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demise of the department store. This starts by describing the current situation in retail, which involves departments stores losing the interest of consumers and being forced to close, while smaller specialty stores become more popular.
After describing the general demise and the current situation, the author explains the reasons behind the demise. The first reason given is that the department store was originally created in a time before the automobile. It was then a new way of retailing and the stores were only competing against small family-owned retailers. This includes that the previous system of bartering was replaced with a system with fixed prices where consumers were guaranteed satisfaction or their money back. The author also notes that departments stores were a place to go as much as they were a place to shop. This section of the article explains why department stories initially became popular.
The first change in…
In addition, theoretically, the system may not increase personal performance or development of skill sets and can hinder the employee/management relationship. The research however, has established that for Shaw, the performance appraisal system is viewed favorably by the management as well as the female staff respondents.
performance appraisal system for Shaw's Department Stores will enable management to better develop the staff and to facilitate a more comprehensive yet enjoyable shopping experience. The major issue however, remains in the lack of communication between management and staff. Staff respondents to the questionnaire indicate that further communication regarding employee development and feedback is necessary as it is currently lacking. The central theme to this system is the balanced scorecard system that links the initiatives to goals and outcomes.
360 degree appraisal (Bureau, 2011) will provide accountability to the management to ensure that staff is receiving proper training and development, including feedback for growth.…
A performance appraisal system for Shaw's Department Stores will enable management to better develop the staff and to facilitate a more comprehensive yet enjoyable shopping experience. The major issue however, remains in the lack of communication between management and staff. Staff respondents to the questionnaire indicate that further communication regarding employee development and feedback is necessary as it is currently lacking. The central theme to this system is the balanced scorecard system that links the initiatives to goals and outcomes.
360 degree appraisal (Bureau, 2011) will provide accountability to the management to ensure that staff is receiving proper training and development, including feedback for growth. An appraisal system within Shaw's is expected to alleviate issues regarding the motivation of sales staff as this system responds to the employee demand for career growth and responsibility
Finally, Shaw's business management practices requires the identification of employee experience when being evaluated for work performed at Shaw's and to identify good practices for effective performance appraisal relevant to Shaw's needs. The system therefore must be based on an employee assessment that includes specifics regarding employee responses to specific work situations. The psychometric approach will enable management to maximize the information obtained by instituting a performance appraisal system by identifying the variables within each worker that correlates to motivational techniques designed to increase performance.
The store uses empty space wisely by filling it with store specials, and when designs are in progress the area has a sign that tells the consumer what is coming soon. Music is non-discernable (I don't remember if there is any at all) but there is so much for the eye it is not needed. The whole store smells like baking cinnamon buns, a store specialty (offered in the Cafe and in the Bistro as you leave). This makes the place really smell like home! Every inch of the store (excluding the warehouse for utility sake) it taken up by a display of some sort and everything is pleasing to look at and dissect. Special displays, such as the "living in 480 sq ft" full home layout are fantastic and feel very complete, as if you could simply kick off your shoes and watch television or lay down and take…
Department of Defense (Dod) And Cloud Computing
Through cloud computing services and technology, the Dod is able to set up an enterprise cloud that is in line with department-wide federal-level IT efficiency programs and plans. Cloud computing facilitates consolidation of infrastructure, leveraging of commodity information technology services, and elimination of operational redundancies, whilst simultaneously boosting operational continuity. These programs' success, on the whole, is reliant on well-implemented security requirements that are delineated and comprehended by Dod Components as well as industry. Consistent application and functioning of the abovementioned requirements guarantees mission execution, offers protection to sensitive information, enhances success of the mission, and eventually leads to the operational efficiencies and results sought by the Dod (DISA, 2016 ).
A memo by the defense department's Chief Information Officer, dated December 15, 2014, with regard to up-to-date guidance in the area of acquiring and using commercial services in cloud computing defines the…
DISA. (2016 ). Department of Defense Cloud Computing Security Requirements Guide. Defense Information Systems Agency.
Mell, P., & Grance, T. (2011). The NIST Definition of Cloud Computing. Gaithersburg: NIST Special Publication 800-145.
Residential property values and commercial property values in locations away from the new Big Box sink as commercial property values around the center skyrocket. (Greenwood 22). This creates an economic situation that is hard to re-balance and ultimately reduces private revenue. They also create situations in the local governments that create redundant competition where there was previously no competition at all. It forces development of infrastructures on the outskirts of towns that is costly and often creates a heavy strain on the economy that makes the other effects worse, and the fall of the economy even faster. Another problem small town face with the installation of Big Box retailers is the deterioration of a sense of community within these areas. The irony of this is that al-Mart in particular attempts to present a home-town feeling, touting the "Made in the U.S.A." labels (which are, in truth, few and far between)…
Bennett, Ben. "Big Box Battle: Guelph's Citizens Favour Community Values and Smaller
Developments, but They Are Up against Powerful Forces." Alternatives 29, 2003. Greenwood, Irving. "The Impact of Big Box Retail Chains on Small Businesses." Center for Applied Economic Research. January 2000.
Norman, Al. Slam-dunking Wal-Mart. Greenfield, MA: Sprawlbusters, 1999.
The target store included various types of merchandise, such as electronics, music and video (DVDs and CDs), beauty products, clothing and shoes and automotive parts.
Additionally, the target stores also included a food department, mainly with non-perishable items. There are two main factors differentiating the target store from the Wal-Mart store previously analyzed, in terms of products. First of all, the Wal-Mart store did not have a food department, residing only on non-food items. On the other hand, the quality and especially the image of the products offered in the target store may be considered superior to that of Wal-Mart's. One of the relevant examples in this sense is the fact that the target store is relying consistently on brand strategy, signing important designers like Liz Lange, for example. With a solid discount component aimed at lower income categories, the store had the capacity to attract consumers from…
1. Wikipedia - the free encyclopedia at http://en.wikipedia.org/wiki/Wal-Martand http://en.wikipedia.org/wiki/Target
2. The Wal-Mart website at http://www.walmart.com/
3. The Target website at http://www.targetcorp.com/targetcorp_group/investor-relations/investor-relations.jhtml?url=http%3A//www.corporate-ir.net/ireye/ir_site.zhtml%3Fticker%3DTGT%26script%3D410%26item_id%3D751558
As a small location, the price per feet steadily the same at $45.00, our costs can go down. We don't really need an extravagant space in the first year of operations.
4) Extensive travel will be required during the first year in order to setup the connections in razil and establish the suppliers, as well as the designers with whom the company will be working.
5) the Internet will be required so as to best communicate with the suppliers in razil, as well as to track progress from advertising over the Internet.
6) the advertising budget will be high only during the first year, given one of the short-term objectives we have proposed: building the company brand. This sum is likely to cover the marketing campaigns we are proposing.
8) There is a 7.5% tax on corporate income in New York City.
The loss can be explained through…
1. New York City, New York Statistics and Demographics. U.S. Census 2000. On the Internet at http://newyork.areaconnect.com/statistics.htm.Last retrieved on December 9, 2007
2. What New Yorkers Earn. On the Internet at http://nyjobsource.com/salaries.html.Last retrieved on December 9, 2007
3. At http://www.discountpos.net/ .
4. At http://home.slic.com/business.html
Many states, such as Virginia, are training private security officers in order to ensure smooth cooperation and coordination between security companies without police powers and the police and sheriff's departments. In Washington D.C., the municipal police department requires private security officers to be licensed as "special police" officers in order to legally search or arrest people. Cooperation can reach significant proportions, as in the case of the Minneapolis Police Department's "SafeZone" program, which place private security officers downtown who now outnumber Minneapolis Police Department officers there 13 to 1.
4. Industries and organizations that use special and/or commissioned officers and for what purposes
a. There is a truly broad range of industries and organizations which use special police officers. These organizations tend to have significant financial resources, large premises, and sensitive security needs which they believe cannot be met by the existing public police force. These often involve the need…
Amy Goldstein, Washington Post, the Private Arm of the Law January 2, 2007
A comparison between two major department stores, Nordstrom and Wal*Mart can illustrate the concepts of pricing and distribution. The research shows that both Nordstrom and Wal*Mart use pricing and distribution strategically, but with different means, methods, and end results.
