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Provide an example of something you learned through positive reinforcement; provide an example of something you learned through negative reinforcement.
Through positive reinforcement, I learned how to throw a ball. My father taught me in the backyard, and the farther I threw it, the more he told me I had done a 'good job.' I learned through negative reinforcement not to breathe through my nose while swimming -- every time I breathed incorrectly, I would always choke on the water, which made me extremely aware of how I was breathing.
Provide an example (and the steps involved) of something you can teach a child or a pet through shaping.
You can housebreak a puppy through shaping. First, you keep the puppy in a crate because it does not want to soil its den, and only let it out of the crate when you can observe the puppy. When the puppy…
The main topic being studied in McIlvane's research paper, "Translational behavioral analysis: from laboratory science in stimulus control to interventions with persons with neurodevelopmental disabilities" is translational behavioral analysis. It is largely defined as a hybrid of the two conventional methods of behavioral analysis: basic and applied behavioral analysis. Its distinction between these two forms largely involves its hybridization of them, and its identification as "a subfield of behavior analysis" (McIlvane, 2009, p. 273).
There are no research questions in this paper for the simple fact that it does not contain original research and is merely the author's reflection and analysis of this particular subject. The rationale for the paper is that translational behavioral analysis is a relative newcomer to the modes of science that were previously stratified as either basic or applied behavioral analysis. As such, it is worthy of study because it can bridge the gap…
Baer, D.M., Wolff, M.M., Risley, T.R. (1968). "Some current dimensions of applied behavior analysis. Journal of Applied Behavior Analysis. 1, 91-97.
McIlvane, W.J. (2009). Translational behavioral analysis: from laboratory science in stimulus control to interventions with persons with neurodevelopmental disabilities. The Behavior Analyst. 32, 273-280.
Honeypot and Honeynet Emerging Technologies
In the present IT environment, individuals and businesses are becoming more dependent an open network that includes the Internet where business transactions, government services and commercial activities are realized. However, the use of open network has led to the development of new information security issues and cyber threats that are being utilized by the cyber criminals. Thus, a mistrust in computer network technologies and telecommunications can affect socio-economic of global enterprises, an increase in the complexity of network infrastructures and communication lead to an increased demand for a new approach to cybersecurity.
Essentially, the threats in the cyber security landscapes are continuously evolving. The reactive and traditional security measures are no more sufficient to protect cyber information infrastructures. Thus, honeypots are the new emerging technology tools focusing in the areas of network forensics and network security, which is effective in enhancing network security of an…
Clark, D., Berson, T., & Lin, H.S. (2014). At the Nexus of Cybersecurity and Public Policy: Some Basic Concepts and Issues. Washington. National Academies Press.
Sokol, P. Misek, J. & Husak, M. (2017). Honeypots and honeynets: issues of privacy. EURASIP Journal on Information Security. 4.
Behavioral Finance Concept v. Efficient Market Hypothesis:
For more than a century, the concept of efficient markets has been the subject of numerous academic researches and huge debates. An efficient market is described as a market with a large number of balanced profit maximizers that are actively competing against each other to forecast the future market values for individual securities. The efficient market is also defined as a market where current information is nearly freely available and accessible to all participants. Generally, in an efficient market, competition will make complete effects of new information on essential values to be reflected instantly in real prices (Singh, 2010). The efficient market hypothesis has developed to become a significant cornerstone of contemporary financial theory even though the market seems to be more modern and characterized by increased inefficiencies. As a result, the standard finance for rational analysis framework has been placed in an…
"Analysis of Behavioral Finance Efficient Market Hypothesis for the Amendment and Innovation." (n.d.). Tastecaste.com. Retrieved July 25, 2012, from http://www.tastecate.com/freepages336095_Analysis-of-behavioral-finance-efficient-market-hypothesis-for-the-amendment-and-Innovation#
"Behavioral Finance -- A Challenge to the EMH." (2010). Accredited Portfolio Management
Advisor. Retrieved July 25, 2012, from http://www.cffpinfo.com/pdfs/APMA_Sample.pdf
Cunningham, L.A. (2002, January 6). Behavioral Finance and Investor Governance. Washington and Lee Law Review, 59(3), 767-837. Retrieved from http://scholarlycommons.law.wlu.edu/cgi/viewcontent.cgi?article=1346&context=wlulr
Behavioral Finance and Analysis of American Financial Crisis
Financial theories are the cornerstone of the modern corporate world. They lay the foundation for most tools used in areas like asset pricing and investment banking. Most theoretical concepts like general equilibrium analysis and information economics are planted in the field of microeconomics. There are several different financial theories based on both consumer behavior, as well as how they impact decisions made by financial managers.
One financial theory that many business managers use is The Modern Portfolio Theory,
or MPT. It suggests how investors use diversification to enhance their portfolios, as well as how to price an asset based on the risk, in relation to the market as a whole. Modern portfolio theory displays the return of an asset as a variable, and the portfolio as a combination of all of the assets. The return of a portfolio is also a random…
Klier, Thomas H. "From Tail Fins to Hybrids: How Detroit Lost its Dominance of the U.S. Auto Market." Economic Perspectives 33.2 (2009), 2-17. Web.
Heakal, Reem, 2008. Macroeconomic Analysis: Retrieved on May 10, 2012 from:
Krumm, Paul, 2007. How Money is Created Retrieved on May 10, 2012 from:
ehavioral Finance and Human Interaction a Study of the Decision-Making
Processes Impacting Financial Markets
Understanding the Stock Market
Contrasting Financial Theories
Flaws of the Efficient Market Hypothesis
Financial ubbles and Chaos
The stock market's dominant theory, the efficient market hypothesis (EMH) has been greatly criticized recently for its failure to account for human errors, heuristic bias, use of misinformation, psychological tendencies, in determining future expected performance and obtainable profits.
Existing evidence indicates that past confidence in the EMH may have been misdirected, as the theory's models do not show a thorough understanding of trading operations in a realistic light.
Researchers have suggested that a variety of anomalies and inconsistent historical results demand that traditional financial theories, namely the EMH, be reconstructed to include human interaction as a key decision-making process that directly affects the performance of financial markets.
This research paper aims to determine whether or not there is a…
Barrett, Larry. (January, 2001). Emotional investing a recipe for disaster. CNET News.com.
Bernstein, Peter. (1998). Against the Gods: The Remarkable Story of Risk. New York, NY: John Wiley & Sons.
Brennan, Phil. (March 12, 2002) The Great Stock Market Scam. NewsMax.com.
Business Week. (September 29, 1997) The Perils of Investing Too Close to Home.
iopsychology is the scientific study of behavior and mental processes through a biological approach (Cooper 2000). Practitioners in this field believe that biological processes may explain certain psychological phenomena, such as learning, memory, perception, attention, motivation, emotion, and cognition, particularly problems and issues connected with these phenomena. iopsychology is also called biological psychology, psychobiology, behavioral biology or behavioral neuroscience (Cooper).
Practitioners in this new field use varied and overlapping fields of study: cognitive neuroscience, which primarily examines the brain to understand the neural workings of mental processes; psychopharmacology, which deals with the effects of drugs on psychological functions; neuro-psychology, which is concerned with the psychological effects of brain damage in humans; behavioral genetics, which deals with behavior and psychological traits; evolutionary psychology, which is involved with how psychological processes have evolved; and comparative psychology, which compares findings among different species (Cooper). The last science centers on ethology, which…
Chudler, E. (2001). Biopsychology. http://faculty.washington.edu/chudler/introb.html
2003). The Mystery of the Human Brain. The Quest Team. http://library.thnkques.org/TQ0312238/cgi-bin/view.cgi
Cooper, Cat. (2000). Biopsychology. Microsoft ® Encarta ® Online Encyclopedia. http://www.angelfire.com/az2/MystiCat/biopsychology.htm
Cummings, Benjamin. Behavioral Biology. Pearson Education, Inc. http://biosci.usc.edu/documents/bisc121-fuhrman_11/403.pdf
Behavioral scientists and investigate often rely on criminal profiling to narrow down the list of possible suspects in a crime scene or in a potentially threatening situation. This is primarily done by matching personal traits and behavioral patterns of criminals to the way in which the crime was committed and that can help in shrinking the large pool of suspects to a few which makes it relatively easier to solve the crime. (Douglas, J.E., Olshaker, M., 1986). Profiling has often been a target of intense debate by people who feel victimized by the process, however, it must be understood that profiling can never lead to one specific person. It can only help in providing leads to possible suspects and that too by means of their personality traits and behavioral past. In other words, a person who has not committed crimes and doesn't have suspicious behavior or personality traits…
Douglas, Ressler, Burgess and Hartman: Criminal profiling from crime scene analysis, in: Behavioral Sciences and the Law, 4 (1986), p. 401 -- 426.
Douglas, J.E., Olshaker, M.: The Anatomy of Motive, Scribner, New York, 1999.
