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Effective communication is a necessary skill when dealing with groups. Developing a team that meets goals and deadlines efficiently is a must. Although everyone in the group is different, each person has something useful to contribute and it is up to every individual to remain open and acknowledge the pros and cons of ideas. Listening plays a major role in communicating these ideas.
The type of listening style primarily used in the group is content oriented listening because the group has to remain professional on some level. "People who are content-oriented are interested more in what is said rather than who is saying it or what they are feeling. They assess people more by how credible they are and will seek to test expertize and truthfulness." (Watson & Barker, 1995, pg 22) If personal details of everyday life and so forth leak into the discussion of the team, the situation…
Beebe, S.A., & Masterson, J.T. (2009). Communicating in small groups: Principles and practices. Boston, MA: Pearson/Allyn and Bacon.
Watson, K.W., & Barker, L.L. (1995). Listening styles profile. San Diego, Calif.: Pfeiffer & Company.
There are some things that can be done to resolve emotional conflicts, however, and those with good quality communication skills will be aware of these things. Often these kinds of individuals are used as mediators or go-betweens for various disputes so that they can carry messages and beliefs about misunderstandings and opinions back and forth from one person to another (Coleman, 1990). By doing this these individuals are able to say not only what the individual has asked them or told them to pass on to the other individual but also what the first individual was likely trying to say even if it did not come out correctly (Coleman, 1990).
By carrying these messages and understandings back and forth it is possible that an individual with good communication skills can bridge the gap between two others that were having difficulties and therefore resolve the emotional conflict that these people were…
Barber, B. (1983) the Logic and Limits of Trust, New Brunswick, NJ, Rutgers University Press.
Bashein, B. & Markus, M.L. (1997) a credibility solution for it specialists. Sloan Management Review, 38(4): 35-44.
Becerra, M (1998) Nature, antecedents, and consequences of trust within organizations: A multilevel analysis within the multinational corporation. Unpublished doctoral dissertation, University of Maryland, College Park.
Coleman, J.C. (1990) Foundations of Social Theory, Cambridge MA, the Belknap Press of Harvard University Press.
Effective communication skills are the most essential skill for early childhood educators. Do you agree or disagree with this statement?
Effective communication skills have been shown to be the most critical tool for early childhood educators. This is because it allows them to establish open channels of communication between: the student, parents and administrators. Once this takes place, is when everyone will work together in helping the individual overcome the challenges they are facing inside the classroom. This is the point that there will be a transformation in the performance of the student by understanding and addressing their needs. (Crisman 2010, pp. 119 -- 125)
Evidence of this can be seen with observations from Crisman (2010). He found educators and parents play an integral part during this process. This is because both parties will have continuous interaction with the student (which will automatically bring them closer). When effective communication is…
Teaching Our Youngest, 2007, U.S. Department of Education. Available from: [7 Jun. 2012]
Crisman, D, 2010, Families, Schools and Communities, Delmar Publishing, New York.
Osakwe, R, 2009, 'The Effect of Early Childhood Education,' Student Home Community Studies, vol. 3, no, 2, pp. 143 -- 147.
Oak, M, 2012, Early Childhood Education, Buzzle.com. Available from: [7 Jun. 2012]
How does effective communication incorporate the basic elements of communication?
Effective communication is an integral aspect of the any performance standard. Without communication, the health care professional's effectiveness is diminished due to lack of awareness. To improve performance and effectiveness all stakeholders with a direct connection to the consumer should be involved (du Pre, 2005). Broad participation is the mechanism through which this is accomplished. Broad participation allows for involvement in all levels of the consumers health. With this involvement of influential members of the health care span of control comes a heightened sense of commitment and awareness. More individuals are now aware of the consumer long-term growth objectives and can thus formulate methods in which to achieve them. In addition, a feedback mechanism is created that allows the individual to effectively communicate with senior or more experiences friends on their personal effectiveness. In addition, the individual is a…
1. du Pre, A. (2005). Communicating about health: Current issues and perspectives (2nd ed.). Boston: McGraw Hill.
2. Hicks, N.J. & Nicols, C.M. (2012). Health industry communication: New media, new methods, new message. Burlington, MA: Jones & Bartlett Learning.
3. Cheesebro, T., O'Connor, L., & Rios, F. (2010). Communicating in the workplace. Upper Saddle River, NJ: Prentice Hall
Effective Communication for Improving Public elations
Public elation is the name given to the function that is responsible for creating and maintaining relationships between clients or customers and an organization. Public elationships through effective communications through areas such as brand management, advertising, media relations and crisis management is capable of creating interest trust and belief in a product or organization. Huge budgets are allocated and spent every year on advertising, yet with a budget much smaller than what is provided for advertising, Public elations with the use of effective communication can generate goodwill and brand loyalty that bring in large revenues through the greater sales of services or products. Thus any fund outlay for increasing the effectiveness of communication in the Public elations function is well spent and more than pays for itself in the maximizing of revenue generation. This will become clear as this paper one goes through this…
Bruening, Michael. "Effective Public Relations Builds Business" Retrieved from http://management.georgesmay.com/3.htm Accessed on 21 January 2005
'Case Study: The Johnson & Johnson Tylenol Crisis" Retrieved from http://www.ou.edu/deptcomm/dodjcc/groups/02C2/Johnson%20& ; %20Johnson.htm
Accessed on 21 January 2005
Payne, Neil. "Public Relations across Cultures" Retrieved from http://www.aboutpublicrelations.net/ucpayne.htm Accessed on 21 January 2005
This power can be referent, expert, legitimate, coercive, or reward in nature. Interestingly, a leader's ability to influence superiors also plays a key role in the leader's ability to influence subordinates. Altogether, a leader's ability to use power and influence can play a key role in effective leadership.
Clark, Donald. 2000. Leading & Leadership. http://www.nwlink.com/~donclark/leader/leadled.html
Eisenhower, Dwight. Cited in: Famous Quotes and Quotations. Accessed March 28, 2007. http://www.famous-quotes-and-quotations.com/leadership-quotes.html
Half, obert. Cited in: Famous Quotes and Quotations. Accessed March 28, 2007. http://www.famous-quotes-and-quotations.com/leadership-quotes.html
Kline, Dr. John a. Communication and Leadership. Maxwell-Gunter AFB, Air University. Accessed March 28, 2007. http://www.au.af.mil/au/awc/awcgate/au-24/au24-289.htm
Legacee Management Systems Inc. Leadership Styles Overview. Accessed March 28, 2007. http://www.legacee.com/Info/Leadership/LeadershipStyles.html
McDonald, J Michael, Gooding, Carl W. Leadership and Upward Influence: A Survey of Business School Deans. Southern Business eview, Spring 2005. Accessed March 28, 2007. http://www.findarticles.com/p/articles/mi_qa3972/is_200504/ai_n14681395
oosevelt, Theodore. Cited in: Famous Quotes and Quotations. Accessed March 28, 2007. http://www.famous-quotes-and-quotations.com/leadership-quotes.html
Clark, Donald. 2000. Leading & Leadership. http://www.nwlink.com/~donclark/leader/leadled.html
Eisenhower, Dwight. Cited in: Famous Quotes and Quotations. Accessed March 28, 2007. http://www.famous-quotes-and-quotations.com/leadership-quotes.html
Half, Robert. Cited in: Famous Quotes and Quotations. Accessed March 28, 2007.