Pricing and distribution are integral parts of an overall marketing strategy. Pricing refers to the cost of the item, and is related to product positioning, perceived value, and the profitability of the company. Distribution refers to the methods by which the company delivers its goods and services to the consumer, and signals how consumers first come into contact with the items for sale. A comparison between Wal*Mart and Nordstrom helps to illustrate the interrelated concepts of pricing and distribution. Nordstrom and Wal*Mart are both major department stores that depend on strategic pricing and distribution strategies. However, their pricing strategies are completely different. Nordstrom lures customers with perceived quality and status,…
Bertini, M., and Wathieu, L. (2010). How to Stop Customers from Fixating on Price. Harvard Business Review Vol. 88 (May), p. 84-91
Burnsed, B. (2009, August 3). Where Discounting Can Be Dangerous . Business Week. New York. 49.
Florissen, A., Maurer, B., Schmidt, B. & and Vahlenkamp, T. (2001, August). The race to the bottom: When industries deregulate, their managers face unfamiliar challenges. Price wars are often the unfortunate -- and unnecessary -- result. McKinsey Quarterly. McKinsey & Company.
Henricks, M. (2010 November 19). Price-Cutting Peril: Do You Know What You're Doing -- Really? The Debunker. BNet.
market economy, consumer purchasing behavior is critical for the overall survival of business. Business exists for its customers. If a busy cannot successfully cater to its business constituents, it will ultimately fail. Society has seen numerous examples of businesses who failed to adapt to the changing needs of their customers. Kodak, RadioShack, Barnes and Noble, and Borders are just a few businesses that could not alter their product offerings in a timely and efficient manner. Retail is currently undergoing a similar transformation. The internet has created a paradigm shift as it relates to customer interaction and overall demand. Through the internet, consumers now have the power of choice and information. Information asymmetry was prevalent during the pioneering days of retail where consumers did not have access to all of the competitor's prices. Now, through the internet consumers are on an even playing field, with access to pricing and product information…
Grocery Store by Entrance of Hypermarkets in Bangkok Thailand
Small grocery store owners in Thailand are faced with the ever growing threat of foreign -- owned hypermarkets. Hypermarkets are part of a global trend that threatens to destroy the small grocery store. If this trend continues the traditional market structure of Thailand might become obsolete in the future. This research explores strategies that small grocery store owners can employ to remain profitable and to survive into the future.
The Tesco Effect
Are There Any Advantages to Being a Small etailer?
Benefits and Pitfalls of Tesco to the Economy
Thai Government and Economic Theory
ecommendations for Survival
Commodities are one of the most stable opportunities for retailers. They are considered to be a profitable opportunity and can be started with a relatively low investment. In areas where people have high purchasing power, the local grocery or convenient…
Carter, W. 2011. Supply Chain Value and Small Business. The Charleston Post.8 September 2011. Available at: http://www.thecharlottepost.com/index.php?src=news&srctype=detail&category=Business&refno=3954 [Accessed 12 October 2011].
CNN Money. 2009. 20 Best Countries for Startups. [online] Available at: http://money.cnn.com/galleries/2008/smallbusiness/0809/gallery.best_countries_for_business.smb/13.html [Accessed 12 October 2011].
Corporate Watch. 2004. Tesco. September 2004. [onine] Available at: http://www.corporatewatch.org/?lid=252#thai [Accessed 12 October 2011].
Crispin, S. 2008. What's eating Thai Tesco. Asia Times. May 3.
ASDA Stores is a large scale retailer in the United Kingdom. It has grown over the decades by regularly expanding its business operations all over the country. Currently, ASDA Stores is present in more than 564 locations and offers a wide array of grocery items, general merchandise, and financial services. The business operations of ASDA Stores are affected by a large number of environmental factors. These factors fall under political and governmental forces, economic forces, social, cultural, and demographical forces, technological forces, legal forces, and environmental forces. All these forces have a direct impact on the company's sales, operations, and financial performance. In order to encounter the environmental challenges and operate in the most competitive and profitable fashion, ASDA Stores has to carefully analyze these forces and design its strategic directions in the best interest of its business affairs.
The resource management practices of…
Armstrong, M. 2007, A Handbook of Human Resource Management Practice, (10th ed.). London: Kogan Page
Armstrong, M. 2000, A Handbook of Management Techniques, (3rd ed.). London: Kogan Page
ASDA, 2013, About ASDA. Available from
[Accessed January 31st, 2013]
Tesco UK food department
a.) Legislative risks: The decision to provide healthier food by labeling the ingredients on the packages to include the calories, sugar, fat, sodium, and saturated fat content needs to also comply with the U.K. food and labeling law. According to the Department of Food and Nutritional Sciences, The University of eading, "In most cases, ingredients have to be listed in weight descending order determined as at the time of their use in the preparation of the food. This is commonly referred to as the 'mixing bowl stage'. The following exemptions are however permitted" (A Guide to UK egulations, 2011)
Water and volatile products used as ingredients have to be listed in order of their weight in the finished product. The weight of water is calculated by subtracting from the weight of the finished product the total weight of the other ingredients used.
If an ingredient is…
CSPI Reports International (1998) Functional Foods: Public Health Boon or 21st Century Quackery? http://www.cspinet.org/reports/functional_foods/uk_regltry.html
Feindt, P.H. & Flynn, A. 2009, Policy stretching and institutional layering: British food policy between security, safety, quality, health and climate change, Palgrave Macmillan.
Food Labels: A Guide to the UK Regulations. Department of Food and Nutritional Sciences, The University of Reading. http://www.reading.ac.uk/foodlaw/label/index2.htm
Lacey, R. 1992, Scares and the British Food System: Problems and Policies in Relation to Food-Related Health Issues, Emerald Group Publishing, Limited.
She stuck her neck out and put the child (the "product" in this setting) ahead of everything else, and in the end it did work out well. What I learned from that is that when making difficult decisions you have to keep the company's goals in mind. If your decision really works toward achieving those goals, it's a stronger decision.
3. What do you think are some advantages and disadvantages to using computer technology in decision-making?
Computer models can make trends apparent that might not have been noticeable before. They can identify trends we might not be aware of. However, the problem with computer models is "GIGO" - "garbage in, garbage out." To me that means both what you put in and what you leave out, either by accident or because the software leads you that way. I personally don't think any important decisions should be made based on computer…
Human Resource Function a Retail Store Traditional stores experiencing a significant shift retail shopping. Customers specialization convenience making purchases.
The human resource function of a retail store
The human resource manager's function has changed considerably over the years. Once, HR was called the 'personnel department,' and its primary role was issuing paychecks and managing employee issues such as pensions, bonuses, and vacation time from a purely administrative perspective. Today, HR has many additional, important tasks, including deciding what employees to hire that embody the company's values; the nurturing of top talent, and dealing with interpersonal conflicts between employees. "The role of the HR manager, director, or executive must parallel the needs of his or her changing organization. Successful organizations are becoming more adaptive, resilient, quick to change direction and customer-centered. ithin this environment, the HR professional, who is considered necessary by managers and executives, is a strategic partner, an employee…
Grayson, Kathryn. (2008). Best Buy employee site a model for big firms. Minnesota-St. Paul
Business Journal. Retrieved: http://www.bizjournals.com/twincities/stories/2008/05/05/story1.html?page=4
Heathfield, Susan. (2012). The new roles of the human resources professional. Retrieved:
The establishment of the MWD right after the aqueduct was approved is another milestone, because the MWD administers the water even today, and regulates how much water goes to each of its member water districts. The final milestone in the Colorado iver Aqueduct is the Seven States Water Management Agreement, which was signed in April 2007. The agreement spells out how the river's water will be managed in the future, and allows for more freedom for some of the member states to access water. Many people feel it is the most important milestone of Colorado iver management since the original Compact was signed in 1922. Obviously, all the milestones help spell out how the water is managed and who gets how much of the stored water in Lake Powell and Lake Mead. However, the agreement also encourages water agencies to develop alternative forms of water management, some of which the…
Editors. (2007). California's Colorado River allocation. Retrieved 25 Feb. 2008 from the Metropolitan Water District's Web page: http://www.mwdh2o.com/mwdh2o/pages/yourwater/supply/colorado/colorado04.html.