Behavioral risk for HIV infection among gay and bisexual men in the United States
According to reports published by the Centre for Disease Control and Prevention (CDC), they state that by the year 2004, more than nine hundred and forty thousand individuals in the United States of America had been diagnosed with AIDS, majority of who were gay men and African-Americans. This report including others have brought the issue of HIV infection in gay and bisexual men into sharp focus and more in particular the behavioral risks that the group exposes themselves to, which have contributed to the sharp increase in HIV infection amongst members of this group. This research intends to focus of this behavioral risk and preventive measures that have been established to prevent HIV infection in gay and bisexual men in the United States.
Another recent research conducted by Centre for Disease Control and Prevention…
Hockenbury, D., & Hockenbury, E., (2008), Psychology, Word publishers, pp 232-234
Kelly, J.A. (1992). HIV risk behavior reduction following intervention with key opinion leaders of population: An experimental analysis. American Journal of Public Health, 82, 1483 -- 1489.
Latkin, C.A., Sherman, S., & Knowlton, A. (2003). HIV prevention among drug users: Outcome of a network-oriented peer outreach intervention. Health Psychology, 22, 332 -- 339.
Wasserheit, J.N., & Aral, S.O., (1996), the dynamic topology of sexually transmitted disease epidemics: Implications for prevention strategies. The Journal of Infectious Diseases, 201 -- 213.
Behavioural psychology in modern day has devised a number of ways to deal with serious problem areas in children with special needs and the youth. These means of treatment include rewarding admirable behaviour along with presenting corrective consequences for the undesired ones. Using skin shock as a supplementary form of encouraging positive behaviour does not meet the requirements in the torture definition of the UN Convention against Torture. Skin Shock in behavioural terms is used to mitigate the effects of an illness condition or condition. Thus, it cannot be termed as a form of torture. The application of shock on the skin for two seconds does not inflict or arouse any painful sensation (Israel, 2010).
Pros and 3 Cons Statements
esponse contingent electrical stimulation is regarded as one of the most intrusive behavioural punishment technique; it is still potentially the safest and most effective of methods. The effectiveness of the…
Ellawala, T. I. (2015). The Efficacy of Electroconvulsive Therapy in Managing Self-Injurious Behaviours Among Youth with Autism Spectrum Disorder: A Review. Scholarly Undergraduate Research Journal at Clark,1(1), 3.
Israel, M. L (2010). Behavioural skin shock saves individuals with severe behaviour disorders from a life of seclusion, restraint and/or warehousing as well as the ravages of psychotropic medication: reply to the MDRI appeal to the U.N. Special rapporteur on torture. Retrieved 26 August 2016 from http://abcnews.go.com/images/Nightline/HT_MDRIReportResponse_2_100630.pdf
Kaufman, L. (2015). Parents defend school's use of shock therapy. N.Y. / Region. Retrieved from http://www.nytimes.com/2007/12/25/nyregion/25shock.html?_r=0
Salvy, S. J., Mulick, J. A., Butter, E., Bartlett, R. K., & Linscheid, T. R. (2004). Contingent electric shock (SIBIS) and a conditioned punisher eliminate severe head banging in a preschool child. Behavioural Interventions,19(2), 59-72.
Issues of resistance are also high on the list of concerns about the school system, with the popular view being that race and economic class are the primary motivators and influencers of the way students resist teacher authority, assignments, and classroom/school activities. Definant behavior is increasing in some demographic areas, and seems to peak in secondary school. Often, disaffected or disadvantaged students are more defiant, sometimes due to that being the only psychological way they feel any control in their lives. Definance in the form of student conflicts exists, just as it would in the adult world, with the difference being that students do not yet have developed frontal-coretex areas, and therefore lose control more often. Understanding the link between psychological issues and definance often gives educators a better way to deal with individual problems (McFarland, 2001).
This leads quite succinctly to the idea that a number of at-risk youth…
Brenninkmeijer, J. (2010, February). Taking Care of One's Brain. Retrieved September 2010, from History of the Human Sciences: http://hhs.sagepub.com/content/23/1/107.short?rss=1&ssource=mfc
Capuzzi and Gross. (1996). Youth at Risk. Alexandria, VA: American Counseling Association.
Cooper, Heron and Heward. (2007). Applied Behavior Analysis. New York: Prentice Hall.
Fields, B. (2000). School Discipline: Is there a Crisis in Our Schools? Australian Journal of Social Issues, 35(1), 73+.
Unethical/Criminal Conduct following the Equities Market Crash 2000 to 2002
This paper is a discussion of the identification and analysis of unethical and criminal conduct following the equities market crash from 2000 to 2002. The paper begins with an Introduction to the problem in Chapter One that also contains the hypothesis for the paper, the definition of terms section, and other valuable information. This information sets up the rest of the paper and gives rise to the belief that there was a great deal of unethical and criminal conduct in this country following this event.
A review of the literature follows in Chapter Two where information available about the issue will be presented and discussed. At least 60 sources will be analyzed in order to receive a complete picture of the issue. Chapter Three will then set up the methodology for analyzing this literature and determining what, if any, decision…
Arkes, R. 1991. Costs and Benefits of Judgment Errors." Implications for Debiasing, 110 PSYCHOL. BULL. 486, 486-87
Arlen, J. 1998. The Future of Behavioral Economic Analysis of Law, 51 VAND. L. REV. 1765, 1769
Arlen, J., Spitzer, M. & Talley, E. (2002). Endowment Effects Within Corporate Agency Relationships, 31 J. LEG. STUD. 1, 31
Bainbridge, SM. (2000)Mandatory Disclosure: A Behavioral Analysis, 68 U. CINN. L. REV. 1023, 1027
It also relaxes them and helps build rapport, and it can give you ideas to use for treatment...Everybody has natural resources that can be utilised. These might be events...or talk about friends or family...The idea behind accessing resources is that it gives you something to work with that you can use to help the client to achieve their goal...Even negative beliefs and opinions can be utilised as resources. (p. 451)
Cognitive Behavioral Therapy also works with negative aspects of the client's life as a way to increase the positive aspects of his or her life. Cognitive behavioral therapy is a more established therapy than in solution-based therapy, although the two are conceptually twinned. The major goal of cognitive behavioral therapy is to solve difficulties that arise in the client's life as the result of the presence of behaviors and cognitions (that is, thoughts) along with emotions that are dysfunctional (Albano…
Jones, D. (2008). Becoming a brief therapist: Special edition. London: Lulu Enterprises.
McCullough, J.P. (2003). Treatment for chronic depression: Cognitive behavioral analysis system of psychotherapy. London: Guilford Press.
Miller, S.D., Hubble, M.A., Duncan, B.L. (1996). Handbook of solution-focused brief therapy. San Francisco: Jossey-Bass Publishers.
O'Connell, B. (1998). Solution focused therapy. Los Angeles: Sage.
Adolescent Behavioral Traits
The 'era of the genome' officially began on April 12, 2003 when the entire human DNA sequence had been declared completed (Gannet, 2008). Although there was considerable resistance to the project from the beginning, the subsequent boom in medical and genetic advances are hard to ignore. For example, BAE and colleagues (2013) recently published a genome-wide association study that searched for and found specific DNA sequences significantly associated with agreeableness and long life spans. This study would not have been possible in the pre-genome era.
Despite these remarkable advances, however, genetic research has been going on for decades in the behavioral sciences, thereby laying a foundation upon which more recent genome era discoveries can be based. To better understand this foundation, a selection of studies examining the gene-by-environment influences on child and adolescent behavior will be reviewed and discussed in this essay.
Genetic Determination of…
Bae, H.T., Sebastiani, P., Sun, J.X., Andersen, S.L., Daw, E.W., Terracciano, A. et al. (2013). Genome-wide association study of personality traits in the long life family study. Frontiers in Genetics, 4(65), 1-9. Doi: 10.3389/fgene.2013.00065.
Feinberg, M.E. & Hetherington, E.M. (2000). Sibling differentiation in adolescence: Implications for behavioral genetic theory. Child Development, 71(6), 1512-1524.
Gannet, L. (2008). The human genome project. In E.N. Zalta (ed.) Stanford Encyclopedia of Philosophy (Fall 2010 Edition). Retrieved from: http://plato.stanford.edu/entries/human-genome/ .
Heylens, G., De Cuypere, G., Zucker, K.J., Schelfaut, C., Elaut, E., Bossche, H.V. et al. (2012). Gender identity disorder in twins: A review of the case report literature. Journal of Sexual Medicine, 9(3), 751-757.
Using an alpha level of.05, it is hypothesized that the analysis will be significant, F (#,#) = #, Mse = #, p
Austad, C.C., & Simmons, T.L. (1978). Symptoms of adopted children presenting to a large mental health clinic. Child Psychiatry and Human Development, 9, 20-27.