Jim perceives himself as an average student. He has already put it in his mind that he is just an average student and no matter how much studying he does he can not manage to get A's in his studies. He also perceives himself as someone who can not be influenced by his friends in any way. He agrees that6 he hangs out with his friends but he is sure that his friends do not influence his grades in any way. He also perceives himself as someone who is not smart as compared to his father. He calls his father a brilliant guy who cruised through college and therefore thinks that college is easy and hence would want his son Jim to get A's. All this Cleary show that Jim sees himself as an average student and no amount of studies can make him achieve what his father…
Employees on the 'floor' must overcome their resistance to management, and allow more of their 'ranks' to become part of the managerial side of things, without feeling betrayed by their fellow laborers.
Regular, face-to-face meetings with both managers and workers are essential to improve company relations. This would insure information is given in a timely fashion, and if there is any error or real problem, it can be dealt with immediate with constructive feedback, rather than left to fester like a sore. Giving a top floor employee higher managerial status, but still employing him 'on the floor' to act as a mediator would be an excellent idea. John, for example, still speaks the language of the employees could be used as a facilitator. This will increase and improve the flow of feedback and information between the shop floor and management. Mandating that all managers work on the floor…
(Restivo, 2005) Restivo relates that the initiative toward focusing on health communication interventions and their outcomes and effectiveness has been through research and evaluation of programs. Specifically Restivo states" Health communication scholars and programs will continue to face the challenge of integrating theory, research and practice as they attempt to crate both individual and societal change." (2005)
VI. INTRODUCTORY LETTER TO SAMPLE MEMBERS
EFFECTIVE COMMUNICATION BETEEN COUNSELORS IN PATIENT HEALTH CARE
To hom It May Concern;
This letter is to invite and welcome you to the above-titled study and to express the importance of participation in this study in that participation will ensure that effective communication strategies between practitioners in patient health care provision are better understood. This is an area that is not discussed as often as is communication in other area however; this is a critically important area of communication in quality health care service provision.
Restivo, Sal P. (2005) Science, Technology, and Society. Oxford University Press, U.S. 2005.
Effective Communication Between Counselors in Patient Health Care
D. Effect on the Parents:
Given the possibility that a parent may be unable to complete the assignment mentioned by the teacher as something the parent and student would complete together, this may cause the parent to develop concerns regarding their own involvement - and eventually their regard for the student's attendance with the particular school. This may arrive in the event of a parent being illiterate (Mendoza, 2003). Parents who do not have internet or other technological applications may also come to feel inferior in the wake of the teacher's proclamation of web use.
E. Missed Opportunity to Demonstrate Sensitivity:
Each of the quotes provided above from the teacher's speech are examples where the teacher could have demonstrated a higher degree of sensitivity. Taking full consideration of the diverse home-life of each student and their family is an utter necessity in the effort to display sensitivity. The concepts…
Mendoza, J. (2003). Communicating with parents. Clearinghouse on early education and parenting. University of Illinois at Urbana-Champaign. http://ceep.crc.uiuc.edu/eecearchive/digests/2003/mendoza03.html
Epstein, J.L. (2001). School, family, and community partnerships (pp.34-36, 407-408). Boulder, CO: Westview Press. (on reserve in the e-library. From the WGU Library click on the "E-Reserves" button, then click on "Teacher Education," "Foundations of Teaching," and "Schools and Society." From the list of articles, click on the "Epstein, Joyce Levy" link.)
Communication can be described as "the use of language and nonverbal signs to create a shared meaning between two or more people." (Lauer, and Lauer, 2009) The processes and components of communication are much more complex due to the margin of error in conveying a message from one person to the next. Although messages or meaning may be quite clear to say, Person A, to Person B. they might mean something else. This can be due to language barriers, upbringing, places of origin, or other factors.
The components of communication include verbal and nonverbal. Nonverbal is generally agreed to be body language, written language, clothing, facial expressions, touching, meanings behind words; for example, sarcasm, indifference, passion, or intensity (Lauer, and Lauer, 2009). Verbal communication is just the words being said, minus other meanings behind them. For example, a simple phrase such as "I'm fine," can be conveyed in…
Lauer, R., & Lauer, J. (2009). Dating, marriage, & love. (7th ed., pp. 191-198). Mcgraw-Hill.
McKinney, C. (2008, March 28). Communication within a criminal justice organization. Retrievedfromhttp://www.associatedcontent.com/article/646603/communication_within_ a_criminal_jus tice_pg2.html?cat=17
Sinclair, C. (2011, May 21). Formal & informal channels of communication in the criminal justice field. Retrieved from http://www.ehow.com/info_8462470_formal- communication-criminal-justice-field.html
Stojkovic, S., Klofas, J., & Kalinich, D. (2007). Criminal justice organizations: administration and management. (4th ed., pp. 96-108). Cengage Learning. Retrieved from http://books.google.com/books?id=yiYA5rQcvY0C&pg=PA87&lpg=PA87&dq=Formal +and+informal+channels+of+communication+in+criminal+justice&source=bl&ots=KQ NvU61_uQ&sig=IvwzX9dskNEoZUm1lGvWMDu448&hl=en&ei=ZzBQTsLgAcHFsQ KxzZDcBg&sa=X&oi=book_result&ct=result&resnum=4&ved=0CDIQ6AEwAzgK#v= onepage&q=Formal%20and%20inf ormal%20channels%20of%20communication%20in%20criminal%20justice&f=false
All human relationships are based on communication. Effective communication skills are therefore integral to both professional and personal success. Individual differences in temperament and personality, gender and culture, and situational variables can all impact the quality of communications but all communication skills can be learned and practiced. Most barriers to competent communications can be overcome with self-awareness and respect for diversity. However, psychological factors like self-concept, self-image, and self-esteem also have a strong bearing on communications efficacy. Understanding the basic principles of effective communications empowers each person to take responsibility for promoting harmony in interpersonal relationships.
Barriers to Competent, Effective Interpersonal Communications
While the principles of good communication include clarity and connecting with the audience, barriers to communication can cloud the ways messages are sent or received. Two principles of competent or effective interpersonal communications include empathy and self-awareness. Empathy is key to building bridges with the audience, being…
Bevan, J. L., & Sole, K. (2014). Making connections: Understanding interpersonal communication (2nd ed.) [Electronic version]. Retrieved from https://content.ashford.edu/
“Communications Barriers,” (n.d.). Principles of Management http://open.lib.umn.edu/principlesmanagement/chapter/12-4-communication-barriers/
Salavera, C., Usán, P. & Jarie, L. (2017). Emotional intelligence and social skills on self-efficacy in Secondary Education students. Are there gender differences? Journal of Adolescence 60(2017): 39-46.
Van Dijk, M.P.A., Branje, S., Keijsers, L., et al (2014). Self-concept clarity across adolescence. Journal of Youth and Adolescence 43(11): 1861-1876.