Editors. (2008). The Colorado River. Retrieved 25 Feb. 2008 from the Los Angeles Department of Water and Power Web site: http://wsoweb.ladwp.com/Aqueduct/historyoflaa/coloradoriver.htm.
Hofer, G. (2007). A new day on the Colorado. Aqueduct. 1-2.
Schulte, S.C. (2002). Wayne Aspinall and the shaping of the American West. Boulder, CO: University Press of Colorado.
And in response to big power lobbying, Senate and House Republicans on the Agriculture appropriations inserted a provision in 2005 into the department's budget, which would allow the use of certain artificial ingredients in organic foods. Many players in the organic industry today also argue that they are willing to use some synthetics in producing organic food. Joseph Mendelson and other advocates of strict organic standards argue that these provisions will open a "Pandora's box," allowing big organic food producers to lobby for further loosening of the USDA standards (arner).
The downsides of big food producers going organic is well-illustrated by the experience of hole Foods Market. It grew out of a small vegetarian store opened by Mackay and his girlfriend in 1978 in a garage in Austin, Texas. In 1992, the company went nationwide, opening stores in several cities. Now, the company owns more than two hundred stores across…
Cloud, John. "Eating Better Than Organic." Time Magazine. 2 March 2007. Web. 22 March 2011.
"It's Easy Being Green: Organic vs. Conventional Foods -- the Gloves Come Off. Center for American Progress. 10 September 2008. Web. 22 March 2011.
"Organic Foods: Are They Safe? More Nutritious?" MayoClinic. Web. 22 March 2011.
"Organic Food Sales See Healthy Growth: Mainstream Food Companies Promote Natural Brands" MSNBC. 3 December 2004. Web. 22 March 2011.
The assistant manager even walked the woman to the door when their business was concluded and wished her a good day before returning to his post. The researcher expected to see the assistant manager complain to others about her after she was gone, but this did not appear to be the case. It could have happened later, but it did not happen while the researcher was observing the assistant manager. Although the research did see several areas where management techniques were not the best, the treatment of that customer by the assistant manager sticks out in the researcher's mind as the most important example of what was seen during that observation time.
Management Principals Found
The idea of using basic management principles appears to be strong at Target. While the store looks to the future and works at being innovative as well, it also ensures that the management pays attention…
These controls can include having a standardized procedure for the preparation of the forecast budget or through the application of budgetary slack. The lower the slack management allows in the forecast budget, the greater the lower the variance that can be expected, in particular when the manager making the forecast has reputation at stake on the variance (Ibid). Reputation is an external driver, while ethics are an internal driver (Ibid). Therefore, a code of ethics should be implemented as a control to help define the ethical expectations that the company has for its financial managers.
In the Guillermo Furniture Store situation, the variance from the budget forecast last year left the company with losses instead of profits. Consumers purchased more of the mid-grade product and less of the high-grade product than anticipated; the latter having much higher margins than the former. For the next year's budget, Guillermo senior management should…
Bretschneider, S. & Schroeder, L. (1984). Revenue forecasting, budget setting and risk. Socio-Economic Planning Sciences. Vol. 19 (6) 431-439.
Caplan, D. (2006). Management accounting: Concepts and techniques. Oregon State University. Retrieved June 28, 2010 from http://classes.bus.oregonstate.edu/spring-06/ba422/Management%20Accounting%20Chapter%205.htm
Stevens, D. (2002). The effects of reputation and ethics on budgetary slack. Journal of Management Accounting Research. Vol. 14, 2002, 153-171.
Organic Pet Store
The legal and regulatory environment for an organic pet store is relatively straightforward, with limited regulations. All of the products must be approved by the FDA, which means that all suppliers need to go through this process (FDA, 2011). Food that is advertised as being organic must be certified as such, either through the USDA or the Oregon Tilth. No generic organic certification is allowed -- all products sold as organic in the store are subject to the regulatory process. There are few major influences in the global, economic and technological environment, although organic pet food demand may be correlated to consumer confidence and discretionary income measures. The economic environment is challenging, since the economy is presently growing slowly and consumer confidence is relatively low (Conference Board, 2011). That said, consumer spending is rising (BEA, 2011) as the result of high confidence levels among the upper 20%…
BEA. (2011). Real personal consumption expenditures by type of product. Bureau of Economic Analysis. Retrieved December 1, 2011 from http://www.bea.gov/iTable/iTable.cfm?ReqID=9&step=1&acrdn=2
Conference Board. (2011). Consumer data. Conference Board. Retrieved December 1, 2011 from http://www.conference-board.org/data/consumerdata.cfm
FDA.gov. (2011). Pet food. Food & Drug Administration. Retrieved December 1, 2011 from http://www.fda.gov/AnimalVeterinary/Products/AnimalFoodFeeds/PetFood/ucm2006475.htm
QuickMBA. (2010). Porter's generic strategies QuickMBA.com. Retrieved December 1, 2011 from http://www.quickmba.com/strategy/generic.shtml
GNC Stores and Marketing
GNC Franchising, Inc., is one of the largest specialty retailer of vitamins, herbs, food supplements and other health management items in the United States. Since the inception of GNC, it has looked at several ways to marketing its products. Traditionally, GNC offered its proprietary products to consumers through franchised stores and company-owned stores, but recently it has also begun to sell its products via the Internet. And more recently as of 1999, GNC has entered into a strategic alliance with ite Aid Corporation, which will host full-line of GNC products across the country (Fisher and Mullin, 1990). The two companies also plan to develop a new line of pharmacy-endorsed vitamins and nutritional supplements, which will be available through all company-owned and franchised GNC locations and ite Aid Stores (Fisher and Mullin, 1990). General Nutrition Cos. (GNC) is also moving to do its business in natural foods,…
Fisher, Lane and Mullin, Cheryl L. Searching for Tomorrow's Franchisees. Franchising World, vol. 31 (2), March/April 1999, pp.19-21
Wilson, Marianne. GNC goes natural. Chain Store Age, vol. 74 (11), 1998, pp.84-86.
Wilson, Marianne. GNC Targets Health And Wellness With Alive. Chain Store Age, vol. 72, April 1996, pp. 35-36.
Organizational structure and physical structures are the two main components of fire departments in any community. The following is a proposal for a newly designed fire department in a suburban area. Occupational safety, integration with community infrastructure, and strategic alliances with other public service sectors will all be included in the department design proposal.
Organizational structure in fire departments is in dire need of change. In some departments, that change is happening from the top down, as departments respond to the needs of young recruits and rookies who may be unfamiliar or uncomfortable with the “paramilitary” culture that has permeated the service (Shaw, 2011). However, it is not just a matter of matching organizational culture to suit the norms of the next generation. Restructuring fire departments is best practice for safety. According to Brauer (2016), organizational structure problems have been directly linked to increased ratios of fatalities: “the…
Congress allocates approximately $220 million annually for TAA training (Labor, 2006). Each year, the U.S. Department of Labor's Employment and Training Administration allocates 75% of available TAA funds, or $165 million (Labor, 2006). The remaining 25% of funds are reserved for states experiencing large, unexpected layoffs during the year. States may request additional money from the reserve account after they have spent at least 50% of the allocated TAA funds (Labor, 2006). "
As this allotment and others like it illustrate the job programs in place are designed to help those who have educations or trade backgrounds and experience.
They provide additional benefits and perks to those in that position but for those who are unskilled and have been laid off of minimum wage positions the job programs do very little to assist them.
A case in point was when Kmart opted to close down more than 300 of…
FISCAL 2007 BUDGET: UNEMPLOYMENT PROGRAMS at LABOR:WAYNE BROUGH DEPARTMENT From: Congressional Testimony | Date: May 4, 2006
U.S. Department of Labor Teams up with Kmart to Connect Kmart Employees with Job Opportunities. From: U.S. Newswire
U.S. Department of Labor Releases $154,962 to Assist Trade- Affected Workers in New Mexico.