Brand, A.E. & Brinich, P.M. (Nov, 1999). Behavior problems and mental health contacts in adopted, foster, and nonadopted children. Journal of Child Psychology and Psychiatry, 48 (8), 1221-9.
Brodzinsky, D.M. & Smith, D.W. Stress and Coping in Adopted Children: a Developmental Study. Journal of Clinical Psychology, 23, 91-99.
Cohen, N.J., Coyne, J., & Duvall, J. (May, 1993). Adopted and biological children in the clinic: family, parental and child characteristics. Journal of Child Psychology and Psychiatry, 34 (4), 545-62.
There are several theoretical approaches that are utilized in explaining personality based on the different traits relating to an individual. These theoretical approaches are divided into two major categories i.e. the five domains and complex models domains. The five domains (psychodynamic, humanistic, behavioral, trait and type, and learning) are approaches that focus on how individual traits are developed and how behavior is formulated. On the other hand, the complex models domains basically focus on how traits could impact an individual's personality. These two categories can be utilized in developing a personality profile of an individual based on interactions with him/her and the information on he/she posts on social media.
TinaShazzy's Personality Profile
The chosen theoretical approach that I will utilize in developing TinaShazzy's personality is the behavioral domain, which suggests that an individual's behavior is a reflection of his/her personality trait since personality is behavior (Phelps, 2015). Additionally,…
behavioral, environmental, social, and biological influences that effect health. It discusses how these areas can be addressed to promote good health and decrease unhealthy behaviors. Finally, it provides an analysis of how the RealAge test effects motivation to improve health, the barriers to those improvements and ways to combat these barriers.
A person's comprehensive health is composed of many different elements and several factors have the ability to make a positive or negative impact on it. Choices we make everyday influence our overall health whether we are aware that they do or not. For this reason, it is important to understand all of the elements that make up your well-being and evaluate how daily choices contribute health. Only after this analysis is performed can an individual understand what areas need to be addressed, improved or eliminated to produce better health and increase happiness. Behavioral, environmental, social and biological factors are…
Surveys research has traditionally been conducted in three ways: In-person, by mail, and over the telephone. A fourth option has been added to these modes through the survey opportunities available in digital media. This array of modes is a bit like the child's matching game in which the outlier is identified: To whit, "Which one does not belong?" Two of the four survey modes entail real-time interaction between a survey researcher and a respondent; the other two survey modes do not entail this "live" interaction. The presence of a "live" interviewer in telephone surveys research is believed to be an important variable in the non-response data. Typically, telephone survey participants are not offered a non-response option ("don't know"), but in this study, a non-response option was offered to the CATI respondents, since this was an important part of the investigation. Moreover, surveys research via the new digital media…
Propensity modeling is a statistical method common to market research -- the field in which the thrust of this research is intended; it is, therefore, wholly appropriate for the research topic and the research questions. The most substantive finding presented in the article is that data from surveys conducted through different modes are not directly comparable and cannot be merged into a single data set for analysis: Mode effects and non-response effects interact in mixed-mode surveys that utilize telephone and internet survey methods. The data clearly supports the findings and is easily auditable. Findings presented and discussed in this article are reasonable and are objectively presented with full descriptions of methods and procedures. Propensity score matching did explain the differences between the sample groups. The CATI respondents most often chose the most positive of the choice categories and, in general, responded more positively than their counterparts in the WAPI sample.
Lugtig, P., Lensvelt-Mulders, G.J.L.M., Frerichs, R., and Greven, A. (2011). Estimating nonresponse bias and mode effects in a mixed-mode survey. International Journal of Market Research, 53 (5), 669-686.
It was clear that destructive disobedience does create a stressful situation, as the participants knew they were doing harm by obeying these orders. Some participants even showed nervous laughter and uncontrollable seizures in 3 of the participants (Milgram 1963). In terms of how far they lasted in the study, the results were actually surprising. Thus, "upon the command of the experimenter, each of the 40 subjects went beyond the expected break off point" (Milgram 1963 p 375). Only 5 refused to obey at the 300-volt level, with 2 more at 330 volts. In total, 14 subjects "defied the experimenter," leaving 26 to obey the rules of the experiment until the very end, showing a willingness to inflict even the strongest shocks out of obedience.
Yet, the study found negative consequences being experienced by the participants, as the experience left the participants incredibly nervous and anxious. Many also regretted how far…
Milgram, Stanley. (1963). Behavioral study of obedience. Journal of Abnormal Psychology, 67(4), 371-378.
Offenders: Alex and Derek King (12 and 13 when they killed their father)
Theory: Sampson and Laub's Age-Graded Theory of Informal Social Control
One basic premise of the Age-Graded criminology and informal social control theory was that, whilst experiences of childhood and personality traits are vital to comprehending behavioral stability, teenage and adulthood experiences can readdress criminal paths either more negatively or positively. Laub and Sampson discovered, particularly, that marital relationships and employment stability were a key factor in adult criminal change. With increased strength of familial and workplace bonds, deviancy and criminality in the non-delinquent control group as well as in criminals decreased. Further, Laub and Sampson looked keenly into qualitative narratives' ability to facilitate a more individual-centered life course examination. According to them, narratives of life history, together with quantitative techniques may be utilized for creating a more complete and richer image of why certain adult males…
Social learning theory states that an individual will learn from others through observation, modeling, and imitation (Bandura & McClelland, 1977). A person's behavior is dependent on the environment they come from and the models they grew up observing. Learning is believed to be a cognitive process that will take place in a social context. The social learning theory is often referred to as a bridge between cognitive and behaviorist learning theories because it covers memory, attention, and motivation. Albert Bandura proposed the theory, and it is one of the most influential development and learning theory. Bandura held to the belief that learning could not be fully accounted for by direct reinforcement. The theory proposed by Bandura was rooted in the traditional learning theory, but it added a social element. He argued that individuals could learn new behaviors and information by observing other individuals. Observational learning is the term he used,…
Akers, R.L. (2011). Social learning and social structure: A general theory of crime and deviance. Piscataway Township, NJ: Transaction Publishers.
Akers, R.L., & Jensen, G.F. (2011). Social learning theory and the explanation of crime (Vol. 1). Piscataway Township, NJ: Transaction Publishers.
Bandura, A., & McClelland, D.C. (1977). Social learning theory.
Cherry, K. (2011). Social Learning Theory an Overview of Bandura's Social learning Theory. The New York Times Company.(online article).
Erik Kramer Story
Erik Kramer is a man that has been surrounded by a major tragedy and has himself been majorly tragic. Between the drug-related death of his son and his attempted suicide that may or may not be tied to head trauma induced during his time in the National Football League, Erik Kramer is a man that is obviously very tortured and may not be acting under his own devices. The burning question is whether he is more like Chris Benoit in that his mind and his faculties are leaving him or if there is any hope for Kramer after the tragedy, trauma and pain he has endured for much of his life. He is a hero in the sense in that he is the only man to win an NFL playoff game for the Detroit Lions since the 1950's but so much of the rest of his life…
Fainaru-Wada, M., Avila, J., & Fainaru, S. (2013). Study -- Junior Seau's brain shows chronic brain damage found in other NFL football players. ESPN.com. Retrieved 5 October 2015, from http://espn.go.com/espn/otl/story/_/id/8830344/study-junior-seau-brain-shows-chronic-brain-damage-found-other-nfl-football-players
Nolo. (2015). Homicide: Murder and Manslaughter -- Nolo.com. Nolo.com. Retrieved 5 October 2015, from http://www.nolo.com/legal-encyclopedia/homicide-murder-manslaughter-32637.html
USA Today. (2015). Report: Ex-Detroit Lions QB Kramer survives apparent suicide attempt. Detroit Free Press. Retrieved 5 October 2015, from http://www.freep.com/story/sports/nfl/lions/2015/08/20/detroit%C2%ADlions%C2%ADerik%C2%ADkramer/32043849/%
Management philosophy refers to an individual's opinion regarding to the best management practice. In other words, a management philosophy is the best strategy to communicate the work ethics to organizational employee, which can serve as a mission statement to serve as a guideline to perform management duties. My management philosophy is to provide guideline, leadership, direction, as well as delivering a good example to the subordinates. In other words, my management philosophy is to design an environment that will assist me to lead employee productively. I have been able to achieve productivity from the employee through conflict management, provide encouragement to low performing employees, as well as rewarding a strong performer among employee.
The objective of this paper is to discuss my management philosophy.
My management Philosophy
My management philosophy is to set a good example to influence other employee's to work diligently through decision making, planning, organizing, leading, controlling…
Positive Behavioral Intervention and Support (PBIS) in Elementary Schools and in Impoverished Settings
Extensive research has been carried out examining the design and implementation of Positive Behavioral Intervention and Supports (PBIS) programs in schools, districts, and on even larger state scales. The research is highly consistent in finding positive effects on behavior and learning through the successful implementation of PBIS programs, however there are significant variations found in implementation schemes and in the environmental effects on the success of PBIS programs and interventions. Less research specifically pertaining to the implementation of PBIS on Title I elementary schools is available, however the literature that has been produced in this area clearly suggests difficulties in implementation but some measure of success when programs can be successfully designed and carried out.