Benefits of Effective Communication in an Oncology Setting
Source: Banerjee, S., Manna, R., Coyle, N., Shen, M., Pehrson, C., Zaider, T, . . . Bylund, C. (2016). Oncology nurses’ communication challenges with patients and families: A qualitative study. Nurse Educ Pract, 16(1), 193-201. doi:10.1016/j.nepr.2015.07.007.
The current research article is qualitative in nature. It is primarily exploratory research. The main purpose of qualitative research is to understand underlying opinion and reasons. It provides a deeper understanding of a phenomenon. Whereas, quantitative research is basically a research where the problem is quantified. Numeral data is generated which is analyzed to get comprehensive results. Data collection methods in qualitative research consist of unstructured or semi-structured techniques. A few common methods are interview method, focus groups and observation method. The sample size is usually small to get a better insight into the targeted phenomenon. However, in quantitative research, the sample size is relatively large.…
DeFranzo, S. E. (2011). What’s the difference between qualitative and quantitative research? Retrieved from https://www.snapsurveys.com/blog/qualitative-vs-quantitative-research/
Health Literacy and Patient Safety
Indirect Care Experience
Numerous environmental factors are likely to affect children's health. This section will focus on providing basic information on how contaminated or polluted water can affect children's health and how caregivers and parents can protect children. Children often take more water compared to adults. In addition, their immune systems are still in the process of developing. Children can acquire infectious disease through contaminated water. Some of these diseases include Paratyphoid Fever, Cholera, Typhoid, Malaria, Amoebiasis and Dysentery. Based on these aspects, it is extremely important for parents to ensure that their water supply is safe. If using a private water system, families must ensure the water is regularly tested. Measures must be adopted to prevent contaminating water supply. For those receiving water from a public system, it is necessary to understand the source of that water and its treatment process. Public water systems…
Communication Skills Needed for Effective Collaboration
Communication is the process of relaying information from the source to the recipient. The essential elements in a communication process include the message, channel, encoder and the decoder. The message is the intended information that is passed by the communicator to the listener. From the source, the message is made meaningful through the encoder. Once the message reaches the other end of the communication channel, it gets meaning to the recipient when has passed through the decoder stage (Agarwal, 2010). This also means that the message can be made use of once the message passes through all these stages.
The audience cannot make much out of the communication because of a breakdown. The reasons for these include inappropriate message, wrong medium used as well as presence of detractors in the channel of communication.
The audience has a difficulty following the communication…
Agarwal, O. (2010). Effective communication (Rev. ed.). Mumbai [India: Himalaya Pub. House.
Decker, B. (2007). How to communicate effectively. London: Kogan Page
Mambert, W. (2013). The elements of effective communication; idea, power, tactics. Washington: Acropolis Books.
McQuail, D. (2011). Communication. London: Longman.
Effective Communication in the Workplace
"Workplace communication" is information transmission between two people or two groups within a company. It may be in the form of text messages, emails, notes, voicemails, and so forth. Effective communication is truly essential as organizations cannot thrive, and might even end up collapsing, without it. Expecting all employees to develop excellent communication skills is an unrealistic goal, However, several tactics exist to improve external and internal workplace communication (CM Learning, 2013).
Personal Experience of Effective Communication in a Business Environment
I hold a traffic supervisor's post at Kmart, and my duty is working with applications for ensuring product delivery to every Kmart store located in Northeastern USA. I recall an incident that took place when a retail store manager emailed me requesting for some product on a particular Wednesday evening, expecting delivery the very next day, which wasn't possible easily. Thus, the on-duty supervisor…
CRM Learning. (2013, August 25). How Good Workplace Communication Improves Employee Morale. Retrieved from CRM Learning: http://www.crmlearning.com/blog/index.php/2013/08/communication-improves-employee-morale/
Rittiman, E. (2015, February 12). Make Yourself Indispensable -- 5 Workplace Communication Strategies. Retrieved from Colorado State University-Global Campus: https://csuglobal.edu/blog/make-indispensable-5-workplace-communication-strategies
When instituting organizational change, emphasizing the need for that change is vital to increase the chance of acceptance of the new alterations in approach. It must be communicated that an organization cannot succeed in a global environment if it is not diverse. Multinational departments and a diversity of employees, with a wide range of skills and knowledge spheres make the organization more flexible and responsive. If employees are aware of this fact, they will be more accepting. Transmitting examples of intercultural success stories is particularly essential as an organization adjusts to its multinational status.
Conclusions: Improvements in the current environment
Diverse organizations are stronger, after the initial adjustment period, and also are able to more effectively communicate to a wide range of consumers, internationally. And common language of virtual communication may eventually be established, reducing the chances of offense in coming eras. The new global era of business has also…
Berger, Bruce K. (2008). Employee/organizational communications. Institute for Public
Relations Online Journal. Retrieved on December 8, 2010 at http://www.instituteforpr.org/essential_knowledge/detail/employee_organizational_communications/
Describe a cultural miscommunication that you experienced and how you would handle it differently now. (2007). Communication World. Retrieved from FindArticles.com on December 8, 2010 at http://findarticles.com/p/articles/mi_m4422/is_1_24/ai_n17093570/
Effective organizational communication: a competitive advantage. (December 2008). HR.
The Benefits of Assertive Communication and the Importance of Interpersonal elationships in the Health Care Industry
There is a large body of evidence that effective communication between healthcare workers their patients and their peers can have a significant influence on patient outcomes. According to study published in Issues in Medical Nursing (Kameg, Mitchell, Clochesy, Howard & Suresky, 2009) breakdowns in communication increasingly result in incidents that put patients in jeopardy. The average time a patient actually spends in a hospital is shorter than ever before while the number of healthcare professionals required to facilitate medical care for an individual patient is increasing. Often healthcare professionals experience anxiety and lack the confidence to openly and candidly express themselves. The importance of healthcare professionals acquiring the skills and creating the interpersonal relationships to effectively communicate with patients, their families and other healthcare providers cannot be underestimated.
Doyle, T. (2004). Communication unbound. Upper Saddle River, NJ: Pearson.
Kameg, K., Mitchell, A.M., Clochesy, J., Howard, V.M., & Suresky, J. (2009, August). Communication and human patient simulation in psychiatric nursing. Issues in medical nursing.Vol. 30, Issue 8, 503-508. Retrieved April 16, 2013 from http://web.ebscohost.com/ehost/pdfviewer/pdfviewer?sid=a670cd6a-8da9-45aa-bc8f-9c0512deab44%40sessionmgr115&vid=4&hid=106
Kurtz, D.L. (2010). Contemporary business. Hoboken NJ: John Wiley & Sons.
Mayo Clinic Staff (2011, June 17). Being assertive: Reduce stress, communicate better. Mayo Clinic, Stress Management. Retrieved April 16, 2013 from http://www.mayoclinic.com/health/assertive/SR00042
Administrative Strategies for Effective Communication
Education contains multiple responsibilities. One starts the learning process in the world from within the family nurture, before continuing to pursue formal education in schools and academy. However, human does not stop learning from their family. Getting exposed to higher education, they also learn things from hands-on experiences and from what are happening in their surroundings.
This reveals the fact that family and environment are two contributing factors, in addition to formal education process in official institution in a community. The three factors determine how education makes one person in the society a distinct, honorable man.
