listening in the role of a leader will be highlighted. Further, the text will amongst other things also assess how leaders must listen to not only peers but also followers. Effective approaches to improve listening skills will also be discussed.
According to Skinner (1992), "active listening shows the leader's respect and love for those with whom he works…" In that regard, employees are more likely than not to respond positively to leaders who listen to them. Thus good listening skills on the leader's part could motivate employees towards better performance. As Junarso (2009) points out, based on their ability to make others feel important, leaders who listen have a higher chance of being listened to. This effectively enhances their efficiency.
Listening also promotes accuracy. It…
Guffey, M.E. & Loewy, D. (2009). Essentials of Business Communication (8th ed.). Mason, OH: Cengage Learning.
Junarso, T. (2009). Leadership Greatness: Best Practices to Become a Great Leader. Bloomington, IN: iUniverse.
Skinner, R.D. (1992). 22 Leadership Principles. Bountiful, Utah: Horizon Publishers.
My willingness to listen score is 63 out of the possible 75. I scored best in organizing information and avoiding interruption, but even on the other parameters like postponing evaluation, showing interest, and maintaining interest, I scored well. The quiz showed me how I can improve my active listening skills. For example, I generally keep an open mind, and do not evaluate the person until he or she has finished talking but I need to refrain from making judgments about his or her actual ideas until they are finished with what they have to say. I also noticed that the quiz revealed that I need to send more visual cues that I am listening, as people can always tell when I am not concentrating on what they are saying.
According to Bevan & Sole (2014), active empathic listening means tuning into the other person, going even beyond the…
e. he may eliminate the surroundings too. So while he is paying attention to client's words, he is not measuring the impact on his own words and not picking clues from around the client and this can be disastrous because sensing is missing from the equation of listening. Level III listening is where sensing steps in. The coach is not only listening to the spoken words, he is also subtly sensing the impact of his own words on the client, and picking clues from the environment. That is the main difference between Level II and Level III. At Level III, the coach will look for signs such as body language, unspoken words and facial expressions and the "air." By the air, we mean he gets a feel and sense of the environment to assess how comfortable the client is, whether he trusts him or not, is he willing to share,…
Whitworth, L., Kimsey-House, H. & Sandahl, P. (1998). Co-active coaching: New skills for coaching people toward success in work and life. Palo Alto, Davies-Black Publishing.
Roles can be rotated regularly to give all team members experience; and 5) Task or sequence interdependence
This occurs when one group member must first complete his/her task before the next task can be completed. For example, collecting water samples might be assigned to two group members, while research on how to collect samples is done by two other group members. (Foundation Coalition, 2009)
Cooperative learning according to the University of Wisconsin cooperative learning group is stated to be structures that "...generate ideas for open-ended questions or problems. The instructor poses an open-ended question and asks groups of students to generate multiple responses. Groups then summarize their responses and report in one of several ways: in writing, random calling, groups reporting to each other, etc. A faculty member might apply one of these structures at the beginning of a new topic by briefly describing the topic and then asking groups…
Berquist, WH and Phillips, SR (1975) Getting Students Involved in the Classroom: A Handbook for Faculty Development. Council for the Advancement of Small Colleges. (pp.114-117)
Chickering, a., and Gamson, Z. (1987) "Seven Principles for Good Practice," AAHE Bulletin, 39:3-7, ED 282-491, 6pp, MF-01; PC-01.
Diesel, Elizabeth, Allen, Michael, Schreiber, Madeline, and Borrego, Maura (2006) Improved Student Learning in Large Classes by Incorporating Active Learning with a New Design of Teaching Studies. 36th ASEE/IEEE Frontiers in Education Conference 18-21 Oct 2006. San Diego, CA.
Johnson, D.W., Johnson, R.T., and Smith, K. (1991) Active Learning: Cooperation in the College Classroom, Edina, MN: Interaction Book Company
Teaching the Skill of Listening to Children
This short essay aims to discuss the process of teaching listening skills to children. The main focus is to describe problems that may arise and then to suggest some possible solutions for each in terms of the learning process in general. Listening as a skill set is one of the more critical skills needed by young learners. To show how difficult attaining listening is, consider this from a non-native speaker. "A common complaint from learners on first visiting an English-speaking country is that their listening skills cannot cope with fast spontaneous speech." (Cauldwell) It is believed that of the group of four skills humans use most often, listening should be considered to be by far one of the most frequently used. Consider how in the United States speaking and listening are usually taught in tandem, but from the teaching perspective, speaking…
Adams, James A. (1971). "A Closed-Loop Theory of Motor Learning." Journal of Motor Behavior 3:111-150.
Carlisle, Lynn (1988). "Communication Skills." Sacramento: California State Department of Education, Division of Special Education. ED 315-933.
Cauldwell, Richard. (2009). "Grasping The Nettle: The Importance Of Perception Work In Listening Comprehension." Retrieved on December 20, 2009, from http://www.developingteachers.com/articles_tchtraining/perception1_richard.htm .
Edleston, Charlotte (1987). "A Program of Games and Activities to Increase Listening and Attentional Skills in Kindergarten." Nova University: Ed. D. Practicum, Dissertation/Theses. ED 292-586.
Using CALL in Teaching Listening
In order to use computer-assisted language learning or CALL to teach listening skills, teachers should first understand what CALL actually is and that they should aim to "establish a methodology for benchmarking speech synthesis for computer-assisted language learning." (Zoe, 2009) CALL is a modern form of computer-based learning that has two features that make it distinctive from other forms of computer-based learning. The first is called bidirectional learning and the second feature is simply the idea of individualized learning. CALL as a process is good for listening skills because of the fact that just giving a speaker one's undivided attention in order to understand the speaker's point-of-view is fine but that equates to only a single directional activity. Active listening makes great listeners. Active listening is more than paying attention and it is bidirectional just like the CALL process. Because the concept of…
Kilickaya, Ferit. (2009). "The Effect of A Computer-Assisted Language Learning Course On Pre-Service English Teachers' Practice Teaching." Educational Studies (03055698). October, Vol. 35 Issue 4, p 437-448, 12p, 4 charts.
Liu, Min. (1994). "Hypermedia Assisted Instruction and Second Language Learning: A Semantic-Network-Based Approach." Computers in the Schools. Vol. 10 Issue 3/4, p 293, 20p, 2 charts, 3 diagrams.
Schwienhorst, Klaus. (2002). "Why Virtual, Why Environments? Implementing Virtual Reality Concepts In Computer-Assisted Language Learning." Simulation & Gaming. June, Vol. 33 Issue 2, p 196, 14p.
Son, Jeong-Bae (2006.) "Using Online Discussion Groups in a CALL Teacher Training Course." RELC Journal. April, Vol. 37, Issue 1, p 123-135, 13p.
At the primary level of active listening are administrative personnel, especially at hospitals, who need to direct patients to the correct physicians for their ailments. Administrative personnel at doctors' offices are also important, as these personnel are often engaged in decision-making processes regarding the length of appointments and the care that is needed.
6. oles, responsibilities and relationships of project team members
The team leader will administer the responsibilities of each team member, as well as collocating the data gathered during interviews. The team leader will also determine the final format and content of the report.