There are currently approximately ten-thousand or more schools that have implemented PBIS programs (based on the latest data available and…
Barnes, C. (2002). Standards reform in high-poverty schools. New York: Teacher's College Press.
Barrett, S., Bradshaw, C. & Lewis-Palmer, T. (2008). Maryland Statewide PBIS Initiative: Systems, Evaluation, and Next Steps. Journal of Positive Behavior Interventions 10(2): 105-14.
Bradshaw, C., Koth, C., Bevans, K.,, Ialongo, N. & Leaf, P. (2008). The impact of school-wide positive behavioral interventions and supports (PBIS) on the organizational health of elementary schools. School Psychology Quarterly 23(4): 462-73.
Bradshaw, C., Reinke, W., Brown, L., Bevans, K. & Leaf, P. (2008a). Implementation of school-wide Positive Behavioral Interventions and Supports (PBIS) in elementary schools: observations from a randomized trial. Education and Treatment of Children 31(1).
Cognitive and Behavioral Therapy
Cognitive and behavioral techniques / therapy
Cognitive Therapist Behavioral Techniques
Case of the Fat Lady
Cognitive behaviorist therapy is a blend of two therapies; cognitive therapy and behavioral therapy. Cognitive therapy first developed by Aaron Beck in 1960 has its focus on individual beliefs and their influences on actions and moods. Its core aims are to alter an individual mindset to be healthy and adaptive (Beck, 1976; athod, Kingdon, Weiden, & Turkington, 2008). Behavioral therapy focuses on individual aims and actions towards changing patterns in unhealthy behaviors (athod et al., 2008). Cognitive behavioral therapy assists an individual to focus on their current difficulties and relate on how to resolve them. Active involvement of both the therapist and the patient helps in identification of the thinking patterns in distort bringing into foresight a recognizable change in thought and behavior (Leichsenring & Leibing, 2007). Exploring and encouraging discussions…
Beck, A.T. (1976). Cognitive Therapy and the Emotional Disorders. New York: International Universities Press.
Burns, Kubilus, Breuhl, Harden, R.N., & Lofland, K. (2003). Do changes in cognitive factors influence outcome following multidisciplinary treatment for chronic pain? A cross-lagged panel analysis. . Journal of Consulting and Clinical Psychology, 71, 81-91.
Leichsenring, F., & Leibing, E. (2007). Psychodynamic psychotherapy: a systematic review of techniques, indications and empirical evidence. Psychology and Psychotherapy, 80(2), 217-228.
Rathod, S., Kingdon, D., Weiden, P., & Turkington, D. (2008). Cognitive-behavioral therapy for medication-resistant schizophrenia: a review. Journal of Psychiatric Practice, 14(1), 22-33.
Develop a job / task analysis
An entry-level job in a customer service call center
It is important for any organization that is set up especially with the aim of offering services to the people to have a care center for the customer. This central point serves as the point of contact between the clients and the service provider (Freese, 2010). The company or organization needs to have a customer care center since; communication is a vital process and tool for business. Questions and issues that need clarification are always bound to arise within the process of doing business. This significant department is thus very useful in delivering this important service to customers.
Customer service for the company is an identifying factor. A company or an organization whose customer care is spectacularly unique, especially if the competitors of the organization are offering the same quality products and at…
Drucker, P.F. (2007). Management: Tasks, responsibilities, practices. New Brunswick, N.J:
Ukens, L.L. (2007). 101 ways to improve customer service: Training, tools, tips, and techniques.
San Francisco, CA: Pfeiffer.
Job Analysis and Performance Appraisal Methods: Practical Applications
My current circumstances could be grooming me for a totally different profession but deep inside, I have always admired the work journalists do. I particularly like how news reporters go out to the field, gather real time information, and interact with newsmakers. In addition to enjoying themselves, these ladies and gentlemen play a very significant role in the creation of a more open and just society. For this assignment, I will address a number of issues with regard to the job I would be interested in pursuing, i.e. news reporting.
Job analysis according to Werner, Schuler, and Jackson (2010) is essentially "a systematic process of describing and recording information about job behaviors, activities, and worker specifications" (p. 122). In that regard therefore, a job analysis seeks to generate information regarding both those performing the job and the job itself. It…
Mathis, R.M. & Jackson, J.H. (2010). Human Resource Management (13th ed.). Mason, OH: Cengage Learning.
Snell, S.A. & Bohlander, G.W. (2011). Managing Human Resources (16th ed.). Mason, OH: Cengage Learning.
Werner, S., Schuler, R.S. & Jackson, S.E. (2012). Human Resource Management (11th ed.). Mason, OH: Cengage Learning.
Analysing Organisation: Using relevant theoretical perspectives frameworks, critically analyse organisation choice.
Analyzing organization is the process of assessing the organizations systems, functionality and capacity so as to increase the organizations performance, efficiency and overall output. This is done by using various theories and models whose aim is to understand the structure of the organization, technology and behavioral relationships Bate, Khan, & Pye, 2000.
This should be a periodic and detailed activity that assists the organizations management to identify any inefficiency or problems that may have risen and have not been dealt with the management will then come up with strategies to deal with them.
Compulyzed Telecommunications is a telecommunications company dealing with telephone, cabling, and internet provision services for both home and corporate clients. Compulyzed Telecommunications had an increase of 1.7% operating profit in the fiscal year 2011 as compared to the previous year this was…
Barney, J.B. (1995). Looking inside for Competitive Advantage. The Academy of Management Executive (1993-2005), 9(4), 49-61.
Bate, P., Khan, R., & Pye, A. (2000). Towards a Culturally Sensitive Approach to Organization Structuring: Where Organization Design Meets Organization Development. Organization Science, 11(2), 197-211.
Becker, I., & Flaxer, E. (2008). Analysing the Hierarchical Organization of Text by Using Biologically-Inspired Statistical Methods. [Article]. Journal of Quantitative Linguistics, 15(4), 318-339. doi: 10.1080/09296170802326657
Bloodgood, J.M., & Bauerschmidt, A. (2002). Competitive Analysis: Do Managers Accurately Compare Their Firms To Competitors? Journal of Managerial Issues, 14(4), 418-434.
Technical Analysis in the Implication of Efficient Market Hypothesis on Silver Market
The thesis is for the study of simple commonly used technical trading rules, which are applied on silver market. It covers years 1989 to 2005. A famous study carried out by Lakonishok, Lebaon and in year, 1992 has clearly shown that technical analysis can lead to abnormal prices when compared with buy-and-hold strategy. Other studies have been carried out and found out that technical trading rules cannot over-rule passive investment management strategy. The study uses Brock et al.'s methodology. Several trading rules are discussed (Dawson & Steeley 2003).
In financial theory, efficiency of financial silver market is highly disputed. This has led to many attempts to explain efficiency of silver markets. Eugene.F. Fama formulated the most famous definition in 1970 referred to as the, Efficient Silver market Hypothesis (EHM). The basis of the hypothesis is that…
Alexander, S.S. (1964) 'Price Movements in Speculative Markets: Trends or Random Walks'. Industrial management Review 5 (2), 25-46
Brock, W., Lakonishok, J., & LeBaron, B. (1992) 'Simple Technical Trading Rules and the Stochastic Properties of Stock Returns'. Journal of finance 4, (5), 1731-1764
Chang, P.H., & Osler, C.L. (1999) 'Methodical Madness: Technical Analysis and the Irrationality of Exchange Rate Forecasts'. Economic Journal 109 (458), 636-661
Dawson, E.R., & Steeley, J. (2003) 'On the Existence of Visual Technical Patterns in the Uk Stock Market'. Journal of Business Finance and Accounting 30 (1-2), 263-293
Policy Analysis Critique
ationale for the chosen policy
Avian influenza is a virus causing lethal infection in human beings (Sims et al., 2003). It can be transmitted from patients to other human beings. It is a deadly virus with track record of 6 deaths in Hong Kong in 1997. That incident was just the start of this health issue. The virus spread enormously and caused H5N1 infection numerous times in Hong Kong. The dawn of 21st century witnessed multiple instances of H5N1 virus (Ellis et al., 2004).
It was expected that the virus could be found in the poultry animals and was infectious. In order to prove it, there were certain laboratory tests conducted on chickens. These tests helped prove the presence and effects of H5N1 virus (Shortridge et al. 1998). Subsequently, it was proved that the chickens were highly pathogenic (Shortridge et al., 1998). It was also proved that…
Ellis TM, Bousfield RB, Bissett LA, Dyrting KC, Luk GS, Tsim ST, Sturm-Ramirez K, Webster RG, Guan Y, Malik Peiris JS. Investigation of outbreaks of highly pathogenic H5N1 avian influenza in waterfowl and wild birds in Hong Kong in late 2002. Avian Pathol, 2004 Oct; 33(5): 492 -- 505.