With the great potentials, now education has been a regional issue. Fully conventional learning processes have been attempted within the education system. However, with the growing needs to perform effective schooling and to gain the best academic result, educators realize the need to incorporate the three factors: school, parents,…
Chalkboard Tips and Resources. 1996. The Family Resource Coalition's Report "Parents Leading the Way" Vol. 15 No. 2. Web site: http://www.handinhand.org/parentinvolve.html.
ERIC Document. Communities Connecting Family and Schools. Strong Families, Strong Schools. Web site: http://eric-web.tc.columbia.edu/families/strong/community.html
ERIC Document. School-Family Web site: http://eric-web.tc.columbia.edu/families/strong/sfp.html.
ERIC Documents. Family Involvement. Strong Families, Strong Schools. http://eric-web.tc.columbia.eu/families/strong/involve.html.
One solution to this problem of incompatibility between different law enforcement agencies is the Dynamic Open Architecture Radio System (DOARS), a wireless communications device that can provide wireless communications interoperability and connect incompatible radio systems. DOARS connects different systems by imitating each radio's functionality in software and hardware modules. It then passes either the voice or data between the different radios and frequencies. DOARS can provide greater frequency band coverage at lower cost and most importantly enhances public safety. (Dynamic Open Architecture Radio System (DOARS), 2006, Justice Technology Information Network)
Dynamic Open Architecture Radio System. (DOARS). (2006). Justice Technology
Information Network. Retrieved 7 Jan 2007 at http://www.nlectc.org/virlib/InfoDetail.asp?intInfoID=656
hen They Can't Talk, Lives are Lost." (2006). Brochure published by the National
Task Force on Interoperability (NTFI). Retrieved 7 Jan 2007 at http://www.safecomprogram.gov/NR/rdonlyres/4B5F0FC8-4339-407E-8AD8-08AEBA931068/0/hen_They_Cant_Talk_Lives_are_Lost_NTFI_Brochure.pdf
Dynamic Open Architecture Radio System. (DOARS). (2006). Justice Technology
Information Network. Retrieved 7 Jan 2007 at http://www.nlectc.org/virlib/InfoDetail.asp?intInfoID=656
When They Can't Talk, Lives are Lost." (2006). Brochure published by the National
Task Force on Interoperability (NTFI). Retrieved 7 Jan 2007 at http://www.safecomprogram.gov/NR/rdonlyres/4B5F0FC8-4339-407E-8AD8-08AEBA931068/0/When_They_Cant_Talk_Lives_are_Lost_NTFI_Brochure.pdf
The purpose of effective communication is to co-ordinate efforts towards achieving team goals, enhancing quality of meetings for information to be shared, decisions collectively made, and for there to be shared understanding about the tasks to be performed. A necessary component of team work is establishing shared meaning of the work, and appropriate means of delivering high quality consumer care (Borrill et.al, 2000).
Effective healthcare centers heavily rely on effective communication for them to live up to their missions. Productivity at the workplace improves when information flawlessly flows from one level to another. It leads to more tasks completed, consequently leading to the fulfillment of goals. In the workplace too, effective communication usually has a positive effect on employee performance through increased morale, higher retention rates and the overall productivity at the workplace. According to Aramyan (2015), it also leads to reduced misunderstandings, increased empowerment and truthfulness, as well as…
How do gende diffeences affect communication?
Geneally, males and females communicate somewhat diffeently. Males tend to communicate vey diectly and to focus on issues, often without consideing moe pesonal aspects of the convesation o the feelings of the othe peson. Females tend to communicate moe indiectly and often devote consideable attention to the pesonal aspects of communications and the specific thoughts and feelings of the othe peson. Males also tend to discuss abstact ideas and tangible things wheeas females tend to discuss people and elationships. Males ae moe likely to discuss things in impesonal ways wheeas females ae moe likely to establish pesonal appot befoe addessing impesonal issues. I have had expeiences woking with females whee my focus on wok was peceived incoectly as coldness o unfiendliness because of the diffeences in ou pesonal styles that wee pobably functions of gende.
Descibe thee baies to bidging diffeences. What stategies may…
references of some individuals and negative expectations of others. Naturally, those perceptions and expectations conflict with decision-making based on objective merit or the value actually contributed by individuals to the group.
Healey, J.F. (2008). Race, Ethnicity, Gender, and Class: The Sociology of Group
Conflict and Change. Thousand Oaks, CA: Pine Forge.
Schaefer, R.T. (2006). Racial and Ethnic Groups. New York: Harper Collins.
Effective Communication Strategies
Overview of the Schools' Current Situation
Issues Discussed During Faculty etreat
Issue to be discussed on 14th September, 2012
Issue to be discussed on 15th September, 2012
Issue to be discussed on 16th September, 2012
The report entails a thorough analysis of the current difficulties faced by the Montgomery University of South Carolina. Despite the presence of necessary infrastructure, the University has been facing various problems in maintaining the educational standards which is directly related to University's funds management. Another troubles area is the attraction of new students and retention of the old ones.
A survey has been conducted for understanding the possible causes of these problems. The possible reasons along with the possible solutions identified, will be discussed in the Faculty retreat which will be taking place from 14-16 September, 2012. It will be suggested that a body managing the performance of the faculty members…
Dent, E., & Goldberg, S. 1999a. Challenging "resistance to change." Journal of Applied Behavioral Science, 35: 25 -- 41.
Dent, E.B., & Goldberg, S.G. 1999b. Resistance to change: A limiting perspective. Journal of Applied Behavioral Science, 35: 45 -- 47
Knowles, E.S., & Linn, J.A. 2004. The importance of resistance to persuasion. In E.S. Knowles & J.A. Linn (Eds.), Resistance and persuasion: 3 -- 9. Mahwah, NJ: Lawrence Erlbaum Associates
Insomuch, Angela felt that she was being penalized because she worked from home. Although alph tried to explain that this was not the case, he was unsuccessful in conveying the real issue of missing a deadline. Consequently, the focus shifted to more of a personal nature because Angela felt unappreciated so they decided to reconvene to another meeting two weeks later.
Unfortunately, the meeting started with some hostility from Angela. She was very cold and nonresponsive to alph's questions regarding her well-being. Because Angela did not feel positive about the last exchange, she missed another meeting, plus she failed to submit a report. Her actions are labeled as passive aggressive because her lack of apathy has now transferred into a performance issue. With her constant interruptions and frustrations, Angela refuses to communicate and wants to resign. Clearly, conflict is an issue in which resolution is needed in the form of…
Communication for Organizations. (2010). Communication process: The basics. Retrieved from http://communicationprocess.net/
Jehn, K.A., Greer, L., Levine, S., & Szulanski, G. (2008). The Effects of conflict types, dimensions, and emergent states on group outcomes. Group Decision & Negotiation, 17(6), 465-495. doi:10.1007/s10726-008-9107-0
Mind Tools. (2012). Active listening: Hear what people are really saying. Retrieved from http://www.mindtools.com/CommSkll/ActiveListening.htm
Mind Tools. (2012). Conflict resolution: Resolving conflict rationally and effectively. Retrieved from http://www.mindtools.com/pages/article/newLDR_81.htm
TANSACTIONAL ANALYSIS MODEL
Communication plays an extremely important role in the success of any organizational culture. How employees and management communicate with and respond to each other is what determines the level and type of communication that exists in the organization. In this connection, Transactional Analysis Model can help in identification of problems/conflicts that exist in communication method and offer useful suggestions. In short TA model can be effectively used to understand and analyze behavior of different organizational members. Transactional analysis Model was developed by Dr. Eric Berne MD in 1960s and it ruled the world of communication theories during the next two decades. It is still used widely to remove communication blocks. Transactional Analysis Model works on two important concepts: a) every person has three sides to his personality and b) when two people communication, one of these sides is evoked leading to a transaction.