Several roles will cover the various interviews to be conducted. Physicians, nurses, administrators, and patients will be interviewed. Within these groups, the type of illness and cultural context should also be investigated. Where doctors operate in a multi-cultural context, the potential exists to investigate the effectiveness of active listening, or its absence, can be…
Butow, P., Cockburn, J., Girgis, A., Bowman, D., Schofield, P., D'Este, C., Stojanovski, E. And Tattersall, M.H.N. (2007). Increasing oncologists' skills in eliciting and responding to emotional cues: evaluation of a communication skills training program. Psycho_Oncology. Retrieved from: http://www.newcastle.edu.au/Resources/Research%20Centres/CHERP/publications/Previous%20pdf%20papers/PsychOncCUES%20paper.pdf
Fassaert, T., Van Dulmen, S., Shcellevis, F., Van der Jagt, L. And Bensing, J. (2008). Raising positive expectations helps patients with minor ailments: A cross-sectional study. BMC Family Practice, Iss. 9. Retrieved from: http://www.biomedcentral.com/1471-2296/9/38/
Fassaert, T., Van Dulmen, S., Schellevis, F. And Bensing, J. (2007, June). Active listening in medical consultations: Development of the Active Listening Observation Scale (ALOS-global). Patient Education and Counseling Vol 68. Retrieved from: http://igitur-archive.library.uu.nl/fss/2008-0714-200810/bensing_2007_active.pdf
Ferguson, W.J. And Candib, L.M. (2002). Culture, language, and the doctor-patient relationship. University of Massachusetts Medical School. Retrieved from: http://escholarship.umassmed.edu/cgi/viewcontent.cgi?article=1060&context=fmch_articles&sei-redir=1#search=%22active%20listening%20doctor%20patient%20relationship%22
A person working in a professional position often handles several large projects at once and supervises the activities or output of others. A working professional needs reliable time management tactics to manage time effectively for not only the quality and efficiency of work but for personal health and stress management as well. There are three steps that one can take in order to improve their time management skills.
Step 1 - One should plan each day, week and month by prioritizing tasks in order of importance and deadline. It is not possible to tackle projects competently without first evaluating the most significant tasks and the order in which they should be completed. One should separate projects that slow down their efficiency. Then, rearrange their schedule or delegate tasks to others in order to assure that they are not hung up on a project that is costing valuable hours of focus.…
Amulya, J. n.d. [ONLINE] Available at: http://www.itslifejimbutnotasweknowit.org.uk/files/whatisreflectivepractice.pdf . [Accessed 7 July 2012].
Archer, J. 2012. [ONLINE] How to Improve Time Management Skills for a Professional Role. Available at: http://work.chron.com/improve-time-management-skills-professional-role-3009.html . [Accessed 7 July 2012].
Importance of Information Technology. 2012. [ONLINE] Available at: http://www.buzzle.com/articles/importance-of-information-technology.html . [Accessed 7 July 2012].
Reflection and Reflective Practice. 2010. [ONLINE] Available at: http://www.learningandteaching.info/learning/reflecti.htm . [Accessed 7 July 2012].
A trend started by the audio-lingual method is that listening was used as part of the production exercise. In other words, exercises that involved listening normally used the skill only as a vehicle to produce accurate linguistic forms in writing or speaking. Listening was seldom, if ever, used for receiving new or unpredictable information. The type of listening taught in the classroom is therefore as non-authentic as the texts used to teach the skill. The chapter illustrates the multi-faceted nature of listening by a list of authentic listening activities in everyday situations.
For the classroom, the second part of the chapter offers several suggestions for authentic classroom listening activities. In active guessing, for example, students use linguistic clues to decipher what they do not know in a listening text. The chapter also suggests that classroom participants should replicate the roles of native speakers. The chapter concludes that authentic listening is…
Listening to Music on orker Productivity:
Music can basically serve various purposes with some of these purposes being fulfilled at the individual level while others at the level of the society. For an individual, music can be a platform for expressing emotions, promoting relaxation, offering stimulation, facilitating mood change, and being a source of comfort. In some case, music can be used to entertain, in therapy, improve the effect of the other arts, and offer aesthetic enjoyment. In the past few years, there have been increased concerns and analyses regarding the impact of music on work quality and worker productivity. This is primarily because workers tend to listen to music to accomplish certain purposes while doing their work. hile some workers like to listen to music when they are seemingly losing focus, others listen to music when involved in increasingly repetitive job or when working in a noisy or too…
LESIUK, TERESA. "The Effect of Music Listening on Work Performance." Psychology of Music 33.2 (2005): 173-91. SAGE Publications. Society for Education, Music and Psychology Research, 7 Feb. 2008. Web. 24 Oct. 2012. .
Magloff, Lisa. "The Effect of Radios on Workplace Productivity." Chron - Small Business. Hearst Communications, Inc., n.d. Web. 24 Oct. 2012. .
Padnani, Amisha. "The Power Of Music, Tapped In a Cubicle." The New York Times. The New York Times, 12 Aug. 2012. Web. 24 Oct. 2012. .
Young, Gregory. "EFFECTS OF MUSIC ON TASK PERFORMANCE." Breakthrough Systems. Breakthrough Systems., 31 July 2003. Web. 24 Oct. 2012. .
She looked up at every person who passed within her vicinity, some of whom had not even noticed her. The observer was not able to identify anything about her likely occupation or the circumstances that lead to her choosing this particular coffee shop, except that her confusion at the counter suggested that it was not part of her daily routine.
The Unavailable Woman:
Another woman entered the coffee shop. She had apparently not been caught in the rain because she was completely dry and her umbrella was still neatly wrapped in its case. Her hair was longer than the previous subject, but instead of allowing it to swing out when she changed her physical orientation, she moved in a much less exaggerated motion that did not impart any inertia to her hair. Instead of repeatedly preening her hair away from her face, she allowed it to cover her ears and…
Insomuch, Angela felt that she was being penalized because she worked from home. Although alph tried to explain that this was not the case, he was unsuccessful in conveying the real issue of missing a deadline. Consequently, the focus shifted to more of a personal nature because Angela felt unappreciated so they decided to reconvene to another meeting two weeks later.
Unfortunately, the meeting started with some hostility from Angela. She was very cold and nonresponsive to alph's questions regarding her well-being. Because Angela did not feel positive about the last exchange, she missed another meeting, plus she failed to submit a report. Her actions are labeled as passive aggressive because her lack of apathy has now transferred into a performance issue. With her constant interruptions and frustrations, Angela refuses to communicate and wants to resign. Clearly, conflict is an issue in which resolution is needed in the form of…
Communication for Organizations. (2010). Communication process: The basics. Retrieved from http://communicationprocess.net/
Jehn, K.A., Greer, L., Levine, S., & Szulanski, G. (2008). The Effects of conflict types, dimensions, and emergent states on group outcomes. Group Decision & Negotiation, 17(6), 465-495. doi:10.1007/s10726-008-9107-0
Mind Tools. (2012). Active listening: Hear what people are really saying. Retrieved from http://www.mindtools.com/CommSkll/ActiveListening.htm
Mind Tools. (2012). Conflict resolution: Resolving conflict rationally and effectively. Retrieved from http://www.mindtools.com/pages/article/newLDR_81.htm
WESLEY J. SMITH'S
TRUTH BOUT SSISTNCE"
Wesley J. Smith's analysis of euthanasia and assisted suicide is logically flawed in several ways. First, rather than discussing the main arguments supporting the idea in principle, Smith attacks the most extreme scenarios imaginable, and presents unethical and completely unconscionable applications of assisted suicide to which even its staunchest proponents object as strongly as do those opposed to it.
Likewise, his concern that the concept of duly appointed surrogates of patients no longer capable of expressing their wishes will send ethicist down the "slippery slope" leading to euthanizing "lzheimer's patients, mentally retarded people and, perhaps, children" is reminiscent of Tom Swift's " Modest Proposal." The only difference is that Swift's ridiculous proposal was intentionally satirical, whereas
Smith's hysterical concern that "an HMO doctor [might recommend] suicide as the best 'treatment'... [because] the doctor could be fired or lose bonus income for providing...too much care…
Another central element of the flawed reasoning underlying the initial expectation of a correlation between active listening and happy marriages was illustrated by Howard Markman, a psychologist at the University of Denver, and author of Fighting for your Marriage (1994). According to Markman, when active listening does succeed, it is simply because it often works as a method of "help[ing] couples disrupt the negative patterns that predict divorce." On the other hand, it is not technique commonly used by untroubled couples.