Ferguson NM, Fraser C, Donnelly CA, Ghani AC, Anderson RM. Public health risk from the avian H5N1 influenza epidemic. Science 2004; 304:968-9.
Ferguson NM, Galvani AP, Bush RM. Ecological and immunological determinants of influenza evolution. Nature 2003; 422:428-33.
Fielding R, Leung GM, Lam TH, Lam WWT. The use of live animal markets and perception of risk among the Hong Kong population. Department of Community Medicine, the University of Hong Kong, 2004.
Transactional Analysis in Education
Educational Transactional Analysis is the area for this case study example where the client is a school that is experiencing a rise in unruly delinquent behaviors. The purpose of the case study is to assist the school with finding ways to deal with the students that is conducive to changing their behaviors creating a learning environment. The study will also show how an TA in education can benefit educators in a teaching and learning setting . There are a number of reference books that show that this theory is beneficial to educators. For example Improve Behavior and aising Self-Esteem was one text that brought out advantages of TA in the classroom (Barrow, Newton, and Bradshaw, 2001). The experience will allow students and teachers to experience improved communication by providing tools and resources to bridge gaps (Barrow, Newton, and Bradshaw, 2001, 5). This is accomplished by using…
Berne, E. (1964). Games People Play. Grove Press.
Barrow, G., Bradshaw, E., Newton, T., (2001). Improve Behavior and Raising
Self-Esteem in the Classroom: London, Fulton.
Harding, A. (2004) 'Have I Got the Right hat On? Using TA to Deliver High
The primary difference between the two however, is gestalt therapy concentrates more on the ability of the individual to make proper choices regarding their care. This theory or approach to therapy reminds the client of the connection between mind, body and spirit. The behavior approach is less concerned with the paradigm of holistic health, and more concerned with a therapist-driven approach to identifying problems and selecting appropriate solutions.
In this sense, gestalt therapy seems like it is a more effective approach, because it encourages the individual to make judgments about their health and understand the connections existing between their behaviors and emotions. Because gestalt therapy is patient-driven more so than psychotherapist drive as behavior therapy, many believe patients are able to realize relief and successful outcomes more quickly, as well as retain greater self-esteem (James & Jongeward, 1996; Palmer, 1996). If a patient wants patient-centered care that provides effective relief,…
Cleland, C., Foote, J. Kosanke, N., Mabura, S., Mahmood, D. & Rosenblum, a. (2005). Moderators of effects of motivational enhancements to cognitive behavioral therapy. American Journal of Drug and Alcohol Abuse, 31(1): 35.
Diemer, R.A., Hill, C.E., Lobell, L.K., & Vivino, B.L. (1996). Comparison of dream interpretation, event interpretation, and unstructured sessions in brief therapy. Journal of Counseling Psychology, 43(1): 99.
Fine, M.A. & Schwebel, a.L. (1994). Understanding and helping families: A cognitive-behavioral approach. Hillsdale: Lawrence Erlbaum.
James, M. & Jongeward, D. (1996). Born to win: Transactional analysis with gestalt experiments. Cambridge: Perseus Publishing.
" (National Association of School Psychologists, 2004) the integrity of treatment will be "maximized if the intervention's goals and plan are developed in a culturally sensitive and cooperative manner." (National Association of School Psychologists, 2004) it is stated that implementation problems "...may be linked to unidentified variables." (National Association of School Psychologists, 2004) if this should be the case, it is necessary to explore openly potential barriers. In the evaluation of the intervention, the parents should not be under a negative judgment when goals are failed in being met but instead the goals should be acknowledged as unmet and then barriers to treatment success should be collectively reviewed then designed and implemented.
II. GENDER SENSITIVE INTERVENTIONS
The 10th Annual Conference "Aggression and Suicide Among Children and Youth: Focus on Gender Differences" relates that increasing evidence exists that boys and girls "differ in the development, expression and consequences of aggressive behavior…
Aggression and Suicide Among Children and Youth: Focus on Gender Differences (2006) Melissa Institute. Online available at http://www.melissainstitute.org/documents/May2006Conference.pdf
Culturally Competent Consultation in Schools: Information for School Psychologists and School Personnel. National Association of School Psychologists. Online available at http://www.nasponline.org/resources/culturalcompetence/cc_consultation.aspx
Sheridan, S.M. (2000). Considerations of multiculturalism and diversity in behavioral consultation with parents and teachers. School Psychology Review, 29, 389-400.
Tarver Behring, S., & Ingraham, C.L. (1998). Culture as a central component to consultation: A call to the field. Journal of Educational and Psychological Consultation, 9, 57-72.
EHAVIORAL APPROACHES FOR INCLUSION
Students with emotional or behavioral problems face serious hurdles both in school and when their education has ended. Few receive services outside the school, making school the only place they receive any help (Mannella et. al., 2002). In recent years, professionals have devised better ways for dealing with these students (Childs et. al., 2001). The approaches include inclusion in regular settings instead of isolating the students in special settings whenever possible, using tools such as functional behavioral analyses (FA), and using the results of behavioral analyses to plan positive educational and behavioral interventions.
One problem with using inclusion with any kind of student, but especially students with emotional or behavioral disorders, is that schools often think they're using inclusion when they are not. Some schools have claimed to be using inclusion when all special-needs students remained in special classes (Mamlin, 1999). In one case, students…
Anderson, Cynthia M., Proctor, Briley; and Shriver, Mark D. 2001. "Evaluating the Validity of Functional Behavior Assessment." School Psychology Review Vol. 30.
Bustamante, Selina; Harrower, Joshua K.; Kincaid, Donald; Knoster, Tim; and Shannon, Patrick. 2002. "Measuring the Impact of Positive Behavior Support." Journal of Positive Behavior Interventions, Vol. 4.
Childs, Karen; Clarke, Shelly; Delaney, Beth; Dunlap, Glen; and Kern, Lee. 2001. "Improving the Classroom Behavior of Students with Emotional and Behavioral Disorders Using Individualized Curricular Modifications."
Journal of Emotional and Behavioral Disorders Vol. 9.
Organizational Case Analysis
Apple Inc. is a multinational companies specializing in the designing, manufacturing and marketing of mobile communication devices such as personal computers and digital music players. The company also sells varieties of mobile telecommunication devices such as iPhone, iPod, iPad, and Mac. Additionally, Apple Inc. sells some professional software application such as Mac OS, iOS, iCloud and other varieties of communication accessories. Apple Inc. sells its products through retail stores, online stores, value-added resellers, direct sales, wholesalers, and through third party cellular network carriers. (Apple Annual eport, 2011). Apple Inc. was Incorporated in 1977 in California, and presently Apple Inc. has become one of the most successful companies in the United States and globally. Apple Inc. is committed to bring best computer experience to its customers, and the company business strategy is to develop high quality products to reach more customers. Major customers of Apple Inc.…
Apple Annual Report (2011). Apple Annual Report 2011. Apple Inc.2011.
Caixing, L. & David, Y. (2011).An Analysis of the Impact of the Sarbanes-Oxley Act on Earnings Management. Advances in Management.4(6): 25-31.
Elmer-DeWitt, P. (2011). Rethinking Apple's Org Chart. A Time Warner Company.
Griffin, R.W. & Moorhead., G. (2011). Organizational Behavior: Managing People and Organizations. Cengage Learning.USA.
job descriptions that apply to the position you have selected from the list.
I will choose an entry-level job in a customer service call center. This entree level job will be a bank call center customer service representative. I will talk about Bank A and Bank B. call center customer service representative. According to task analysis information, I will create Bank C. call center customer center representative.
Compare the common tasks and behavioral objectives contained within the job descriptions or lists of duties.
Customer service is an organization's relationship with its customers. Call center customer service representative communicates with customers by telephone to provide information about products or services, open and cancel accounts, or obtain details of complaints. Call center customer service job duties involves meeting the customer's expectations, listening to their statements, and solving their problems.
As shown in Appendix the common list of duties of Bank A and…
Call Center Performance: How HR Practices Lead To Higher Service Quality and Net Revenues
(2005, May) HR Spectrum Center for Advanced Human Resource Studies, p. 10
Steward, G.L., Brown, K.G.( 2011) Human resource management (2nd ed.). Hoboken, NJ: John
Wiley & Sons.
Media as the Linguistic Discourse Analysis Object
esearch in Discourse Analysis - Linguistics
Discourse analysis' focus is noteworthy semiotic events. Discourse analysis aims to understand not only the nature of the semiotic event, but also the socio-psychological traits of the participants of the event. The proposed subject of research is media discourse analysis or media as the linguistic discourse analysis object. Media is highly relevant and almost fundamental to life in the 21st century. There is no doubt that there are social, perceptual, psychological, linguistic, and behavioral affects of technology and media upon users and communities. Objects of discourse analysis vary in their definition of articulated sequences of communication events, speech acts, etc. Media is nothing but a series of coordinated sequences of various communications events operating semiotically. Therefore, media discourse analysis is a worthwhile linguistic research endeavor. The hypothesis of the research contends that media discourse analysis, as part…
Chen, L. (2004) Evaluation in Media Texts: A Cross-Cultural Linguistic Investigation. Language in Society, 33(5), 673 -- 702.