It is important…
James, Muriel: Transactional Analysis for Moms and Dads. Addison-Wesley. Reading, 1974
Laurel J. Dunn Communication: Information Conveyed Through The Use Of Body Language, Department Of Psychology, Missouri Western State College, 1999
Communication theory is described as any systematic explanations of the nature of the communication process. It's important for businesses and organizations to understand communication theory because they can't accomplish their objectives and goals without effective communication between workers. Since it focuses on analyzing the processes with which information is transmitted from the sender to the receiver, communication theory also focuses on the various ways with which information is transferred from one medium to another.
Generally, communication is regarded as the magical factor that can guarantee a happy long-term relationship and organization success (Dainton, 2004). It's an important factor within the Navy, particularly in the Casualty Assistance Calls section since this section deals with helping sailors who have suffered a casualty. Therefore, it's important for the Casualty Assistance Calls Officer to possess effective communication skills because his/her main duty is to provide information, resources, and assistance in the event of a…
Brown, J.M. (n.d.). How Can Cultural Differences Affect Business Communication? Retrieved
December 20, 2011, from http://smallbusiness.chron.com/can-cultural-differences-affect-business-communication-5093.html
Dainton. (2004, September 16). Introduction to Communication Theory. Retrieved December
20, 2011, from http://www.sagepub.com/upm-data/4983_Dainton_Chapter_1.pdf
Discuss one principle you have learned in this class and already put into practice.
Unlike many other classes, it is relatively easy to see the applicability of the principles of this class in everyday life. Communication, as it is often observed, is something that takes place on a daily basis. One cannot escape the dialogue of communication with others and with the world. Even making the decision to be silent, when others are speaking, communicates something, if only sullenness. However, as 'easy' as it may be to communicate or to convey a message, it is not always easy to put into practice the principles learned in a communication class, such as the need not only to put forth one's own desired message, but to receive the communicative messages of other individuals.
One of the most key principles learned in this class is the need to respect other individual's…
This, perhaps, has made me more of an avid listener that is eager to appreciate what others have got to say rather than being a high decibel demagogue that would neither brook any resistance nor would tolerate any dissidence, however mild that may be.
Thus, the very essence of communication, which is nothing but a means of encouraging and stimulating others to share their views while attempting to skillfully shepherd them to veer around towards the speaker's perspectives, and the form it would finally acquire, is heavily influenced by the speaker's personal behavioral traits.
Listening as a Potent Tool for Effective Communication
We must have heard numerous times the exhortation, "Listen carefully, I don't want repeat myself," in some form or the other but in our excessive eagerness to make ourselves heard, we have ignored such requests and pleas and put an unceremonious end to many a potentially enriching communication.…
Carbonell, M. (2005). Extreme personality makeover: How to develop a winning Christ-like personality to improve your effectiveness! . Blue Ridge, GA: Uniquely You Resources.
Donahue, M.C. (1996, December 1). How active is your listening? (communication technique; includes advice for managing anger) . Current Health 2, a Weekly Reader Publication, pp. 23-25.
Frisk, B. (2007, May 11). Effective Listening a Forgotten Art That Can Open Many Doors. Daily Herald, p. 12.
Madrigal, D., & McClain, B. (2001, August). The secret of active listening. Tactical Response, pp. 50-52.
Effective written communication is necessary in a number of different situations. In the first section of this paper, I discuss my areas of personal weakness in written communication. Those areas include improving my tone and voice, understanding my audience's point-of-view, and improving my self-confidence. Effective persuasive communication depends on rhetorical strategies like pathos, ethos, and logos. In the second section of this paper, I suggest how to solve a specific problem using effective written communication.
Whether dealing with a casual conversation with a friend about the need for sidewalks to improve community safety, an email to a boss proposing a new safety procedures, or an academic persuasive essay about the community's need for a free spay/neuter program, I will need to know how to communicate effectively. Effective written communication depends on choosing the most effective tone, voice, and style for each situation. One of the three aspects of my…
"Basic Rhetoric and Writing Strategy," (n.d.). Retrieved online: https://www.wpi.edu/Images/CMS/Diversity/Basic_Rhetoric_and_Writing_Strategy.pdf
Pepper, M., Brizee, A. & Angeli, E. (n.d.). Visual rhetoric: Analyzing visual documents. Retrieved online: https://owl.english.purdue.edu/owl/owlprint/725/
"What is Effective Writing Communication," (n.d.). Your Dictionary. Retrieved online: http://grammar.yourdictionary.com/style-and-usage/what-is-effective-writing-communication.html
Employees become frustrated and develop negative views concerning management. Any animosity that the employee may exhibit could result in workplace violence. If employees are terminated or laid off under such conditions, resentment could lead to violence (Chenier 1998)." stressful work environment can also lead to poor service and customer dissatisfaction (aner 1995). In severe cases, problems communicating in the workplace can lead to the demise of a business or enterprise. Therefore, it is vitally important that workplace communications problems are addressed in a timely and appropriate manner. Over the next few paragraphs, we will discuss how communication problems in the workplace can be resolves.
Resolving Communications Problems in the orkplace
Stoppler (2005) explains that problems communication in the workplace will always exist to some extent. Therefore, managers and employees alike must find ways to resolve these conflicts. The author argues there are ten ways that communication problems in the workplace…
Brownell, J. (1994). Managerial listening and career development in the hospitality industry. Journal of the International Listening Association, 8, 31-49.
Carmichael, K. (1996). Conceptualizing Business Communication. The Journal of Business Communication, 33(3), 327+. Retrieved Chenier E. (1998) the Workplace: A Battleground for Violence. Public Personnel Management. Page Number: 557.
Cooper, L.O. (1997). Listening Competency in the Workplace: A Model for Training. Business Communication Quarterly, 60(4), 75+..
Communication in a Nursing Environment
This research paper deals with the subject of ensuring effective communication between nursing staff, their patients, and the patient's family. It is proposed that understanding and utilizing body language would be an effective way for a nurse to improve communication.
The nature of communication and of the importance of body language in the communication process was researched, with a focus on how this can be used to assist in communication. ased on the research, it is seen that body language can be used by nursing staff to ensure they send the right message to patients and their families and also to ensure the real message and the real state of patients can be understood.
From the research and its application to nursing and the environment of nursing, it can be seen that body language could be an effective tool in improving communication processes. In turn,…
Ashcroft, Norman & Scheflen, Albert. (1976). Human Territories: How We Behave in Space-Time. Englewood Cliffs: Prentice Hall.
Bolton, Robert. (1987). People Skills. Roseville: Simon and Schuster.
Carnegie, Dale. (1981). How To Win Friends and Influence People. New York: Simon and Schuster.