In light of the fact that the initial assumption of the value of active listening in marital therapy, in the first place, was based on flawed reasoning, it hardly supports any specific logical conclusion deriving from the failure of that particular hypothesis.
Similarly, the mere fact that a more emotionally involved and communicative husband is predictive of happier marriages (and marriages that are more likely to be salvaged in marital therapy) hardly suggests that the solution to marital problems is simply for husbands to "give in to" their wives and do whatever their wives say.
Communication in organizations includes all the means, both formal and informal, by which information is passed up, down, and across the network of managers and workers in a business. These various types of communication may be used to distribute official information between workers and management, to trade hearsay and rumors, or anything in between. The dispute for businesses is to control these countless communications so they serve to advance customer relations, encourage employee satisfaction, build knowledge-sharing all through the organization, and most significantly, improve the firm's competitiveness (Communication in Organizations, 2012).
Communication is one of the most prevailing and important activities in organizations. Basically, relationships grow out of communication, and the functioning and survival of organizations is based on effectual relationships amid individuals and groups. Additionally organizational capabilities are developed and carried out through intensely social and communicative processes. Communication helps people and groups manage activities to attain goals, and…
Aul, P. & Siira, K. (2010). Organizational Communication and Conflict Management
Systems. Nordicom Review, 31(1), p. 125-141.
Berger, B.K. (2008). Employee/Organizational Communications. Retrieved from http://www.instituteforpr.org/topics/employee-organizational-communications/
Boesky, J. (2011). Active Listening. Retreived from http://www.johnboesky.com/activelistening.php
Memo to Support the Adoption of Active Listening
Medical Practice Staff
Active listening may offer a great deal of potential to increase the effectiveness of communication which takes within the practice, creating increased clarity and reducing the potential for misunderstandings, especially with patients who may be emotional or find communication difficult. esearch by Street and Haidet (2011), looked specifically at communication between doctors and patients, and found frequent significant gap between physicians' perception of the patients' health concerns and actual beliefs and concerns, creating the potential for misunderstanding. Factors that were attributed to the problem were presumptions and communication issues between the two parties. While this research looked at doctors, other authors have extended this to different healthcare professions, applying to both patient and peer communication (Propp et al., 2010; Beam et al., 2010).
Active listening is a technique which the listener in the…
Beam, Rita J; O'Brien, Ruth A; Neal, Michelle, (2010), Reflective Practice Enhances Public Health Nurse Implementation of Nurse-Family Partnership, Public Health Nursing, 27(2), 131 -- 139
Noesner, G. W; Webster, M. (1997), Crisis intervention: Using active listening skills in negotiations, FBI Law Enforcement Bulletin, 66, 13 -- 18
Propp, Kathleen M; Apker, Julie; Ford, Wendy S. Zabava; Wallace, Nancy; Serbenski, Michele; Hofmeister, Nancee, (2010), Meeting the Complex Needs of the Health Care Team: Identification of Nurse -- Team Communication Practices Perceived to Enhance Patient Outcomes, Quality Health Research, 20: 15
Street, Richard L; Haidet, Paul, (2011), How Well Do Doctors Know their Patients? Factors Affecting Physician Understanding of Patients' Health Beliefs, The Journal of General Internal Medicine, 26(1), 21 -- 27
Sara expresses significant concern regarding finding a job, leaving her family and leaving her friends. While she enjoyed her studies in business she is not exactly sure how she can apply this to her daily life. She is also somewhat ambivalent about wanting to work in the business world, and wonders if she should try to find a position that she would find more emotionally and personally fulfilling. Sara is not involved in a romantic relationship at this time but does have a small but very close circle of friends, all of whom are moving to different places. Sara expresses sadness at the thought of leaving her friends, and concern that she will be able to keep up with them after college is over. She is also concerned that she will not be able to make friends in her new setting. Sara is an intelligent woman who appears to have…
Negotiator: hat are the roles of the negotiator? hat is Negotiation Jujitsu? hat is active listening?
The role of the negotiator is not to 'win' the argument or to convert either participant engaged in a state of conflict over to one side or the other side. Rather, negotiation is about engaging in a best practices mediation process, whereby an objective satisfactory to both parties is achieved at the end of the process. After all, "most negotiations are repeat performances, and it is "important to recognize and give proper weight to the context in which a negotiation is taking place; if it is within an on-going relationship, the significance of that relationship must be considered. It should be remembered that the "short-term objective of minimizing conflict" must not get in the way of developing and achieving long-range organizational goals. (Banker & Tradesman, 1994)
Thus, the objective of negotiation and the negotiator…
Banker & Tradesman. (17 Jul 1994) Reprinted by 2003 by The Negotiation Skills Company, Inc. Retrieved 28 Apr 2005 at http://www.negotiationskills.com/articleB1.html
At the same time, a series of interrelated events occur between the communication partners over time and space.
The active sender is comprised of encoder / interpretation / decoder. The passive-recipient, on the other hand, constitutes decoder / interpreter / encoder. Similar to the Shannon & eaver theory, each encodes and decodes the message according to her own interpretation of content.
Ultimately, communication is made up of signs. It is we who invest it with meaning and who provide those signs (or symbols) with a referent. The person on the other end (the decoder) cannot always understand the referent, or, if of a different culture, may have no knowledge of that referent altogether. Language is also diachronic, meaning that is constantly in flux from situation to situation. Thinking of the gap in the middle as well as the attendant 'noise' and the fact that the recipient always changes helps us…
Davis, Alanah. "Media Richness Theory." Theories Used in IS Research. Appalachian State University, 2 Feb. 2006. Web. 08 Mar. 2012. .
Heath, R.L., & Jennings B. (2000). Human Communication Theory and Research: Concepts, Contexts, and Challenges. 2nd ed. Mahwah, NJ: L. Erlbaum.
Lee, Jaesub. Chapter 2 Anatomy of the Communication Process. PowerPoint.
Lee, Jaesub. Chapter 4 Information and Systems. PowerPoint.
informal forms of education. I need to look clean and manicured. Details are important. I would wear something casual yet stylish. It is important to dress for success, too, since success is part of what I am selling. I cannot look too casual - I must look like I have achieved something in life because of my educational track.
This attitude should also be reflected in non-verbal behaviors. I would focus my nonverbal cues on energy and enthusiasm. I want my audience to be excited about traditional education. Part of what I am presenting in an educational track that will give students power and control over their life, so I need to move in a way that shows those two attributes. Movements should not be too exaggerated, but I cannot be stiff either. Audience sizes will probably range from dozens to hundreds, sufficient that nonverbal cues such as an expressive…
No author. (2008). How to give a persuasive presentation. eHow.com. Retrieved November 12, 2008 at http://www.ehow.com/how_18316_give-persuasive-presentation.html
Pierce, Sarah. (2007). The perfect presentation: appearance. Entrepreneur.com. Retrieved November 12, 2008 at http://www.entrepreneur.com/marketing/marketingbasics/article182438.html
Newell-Legner, Ruby. (2004). Ways to Promote Active Listening. RubySpeaks.com. Retrieved November 12, 2008 at http://www.rubyspeaks.com/articles/listening.asp
The "Dutch Test for Conflict-Handling," indentified my personality to have medium 'yielding' conflict style. This is consistent with my articulated belief that agreeability when handling conflicts is required, but not to the point that ethics are ignored. My test results on the "Big Five Personality" test thus support the notion that when handling ethical conflicts solving problems on a personal level and achieving a mutually beneficial solution is ideal. The need to do this in the financial industry today is evident in how many banks must renegotiate mortgages -- no one wants a foreclosure, as this benefits neither the home owner or the bank. Rather, resetting an interest rate so the home owner can stay in the homes but still make payments is the best solution, and this requires a compromise on both sides, ideally without a settlement in court.