Chigana, A., & Chigana, W. (2008) Mxit It Up in the Media: Media Discourse Analysis on a Mobile Instant Messaging System. The South African Journal of Information and Communication, 9, 42 -- 57.
Constantinou, O. (2005) Multimodal Discourse Analysis: Media, modes and technologies. Journal of Sociolinguistics, 9(4), 602 -- 618.
Gamson, W.A., Croteau, D., Hoynes, W., & Sasson, T. (1992) Media Images and the Social Construction of Reality. Annual Review of Sociology, 18, 373 -- 393.
Kennedy, aged 46, was traveling in a convoy when he was shot. He was in a limousine with an open top, passing the Book Depository of Texas School Building, in downtown Dallas at around 12:30 P.M. Kennedy's wife, Jacqueline Kennedy, the governor of Texas John Connally (1917-1993), and John's wife Nellie were riding with President Kennedy that day. John Connally also got shot and sustained serious injuries. Kennedy is said to have died 30 minutes after the shot. He had been rushed to the Parkland Hospital of Dallas.
Less than 60 minutes after the shooting, Oswald, who was formerly a Marine, murdered a police officer who interrogated him while on a street close to his rooming house in Dallas. Oswald had just begun his job at the Book of Depository of Texas School Building. After half an hour, he was apprehended while at the movie theatre. The police had been…
Given the fact that the resistance to change is usually a strong one in most companies, intensified efforts are required in order to change corporate culture. Although the company's leader is the main factor that influences this process, change can only be implemented with the support of employees in each company.
The network of power is probably the most important factor that leaders must address when trying to implement organizational change. This means that leaders must identify the power poles in the organization and identify their intentions and motivations. Furthermore, they must analyze the behavior of these power poles and their area of influence. Based on the facts revealed by this analysis, leaders must develop the negotiation process. This is because the individuals holding the power within the company must be persuaded in supporting the organizational change process.
The negotiation process in this case is probably the most important activity…
1. Clement, R. (1994). Culture, Leadership, and Power: The Keys to Organizational Change. Business Horizons. Retrieved March 4, 2011 from http://findarticles.com/p/articles/mi_m1038/is_n1_v37/ai_14922916/pg_7/?tag=content;col1 .
2. Ratzburg, W. (2011). Defining Organizational Politics. Retrieved March 4, 2011 from http://web.archive.org/web/20080216010425/http://www.geocities.com/Athens/Forum/1650/htmlpolitc01.html .
Less emphasis, too, should be placed on material values (such as driving, consumer education, and business) and more on academic traditional values that last and promote value. It is these that can produce a multi-faceted individual and serve the individual in all manners of his existence.
Lastly too, the school might consider offering workshops such as on ethics or social skills in its curricula. This would help the student more effectively deal with post-graduate existence and the challenges of living in an increasingly complex, diversified world.
Summary of Findings
A Curriculum Analysis provides a resource for the school to help them make certain that their philosophy/mission is begin carried out in the curriculum and make recommendations on how they can improve the means in which they align the school philosophy and policies to the curriculum.
This curriculum analysis recognizes that the philosophical beliefs and policies of LTHS are somewhat misaligned.…
Lyons Township High School (LTHS). About LTHS. Retrieved on January 27, 2011 from: ( http://www.lths.net/About_LTHS/ ).
Lyons Township High School (LTHS). Code of Conduct. Retrieved on January 27, 2011 from: ( http://www.lths.net/Activities/Code_of_Conduct.html ).
I will address the group with a general overview of the problems the company is facing, with the assertion that I believe it can be rectified. I will ask each employee to work together for the good of the company and its survival in the e-business world. The purpose of the conference will then be to involve every employee in restructuring the company in a more effective way.
To achieve this, I would divide the employees into smaller groups of 10 members or so each. The first issue to address is the vision, mission and goals. Each group will be asked to come up with suggestions. The second step will be to identify the various actions to reach the goals, and the third step will be to more effectively restructure the company. For the latter, the groups will be provided with a list of the divisions within the company. They…
The first one defines customer loyalty as a kind of attitude that is developed by the customers.The second one is behavioral (Yi,1990). Customer satisfaction, loyalty and profitability are therefore intertwined (Storbacka et al., 1994).
This study has attempted to the factors that create and fuel customer loyalty at CH2M Hill. The study found a string correlation between quality service deliveries (based on the principles of outperformanceTM) with increased customer loyalty. We can therefore conclude that the outperformanceTM model effectively improves the level of customer loyalty at CH2M Hill.
Baldridge (2010). An executive's guide to the criteria of performance excellence http://www.nist.gov/baldrige/publications/upload/Baldrige_20_20.pdf
Barnes, J.G. (2003), "Establishing meaningful customer relationships: why some companies and brands mean more to their customers," Managing Service Quality, Vol. 13 No.3, pp.178-86.
CH2M Hill (2011).CH2M Hill 2011 Sustainability eport Overview
Dick, A., Basu, K. (1994), "Customer loyalty: toward an integrated conceptual framework," Journal of Marketing…
Baldridge (2010). An executive's guide to the criteria of performance excellence http://www.nist.gov/baldrige/publications/upload/Baldrige_20_20.pdf
Barnes, J.G. (2003), "Establishing meaningful customer relationships: why some companies and brands mean more to their customers," Managing Service Quality, Vol. 13 No.3, pp.178-86.
CH2M Hill (2011).CH2M Hill 2011 Sustainability Report Overview
Job Task Analysis -- Customer Service
Job Task Analysis Customer Service
Location: Corporate Office
shifts, 8-5, 4-12
Sat/Sun -- 9am-6pm
Hourly (Entry 10.00/hour, range to $14.80/hour)
Call Center Agent
Preparation / Prerequisites
High School Diploma or Equivalent
Excellent Interpersonal Skills
Working Knowledge of Basic Computer Operations and MS Word and Excel
Must pass a background and drug screen
Ability to Multi-Task effectively
Clear speaking voice and good command of English
Typing skills of 25-30 wpm or greater
One year experience in Customer Service or Sales
Ability to problem solve and find win-win solutions
Pleasant "can-do" attitude
Excellent listening and empathy skills
Work in a call center environment
Maintain customer service targets
Sales and Sales support
Consistently meets established guidelines
Effectively communicates with customers, coworkers and managers
Demonstrates accuracy and thoroughness to Quality Programs
Ability to service…
ANOVA analysis is derived from ANalysis of Variance and is used bets where the dependent variable is categorical. In the field of science, this type of analysis is frequent where samples from two or more subjects are analyzed for the inherent properties that they have (Explorable, 2012).
In this case, the size of the maple leaves being dependent on the location of the tree will be used. Maple trees under the shades of taller trees are smaller than the maple leaves from the trees out in the open and even smaller are the maple tree leaves from the median of parking lots. In order to put such a hypothesis to test, 5 groups of 10 maple leaves from the three locations will be collected.
Group I will be the leaves from the shade, group II will be the leaves from the open fields and group III will be those from…
Explorable, (2012). ANOVA. Retrieved December 8, 2012 from http://explorable.com/anova.html
Statrek, (2012). Simple Linear Regression Example. Retrieved December 8, 2012 from http://stattrek.com/regression/regression-example.aspx
pursuant attached instructions. The argument analysis attached article, Ellen inner. As, instructions I sources -text citations/quotations.
"Sometimes our folk theories are correct: Parents do shape their children"
Ellen inner's essay "Sometimes our folk theories are correct: Parents do shape their children" is a counter-argument to recent claims that 'nurture' is of little importance in shaping children's life paths and personalities. She argues that the results of personality tests have had far too much of an influence on recent theories which suggest that biology shapes the human character more than the environment. She adds that furthermore, the lack of 'mirroring' of parents and children on personality tests is hardly adequate testimony to a lack of parental influence. Children may react to their parents' influence, in a negative way, argues inner. To substantiate this she cites the hypothetical example of an Alex P. Keaton-like child who reacts against his parent's…
"Freakonomics: How much influence does a parent have on a child's education?" Marketplace.
14 Jun 2011. 15 Feb 2012. http://www.marketplace.org/topics/life/freakonomics-radio/freakonomics-how-much-influence-does-parent-have-childs-education
Lehrer, Jonah. "Do parents matter?" Scientific American. 9 Apr 2009.