From: U.S. Newswire | Date: August 21, 2006
This could be on account of the normal human reaction to being placed in frustrating conditions, or drawbacks like very poor security, and lethargy of the authorities. Investing in controlling mechanisms like weapons, guards, and other means of surveillance and control, while suppressing the violent tendencies of most inmates do little to help remove the causes of aggression. A more comprehensive approach is required that takes a study of the whole gamut of psychological emotional, physical needs and suffering into one group and then provide better training to the personnel in handling these emotions and the prisoners. They must be adepts in identifying the threat potential is necessary. (Carter; Glaser, 1977)
Another important fact that was clearly visible in the negotiation process and the later handling of the issue was the tardy help received from the outside, or the reluctance to get outside help. The negotiators must have gone in…
Carter, Robert Melvin; Glaser, Daniel. (1977) "Correctional Institutions" Lippincott.
Corcoran, Michael H; Cawood, James S. (2003) "Violence Assessment and Intervention: The Practitioner's Handbook" CRC Press. Boca Raton, FL.
Garrett, Michael. (2004, Jun) "In Need of Correction: Arizona's prison system is overloaded and its staff is overwhelmed" Retrieved 4 April, 2008 at http://www.tucsonweekly.com/gbase/Currents/Content?oid=oid%3A57551
Despite this array of potential benefits I also came across numerous obstacles including risk issues that encompass security and privacy concerns. With this in mind when starting my own business I'll will focus to prevent and take every precaution possible to overcome and therefore give myself advantage over the competition.
Potential customers how many have you talked to?
While attending seminars, talking to friends and meeting new people during my research I spoke to at least 30 people.
A what did you ask them?
Did you shop online? How many times? What was your experience? Were you satisfied with the transaction? Were you satisfied with the product? Why do you shop online? What products do you buy online? What website do you use when shopping online?
A what did you find out?
According to my findings, although online shopping is already a multi-billion dollar industry, electronic commerce is still in…
Wal-Mart uses high technology to effectively plan and schedule workers shifts. Currently, Wal-Mart boasts 1.2 million workers throughout the world and has been in existence for 43 years (Grant, 2005) HR departments at the different stores and the management constantly ensure that every store has the optimized number of employees to handle the transactions and sales in the store. In the past retailers had permanent employees. Now, Wal-Mart is increasingly employing part-time workers. As the number of stores increase, the number of employees required also increases. Tracking and managing payrolls over a centralized computer database system has proved to be very beneficial for the company.
Wal-Mart invests time and resources to identify products that are preferred by the customer and offering them at prices much below departmental and specialty stores. "Consumer information should be collected systematically and on a timely basis the recommended time between tracking is shortening as…
Blanchard, Dave. "Countdown to Rfid-Day." Logistics Today 45.12 (2004): 1.
Grant, L. "Wal-Mart Ceo Vows 'Unfiltered Truth.'" USA Today, Money section p. 01b (2005).
Kardon, Brian E. "Consumer Schizophrenia: Extremism in the Marketplace." Planning Review 20.4 (1992): 18-23.
Simchi-Levi, David, Philip Kaminsky, and Edith Simchi-Levi. Designing and Managing the Supply Chain: Concepts, Strategies, and Case Studies. 2nd ed. Boston: McGraw-Hill/Irwin, 2003.
Geographical Information System (GIS) is any system that can captures, stores, bring an analysis, managing, and data that is linked to a particular location. Technically, a GIS system includes mapping software and its various applications adapted to remote sensing, surveying of land, aerial photography, arithmetic's, photogrammetric plus tools that can be implemented with use of GIS software. Even though, many refer to "Geographic Information System" as "the GIS" even though it doesn't cover all tools connected to topology. The GIS system merges together cartography and technology.
GIS technology can be employed for the purpose of scientific investigations, management of resources, management of assets, archaeology, impact assessment, urban of environmental planning, cartographic analysis, criminology, geographical history, marketing, logistics and planning, the process prospectively mapping, and other major objectives. For example the GIS may allow emergency planners to easily calculate the emergency response times (i.e. The logistics) in the event of an…
Bolstad, P. (2005) GIS Fundamentals: A first text on Geographic Information Systems, Second Ed. White Bear Lake, MN: Eider Press
Elangovan, K (2006) GIS: Fundamentals, Applications and Implementations," New India Publishing Agency, New Delhi
National Research Council, GIS for housing and urban development
Longley, P.A., Goodchild, M.F., Maguire, D.J. And Rhind, D.W. (2005) Geographic Information Systems and Science. Chichester Thurston, J., Poiker, T.K. & J. Patrick Moore. (2003) Integrated Geospatial Technologies: A Guide to GPS, GIS, and Data Logging. Hoboken, New Jersey
Bargaining power of customers: Our main question here is whether al-Mart customers can walk away from buying a product at al-Mart and find it cheaper elsewhere. For the most part, the answer is no. al-Mart has built its reputation by providing products at a considerably lower price than its competitors (Is al-Mart good, 2005). Certainly, customers can try to find lower prices at other retailers; and the proliferation of the Internet also allows customers to visit several e-commerce retailers. However, al-Mart's ability to keep prices at rock-bottom, coupled with the fact that it has such dominant market share in America, means that the bargaining power of customers has been trending downward.
Bargaining power of suppliers: By most accounts, the bargaining power of suppliers is poor - al-Mart holds all the cards. If a supplier wants to sell to the U.S. retail market, it has to sell through al-Mart, given the…
Bhatnagar, Parija (2004). "The K-Mart-Sears deal." Nov. 17, 2004. Retrieved Oct. 19, 2006 from the CNN Web site at http://money.cnn.com/2004/11/17/news/fortune500/sears_kmart/ .
Fishman, Charles (2003). "The Wal-Mart you don't know." Retrieved Oct. 19, 2006 from the Web site for Fast Company at http://www.fastcompany.com/magazine/77/walmart.html .
Gallagher, Scott (2004). "Business level strategies." Retrieved Oct. 20, 2006 from the Web site for James Madison University at http://22.214.171.124/search/cache?p=business-level+strategies&fr=yfp-t-501&toggle=1&ei=UTF-8&u=falcon.jmu.edu/%7Egallagsr/WDFPD%2520-%2520Business.pdf&w=business+level+strategies&d=LlNaGpIFNgHG&icp=1&.international=us
Global Ethics Office (2006). Retrieved Oct. 19, 2006 from the Web site for Wal-Mart at http://walmartstores.com/GlobalWMStoresWeb/navigate.do?catg=8 .
secondary literature and a survey of practitioners concerning the fact that Defense Logistics Agency (DLA) acquisition costs are often excessive because first article testing (FAT) requirements are often misapplied to DLA contracts. This study was guided by three objectives: (a) to determine the frequency of misapplication of First Article Testing requirements to Defense Logistic Agency contracts; (b) to determine Engineering Support Agency and Defense Logistics Agency employee interpretations of First Article Testing requirements; and, (c) to provide Engineering Support and Defense Logistics Agency employees with First Article test requirement discriminators that will assist with appropriate First Article Test requirement application to Defense Logistics Agency contracts. This study was also guided by the following research questions: (a) what major factors do Engineers and Defense Logistics Agency employees consider prior to applying First Article Test requirements to contracts?, and (b) what specific discriminators can be applied to First Article Test requirement decision…
Borenstein, S. & Markoe, L. (2006, September/October). Prime vendor. The IRE Journal, 29(5),
Chandler, G.N. & Lyon, D.W. (2001). Issues of research design and construct measurement in entrepreneurship research: The past decade. Entrepreneurship: Theory and Practice.
cloud-Computing technologies to increase business performance in SMEs
In the professional and academic press, the term cloud computing is commonly used to refer to accessing services like email online. Cloud computing is defined by the National Institute of Standards and Technology (NIST) as a model that enables on-demand and convenient network access to a shared pool of computing resources that can be released and provisioned with minimal service provider interaction (Mell & Grance, 2011). This definition can refer to anything from file storage, email in the cloud, or an EP system. Cloud computing has the potential to offer an SME that opportunity to increase its performance, sustain its competitiveness, and adapt to the changing market needs. The majority of research has focused on the benefits that SMEs have gained after adopting cloud computing. However, the major question that most researchers have asked is, how does cloud computing increase business performance…
Mell, P., & Grance, T. (2011). The NIST definition of cloud computing.