A think, given what I have learned about the financial…
Although interpersonal and group level communications reside at a lower level than organizational communication, they are major forms of communication in organizations and are prominently addressed in the organizational communication literature. Recently, as organizations became more communication-based, greater attention was directed at improving the interpersonal communication skills of all organizational members. Historically, informal communication was primarily seen as a potential block to effective organizational performance. This is no longer the case is modern times, as on-going, dynamic, and informal communication has become more important to ensuring the effective conduct of work
It is also widely accepted that top managers should communicate directly with immediate supervisors and that immediate supervisors should communicate with their direct reports. In regard to issues of importance, top managers should then follow-up by communicating with employees directly. The Communication Accommodation Theory supports this rationale. In terms of supervisor-employee communication, one researcher argues the difficulty of trusting…
Bandura, A. (1982). Self-efficacy mechanism in human agency. American Psychologist, 37, 122-147.
Blumberg, A. (1970). A system for analyzing supervisor-teacher interaction. In A.
Simon & G. Boyer (Eds.), Mirrors for behavior, 3, 29-45.
Davis, T. & Landa, M. (1999). The trust deficit. Management Accounting, 71(10), 12-
First Student Placement Experience Expectations
Overall, I am anticipating an extremely positive experience although I am also sure that it will be punctuated with certain doubts, failures, and disappointments. In those instances, I will try to remember that perfection is another type of addiction and that as long as I am making the best and most genuine effort that I can to help my clients, that is the best that I can do. Nevertheless, I expect this experience to be a learning opportunity more than anything else but I hope to accomplish something beneficial for clients during the process.
Allen, K. "Development of an instrument to identify barriers to treatment for addicted women, from their perspective" International Journal of Addictions, Vol. 29, No.
4; (1994):429 -- 444.
Allen, K. "Barriers to treatment for addicted African-American women" Journal of the American Medical Association, Vol. 87; (1995):751 -- 756.
Allen, K. "Development of an instrument to identify barriers to treatment for addicted women, from their perspective" International Journal of Addictions, Vol. 29, No.
4; (1994):429 -- 444.
Allen, K. "Barriers to treatment for addicted African-American women" Journal of the American Medical Association, Vol. 87; (1995):751 -- 756.
Beckman, L. And Amaro, H. "Personal and social difficulties faced by women and men on entering alcoholism treatment" Journal of Studies on Alcohol, Vol. 47;
What are the ways in which your college experiences have prepared you for a career?
How do you evaluate success?
In what ways do you think you can be productive to our organization?
Describe a contribution you have made to a project on which you have worked in the past.
What qualities should a successful manager possess in your opinion?
Was there an occasion when you faced a conflict of opinion with a supervisor's decision or company policy? Describe how you handled the situation
What accomplishments have given you greatest satisfaction so far and why?
What interests you about our firm?
What led you to choose the field of study?
What kind of work environment are you most comfortable with.
How do you handle stress and work pressure?
Describe a task in which you worked as part of a team. What role did you take on? What went…
Healthcare Service Delivery
Interpersonal communication in delivery of health communication
Interpersonal communication is the form of communication that exists between two people and it is the type of communication that is deemed universal in many measures. Interpersonal communication involves the daily exchange which could be informal or formal in nature depending on the purpose and surrounding, it can take the form of facial expression, sounds, gestures, written words, spoken words and postures (MBA Knowledge base, 2011).
Interpersonal communication, involves dissemination and reception of objective message or information between two or more people/groups with an aim of getting the desired effect on the receiving individual or groups (Ally & Bacon, 1999). Some professional however contend that for a communication to qualify to be considered interpersonal communication then the two parties involved must be at close proximity and must be familiar with each other or share something in common. The health sector…
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Retrieved March 30, 2014 from http://www.abacon.com/commstudies/interpersonal/indefinition.html
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Health Promotion at EACH, (2014). Planning: Needs assessment: what issue should your program address? Retrieved March 30, 2014 from http://www.each.com.au/health-promotion/health-promotion-at-each/what-is-health-promotion/planning/
letter of recommendation which I, as being a graduate of interpersonal communication measures, have dealt with to a recently wedded pair - Lara and Jack Sawyer. The main objective of this document has been to focus on a few of the primary interpersonal communication problems that emerge in freshly married partners accompanied by guidance, based on pertinent scholarly documents, which will help them get around these communication problems.
Just before the problem of communication is explained in depth, it is actually essential to figure out what plays a role in relationship fulfillment to be able to position communication inside a theoretical framework. Scientific studies in this field seem to have largely been led by an essential theory of relationship quality and steadiness produced by Lewis and Spanier (1979). These scientists specify relationship quality as being the subjective assessment related to the connection on numerous interpersonal relationship designs as well as…
Barker, L.L. (1971). Listening behavior. Englewood Cliffs, NJ: Prentice-Hall.
Bodtker, A., and Jameson, J. (2001). Emotion in conflict formation and its transformation: Application to organizational conflict management. International Journal of Conflict Management, 12(3), 259-275.
Dwyer, A.L. (2007). Communication Patterns in Intimate Relationships: An Attachment Perspective. University of Alberta, ProQuest.
Lewis, R.A., & Spanier, G.B. (1979). Theorizing about the quality and stability of marriage. In W.R. Burr, R. Hill, F.I. Nye, & I.L. Reiss (Eds.), Contemporary Theories About the Family (Vol. 2) . New York, NY: The Free Press.
This, perhaps, has made me more of an avid listener that is eager to appreciate what others have got to say rather than being a high decibel demagogue that would neither brook any resistance nor would tolerate any dissidence, however mild that may be.
Thus, the very essence of communication, which is nothing but a means of encouraging and stimulating others to share their views while attempting to skillfully shepherd them to veer around towards the speaker's perspectives, and the form it would finally acquire, is heavily influenced by the speaker's personal behavioral traits.
Listening as a Potent Tool for Effective Communication
We must have heard numerous times the exhortation, "Listen carefully, I don't want repeat myself," in some form or the other but in our excessive eagerness to make ourselves heard, we have ignored such requests and pleas and put an unceremonious end to many a potentially enriching communication.…
Carbonell, M. (2005). Extreme personality makeover: How to develop a winning Christ-like personality to improve your effectiveness! . Blue Ridge, GA: Uniquely You Resources.
Donahue, M.C. (1996, December 1). How active is your listening? (communication technique; includes advice for managing anger) . Current Health 2, a Weekly Reader Publication, pp. 23-25.
Frisk, B. (2007, May 11). Effective Listening a Forgotten Art That Can Open Many Doors. Daily Herald, p. 12.
Madrigal, D., & McClain, B. (2001, August). The secret of active listening. Tactical Response, pp. 50-52.
Becoming and remaining an effective leader in any healthcare setting requires a wide range of skills, including most especially the abilities to analyze complex situations and communicate with clinicians from multiple disciplines. The Leadership and Communication coursework provided valuable information and insights concerning these professional needs, but it are also important to reflect on the lessons learned in order to reinforce the learning process. To this end, this four-part reflection paper provides a discussion concerning fresh insight developed with respect to my working style and how I work with others. In addition, an assessment concerning the insights gained regarding conversations and interactions with friends, family, coworkers, and others is followed by a discussion of the strategies that will be used to improve chances for success in the future. Finally, a summary of these four parts and the insights gained is provided in the conclusion.
Part 1: Working Style
Letter of Advise
Letter of Advice to Couple
Dear Sara and Tim, it is wonderful to discern that you are one of those smart couples who take their relationship seriously and are always looking out for guidance and a valuable piece of advice to keep their marital relationship healthy and tight. In the following lines, I will be discussing the necessary concepts that are crucial for the development of a happy relationship. Through my experience, I discovered that many troubles in a relationship crop up only due to the lack of interpersonal communication. This area of relationship grooming is highly significant; however it always suffers profuse negligence. Meaningful communication that would lead to the solution of hovering misunderstandings and troubles is very powerful in turning any spoiling relationship back to normal. This letter is designed to help you regarding various misconceptions and troubles which you must be facing and interpersonal…
Daniel J. Canary, M.D. (2003). Maintaining relationships through communication: relational, contextual, and cultural variations. Taylor & Francis.