Friedrich, G.W., O'Hair, D., Wiemann, J.M., & Wiemann, M.O. (1995). Competent Communication. New York: St. Martin's Press.
On some level, art is communication. The artist creates a visual element that conveys complex ideas, emotions, and concepts. Therefore, learning good communication skills is essential for an artist. Communication also requires creativity. Negotiating difficult deals and addressing conflict depend on creative problem solving skills.
Animators are called upon even more to be solid communicators because of the nature of their job. An animator renders stories into visual form. Storytelling is a form of communication. An animator who can communicate well is one who can convey the story arcs and dialog in ways that are memorable and meaningful to the audience. On a more practical level, animators work with people as a matter of course throughout their job. hereas a painter could be holed up in a studio for six months out of the year, never talking to anyone, an animator will rarely live an isolated lifestyle. Communication is…
"Effective Communication Skills: The Art of Communication." Retrieved online: http://www.buzzle.com/editorials/1-13-2005-64148.asp
Scott, Elizabeth. "Communicate: Improve Your Relationships With Effective Communication Skills." About.com. Sept 18, 2011. Retrieved online: http://stress.about.com/od/relationships/ht/healthycomm.htm
Communication Challenges for Project Managers
Unit 3 The first article that details the pitfalls of communication for project managers is Foong's "Effective communication: a challenge to project managers." This article focuses on the various points of difficult project managers might encounter while attempting to communicate with people during the tenure of a project. Those pitfalls most eminently include a range of stakeholders, various factors of diversity for project team members, and the lack or inefficacy of a communication plan explicitly for a particular project. The diversity that project managers are sure to encounter include geographical, educational, and experiential factors that can greatly vary amongst those working on a project. Moreover, project managers need to not only create a communication plan that is inclusive of both stakeholders and team members, but they must also specifically tailor it to meet the various needs of these people (Foong, 2014).
Sweeney's "Top five communication…
Foong, M.Y. (2014). Effective communication: A challenge to project managers. www.projecttimes.com Retrieved from http://www.projecttimes.com/articles/effective-communication-a-challenge-to-project-managers.html
Sweeney, J.A. (2010). Top five communication skills for project managers. www.projectsmart.co.uk Retrieved from http://www.projectsmart.co.uk/top-five-communication-skills-for-project-managers.php
Communication in organizations includes all the means, both formal and informal, by which information is passed up, down, and across the network of managers and workers in a business. These various types of communication may be used to distribute official information between workers and management, to trade hearsay and rumors, or anything in between. The dispute for businesses is to control these countless communications so they serve to advance customer relations, encourage employee satisfaction, build knowledge-sharing all through the organization, and most significantly, improve the firm's competitiveness (Communication in Organizations, 2012).
Communication is one of the most prevailing and important activities in organizations. Basically, relationships grow out of communication, and the functioning and survival of organizations is based on effectual relationships amid individuals and groups. Additionally organizational capabilities are developed and carried out through intensely social and communicative processes. Communication helps people and groups manage activities to attain goals, and…
Aul, P. & Siira, K. (2010). Organizational Communication and Conflict Management
Systems. Nordicom Review, 31(1), p. 125-141.
Berger, B.K. (2008). Employee/Organizational Communications. Retrieved from http://www.instituteforpr.org/topics/employee-organizational-communications/
Boesky, J. (2011). Active Listening. Retreived from http://www.johnboesky.com/activelistening.php
acism in the United States is often seen as the methodical oppression of African-Americans and other people of color and the related ideology of white supremacy and black inferiority. These two aspects of racism have influenced the U.S. society from the early 1600's until the present (Bohmer 1998). It all comes down to everyone being different and people being unable to accept these differences.
I have often found myself when choosing people to date letting the fact of whether these people had any college education or not influence my decision on who to go out with and who not to. After evaluating that way of thinking, I have come to the realization that this is just silly and that this factor should not be something that I take into the equation when deciding who to go out with.
Effective communication occurs mainly at an unconscious level and this…
Bohmer, P., 1998, Marxist Theory of Racism and Racial Inequality, Available at:
Effective Communication Skills, 2009, Available at: http://www.maximumadvantage.com/
Horton, J, 2008, Why Looking Different Upsets Many People: Evolution, Available at:
As a result, major changes have been introduced to the area of communication since it was difficult for junior personnel in aviation to present their opinions in the past. The junior personnel faced the difficulties in voicing their opinions because of fear of embarrassment and being reprimanded by the captain. Due to the change and the increase recognition of the significance of communication in aviation operations, the junior personnel and flight crew are incorporated to ensure that the best safety-related decisions are made.
Since communication between managers, maintainers, pilots, and other crew is essential in enhancing aviation safety, the development of an efficient safety program that addresses communication problems is crucial. Aircraft accidents can be lessened significantly through efficient and consistent communication between all the stakeholders in the aviation industry and the parties in aviation operations. The safety program should address the proper encoding and decoding of messages,…
Hill, a.C. (2011, November 5). An Approach to an Aviation Safety Program. Retrieved August
6, 2012, from http://www.scribd.com/doc/87126009/Aviation-Safety-Program
Krivonos, P.D. (2007, June 10). Communication in Aviation Safety: Lessons Learned and Lessons Required. Retrieved August 6, 2012, from http://www.asasi.org/papers/2007/Communication_in_Aviation_Safety_Paul_Krivonos.pdf
Madson, L. (n.d.). Human Factors in Aviation Communication. Retrieved August 4, 2012,
From the experiences, I have had in organizations that work to combine autonomy, mastery and purpose, the level of performance goes up and becomes the new norm of corporate performance. The many studies of motivation underscore that when autonomy, mastery and purpose are combined, long-term learning and motivation occur (amsey, 2010). The communication networks and channels within organizations are accentuated and made more effective when these three attributes become the foundation of long-term learning and growth over time.
In conclusion, the culture, incentive, and leadership within a given organization have a major impact on the effectiveness of communication networks and channels within organizations. When there is a transformational mindset about aggregating content, data and information then transforming it from a system of record to competitive advantage, companies can use their expertise to compete more effectively. In many respects, this ability to compete more effectively based on better use of information…
Andriole, S. (2010). Business Impact of Web 2.0 Technologies. Association for Computing Machinery. Communications of the ACM, 53(12), 67.
Bernoff, J., & Li, C. (2008). Harnessing the Power of the Oh-So-Social Web. MIT Sloan Management Review, 49(3), 36-42.
Billington, C., & Davidson, R.. (2010). Using knowledge brokering to improve business processes. The McKinsey Quarterly,(2), 110.
Jeffrey H. Dyer, & Kentaro Nobeoka. (2000). Creating and managing a high-performance knowledge-sharing network: The Toyota case. Strategic Management Journal: Special Issue: Strategic Networks, 21(3), 345-367.
Effective communications between doctors and nurses has always been a high priority in the medical field, especially in an arena such as a hospital, health clinic or hospice. Communicating effectively between the nurses and the doctors is especially important in a hospice setting due to the fact that the patient is usually suffering the most; both with the physical and the emotional pain and suffering that is being experienced as the patient nears death.