Quinn, M., & Cleary, P. (December 2014). Delivering Better Performance - using the cloud for accounting and finance in SMEs. Accountacy Plus (04), 38-39.
Sahandi, R., Alkhalil, A., & Opara-Martins, J. (2013). Cloud computing from SMEs perspective: A survey based investigation. Journal of Information Technology Management, 24(1).
Further the fair pricing strategy which Yousuf refers to as "a permanent discount of at least 40% on all items" could also effectively defend the company's market share from both existing competitors and new entrants. Next, J.C. Penney's move to embrace a new management team could end up yielding some positive results as such a move will inevitably change the way things are done at the firm. Indeed, in the opinion of Heller, the incoming management team possesses some radical new ideas. This can be gleaned from the background (as highlighted earlier on in this text) of some of the key executives who have joined J.C. Penney in recent times. I am also convinced that J.C. Penney's new logo will give the company a brand identity that is largely unique. The same in my opinion could in addition to having the effect of repositioning J.C. Penney's brand in its clients'…
Heller, Laura. "Why J.C. Penney Will Be the Most Interesting Retailer of 2012." Forbes. N.p., 26th January 2012. Web. 3rd April 2012.
Hitt, Michael a., R. Duane Ireland and Robert E. Hoskisson. Strategic Management: Competitiveness & Globalization. 3rd ed. Mason, OH: Cengage Learning, 2010. Print.
Mattioli, Dana and Russell Adams. "Martha's Deal Miffs Macy's: Sale of Stewart Stake to Penney Leads Rival to Review Changes to Its Stores' Line." The Wall Street Journal. N.p., 8th December 2011. Web. 4th April 2012.
Yahoo Finance. "J.C. Penney Company, Inc. (JCP) -- NYSE." Yahoo Finance. N.p., 3rd April 2012. Web. 3rd April 2012.
Nordstrom department store that produces "Jackets" alters the garment's designs, fabrics, color, trims, at three different price lines; Bridge, Moderate and Budget for their target markets.
etailers set price lines for their merchandise to help in profit maximization. Therefore, it is vital for retailers to estimate prices for their products to achieve this. According to Fashion 101, there are seven terms used to categorize merchandise by price of which three are commonly used; bridge, moderate and budget. The Bridge category has a designer look for less. The Moderate category is broad & includes major brands which are usually referred to as "fast fashion." The Budget category falls in the lower pricing spectrum and usually consists of casual wear which appeals to the masses. The Nordstrom department stores carry these three categories of merchandise for their target markets (Miller, 2012).
Here are some examples:
Bridge Category: Classiques Entier 'Brenna' Leather Jacket…
Bond, J. (2010, June). The Keeper of the Nordstrom Way. Columns Magazine.
Miller, P. (2012, January 13). Nordstrom Scores Points with Shoppers. Retrieved October 8, 2012, from www.bizjournals.com: http://www.bizjournals.com/stlouis/blog/2012/01/nordstrom-scores-points-with-shoppers.html?ana=yfcpc
Nordstrom Inc. (2012). About Caslon. Retrieved October 10, 2012, from www.nordstrom.com: http://shop.nordstrom.com/c/caslon
Nordstrom Inc. (2012). About Halogen. Retrieved October 10, 2012, from www.nordstrom.com: http://shop.nordstrom.com/c/halogen
At the completion of these three-month Employee Development Workshops, trainers and supervisors will meet with the sales clerks to go over their experiences, with a review in hand and asking for input from the sales clerks as to how to make their job more efficient and rewarding.
Supervisors who work with employees on a daily basis must realize that training does not stop when the three-day Training and Orientation Program is completed, but continues on the job, as personnel deal with customers in many different situations. Local school are encouraged to work with personnel and help them learn new techniques regarding sales and customer relations. In return, the Department Store will look for employees from among their graduates.
New Sales Personnel will be encouraged to train on their own outside of work in order to improve their position and pay. Unions and professional associations sometimes offer training programs to help…
Kelly, Ruth (2008) Dream big,. School-To-Careers Grant from the NJ Department of Education. Retrieved June 27, 2009 from http://www.emerson.k12.nj.us/staff/rmkelly/Custom/Classwebpages/DreamBig/GroupC/JobPages/CashierC.html.
Occupational Outlook Handbook, 2008-09 Edition, U.S. Bureau of Labor Statistics, Significant Points. Retrieved June 28, 2009 from http://stats.bls.gov/oco/ocos116.htm .
Ross Dress for Less: Applied Management
Applied Management Analysis of Ross Dress for Dress
Understanding how an organization works means understanding what truly motivates people. There are certain fundamental consistencies that form the foundation for the behavior of all individuals that can be identified and then modified to reflect individual differences (Robbins, 2001). In this regard, the management at Ross has set a clear course for the company, one that is focused on providing its customers with a sense of value in their overall shopping experience.
Customer Relationship Management (CRM) is "a corporate philosophy because it is a fundamental approach to doing business. That approach is to be customer-focused and customer-driven, running all aspects of your business to satisfy your customers by addressing their requirements for products and by providing high-quality, responsive service" (Seybold, 2002, p. 3). The objectives of CRM are fairly straightforward (Seybold, 2002, p. 4), to acquire…
Bailey, S. And Shultz, D.E. (2000). Customer/Brand Loyalty in an Interactive Marketplace. Journal of Advertising Research, 40 (3), 41.
Bielski, L. (2001). How Do You Know Your Relationship Is Working? There's More to CRM Than Semantics and Slick Marketing Slogans. ABA Banking Journal, 93 (10), 28+.
DiCarlo, L. (2003). Ross Stores Booms from Bargain Hunting. Retrieved April 15, 2004, from Forbes.com Web site: http://www.forbes.com/2003/12/11/cx_ld_1211overachievers.html
Gillenson, M.L. (2000). How Electronic Commerce Has Led to the Return of Personalized Marketing. Business Perspectives, 12 (3), 21.
The first is to utilize social media to leverage the power of technological innovation to reinforce the brand's image but also to move Nordstrom into the modern age with respect to its service and communications elements. The second is to focus its marketing message on bringing in customers of other department stores, and recapturing business that was lost during the economic downturn. In taking on these two strategies, Nordstrom should be able to recover some of the sales it has lost recently, and also should position the company to win a greater share of the traditional department store market.
If Nordstrom is planning to enter the Mexican market, the company should utilize a promotional strategy similar to that used in the United States. The company would occupy the higher end segment of retail in Mexico, appealing to the wealthy and middle class urban Mexicans. The company should utilize the following…
Spector, R. & McCarthy, P. (2005). The Nordstrom way to customer service excellence. New York: Wiley.
Spector, R. & McCarthy, P. (1996). The Nordstrom way: The inside story of America's #1 customer service company.
Music on Grocery Store Shopper Habits
Marketers continuously attempt to influence shopper habits by manipulating their environment. It has been known since the early 1970s that factors such as lighting, layout, sounds, colors and temperature invoke emotional responses in consumers (Kotler, 1973). esearch has shown that the amount of time spent in a restaurant was directly related to the amount of money spent (Caldwell and Hibbert, 2002). Musical preferences were found to play a factor in the restaurant experience. However, the tempo of the music was not found to be significant (Caldwell and Hibbert, 2002). Several researchers have focused on the effects of music on consumer behavior (North, Hargreaves, and McKendrick, 1996; Yalch & Spangenberg, 1990; Milliman, 1982).
There have been two types of studies performed regarding the subject of environment and shopper behavior. The first group of studied treats the store atmosphere as a whole. Other studies focused on…
Alpert, J.L., & Alpert, M.I. (1990). Music influences on mood and purchase intentions.
Psychology & Marketing, 7, 109-133.
Areni, C.S., & Kim, D. (1993). The influence of background music on shopping behavior. Classical vs. top-forty music in a wine store. Advances in Consumer research, 20(1), 336-340.