Donald P. Cushman, D.D. (1985). Communication in interpersonal relationships. SUNY Press.
Lisa R. Hoffman, M. (1999). Gender and the Internet: Sex, Sexism, and Sexuality. ProQuest .
Metcalfe, S. (2009). Building a Speech. Cengage Learning, ProQuest.
Interpersonal Efficacy -- Using Empathetic Listening
Empathetic listening is a form of listening that takes into account more than just the words spoken. Empathetic listening involves a more holistic approach to listening and communication in general. Empathetic listening is sometimes also called active listening. It is a type of listening where the meaning of a communication lies in the verbal and non-verbal cues. Empathetic listening is a technique of listening that requires that the listener follow the words of the speaker and understand the intent behind the words, as well as the aspects involved during the delivery of the words. To empathetically listen without much practice is pretty strenuous and requires substantial concentration. Empathetic listening requires self-control on behalf of the listener because very often while people are speaking, the people who are listening have thoughts that they want to express that are directly related to statements made…
Bookbinder, PhD, L.J., & Johnson, J. (2006) Empathy, Listening Skills & Relationships. Available from: www.touch-another-heart.com. 2012 August 20.
multiple factors present influencing the client in the situation described, including social, environmental and psychosocial factors. The client Marvin is currently suffering from emotional, physical and educational neglect largely resulting from environmental factors but also social circumstances. Environmental factors contributing to his case include lack of proper housing and possible nourishment, a family history of substance abuse and poor living conditions. Both child and parent in this case lack adequate social support networks to work through their problems and deal with the stressors associated with their lifestyle.
The most pressing issue influencing the client's case in this case is environment. Child abuse is more frequently the result of environmental factors that include family, relatives and poverty as well as multiple social factors that predisposition a family to disadvantage (Gitterson, 2001). Marvin is a product or consequence of uncontrollable aspects of his environment. So to is his mother who has suffered…
Ivey, A. & Pederson, P.B. (1993). Culture-centered counseling and interviewing skills: A
practical guide. Westport: Praeger.
Gelles, R.J. & Lancaster, J.B. (1987). Child abuse and neglect: Biosocial dimensions.
New York: Aldine De Gruyter.
The person/message feedback reflects whether the focus is on the person who sent the feedback or the message. The immediate/delayed one is focused on the timeline of the feedback. The monitoring one has to do with the spontaneity and sincerity of the feedback. Finally, the supportive-critical one reflects the divergence or convergence of the feedback with the original message.
Self-centered feedback is a combination of the feedback types previously mentioned, being a person-focused one, most likely supportive, intentional and positive. This type of feedback can enhance the communication content if it reflects a sincere, unbiased opinion, but because it's likely to be subjective, it can distort the feedback message and implicitly become detrimental to the communication.
It is said that non-verbal communication accounts for more than 90% of the message sent out in an interview. In fact the verbal content weights only 7% of the message the interviewer…
Pierce, J.L. And Newstrom, J. 2000. Leaders and the Leadership Process. McGraw Hill: Boston, MA.
Wittenbaum, G.M. And Strasser, G. 1996. Management of Information in Small Groups. In Nye,
J.L. And Brower, a.M. (Eds.) What's Social About Social Cognition? Research on Socially Shared Cognition in Small Groups. pp. 3-28. Thousand Oaks: Sage Publications.
For a long time, people have engaged in negotiations, and it is evident that a handful of social attributes and personal characteristics contribute to successful negotiations. For one to be an excellent negotiator, there are several skills that are worth developing if one hopes to improve his negotiation skills. These skills will help one to overcome conflicts, assess situations, and adapt to some unexpected developments (eardon, 2004). This report endeavors to explain the impact the course material on negotiation has had on me. The numerous ways it has helped me in the interaction with other people, improvement in relationships with friends, family, business occasions and with my instructor.
I have learned to use different traits, strategies, and tactics to negotiate various purchases, conflicts, and deals successfully. When my classmates argue and disagree, I am able to arbitrate and come up with an amicable solution. I am able to…
Galoozis, C. (2010). "8 Essential Characteristics of a Good Sales Negotiator" http://www.nfib.com/article/8-essential-characteristics-of-a-good-sales-negotiator-51204/
Lum, G. (2005). ." The Negotiator Field book- Simple Strategies to Help Your Negotiate everything." McGraw Hill Professional
Reardon, K.K (2004). "Becoming a Skilled Negotiator" Harvard Business School Press
communication chapter 3 Maximum Performance, describe develop enhance communication abilities skills future (15 marks). Part 2: EITHE: imagine brought a consultant offer advice communication processes business/organisation work ( worked recently).
The modern day business society is extremely dynamic and competitive. In the context of increasing forces of globalization, economic agents transcend boundaries and strengthen their competitive positions. This virtually means that the companies are presented with two different situations. For once, within the global community, they become able to access wider consumer markets and enhance their sales levels. On the other hand however, within the domestic community, they encounter increased competition as more foreign players enter the local market.
The business community as such becomes more and more competitive. But the complexities of the economic climate do not end with globalization, as these are enhanced by other elements as well. For instance, the demands of the customers exponentially increase…
Forster, N.S., 2011, Maximum performance: a practical guide to leading and managing people, Edward Eldar Publishing
Active listening, Mind Tools, http://www.mindtools.com/CommSkll/ActiveListening.htm last accessed on January 11, 2012
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2004, Strategies for developing listening skills, National Capital Language Resource Center, http://www.nclrc.org/essentials/listening/stratlisten.htm last accessed on January 11, 2012
Whether at work, school, home, or in our own life, conflict is inevitable. We are bound to experience situations in which we are disappointed by or disagree with others. While some conflict situations end well, others turn out to be bad experiences. Personally, I have had a number of bad experiences with conflict. One situation that comes to mind occurred during my first job. At some point, my supervisor and I had a miscommunication regarding an assignment that involved a new client. The assignment turned out to be more complex than I anticipated. I requested for more time to work on the assignment and the supervisor approved the deadline extension. Nonetheless, closer to the initial deadline, she asked whether the task was complete. She was annoyed that some of the work had not been completed. I was disappointed as she had forgotten that she had granted me a deadline extension.…
A High Impact Negotiations Model: An Answer to the Limitations of the Fisher, Ury Model of Principled Negotiations
This study aims to discover the ways in which blocked negotiations can be overcome by testing the Fisher, Ury model of principled negotiation against one of the researcher's own devising, crafted after studying thousands of negotiation trainees from over 100 multinational corporations on 5 continents. It attempts to discern universal applications of tools, skills, and verbal and non-verbal communication techniques that may assist the negotiator in closing deals with what have been "traditionally" perceived as "difficult people." This study concludes that there are no such "difficult people," but rather only unprepared negotiators. The study takes a phenomenological approach to negotiations, with the researcher immersing himself in the world of negotiation training from 2012-14, for several major multinational corporations, intuiting the failings of the negotiators with whom he comes in contact,…
Allred, K., Mallozzi, J., Matsui, F., Raia, C. (1997). The influence of anger and compassion on negotiation performance. Organizational Behavior and Human Decision Processes 70(3): 175-187.
Andonova, E., Taylor, H. (2012). Nodding in dis/agreement: a tale of two cultures.
Cognitive Process, 13(Suppl 1): S79-S82.
Aristotle. (1889). The Nicomachean ethics of Aristotle. (Trans R.W. Browne).
Other elements that could lead to conflict include asynchronicity, the perceptions of what is appropriate for public and for private online spaces, and the limitations of reading and writing. These elements can lead to misunderstanding and to often needless conflict.
To avoid potential conflict arising from such misunderstandings, the authors suggest making "I" statements, which would allow the persons involved to understand the feelings behind the statements. Assumptions, as mentioned above, should be checked by questioning, and elements of active listening are also important. Finally, it is important to acknowledge perspectives other than one's own. It is also important to indicate an understanding that the perspective is one's own and not necessarily that of the others.