One recent study determined that "doctors and nurses have different but complementary roles in what, when and how treatment choices are negotiated with patients" (Mccullough, Mckinlay, Barthow, Moss, Wise, 2010, p. 482) and the treatment choices when facing death are decisions that should not be taken lightly, either by the involved nurses or the doctors. The decisions taking place in the hospice setting will often determine how much pain and suffering the patient will endure…
Basch, E.; (2010) The missing voice of patients in drug-safety reporting, New England Journal of Medicine, Vol. 362, Issue 10, pp. 865-869
Bezzina, A.J.; (2009) Prevalence of advance care directives in aged care facilities of the Northern Illawarra, Emergency Medicine Australia, Vol. 21, Issue 5, pp. 379 -- 385
Byrnes, J.; Braden, J.; James, G.; Broadus, T.; Owen, R.; (2011) Implementing an electronic medical record (EMR) in an integrated delivery system Sharp Healthcare (SHC) San Diego, California, accessed on September 25, 2011 at http://proceedings.amia.org/1alo2n/
David, S.E.; Ahmed, Z.; Salek, M.S.; Finlay, A.Y.; (2005) Does enough quality of life related discussion occur during dermatology outpatient consultations? The Journal of Dermatology, Vol. 153, pp. 997 -- 1000
A typical in-building wireless telephone system, such as systems provided by SpectraLink Corporation, seamlessly integrates to the hospital's existing telephone system." (TechRepublic, 2005)
The work of Alpay, Toussaint, and Schonk (2004) entitled: "Supporting Healthcare Communication Enabled by Information and Communication Technology: can HCI and Related Cognitive Aspects Help? states that communication in healthcare "...makes up an important part of the healthcare professionals' daily practices. Communication encompasses different forms of interaction and dissemination of health-related information, and takes place in contexts such as patient/healthcare professional relationships, and collaborative care. While Information and Communication Technology (ICT) offers a useful means to support the accessibility, the exchange and the sharing of information, the cognitive complexity of these communication processes often remains undermined. Much can be learned from research in Human Computer Interaction (HCI) with its focus on cognitive aspects." (Alpay, Toussaint, and Schonk, 2004)
SUMMARY and CONCLUSION
Information and communication technology in healthcare…
Wi-Fi, Health Care, and HIPAA: WLAN Management in the Modern Hospital (2006) Healthcare Services BNET. April 2006. Online available at http://jobfunctions.bnet.com/abstract.aspx?docid=255604&promo=100511
Hospital Goes Wireless to Improve Patient Services (2009) TechRepublic. Online available at http://whitepapers.techrepublic.com.com/abstract.aspx?docid=161362&promo=100511
On the Use of Wireless Network Technologies in Healthcare Environments (2005) TechRepublic. July 2005. Online available at http://whitepapers.techrepublic.com.com/abstract.aspx?docid=156316&promo=100511
Wireless Communication in Healthcare (2009) TechRepublic. Online available at http://whitepapers.techrepublic.com.com/abstract.aspx?docid=161320&promo=100511
Collaboration and Communication among different personality types can also be optimized by knowledge. The three personality types identified include the Thinker, the Organizer, and the Giver. Thinkers tend to reflect independently upon new information. They are good at analysis and abstract thinking, and devising new approaches to complex issues. The organizer in turn prefers clear, concrete task definitions in a structured, stable environment. They tend to carefully organize both their work and their schedules, and require feedback to ensure that they are on the right path. They are responsible and reliable and work well within social settings. The Giver enjoys studying with others, as well as teaching them. Their main aim is to be helpful to others, while also being honest and clear in expressing their feelings. They are also good at negotiation and aim to communicate openly.
In a group setting, these three personality types can work well together…
17. Johann calls you and says that Billy smells and he needs a shower. If you don't move Billy to another ward, Johann will sign himself out. Explain in details what you would do to resolve this cross cultural situation.
I would tell Johann that we are doing all we can to ensure Billy's hygiene and that if his body odor continued to bother Johann that we can move him to another room or ward in the hospital.
18. There seems to be a language and cultural barrier that's blocking effective communication occurring between these two gentlemen. Considering they are both your clients, what strategies would you put in place to improve this situation?
The best way to remedy the situation would be to introduce the two patients to each other. A handshake, some eye contact, and small personal interactions can go a long way toward eliminating prejudices and stereotypes…
Australian Indigenous HealthInfo.net (2008). Retrieved Feb 29, 2008 at http://www.healthinfonet.ecu.edu.au/
Department of Education and Training (2005). "Racism No Way." Retrieved Feb 29, 2008 at http://www.racismnoway.com.au/library/cultural/
Indigenous Peoples of Australia: Health." Retrieved Feb 29, 2008 at http://www.ldb.org/oz_h.htm
Incorrect assumptions regarding the utterances of others often lead to negative interactive elements, such as stress, mismatched expectations and miscommunication. This in turn leads to damaged relationships that could otherwise have functioned well with a simple well-directed question.
According to Walters, self-knowledge is as important as self-management in conversation. This can also be accomplished by questioning. Asking oneself questions leads to a greater knowledge of oneself, as well as the ability to better understand others. When understanding oneself by means of targeted questioning, it is easier to understand others through targeted questioning in conversation. The effect of this is often that the speaker feels understood, that the listener is interested in what he or she is saying.
usan RoAne suggests becoming what she calls a "talk target," or a person to whom it is particularly easy to talk. As a talk target, communicate with difficult conversationalists become easy by means…
Fenson, Sarah. "A Crash Course in Communication." Inc. magazine. August, 2000. http://www.inc.com/articles/2000/08/20000.html
RoAne, Susan. "Talk Targets: Becoming a magnet." Inc.magazine. April, 2001. http://www.inc.com/articles/2001/09/23385.html
Walters, Jamie. "Powerful Questions can have a Powerful Effect." Inc.magazine. September, 2001. http://www.inc.com/articles/2001/04/22457.html
In both of these instances, the teacher could have shown more sensitivity to the parents, since their roles as teachers are to educate not just the student, but their families as well, especially in low income situation (Epstein, 2001). Even in the instance of the teacher providing the parents with written information, the teacher is assuming that all parents are literate, when that is not always the case, therefore the teacher is not being sensitive to particular circumstances (Mendoza, 2003).
The role of a parent in a child's education is to be as supportive as possible in assuring that the child could attain a decent education. Their role is not necessarily to be the ones doing the teaching, but to be the ones supporting while the children are getting taught (Epstein, 2001). But that is not always the case, and some teachers do not allow for that to happen or…
Mendoza, J. (2003). Communicating with parents. Clearinghouse on early education and parenting. University of Illinois at Urbana-Champion. Retrieved May 20, 2011, from http://ceep/crc.uiuc.edu/eecearchive/digests/2003/mendoza03.html.
Epstein, J.L. (2001). School, family, and community partnerships. Boulder, CO: Westview Press.
Communication Management and Organizational Change
Communication management in the organization and most specifically in the organizational change environment is critically important. The work of Heathfield entitled "Communication in Change Management" state that it is impossible to "over-communicate when you are asking your organization to change." (2011, p.1) According to Heathfield, there are four critical components of effective communication as follows:
(1) The person sending the message must ensure that the message is presented clearly with great detail and that the message be perceived as containing integrity and that the message be authentic;
(2) The individual reading the message must make the decision to listen and to ask questions to ensure clarity and finally must trust the message's sender;
(3) The method of delivery must be chosen as appropriate for the context and for the needs of the sender and receiver of the message;
(4) The message content must resonate and…
Albrecht, Karl G. The Northbound Train. N.Y.: AMACON, 1994.