Caldwell, C., and Hibbert, S. (2002) The Influence of Music Tempo and Musical Preference on Restaurant Patron's Behavior. Psychology & Marketing, Vol. 19(11): 895-917 (November 2002)
Sears: Business Strategy and Analysis
Sears, officially names Sears, oebuck and Company, is an American chain of department stores which began its journey to success in the field of mail-order product distribution and has grown to one of the largest and most successful department store chains in the United States. Sears business model has long been attributed to a focus on customer service and satisfaction, and in recent years, Sears has begun work to change how its customers interact with the company in stores and online. In utilizing strategies to upgrade web technology, become a facet of goodwill and community giving, and in structuring itself under the business model of customer service and continued improvements to customer affordability and financing, Sears remains a top contender in the U.S. department store field.
Upgrading Web Technology and Increasing Web Presence
In an effort to keep up with competitors and the…
Becker, B. And Huselid, M. (2009). Overview: strategic human resource management in five leading firms. Human Resource Management, 38.4: pp. 287. Web. Retrieved from: ProQuest Database.
Dizard, J. (2009 July 20). Prospects for consumer spending look promising. London Financial Times. Web. Retrieved from: ProQuest Database.
Sears. (2011). Sears holdings community relations. Web. Retrieved from:
http://www.searsholdings.com/communityrelations / on 1 November 2011.
JC Penney is a major department store, doing billions of dollars in revenue per year. The industry, however, is mature and some would say stale. Younger consumers in particular are not attracted to the department store shopping experience, instead choosing anything but. JC Penney tapped former Apple executive on Johnson as its new CEO, and made big changes to its merchandising and especially to its pricing. One pricing strategy that Johnson instituted was to eliminate the traditional JC Penney sales and opt for lower prices across the board (D'Innocenzo, 2012). Analysts from his alma mater Harvard Business School lauded him as a genius for the simplified pricing program (Girard, 2012). Yet, Johnson couldn't wrap his head around the fact that the key purchase drivers in department store sales are nothing like the purchase drivers in consumer electronics, and the pricing strategy did not go nearly as well as planned.…
Berfield, S. & Maheshwari, S. (2012). JC Penney CEO Ron Johnson gets lesson in pricing. SF Gate. Retrieved April 19, 2014 from http://www.sfgate.com/business/article/J-C-Penney-CEO-Ron-Johnson-gets-lesson-in-pricing-3589014.php
D'Innocenzo, A.(2012). JC Penney slashing prices on all merchandise. USA Today. Retrieved April 19, 2014 from http://usatoday30.usatoday.com/money/industries/retail/story/2012-01-25/penneys-price-overhaul/52787388/1
Girard, K. (2012). Is JC Penney's makeover the future of retailing? Harvard Business School. Retrieved April 19, 2014 from http://hbswk.hbs.edu/item/6944.html
Passikoff, R. (2013). Ron Johnson ousted as JC Penney CEO. Forbes. Retrieved April 19, 2014 from http://www.forbes.com/sites/marketshare/2013/04/09/ron-johnson-ousted-as-jcpenney-ceo/
Technological -- Nordstrom uses the most advanced real-time inventory system management software possible. The company must balance the technological requirements with its human side of customer service.
Social -- Nordstrom caters to a special kind of customer; one who wants high quality, more exclusive items that are environmentally sound, but of the quality that will last. In recent decades the social climate of America resulted in a greater percentage of questionable returns (gowns or shoes worn once or twice and then returned), but the company has managed to endure this paradigm shift.
Competitive -- The competitive market for the consumer's dollar has grown dramatically. In most major cities there are 2-3 upscale retailers, of which Nordstrom is one. Nordstrom seems to maintain its competitive edge with its Customer Service mentality and reputation as well as attention to detail and quality.
Economic -- Nordstrom is sensitive to the economy. The recent…
Silver Dollar International needs to realize that they must protect their brand and its value is tantamount, and that if the department stores want exclusive rights to their jeans, they are welcome to purchase a private label brand. All apparel manufacturers have this capability, and this fits the product needs of the department store or mass merchandiser in addition to allowing Silver Dollar International to retain its brand value. Further, Silver Dollar International needs to re-consider the strategy of selling through department stores and move into boutiques and other channel partnerships where they can retain profits, control of the brand, and control of the product lifecycles. These types of conflict lead Nike to pull out of Wal-Mart for example. For Silver Dollar International the most important criteria are retaining its brand equity, finding distribution partners that are more interested in profitability than pure volume, and concentrate on retaining control of…
Nair, G & Pleasance, D (2005). Mitigating channel conflict. The McKinsey Quarterly,(3), 16-17. Retrieved December 17, 2007, from ABI/INFORM Global database. (Document ID: 880048511).
arket Analysis of House of Fraser
House of Fraser was founded in 1891 by James Arthur in Glasgow. Originally a drapery shop, the store quickly expanded and by the end of 1891, the entire Fraser family was investing in the company. At this point, the store was renamed to Frasers & Sons. Over time, the store expanded from selling draperies to selling clothing, shoes and other department store apparel.
The company has continued to grow through the purchase of smaller companies. In 2005, House of Fraser aquaired Jenner's department store and in 2006 it took over Baugur. In 2008, the company had three new openings in London, Belfast and Bristol. The company continues to grow and is a ripe competitor.
House of Fraser is ranked high in the market overall with its six major competitors being arks & Spencer, John Lewis, Harrods, Debenhams, Selfridges and Fenwick. John Lewis is by…
Mintel (2011), Department Stores Retailing-UK-March 2011, http://academic.mintel.com/sinatra/oxygen_academic//display/&id=545274
Office for National Statistics (2012), Consumer Prices Indices- RPI Annual Percentage Changes 1948 to 2011, http://www.ons.gov.uk/ons/datasets-and-tables/data-selector.html?cdid=CDKQ&dataset=mm23&table-id=2.2
Wikipedia (2012), House of Fraser, http://en.wikipedia.org/wiki/House_of_Fraser
I think that proper networking and research on who is making quality products, and finding a vendor with a good track record of customer satisfaction would be crucial in getting a positive consumer reaction.
Networking is invaluable when you do not miss opportunities that are available just from people talking about your product. Some of the smaller stores are involved in fairs and events where products can be introduced to the public without the burden of larger brand name competition.
Additionally, my variety of personal strengths will help me succeed when I launch my new business. I am not intimidated by the possibility that my business might fail. I know that I will work very hard to make my business successful, and if the business is not successful, I will know that I would have done everything possible to make the business succeed.
I am not afraid or intimidated…
The Body Shop. (2004) Where we come from. Retrieved October 2, 2004, from: http://bodyshopinternational.com/web/tbsgl/about_where.jsp
Bath & Body Works, Inc. (nd). Retrieved October 2, 2004, from: http://www.hoovers.com/bath-&-body-works/--ID__104462 -- /free-co- factsheet.xhtml
Biesada, a. (2004) Hoovers Online. The Body Shop International PLC.
" Nevertheless, the research to date indicates that participative management techniques can provide a major return on the investment. According to Angermeier, Dunford and Boss (2009, p. 127), "Employee perceptions of the extent to which their work climate is participative rather than authoritarian have important implications for critical work attitudes and behavior."
The research to date has confirmed that employees in highly participative work environments outperformed their counterparts in nonparticipative management organizations (Angermeier et al. 2009). For example, a study by Angermeier and his associates found that employees working in participative management settings provided 14% better customer service, committed 26% fewer clinical errors, demonstrated 79% lower burnout, and were 61% less likely to leave the organization than employees in more authoritarian work environment. According to Angermeier et al. (2009, p. 128), "These findings suggest that participative management initiatives have a significant impact on the commitment and productivity of individual employees."…
Angermeier, I, Dunford, BB & Boss, AD 2009, March-April, 'The Impact of Participative
Management Perceptions on Customer Service, Medical Errors, Burnout, and Turnover
Intentions,' Journal of Healthcare Management, vol. 54, no. 2, pp. 127-134.
Biech, E 2001, the Pfeiffer Book of Successful Team-Building Tools: Best of the Annuals. San Francisco: Jossey-Bass/Pfeiffer.