The authors also note that conflict will not always be avoided, but can be used as opportunities for learning and growth. When conflicts occur, the persons involved can learn about themselves and the reasons…
Mind Tools Ltd. (2008). Conflict Resolution. http://www.mindtools.com/pages/article/newLDR_81.htm
Moussou, Mihaela & White, Nancy (2004, May). Avoiding Online Misunderstandings. Full Circle Associates. http://www.fullcirc.com/community/avoidingconflict.htm
Sookman, Claire. (2007). Team Building: 3 Ways to effective team communication. The Sideroad. http://www.sideroad.com/Team_Building/effective_communication.html
We live in a very complex world today. People are often faced with difficulties that seem insurmountable. This complexity is both fortunate and unfortunate. Difficult as life can be, there is an increasing array of potential solutions. Some people find solace at their workplace, with life's difficulties driving them to greater productivity, for example. Others use their misfortune as a platform for helping others in creative ways. For some, however, life becomes so overwhelming that they simply cannot deal with the challenges they face on a daily basis. For such people, it is often helpful to seek the assistance of a counselor. It is for such counselors that author Gary Collins wrote Christian Counseling. His ideas on the nature and core of counseling can stimulate ideas not only about how the counselor can use his or her existing skills to ensure that clients are helped effectively, but also about…
Collins, G. (2007). Christian Counseling: A Comprehensive Guide (Third ed.) Dallas, TX: Thomas Nelson. (63-82)
Martin, A. (2014, Dec. 26). Active Listening Skills. The Counsellors Guide. Retrieved from: http://www.thecounsellorsguide.co.uk/active-listening-skills.html
There are a number of norms for business communication . Business communications serves to perform a number of tasks, ultimately leading to improving the performance of the business. It can inform, motivate, explain or clarify, and business communication can also help to build a team. Within these roles, however, there are some norms for communication in the business setting. Business communication has a higher degree of formality than casual conversation. This is the same no matter by what means the communication occurs, but it also means that communication is more frequently in writing. That allows for better choice of words, for accurate recording of the communication and for communicating the message to many respondents. A more formal style also helps with broadcasting a message to a larger audience, because the formal style focuses the communication strictly on the issues at hand (Ingram, 2015).
The fact that…
Baack. (no date). Chapter 3: Management communications: Verbal and non-verbal channels.
Hopkins, L. (2015). The five key elements to nonverbal communication in business. Frugal Marketing. Retrieved December 5, 2015 from http://www.frugalmarketing.com/dtb/nonverbal.shtml
Ingram, D. (2015). Communication etiquette in business. Houston Chronicle. Retrieved December 5, 2015 from http://smallbusiness.chron.com/communication-etiquette-business-2827.html
MSG (2014). Overcoming communication barriers. Management Study Guide. Retrieved December 5, 2015 from http://www.managementstudyguide.com/overcoming-communication-barriers.htm
253). When asking questions the teacher begins the cognitive process of understanding how the parents think and this is an important step for the educator to gather pertinent information to further analyze the learner's needs with the parents or guardians.
Step three in the LAFF process is for the teachers to focus on the issues throughout the communication process with the parents. The cognitive perspective encourages focusing and problem-solving when focusing on the mental process of how individuals think, perceive, remember, and learn (Sternberg & Mio, 2006). McNaughton and Vostal describe this as the time when a teacher begins the process of "checking for understanding" and once the understanding of the issues has been explored the teacher and parent can move forward on problem-solving solutions (2010, p.254).
The final step of the LAFF process is for the teacher to identify the first step. This part of the cognitive process displays…
McNaughton, D., & Vostal, B. (2010, March). Using active listening to improve collaboration with parents: The LAFF don't CRY strategy. Intervention in School and Clinic, 45(4).
Sternberg, R.J., & Mio, J.S. (2006). Cognitive psychology (4th ed.). Belmont, CA: Thomson Higher Education.
The high divorce rates in First World nations have encouraged researchers, family counselors, and religious advocates to investigate the core foundations for the creation of a successful marriage. Starting in the 1960s, evolving social context ultimately shifted the rationale in why individuals choose to marry, and over time, divorce has come to be viewed as the preferred alternative to an unhappy marriage. One main fundamental principle to achieve marital success is to recognize women desire love, while men simultaneously need respect to feel fulfilled within the relationship. Emotional intelligence within a relationship and acknowledging various marital myths also contribute to the fundamental elements of marital success. Dissociating from marital myths and misconceptions is an essential part to understanding the true foundations for a happy and successful marriage. Appreciating and understanding how attachment styles affect marital relationships is also essential. These beliefs and attachment styles contribute to the marital…
Eggerichs, E. (2004). Love and Respect: The Love She Desires, The Respect He Desperately
Needs. Nashville: Thomas Nelson.
Gottman, J. (1993). A Theory of Marital Dissolution and Stability. Journal of Family
Psychology, 7(1), p. 57-75.
Relapse prevention therapy breaks down the chemical dependency recovery process into specific tasks and skills, which patients must learn in order to recover; it also shows patients how to recognize when they are beginning to relapse, and how to change before they start using alcohol or drugs again (Gorski and Kelley, 2003).
In order to understand the process of relapse prevention, we will first look at the phenomena of chemical dependence, and its associated behaviors, and the phenomena of relapse, in order to be able to then look at the various ways of tackling these behaviors to induce relapse prevention in the patients.
What is Chemical Dependency/Chemical Addiction?
Chemical dependency is a disease caused by the use of alcohol and/or drugs, causing changes in a person's body, mind, and behavior: as a result of the disease of chemical dependency, people are unable to control the use of alcohol and/or drugs,…
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Daley, D. (1987) Relapse prevention with substance abusers: clinical issues and myths. Social Work, 45(2), 38-42.
Gorski, T.T. Passages Through Recovery. Center City, MN. Hazelden Press, 1989.
Gorski, T.T. Understanding the Twelve Steps. New York: Prentice Hall/Parkside, 1989.
The primary goal of both private- and public-sector medical organizations is, of course, to provide the highest standard of medical care to their patients. This requires, of course, professionals who are trained in the latest scientific and medical techniques and both private and public health-care institutions in Great Britain in general accomplish this element of their task. However, providing quality health care is not simply a medical issue: It is also a question of management principles and in this area it is all-too-often the case that health-care organisations fail. It is perhaps inevitable that publicly run health-care institutions are even farther a field in their management style from the best run corporations than are privately run health-care institutions (which are legally constituted along the lines of other for-profit firms) and this fact has a number of important drawbacks for institutions that are a part of the NHS. However,…
Brownell, J. (1986)
Building active listening skills. Englewood Cliffs, NJ: Prentice-Hall.
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Chaudron, D. (2000). Decisions to make before organizational change. Strategic Planning & Organizational Change Available: http://www.organizedchange.com/strthome.htm .
These authors add that with respect to this exemplary leadership quality, "Although a significant difference existed by gender, both men and women rated challenging the process as their least developed leadership skill" (p. 259). This also means that people must be willing to take personal and professional risks, including speaking up for what they believe in the workplace, but the cost-benefit analyses that are routinely used by winners can help establish the framework in which such pursuits are achievable.
Such intuitive decisions may be valuable in the workplace when someone's experience and intellect combine to produce consistently positive outcomes, but it is reasonable to suggest that many successful business leaders take their time in formulating decisions about many of the complex issues they encounter on a day-to-day basis, but in some cases, time is of the essence and what "seems more right" will have to do. People with fine-tuned senses…
Adams, T.C. & Keim, M.C. (2000). Leadership practices and effectiveness among Greek student leaders. College Student Journal, 34(2), 259.
Goleman, D. (2000). Working with emotional intelligence. New York: Bantam Books.