Like most people, I have experienced ups and downs, highs and lows. The major upheavals in my life have revealed some of the core personality traits that have been with me since childhood. I believe that crisis and stress challenge us, and also bring to light our true selves. However, I also believe strongly in the power of each person to change. I used to have anger management problems and other emotional issues, just like most people. Mainly these problems were related to my not having in place a set of established coping mechanisms in my life. Part of this is related to the culture and upbringing, and part also to personality traits. Yet after I was divorced from a husband of 22 years, it was a shock. I did not feel like myself because my emotions were getting the best of me. Knowing this, I…
Collins, W.A., Maccoby, E.E., Steinberg, L. & Hetherington, E. (2000). Contemporary research on parenting. American Psychologist 55(2): 218-232.
Jussim, L. (2012). Social Perception and Social Reality. New York: Oxford University Press.
Lalande, Kathleen M.; Bonanno, George A. (2011). Retrospective memory bias for the frequency of potentially traumatic events: A prospective study. Psychological Trauma: Theory, Research, Practice, and Policy, Vol 3(2), Jun 2011, 165-170.
Lewkowitz, D.J. (2011). The biological implausibility of the nature-nurture dichotomy and what it means for the study of infancy. Infancy 16(4): 331-367.
This would play a role in helping to bring the Czech Republic into the EU in 2004. The effect that this would have on the Prague Stock Exchange is that it would cause it to rise to 1,940. At which point, it would have a severe down trend economy during 2008 and into 2009. The only difference is: that the various reforms and economic policies that the government was using at the time, helped to contribute to mitigating the effects of the slowdown (as the economy would experience a less severe economic contraction of 3.4%). ("Czech Republic")
The price movements of the Slovak equity market in the last 10-15 years
The ratislava Stock Exchange was founded in 1991 and has been in operation since 1993. ("asic Information") Like what occurred in the Czech Republic the Slovak stock market went through two bear markets that would last until 1998 -- 1999.…
"Basic Information." Bratislava Stock Exchange. 2010. Web. 24 Apr. 2010
"Czech Republic." State Department. 2009. Web. 24 Apr. 2010
"History of the Exchange." Prague Stock Exchange. 2009. Web. 24 Apr. 2010
Opportunities. The opportunities in Melbourne are virtually unlimited. The fact that the market is in a constant expansion, that the economy is doing very well and that we can expect a general increase in urban income is a sign that the restaurant can further develop its business in the market, potentially by opening new dining locations.
Threats. The main threats come from the competitors on the market, from those restaurants who are operating in the same fine dining segment and especially from those that have developed a certain particularity that differentiates them from other restaurants in the market. The main competition seems to come from restaurants such as the Colonial Tramcar Restaurant, as well as restaurants offering cruises on the Yarra River and in the local bay. These types of restaurants offer an extra service to the actual
Product. In terms of product, the restaurant is proposing to…
1. 2006 Census QuickStats. On the Internet at http://www.abs.gov.au/websitedbs/d3310114.nsf/Home/census.Last retrieved on August 9, 2007
marketing audit SWOT analysis, summarized a list key issues addressed marketing operation
Windfall Dancers Inc. Marketing esearch
Windfall Dancers Inc. is committed to its dancers and to ensuring high levels of performance. The company is nevertheless administered in a relatively artistic way, without important emphasis on the business feature. In other words, despite the emphasis on quality services, Windfall Dancers must also focus on being marketable. In essence, it has to be place more emphasis on the marketing dimension of the service and to place and promote the company in such a manner that it generates customer demands, and as such sustainable revenue.
In order to attain this objective, it is first necessary to devise a process of market research which addresses the various dimensions of the current organizational problem, namely the failure of the company to adapt to the needs of the modern day consumers, but also to promote…
Bowdin, G., O'Toole, W., Alle, J., Harris, R., McDonnell, I., 2006, Events Management, 2nd edition, Elsevier Science and Technology Books, ISBN 9780750665339
Iacobucci, D., Calder, B., 2002, Kellogg on Integrated Marketing, 1st Edition, Wiley, John & Sons Incorporated, ISBN 9780471204763
Fayolle, A., 2010, Handbook of research in entrepreneurship education, Edward Elgar Publishing
Hewson, C., 2003, Internet research methods: a practical guide for the social and behavioural sciences, SAGE
Individual eport style Case Analysis: - Ford Motor Company - IN TEXT CASE 18 Case Objectives 1. To examine external internal forces affect competitive strategy. 2. To investigate choices business corporate-level strategies a highly turbulent industry.
Ford Motor Company
The modern day society is still striving to overcome the impediments of the economic crisis that commenced in 2007 in the United States real estate sector. The crisis left people unemployed, losing their life savings, and the economic agents in hurdle. Still, in these difficult times, the leading American manufacturer of automobiles reemerges as a strong and stable organization.
Ford Motor Company has not used federal funds to overcome the crisis, but has focused on reconsolidating itself in order to restore its balance and financial stability. Today, the organization is revealing the first signs of this stability, yet challenges still remain.
General information about Ford Motor Company
Ford Motor Company was…
Mehta, S., 2011, Oligopoly characteristics, Buzzle, http://www.buzzle.com/articles/oligopoly-characteristics.html last accessed on March 27, 2012
Ford Motor Company 2010 Annual Report, http://corporate.ford.com/doc/ir_2010_annual_report.pdf last accessed on March 27, 2012
2011 Form 10K, Ford Motor Company, http://www.sec.gov/Archives/edgar/data/37996/000003799612000007/f12312011-10k.htm#sDD440BBF35C4A708914089ECB28A45F8 last accessed on March 27, 2012
2012, Industry handbook, Investopedia, http://www.investopedia.com/features/industryhandbook/automobile.asp#axzz1qJiZoOSR last accessed on March 27, 2012
Controlling Function at Google
Analysis of the Control Management Function at Google
Google's ability to innovate quickly indicates how agile and quickly adaptive the company is in interpreting opportunities and threats. The highly innovative culture of the company is continually being improved through intensive hiring, management and management control processes. One of these is the highly successful ule of 20%, which provides engineers the freedom of using up to 20% of their time on potential new product concepts and ideas (Machlis, 2009). The challenge for Google is controlling the very rapid pace of innovation and growth from a managerial perspective without stopping the momentum of new venture creation and development. The intent of this analysis is to evaluate the controlling function at Google.
Analysis of the Control Management Function at Google
The Google culture is highly collaborative by nature, having 360-degree feedback processes in place to ensure each project team…
Hamel, G. (2006, Apr 26). Management a la Google. Wall Street Journal.
Licker, P.S. (2006). Global technology management in the age of economies of style. Journal of Global Information Technology Management, 9(3), 1-4.
Machlis, S. (2009). Innovation and the 20% solution. Computerworld, 43(5), 21-21.
Stone, B. (2011, Jan 31). Larry page's Google 3.0. Business Week,, 1.
Al Sadeem Garden Landscape is a company that provides landscaping, gardening and maintenance services to a variety of clients in the United Arab Emirates (UAE). This case study provides a strategic analysis of the company, with specific attention to the operational history of the company, its internal and external environments, as well as successful strategies. The case study also identifies the challenges facing the company and provides recommendations for overcoming the challenges. The case study was compiled based on secondary data.
Al Sadeem was established in 2014 with the aim of providing landscaping, gardening and maintenance services to small, medium-sized and large organizations in the UAE. Though the company has experienced fairly impressive growth in the two years it has been in existence, it faces significant challenges relating to marketing and financing. Based on a careful analysis of the company's internal and external environments, this case…
Such institutions themselves create identities such as the notion of 'the Arab world' itself. Institutions provide stability not because they prevent conflict through force, but because they create "relatively stable expectations and shared norms among actors that occupy set roles" (Barnett 1995:491).
However, the League of Arab States, established after World War II, did not provide such stability because there was a constant conflict between ideas of Arab sovereignty and nationalism. On one hand, Arab states were desperate to defend their legitimacy in the eyes of the rest of the world community. Part of their claim to nationhood rested on the idea of being uniquely 'Arab,' unlike the colonial powers that formerly occupied the region. But responsibilities owed to other Arab state actors were unclear and were frequently in conflict (Barnett 1995:497). However, despite such factionalism and friction, attempts at achieving unity, for economic, political, and ideological reasons continue to…
Mock Client Interview & Analysis
Dialogue between the social work counselor & Amal:
Social Work Counsellor: Good morning, Amal. How are you today?
Amal: (Gets up); says, 'I don't wanna be here. I'm normal, everyone else isn't'
Social Work Counsellor: Oh? Now why do you say that?
Amal: (Walks to the window & looks out); 'Because they're all against me. I don't fit in. I don't belong.
Social Work Counsellor: Please tell me more Amal. You can tell me anything.
Amal: The other kids are slow. They don't think, and only obey the teacher. I like to be active there isn't enough time for gym or recess like my old school. I'm bored there.
Social Work Counsellor: Have you told you teacher about your feelings, Amal?