A Game of Twister Played at Macy's Department Store
Brief Description of the Breaching Experiment
My daughter, Kayley, who is fourteen and one of her friends, Dani, with her mother's permission, participated in a brief experiment. The experiment was to play the popular game "Twister" in a social setting that would be extremely uncommon for something like that to occur. The three of us took the game to the mall and looked for a spot in which we could play. We asked a few people to participate in the game as the game's "spinner" however each person that was asked refused to participate. Eventually we chose the department store Macy's to play the game.
When playing the game there were several odd looks that were cast in our direction; one lady shook her head in what appeared to be disgust. Shortly after the game began, a store employee…
Option 2: In order gain optimal results,
Kleinaci should franchise stores in key areas around the city.
If Kleinaci franchised his stores at this point and time, he would be taking a significant step toward distribution in several channels as well as moving toward a positive and unified voice for the fashion conscious. In fact, many people today possess the opinion that a franchise is an attractive method of expansion for a business and a safe environment. While Kleinaci might be initially concerned that by joining a franchise he might sacrifice some of the unique and eccentric parts of his collection, the actual benefits from a franchise far exceeds the loss. For example, franchises allow for the relative ease of obtaining legal and real-estate aid, financing, insurance benefits and branding (Gelman, 2010). Additionally, should Kleinaci have the concern that he is not reaching a particular segment of the population, he…
Gelman, M. (2010, Spring). Should a franchise be in your future? Time, 195-207.
Lake, L. (2010). Developing your brand strategy.
Retrieved April 08, 2010, from About.com: Marketing.
Recommend how the company should take advantage of or respond to each of the marketing environment force examples (political, legal, and regulatory; technological; social; and competitive and economic forces).
To respond to the different regulatory changes, the company would have to follow the provisions that are stipulated in the new law. This would means increased legal consultants and procedures in place to ensure compliance. To respond to the changes in technology, the company can begin building a following for the discount stores on Face book and Twitter. They can also offer special discounts to those who are shopping online through their I Phones or lack erries. The social networking would help to create a core group of die hard Nordstrom consumers, similar to what Apple has, which would address various social issues.
Assume the company is planning to open stores in a new foreign market area, Mexico. Recommend an overall…
Nordstrom. (2010). Retrieved May 20, 2010 from Yahoo Finance website:
Duff, M. (2009). Nordstrom's Twilight Signals Mass Move to Recovery. Retrieved May 20, 2010 from BNet
Architecture of Consumption
Most of us have probably never thought a great deal about the ways in which the typical shopping mall, such as the Galleria, is laid out. We all know that there are anchor stores that are at the psychological (although not geometric) "corners" of the mall, and that in between these anchors are smaller, more specialized stores, most of them selling clothes, make-up and jewelry, with the second most important category of merchandise being items that are sold for the purpose of entertainment, including books and CDs and other forms of recorded music. The third most important single category of stores/merchandise at a typical mall (and the Galleria is in no important way substantially atypical in terms of the ways in which architecture is designed to lead to an increased degree of both the desire to consume and the actual process of consumption itself) is that of…
ecruiting and etaining Talent at Le Bon Marche
Le Bon Marche is a company that belongs to LVMH and comprises various businesses including Le Bon Marche department store, Franck etFils and La Grande Epicerie. Le Bon Marche is a luxury department store that is situated in Paris, France. Given the success of its operations, the company is currently regarded as the ultimate Parisian department store and only store in the Left Bank in Paris. The success of this firm throughout its operations can be attributed to its focus on recruiting and retaining highly qualified talent in its workforce. The firm has a workforce of 800 employees with a Human esource department made of 10 people including the departmental director, the Head of Training, Head of Internal Communication, and human resource staff. Despite forcing on recruiting and retaining talent in its workforce, Le Bon Marche can ameliorate its recruitment and retention…
Crisp, D. & Reid, J. 2007, 'The Talent Challenge: Creating a Culture to Recruit, Engage, and Retain the Best', Ivey Business Journal,
ICIMS Hire Expectations Institute n.d., 3 Key Essentials for Engaging and Retaining Top Talent,
ICIMS Hire Expectations Institute, viewed 15 November 2014,
Introduction and Company History
Debenhams is a UK-based department store chain with operations in a number of countries around the world. The company operates 153 stores across the UK and Ireland, and has online delivery to 66 countries around the world through Debenhams Direct, including many where Debenhams does not have its own store (Debenhams.com, 2012). The company traces its roots to 1778 in London, where the company remains headquartered to this day. The expansion of Debenhams to become an international brand in retailing has been done primarily through franchising, while the store in the UK and Ireland tend to be company-owned. According to the company's annual report, Debenhams earned £2.2 billion in revenue and £117.2 million in profit.
The growth of the Debenhams name only took place in the latter part of the 20th century. Prior to that point, the Debenhams name was not used on most of…
Annesley, C. (2012). Debenhams multichannel strategy still paying. Internet Retailing. Retrieved November 25, 2012 from http://internetretailing.net/2012/06/debenhams-multichannel-strategy-still-paying/
Debenhams 2011 Annual Report.
Debenhams. (2012). About Debenhams. Debenhams.com. Retrieved November 25, 2012 from http://www.debenhams.com/about-debenhams
Koenig, P. (1997). Debenhams gets a brand new image. The Independent. Retrieved November 25, 2012 from http://www.independent.co.uk/news/business/debenhams-gets-a-brand-new-image-1288633.html
Orientation and Training
In assuming the role of training supervisor of a large, local retail company that maintains seven different department stores in one respective city, one major problem that the company faces is its ability to adequately train new salesclerks. Because salesclerks represent the company to the public, the manner in which they conduct themselves is highly important to overall company success and the maintenance of a repeat-client base. Especially critical aspects of the salesclerk position includes knowledge of the computerized cash register system, interaction with the customers, and knowledge of the particular products being sold. In looking at the problem at hand and discovering methods for implementing new ways to effectively train staff, a three-day orientation/training program has been designed in order to impart staff with all the appropriate knowledge they will need in beginning their employment, additionally, the measure of success of this program can be evaluated…
Byars, L. And Rue, L. 2004. Supervision: Key Link to Productivity. Print. New York,
New York: McGraw-Hill.
For example, Mavis will be able to provide white linen assortments in the Miami, Florida area while eliminating the offering altogether in its Gainesville, Florida store. This allows the strategy to mitigate gaps in communication or overall service. Finally, the Bullwhip effect leads to many financial costs which are both tangible and intangible (Mason-Jones, 2000). Those in the supply chain must deal with the ramifications of poor customer service, lack of productivity, and missing parts due to stock outs (Anand, 2006). Moreover the hiring and dismissals of employees can result in losses due to inadequate methods of inventory management.There are however, methods by which the inventory concerns can be mitigated. The localization strategy mentioned above does a good job of abating this influence. Inventory management procedures such as vendor management inventory and "just in time" replenishment help abate the consequences of inventory management procedures as well (Lewis, 2006).
1) Anand, G., P.T. Ward, and M.V. Tatikonda. 2010. Role of explicit and tacit knowledge in six sigma projects: An empirical examination of differential project success. Journal of Operations Management 28 (4) 303-315.
2) David M. Herszenhorn; Carl Hulse. "Deal Struck on $789 Billion Stimulus work=the New York Times date=February 12, 2009." p. A1. http://www.nytimes.com/2009/02/12/us/politics/12stimulus.html . Retrieved February 16, 2013
3) Krugman, Paul (January 25, 2008). "Stimulus Gone Bad." The New York Times. http://www.nytimes.com/2008/01/25/opinion/25krugman.html . Retrieved January 23, 2013
4) Lewis, W.G.; Pun, K.F.; Lall, T.R.M. (2006). "Exploring soft vs. hard factors for TQM implementation in small and medium-sized enterprises." International Journal of Productivity and Performance Management 55 (7): 501-554. http://www.emeraldinsight.com/journals.htm?articleid=1572896&show=html
The Partnership between Microsoft and Apple after Microsoft had faced tough anti-trust scrutiny is an example of monopolistic competition. Microsoft and Apple produce products that are not perfect substitutes of each other. In fact, the products are perceived to be different to all other brands products. Microsoft's products include Microsoft Office and the IE products. Apple on the other hand had MAC operating system (Kawamoto, Heskett & icciuti, 1997). Microsoft had to preserve competiveness in the industry to comply with antitrust laws and to ensure that there was no unfair competition in this industry as to limit consumers from making informed choices on what kind of products they should go for and at what prices. Microsoft wanted to develop and ship future versions of its MS Office, internet explorer, and development tools to Macintosh. In the event that Apple did not survive Microsoft would not have kept antitrust charges…
Kawamoto, D., Heskett, B. & Ricciuti, M. (August 6, 1997). Microsoft to invest $150 million in Apple. CNETNews.