Intagliata, J., Smallwood, N., & Ulrich, D. (2000). Leveraging leadership competencies to produce leadership brand: Creating distinctiveness by focusing on strategy and results.
Human Resource Planning, 23(3), 12.
Without the proper usage and awareness of emotional intelligence, however, this strength has the potential to become a weakness as it was one of the reasons I made a point to try to avoid conflict with my fellow employees. However, once I became aware of the fact that I demonstrate this proclivity to avoid conflict and have corrected my behavior to cease doing so, I have foundthat my empathetic nature is a valuable asset in the corporate world. It is due to my empathy that I am able to be a good listener and practice active listening so that I can get to the root causes of what issues -- both implicit and explicit -- motivate speakers to address certain topics. Furthermore, this degree of empathy oftentimes translates into a fairly good rapport and degree of amicability with others.
Another intrinsic personality trait that I have that benefits me in…
Cortright, S.M. (2012). "10 tips to effective & active listening skills." Power to Change. Retrieved from http://powertochange.com/students/people/listen/?flip=yes
Skiffington, S. Zeus, P. (2010). "Emotion intelligence, executive coaching and how to change emotions in the workplace and why most executive coaching initiatives do not work!." Behavioral Coaching Institute. Retrieved from http://www.1to1coachingschool.com/Emotion_Intelligence_Executive_Coaching_and_Change.htm
-- ¢What are your signature strengths -- the skills and abilities that are unique to you?
Function or Task):
O = Current level
X = Desired level
Critical Mass Grid
Make it Happen
Help it Happen
Let it Happen
VP GVMT SV
There are many different potential routes to evaluate someone's perspective towards any particular organizational objective. In any given project, it is important to evaluate the key stakeholders in order to have a sense of their level of support for a project. In most cases, interviews are particularly useful for getting the story behind a participant's experiences and the interviewer can pursue in-depth information around a topic (McNamara, N.d.). In this scenario, our team will conduct interviews with the key stakeholders at Luke and Associates to determine their level of commitment towards the new project.
Interviews represent a form of information collection that can be effective in regards to being able to identify…
Lagace, M. (2000, May 23). The Emerging Art of Negotiation. Retrieved from Harvard Business School: http://hbswk.hbs.edu/item/1517.html
Manktelow, J., & Carlson, A. (N.d.). Active Listening. Retrieved from Mind Tools: http://www.mindtools.com/CommSkll/ActiveListening.htm
McNamara, C. (N.d.). General Guidelines for Conducting Research Interviews. Retrieved from Free Management Library: http://managementhelp.org/businessresearch/interviews.htm
RESOLVING ORGANIZATIONAL CONFLICT
Management Theory and Thought: Identifying and Resolving Organizational Conflict
Understanding Individual Preferences
The modern business environment has become more complex and diverse than ever before. Globalization has been driven by technological innovations that allow for greater communication, information sharing, travel, and business networks that span the globe. Employees today expected to handle workloads that push their productivity beyond that of any generation in the past. Furthermore, the complexity and diversity found in this environment often significantly increase the potential for organizational conflict. Teams are now more commonly spread out across geographic locations and often represent individuals from far different backgrounds.
There are many perspectives that can be used to try to build organizational conflict resolution capabilities in an organization and this objective can be viewed from many perspectives. For example, you can try to build conflict resolution skills in the individual,…
Brenner, M., Fairris, D., & Ruser, J. (2004). "Flexible" Work Practices and Occupational Safety and Health: Exploring the Relationship Between Cumulative Trauma Disorders and Workplace Transformation. Industrial Relations, 242-266.
Gherri, B., & Eimer, M. (2011). Active Listening Impairs Visual Perception and Selectivity: An ERP Study of Auditory Dual-task Costs on Visual Attention. Journal of Cognitive Neuroscience, 23(4), 832-844.
Hunt, G., & Cusella, L. (1983). A field study of listening needs in organizations. Communication Education, 32(4), 393-401.
Terestre, D. (2004, March 26). Talking him down: the crisis negotiator. Retrieved from Police One: http://www.policeone.com/columnists/PoliceMagazine/articles/82818-Talking-him-down-the-crisis-negotiator/
"Twenty-three million Americans experience workplace bullying within their work lifetimes" (cited in Seagriff, 2010, p. 575). With the economic challenges Americans are facing recently, tensions in the workplace are also on the rise, as employees increasingly worry that their jobs are in jeopardy. This fear over possibly losing their job means many employees will not risk reporting bullying to their employers.
Interdependence conflicts, as mentioned, are another common type of workplace conflict. This type of conflict centers on an employee's dependence of another person's assistance, input or output to perform their job (Kankanhalli, Tan, & Kwok-kee, 2007). In other words, task interdependence varies depending on the extent which an employee needs materials, information or support from their workplace peers, in order to do their job. "Task interdependence alters the course and consequences of conflict. Some have asserted that because high task interdependence implies the need for intensive interactions among members,…
Bacal, R. (1998). Conflict prevention in the workplace: using cooperative communication. Winnipeg: Bacal & Associates.
Bhattacharya, S. (19 Sept 2010). "Resolving conflict at work." Busienss Today, 19(9). p. 127-129.
Booher, D. (May 1999). "Resolving conflict." Executive Excellence, 16(5). p. 5.
Budd, J. & Colvin, a. (Jul 2008). "Improved metrics for workplace dispute resolution procedures: Efficiency, equity and voice." Industrial Relations, 47(3). p. 460-479.
Public Personnel Management
The evaluation of the potential candidates is a crucial procedure because the selection of wrong candidate may result in the reduced efficiency of the organizational processes and can adversely impact the organizational objectives. The utilization of Skills Matrix in the evaluation procedure has been proved as less time consuming and effective. In this study, three candidates are evaluated for the position of supervisor who will be responsible for the analysis of quantitative data, implementation and coordination. Therefore, the candidates were evaluated by the Skills Matrix which was developed according to the knowledge, skills and abilities of the position that are required for the available position. The results obtained from the Skills Matrix were less time consuming and were in accordance to the job requirement and facilitated in the identification of the best potential candidate.
Competencies equired for the Position
Factors to Evaluate 1
Bratton, J., & Gold, J. (2001). Human resource management: theory and practice. Psychology Press.
Campion, M.A., Pursell, E.D., & Brown, B.K. (1988). Structured interviewing: Raising the psychometric properties of the employment interview. Personnel Psychology, 41(1), 25-42.
Gatewood, R., Feild, H., & Barrick, M. (2010).Human resource selection.Cengage Learning.
Human resources management.Oxford University Press, 2011.
Counseling is described by Kobeisy as the professional form of guidance that is aimed at addressing concerns as well as aid individuals in improving their attitude, coping skills as well as behavior (Kobeisy 1).Counseling can help people, families as well as groups in achieving optimal growth and development for the stages of life in which they go through. Counseling as a profession has many specialties like marriage, grief, and pastoral as well as career. It is worth noting that apart from pastoral counseling, the field of counseling is meant to be a free.This is to imply that the counselor should be open minded while approaching their clients with an attitude that is non-judgmental. They are also not allowed to impose or even direct their clients. The counseling process should therefore help the clients to clearly see their choices, appropriately set their objectives while making the necessary changes in order to…
Caldwell, Benjamin E, Woolley, Scott R, Caldwell, Casey J. Preliminary estimates of costeffectiveness for marital therapy. Journal of Marital and Family Therapy, 33:392 -- 405, 2007
Carr, Alan. Family Therapy: Concepts Process and Practice (2nd edn). Chichester:
Cohl, D'Vera "At Long Last, Divorce." Pew Research Center < http://pewresearch.org/pubs/1617/long-duration-marriage-end-divorce-gore
Jesus' Teachings, Prayer, & Christian Life
"He (Jesus) Took the Bread. Giving Thanks Broke it. And gave it to his Disciples, saying, 'This is my Body, which is given to you.'" At Elevation time, during Catholic Mass, the priest establishes a mandate for Christian Living. Historically, at the Last Supper, Christ used bread and wine as a supreme metaphor for the rest of our lives. Jesus was in turmoil. He was aware of what was about to befall him -- namely, suffering and death. This was the last major lesson he would teach before his arrest following Judas' betrayal. Eschatologically speaking, the above set the stage for the Christian ministry of the apostles, evangelists and priests. Indeed, every Christian is called to give of him or herself for the Glory of God and the Glory of Mankind. The message at the Last Supper was powerful. People have put themselves through…
S., experts estimate the genuine number of incidents of abuse and neglect ranges three times higher than reported. (National Child Abuse Statistics, 2006) in light of these critical contemporary concerns for youth, this researcher chose to document the application of Object elation, Attachment Theories, and Self-Psychology to clinical practice, specifically focusing on a patient who experienced abuse when a child. Consequently, this researcher contends this clinical case study dissertation proves to be vital venture, which will contribute to enhancing research in the field of psychology.