Amal: No not like how I told you. The teacher doesn't ask me anything. I don't think the teacher likes me. The other kids…
A Social Approach to Counseling in Challenging Contexts. Negotiation, Chapter 6
A Social Approach to Counseling in Challenging Contexts. Ethics & Power, Chapter 7
Carey, M., et.al. (2009). The Absent But Implicit: A May to Support Therapeutic
Enquiry. Family Process. 48 (3): 319-32.
behavioral consultation, including its goals, assumptions, communication within the context, and the area of conjoint behavioral consultation.
Goals of Behavioral Consultation
Palmer and colleagues describe the process of behavioral consultation as a multistage process of problem solving that offers services to clients indirectly. A consultee-consultant relationship facilitates the triadic relationship, with the consultant endeavoring to modify client behavior through instilling skills to effectively resolve future problems, in the consultee. Hence, organizational change successfully ensues, with the aid of the multistage approach to problem solving.
Assessment, evaluation and intervention are interlinked; this is the most effective means of treating the client. The stages of evaluation and assessment typically depend on noticeable, specifiable, and measurable data measurements. None of the existing widely-accepted human behavioral or personality theories strongly disagrees with the notion of humanity being, to a considerable degree, products of the environment surrounding them. But behavior therapy states quite precisely how…
Cautilli, J., Riley-Tillman., Axelrod, S., & Hineline, P. (2005). Current Behavioral Models of Client and Consultee Resistance: A Critical Review. International Journal of Behavioral Consultation and Therapy, 1(2). Retrieved, from http://files.eric.ed.gov/fulltext/EJ844353.pdf
(2012). Drug Rehab in Los Angeles -- Alcohol Detox Orange County - Sovereign Health Group. Manipulative behavior: How to spot and stop the signs - Sovereign Health Group. Retrieved July 13, 2016, from http://www.sovcal.com/behavioral-health/manipulative-behavior-how-to-spot-and-stop/
Palmer, D., Pham, A., & Carlson, J. (n.d.). Springer Link. Behavioral Consultation. Retrieved July 13, 2016, from http://link.springer.com/referenceworkentry/10.1007%2F978-0-387-79061-9_312
(n.d.). Psychology Today: Health, Help, Happiness + Find a Therapist. Social Learning Theory -- Psychology Today. Retrieved July 13, 2016, from http://www.psychologytoday.com/basics/social-learning-theory
The objective of this study is to review an article titled “An Audience of One: Behaviorally Targeted Ads as Implied Social Labels” (Summers, et al. 2016 p 156). The authors argue that firms have relied on targeting to communicate effectively with a group of consumers. Targeting is the segmentation that involves selection from a smaller group of people based on defined variables. A common type of segmentation variables that firms use includes demographic variables using the gender and ethnicity as well as psychographic variables that include lifestyle, personality and values. However, an advanced in technology, and widespread of the internet has made a new form of targeting emerging. A behavioral targeting is referred as an internet-based marketing strategy using different elements that include browsing history and consumer purchase to assist in determining the type of adverts design and display. Typically, consumers are presented the digital adverts to reflect the…
Memory and Forgetting: A Comprehensive Analysis
Memory loss is a huge problem in an aging population.
No substantive cure for memory loss.
Forgetfulness does not always accompany aging.
Different types of memory loss:
The memory impairment that comes with aging may be due to confusion as well as memory loss.
Memory loss and forgetfulness may be preventable.
There are a number of different approaches to reducing forgetfulness
Daily behavioral changes
The goal of the paper began as a meta-analysis of efforts aimed to reduce forgetfulness
Too many promising approaches to aiding memory impairment to engage in a traditional meta-analysis
Look at the theoretical overlap of different known approaches that may enhance or impair memory
F. Not engaging in a meta-analysis of a single therapy because single therapies do not have therapeutic efficacy.
G. Examine the hypothetical overlap between various treatment modalities
Bottiroli, S., Rosi, A., Russo, R., Vecchi, T. & Cavallini, E. 2014. 'The cognitive effects of listening to background music on older adults: processing speed improves with upbeat music, while memory seems to benefit from both upbeat and downbeat music.' Front Aging Neurosci, vol.6. pp. 284-. Available from: [November 11, 2014].
Cairney, S.A., Durrant, S.J., Jackson, R., & Lewis, P.A. 2014. 'Sleep spindles provide indirect support to the consolidation of emotional encoding contexts.' Neuropsychologia, vol. 63, pp. 285-92.
Cowan, N. (2008). What are the differences between long-term, short-term, and working memory? Prog Brain Res, 169, pp.323-338. doi: 10.1016/S0079-6123(07)00020-9
Lo, J.C., Dijk, D.J., & Groeger, J.A. 2014. 'Comparing the effects of nocturnal sleep and daytime napping on declarative memory consolidation. PLoS One, vol. 9, no. 9, e108100. Available from: . [4 November 2014].
Program Budget and Cost Analysis
Line-Item Budget for an in-Service Dementia Care Training Program
Florida now requires all direct-care staff working with dementia patients to receive specialized training. The curricula offered must be vetted by the Training Academy of the University of South Florida's Policy Exchange Center on Aging, otherwise assisted living facilities, nursing homes, adult day care, and hospices will be unable to accept patients with dementia into their facilities. In order to meet these statutory requirements and improve patient care, an in-service training program in dementia care will be instituted for a hospice facility located in Florida.
The Hospice House in Cape Coral, Florida maintains 36 beds for patients with terminal illnesses. On average, a little over 60% of the residents suffer from dementia at any one time, which is consistent with national trends (Williams, Hyer, Kelly, Leger-Krall, and Tappen, 2005, p. 98). The number of patients tends…
CMS (Centers for Medicare & Medicaid Services). (n.d.). Hospice Center. CMS.gov. Retrieved 13 Mar. 2012 from www.cms.gov/Hospice/Downloads.2011_Aggregate_Cap.pdf.
Goyder, Judith, Orrell, Martin, Wenborn, Jennifer, and Spector, Aimee. (2012). Staff training using STAR: A pilot study in UK care homes. International Psychogeriatrics, published online ahead of print, p. 1-10. Retrieved 13 Mar. 2012 from http://journals.cambridge.org/action/displayAbstract?fromPage=online&aid=8473487 .
Hobday, John, V., Savik, Kay, Smith, Stan, and Gaugier, Joseph E. (2010). Feasibility of internet training for care staff of residents with dementia: The CARES® Program. Journal of Gerontology Nursing, 36, 13-21.
Hyer, Kathryn, Molinari, Victor, Kaplan, Mary, and Jones, Sharmalee. (2010). Credentialing dementia training: The Florida experience. International Psychogeriatrics, 22, 864-873.
This is only one of the implications that individuals are facing when it comes to these kinds of limits. Some people choose to ignore the limits that are placed on them if they feel that those limits are too restrictive. Others do not even recognize the limits that are placed on them and feel as though the limit-placer has no right to do so in the first place. Despite these things, however, it usually does not end well from an organizational standpoint for people who continue to 'break the rules.' Being fired is one of the implications of ignoring limits, and getting into trouble with the law can also be an implication of this. Usually people either leave of their own accord or are brought into line before any of this takes place, but that's not always the case.
For the people who ignore limits there are other problems, as…
Overall, the research suggests that CBT is an effective treatment for PTSD, though there definitely certain caveats that need to be raised. CBT is not entirely effective and is not necessarily more effective than certain other treatments, specifically EMD, while there is also a need for greater knowledge and understanding when it comes to PTSD and its treatment in general. As this more detailed and refined understanding is achieved, the research analyzed above and other related research will become more meaningful and more effectively situated.
Cohen, J., Deblinger, E., Mannarino, a. & Steer, . (2004). A Multi-Site, andomized Controlled Trial for Children With Abuse-elated PTSD Symptoms. Journal of the American Academy of Child & Adolescent Psychiatry 43(4): 393-402.
Hinton, D., Pham, T., Tran, M., Safren, S., Otto, M. & Pollack, M. (2004). CBT for Vietnamese refugees with treatment-resistant PTSD and panic attacks: A pilot study. Journal of Traumatic…
Cohen, J., Deblinger, E., Mannarino, a. & Steer, R. (2004). A Multi-Site, Randomized Controlled Trial for Children With Abuse-Related PTSD Symptoms. Journal of the American Academy of Child & Adolescent Psychiatry 43(4): 393-402.
Hinton, D., Pham, T., Tran, M., Safren, S., Otto, M. & Pollack, M. (2004). CBT for Vietnamese refugees with treatment-resistant PTSD and panic attacks: A pilot study. Journal of Traumatic Stress 17(5): 429-33.
Seidler, G. & Wagner, F. (2006). Comparing the efficacy of EMDR and trauma-focused cognitive-behavioral therapy in the treatment of PTSD: a meta-analytic study. Psychological Medicine 36(11): 1515-22.
Zayfert, C. & DeViva, J. (2004). Residual insomnia following cognitive behavioral therapy for PTSD. Journal of Traumatic Stress 17(1): 69-73.