Slide Share Inc. (2013). Market Structure. Retrieved from http://www.slideshare.net/Leephen/market-structure-n3
Since people are less apt to be attracted by excess gadgetry in the market of clothes washers and dryer, and fewer people own more than one laundry machine than own a wide array of kitchen gadgets, remaining in the high-end market sphere for this product line, barring some substantial new R&D development may be questionable.
To find out what is the newest and best product lines, increasing the company's sales presence at trade shows might be a good idea. Improving its reputation at trade shows would increase retailer's interest in the product, and encourage major vendors to showcase the product more prominently in their store displays and promotions. Expanding the range of stores might be a good idea since the product line is so deep, but there is also the possibility of establishing a special relationship with a particular store whose brand seems uniquely suited to the image of the…
Strategic Management and Strategic Competitiveness
Assess how globalization and technology changes have impacted the corporation you researched.
al-Mart is an enormous global competitor that operates a large network of discount department stores and warehouse stores in many markets. al-Mart has made the Forbes list of top companies as the world's 18th largest corporation; al-Mart is also the world's biggest private employer in the world, boasting over 2 million employees, which makes the company the world's largest private retailer (Faber, 2012). al-Mart's operations management and logistical systems are among the most developed in the world.
al-Mart has already invested tons of capital into the development of distribution channels that are more advanced than all of the other firms in the industry. al-Mart was a leader in applying RFID technology to their logistical systems and al-Mart is continuing to develop the technology and automate much of its distribution processes. al-Mart will…
Faber, D. (2012). The New Age of Walmart. Retrieved from CNBC: http://www.cnbc.com/id/18803817
Walmart Corporate. (2012). About Us. Retrieved from Walmart Corporate: http://www.walmartstores.com/AboutUs/
Yahoo Finance. (2013, October 20). Wal-Mart Stores Inc. (WMT) . Retrieved from Yahoo Finance: http://finance.yahoo.com/q/is?s=wmt+Income+Statement&annual
Zwiebach, E. (2010, January 28). Wal-Mart Realigns U.S. Organization. Retrieved from Supermarket News: http://supermarketnews.com/latest-news/wal-mart-realigns-us-organization
Ethics in the Practice of Psychology
Identify the problem.
The therapist must decide how to respond to several potential ethics issues that the client has brought to the client-therapist relationship. The therapist is considering options for responding that will preserve the integrity of the client-therapist relationship and that will avoid communicating any disregard for the ethnic traditions that are most likely influencing the client's actions.
Identify the potential issues involved.
While it is probable that the psychologist has reviewed the ethical guidelines that govern her work, the client has stepped outside of those bounds in several ways. Most notably, the client has not complied with the processes and constraints associated with fee payment, and the client has introduced complexity into the client-therapist relationship by making arrangements for the provision of therapy services to another family member without first discussing the matter with the therapist. In addition, the client…
Corey, G., Corey, M., & Callanan, P. (2011). Issues and ethics in the helping profession (7th ed.). Pacific Grove, CA: Brooks / Cole.
Ethical Principles of Psychologists and Code of Conduct. (1992, December 1).
American Psychological Association. Author. Retrieved http://www.apa.org/ethics/code/code-1992.aspx [Type text]
Today, in my profession, my education and my recreational pursuits, I am a picture of diligence and determination. As I have begun to succeed in many of the same areas where I had once found achievement so difficult, I began to note the connection between my enthusiasm for that which I was doing and the positive results yielded there from.
I would be able to channel this newfound positive attitude into the discovery of an academic area that resonates with me. Since my accident, I have taken up a new and refreshing direction, learning the beautiful natural science that is economics. It is here within that a direction has emerged. This combined with the positive experiences which I have gained working both at Wal-Mart Korea and at the Lotte Department Store to suggest a clear and attainable path for me. My working experiences have opened up a bevy of personal…
They will normally attract the average consumer. Discount stores will attract the more specific shopper, looking to buy branded goods, but at lower prices. The warehouse club will generally attract large families or small entrepreneurs who make high volume purchases. Finally, the factory outlet will attract the more specific customers, looking for a particular brand and quality, but also wanting to pay less than in a traditional retail facility.
Superstores have the advantage of a wide product offering, but the disadvantage of a potentially reduced quality of the merchandise. The discount stores benefit from branded goods in generally large quantities, but their quality might be reduced. The warehouse clubs request the payment of a membership, but offer an extensive product palette at high cost efficiencies. The factory outlets offer branded goods at lower prices, but the variety of the merchandise is often reduced as the items are generally what is…
Burrow, J.L., Eggland, S.A., 2005, Intro to Business: Finance, Marketing, Operations, Management, Cengage Learning
"An employer may not ask questions about an applicant's medical condition or require an applicant to have a medical examination before it makes a conditional job offer" (Questions and answers about cancer in the workplace, 2011, ADA).
The proposed position may be potentially stressful, but Armitage has dealt with stressful situations before. Of course, given the commute and her life challenges, she may not choose to accept the position. In that case, she should continue in her current position. However, no one else should make the decision for Sally. It should lie in her hands. And discriminating against her because of her status as a mother or a cancer survivor could land the company in legal 'hot water.'
To: Matt Moreau
From: Mr. X
Date: October 27, 2011
Subject: Sally Armitage
After much due deliberation, I have decided to extend an offer of employment to Sally Armitage for the…
Enforcement guidelines. (2011). EEOC. Retrieved October 27, 2011 at http://www.eeoc.gov/policy/docs/caregiving.html
Questions and answers about cancer in the workplace. (2011). ADA. Retrieved October 27,
2011 at http://www.eeoc.gov/facts/cancer.html
Personal Income Probabilities
Based on this sample, and clearly showing workings, appropriate graphics and your response to blank values in the data, calculate the following:
(a) the probability of randomly picking two men over 35 from the sample
The sample consists of both men and women, however the question does not delineate segmentation by gender in regard to men vs. women, but solely requests "from the sample" the possibility of selecting men over 35 years of age each draw. Therefore the equation is:
Men over 35 years of age total in the sample.
121 participants total in the sample
239 = P of men in sample
Percentage of men over 35 in the sample 23.9%
Each draw is discreet with a 23.9% chance that a man over 35 years of age will be selected on random selection each time.
For example of work in excel: Appendix
(b) given that we…
If employees feel that they have control over what they do they are more likely to make sure that what they produce is the best product possible (Methods and Techniques for Motivating Employees. (2012).
-Flextime permits workers to choose their own work schedule, to a certain extent (Methods and Techniques for Motivating Employees. (2012).
- Job sharing is a less frequent method, but very effective at averting boredom. It permits two workers to share two different jobs. The workers often alternate days or weeks, working twenty hours in each position each week (Methods and Techniques for Motivating Employees. (2012).
- Sending handwritten notes by the top brass to employees who deserve recognition. This is a great way to make employees feel appreciated and that what they do matters (Tynan, n.d.).
- Making work fun is a great way to get people excited about coming to work everyday. If a person…
Methods and Techniques for Motivating Employees. (2012). Retrieved from http://cblack.hubpages.com/hub/Methods-for-Motivating-Employees
Motivational Theory. (2010). Retrieved from http://www.businessballs.com/motivation.htm
Top 5 reasons why "The Customer Is Always Right" is wrong. (2006). Retreived from http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/
Tynan, D. (n.d.). 25 Ways to Reward Employees (Without Spending a Dime). Retrieved from http://www.hrworld.com/features/25-employee-rewards/