For this clinical case study dissertation exploring Object elation, Attachment Theories, and Self-Psychology, along with researching information for the application of these theories to clinical practice, this researcher answered the following research questions.
What is Winnicott's elational Model Theory?
What is Bowlby's Attachment Theory?
What is Kohut's Self-Psychology?
How may components of these three theories be applied to the clinical case chosen for…
American Psychiatric Association, (2004). Diagnostic and Statistical Manual of Mental Disorders, Fourth Edition, Test Revised. Washington DC.
Blatt, S. (1974). Levels of object representation in anaclytic and introjective depression. New York: International University Press.
Bowlby, J. (1969) Attachment. Volume One of Attachment and Loss, New York: Basic
Over the course of the interview I asked the woman questions about her boyfriend but mostly about herself, her happiness and her life of late. The woman described that she had a very busy course load, had to work extra hours to support herself and then found herself working very hard to support a relationship with someone who was inattentive and needy due to substance abuse problems.
Throughout the interview I nodded and affirmed the woman's concerns and feelings, offering support and sympathy through eye contact. The interview concluded when I summarized the situation and affirmed that I had interpreted the situation correctly, and together with the interviewee decided that she needed to spend more time focusing on her own needs and break up with her partner. The client seemed satisfied with this conclusion, which she had come to already but just needed support and reaffirmation that she was making…
American Psychological Association. (1992). "Ethical Principles of Psychologists and Codes of Conduct." APA. Available: http://www.apa.org/ethics/code1992.html
Stewart, C. & Cash, W. (2000). "Interviewing: Principles and Practices." The McGraw-
Hill Company. Available: http://www.mhhe.com/socscience/speech/stewart9/students/counseling/strategi.htm
sales organization evaluates its sales team. The organization I am using is Carton Bros. Ireland it is a poultry distribution company. The question in more specific terms is intention to discover what are the different methods of performance appraisals this organization uses in order to evaluate how their sales team are performing?'
About the company
Carton Brothers is the name of the company that produce Manor Farm chicken. It dates back to 1775, when it was started in the Dublin market. It soon grew substantially as a company and gradually became one of the largest traders in the country diversifying and, in fact, one part of it becoming involved in the import, blending and selling of tea. The company also sold may other commodities such as rabbit, spirits & eggs amongst other things.
It was in 1956 that the company first turned to rearing the chickens and making them more…
The Angelo Celt ( 1 June, 2011) Case taken against Carton Bros, Shercock http://www.anglocelt.ie/news/courtreports/articles/2011/06/01/4004726-case-taken-against-carton-bros-shercock/
Carton Brothers About Us
Cooper, M., Watson, J.C., & Hoeldampf, D. (2010). Person-centered and experiential therapies work: A review of the research on counseling, psychotherapy and related practices. Ross-on-Wye, UK: PCCS Books.
However, he also shows a high degree of empathy, sympathy, and compassion for others. Frequently a significant contributor in a service-oriented sales role" (Weitzul 1993:49). This characterization of the necessary qualities for successful salespeople is very different from the traditional persona of salespeople who, especially in prior generations, often maintained an Aggressive-Compulsive behavioural style that is normally defined as a personality type that relies on a domineering approach lacking in sensitivity and empathy, who may be a better technical sales person than a more interpersonal sales person (Weitzul 1993:139).
Ultimately, empathy is now recognized as a crucial element of successful and effective sales techniques. Ideally, empathy expressed by salespeople should be established quickly and clearly as early as possible in the sales pitch; preferably, it should be incorporated into the introductory sentence or two of the initial exchange between salespeople and their customers. Whereas dynamic and hard-hitting sales pitches were…
Abelson, R.P., K.P. Frey, et al. (2004). Experiments with People: Revelations from Social Psychology. Mahwah, NJ, Lawrence Erlbaum Associates.
Baumann, Chris, Suzan Burton, and Gregory Elliott. 2007. "Predicting Consumer Behavior in Retail Banking." Journal of Business and Management 13:79-87.
Berlant, Lauren, ed. 2004. Compassion: The Culture and Politics of an Emotion. New York: Routledge.
Brown, Deaver, and Joseph E. Levangie. 2006. "The Often-neglected Term in the Entrepreneurial Equation -- the Purchase Order." New England Journal of Entrepreneurship 9:61-78.
I need to acknowledge that I can only control how I react with an environment, but that I cannot control the environment itself, and I can try to ensure that my reactions are consistent across time and space. Finally, I need to make some changes to how I deal with stress in general, which may make me more resilient in my professional life. I need to learn to laugh at myself, and I need to embrace a more optimistic outlook. Finally, because resiliency is linked to personal stress levels, I need to engage in healthy behaviors, such as eating right and exercising.
Title of the Assessment: Assessing Your Creative Personality
Purpose of the Assessment: The purpose of the assessing your creative personality assessment is to estimate the subject's creative potential.
Actual Score: +1
Interpretation of Score: I have an average creative personality.
Improving Effectiveness / Efficiency: With all of the…
But in light of my enhanced knowledge of the author's history, I can now approach the poem with a etter understanding of the author and of what he may e intending to convey. It took several readings of the poem to come to some comprehension. I was at first puzzled not sure if some underlying political motif existed here or whether the poem was a straightforward description of an 'Autumn day in Teheran'. Perhaps, just like a conversation depends on the mind of the listener who interprets it according to the specific slant that he or she gives it, so, too, poems in general and this poem in particular can e read and interpreted in either direction hinging as much on the mind of the reader as on the author. 'Autumn in Teheran' accordingly can e read in a straightforward manner as descriptive of an approaching season in Iran, whilst…
During these meetings, it is necessary to align my coaching objectives with both the business and the career goals of the employees. I can directly address the challenge of solving problems for employees without allowing them to do so first by utilizing appreciative questions that requires them to search for applicable solutions. In the event that they cannot I can provide solutions for them. I can directly address the challenge of my avoiding conflict by farming conflict in a beneficial manner which reinforces the positives in the situation, both internally and externally. I can also actively promote the virtues of emotional intelligence from an internal and external perspective to actively reduce the incidence and severity of conflict.
Ashkanasy, N., Hartel, C., Zerbe, W. (2000). Emotions in the Workplace: esearch, Theory and Practice. Westport: Quorum Books.
Cram, F. (2010). "Appreciative inquiry." MAI eview. 3 (1): 1-13.
Jalongo, M.J. (1995). "Promoting…
Ashkanasy, N., Hartel, C., Zerbe, W. (2000). Emotions in the Workplace: Research, Theory and Practice. Westport: Quorum Books.
Cram, F. (2010). "Appreciative inquiry." MAI Review. 3 (1): 1-13.
Jalongo, M.J. (1995). "Promoting active listening in the classroom." Childhood Education. 72 (1): 13-18.
Kahneman, D, Tversky, a. (1981). "The framing of decisions and the psychological choice." Science. 211 (4481): 453-458.