Blake, R. And Mouton J. Corporate Excellence Through Grid Organizational Development. Houston, 1968 Gulf Publishing Co.
Cohen, Eli and Tichy, Noel. "How Leaders Develop Leaders" in Training in Development. May 1997 pp. 58-73
DiFonzo, N., & Bordia, P. (1998). A tale of two corporations: managing uncertainty during organizational change. Human Resources Management, 37, 295-303. Retrieved May 10, 2006, from the LIRN, ProQuest database.
Often, in fact, there can be an overabundance of communication without any effective organization or leveraging of the information thus obtained, which can lead to serious detriments to any organization or endeavor (Lager 2006). It is bad enough when one arm of an organization doesn't seem to know what the other is doing, but the problem seems somehow conceptually worse when the various arms have information regarding the rest of the organization, but don't utilize it. This is, unfortunately, partly occurring in my organization, and is also an issue I need to deal with personally as I incorporate the organization's goals and actions into my own thinking and methods.
This concept of the correct processing and utilization of information goes further than simply making the organization run more efficiently on an internal level. Especially as new regions of the world are becoming increasingly important for business, the use of communication…
Fitzgerald, Neil. (2006). "Mind the gap." Information week 28 August, pp. 8.
Friedrich, N. (2008). "Disparate solutions work to fill communications gap." Microwaves & RF 47(6), pp. 44.
Lager, M. (2006). "Overcoming a bear of a communications gap." Customer relations management 10(7), pp. 51.
Communication in Organizations
Define organizational culture and provide analysis of organizational culture relating to role, power, people and task culture as discussed by Charles B. Handy (1994) "Understanding Organizations"
Organizational culture is many things including the values and behaviors an organization and its members adopt to create the environment in which they work. esearchers have struggled for decades to define organizational culture as one thing or another. They have also worked diligently to define what skills or components are necessary to promote a successful 'culture' within an organization. To understand how organizational culture can benefit any enterprise one must first define organizational culture.
Organizational culture is defined differently depending on who you talk to. There are several consensus opinions however about what organizational culture includes. Organizational culture includes the morals, values, beliefs and strategies a firm and its employees or managers adopt to conduct business successfully (Bonache & Cabrera, 1999).…
Bonache, J., Cabrera, E.F. (1999). "An expert HR system for aligning organizational culture and strategy." Human Resources Planning, 22(1): 51.
Handy, C.B. (1994). Understanding Organizations. New York: Penguin.
Hansen, D.A. (2005 -- March). "Total Quality Management." Available:
Communication within the context of management, my advice would rely primarily on teamwork. By relying solely on his secretary to conduct his communication, the student is not developing the necessary skills to become a successful manager. Management is predicated on effective communication. In many instances, the most effective leaders are in turn, the best communicators. Managers in particular must be able to articulate a compelling value proposition for their respective teams in order to achieve superior results. In order to inspire, communication skills must subsequently be developed. By simply delegating this task to his secretary, the management student is foregoing his own personal growth and leadership development (Kleiman, 2010).
Written communication in particular is especially important as the world's economies become more interrelated. In many instances, mangers are not subject to the geographical constraints that they were in the past. This provides better efficiencies in regards to communications as tools…
1. Manfred F.R. Kets de Vries The Dark Side of Leadership - Business Strategy Review 14(3), Autumn Page 26 (2003).
2. Kleiman, Lawrence S. "Management and Executive Development." Reference for Business: Encyclopedia of Business (2010): n. pag. Web. 25 Mar 2011.
3. Lesikar, R.V., Flatley, M.E., & Rentz, K. (2008). Business communication: Making
connections in a digital world (11th ed.). Boston, MA: McGraw-Hill.)
This became a major roadblock for the project with opposing views on the problem.
Finally, the manager spoke to the client and explained the situation. They agreed to extend the due date by a couple of months and the developers and testers felt that time was good enough to make the changes. So, communication helped to clear this stand-off between the team members.
Leadership style of the manager
The manager followed a democratic style of leadership. According to Daft (2007, p.44), "A democratic leader delegates authority to others, encourages participation, relies on subordinates' knowledge for completion of tasks, and depends on subordinate respect for influence." This is the exact approach that was followed by my manager and it proved to be effective. He could manage the entire project and could communicate easily with those located in different parts of the world.
Such a style of leadership was comfortable for all…
Daft, Richard. L. (2007). The Leadership Experience. Publication: Cengage Learning.
Hartley, Peter. Bruckmann, Clive. G. (2002). Business Communication. Publication: Psychology Press.
Communication in Healthcare: Crucial Conversations
A crucial conversation which I was a part of recently involved an experience which concerned a patient going through end of life care. During this conversation I had to bring to the other nurse's attention the fact that some of her actions were offending the patient and the patient's family and that during this difficult time that really was not acceptable. For example, during the conversation I explained to the nurse that eye contact with this middle eastern ethnic group was supposed to be avoided, as was pointing as both were considered extremely offensive. The other nurse also tried to prevent candles from being lit and folk dishes from being eaten in the room. I explained to her that within this culture it was an inherent and important part of the ritual of death and a way to honor the dying. It was apparent that…
Crib, A. View in a new window. (2011). Integrity at work: Managing routine moral stress in professional roles. Nursing Philosophy. 12, 119-127.
Grossman, S., & Valiga, T. (2009). The new leadership challenge: Creating the future of nursing
(4th ed.). Philadelphia: F.A. Davis.
Maxfield, D; Grenny, J. (2012) The Silent Treatment. Retrieved from AORN & ACCN:
Impact of the Issue on the Profession of Nursing
As the patient population of America continues to become increasingly diverse, nurses will be forced to find ways to overcome the language barriers that separate them from their ability to provide optimum care. Nurses will not only need to learn how to communicate effectively with non- or limited English speakers, but will need to become comfortable with the use of interpreters.
Suggestions for Addressing the Issue
Hospitals need to devise training and development programs designed to reduce cross-cultural communication barriers. Obviously healthcare personnel cannot be expected to learn to speak every language fluently. However they need to learn the basics of the languages that they encounter most often. Hospitals also need to work more closely with interpreters and have interpreters for every language they may encounter available on-call.
The population of America is becoming increasingly diverse, with more and more…
Dressler, D. & Pils, P. (2009) A qualitative study on cross-cultural communication in post-accident in-patient rehabilitation of migrant and ethnic minority patients in Austria. Disability & Rehabilitation, 31,1181-1190
Flores, G., Milagros, A., Tomany-Korman, S.C. (2005, July/August) Limited English proficiency, primary language at home, and disparities in children's health care: how language barriers are measured matters, Public Health Reports, 120, 418-430
Hagman, L.W. (2006) Cultural self-efficacy of licensed registered nurses in New Mexico. Journal of Cultural Diversity, 13, 105-112.
Langlie J.K. (2005). Social networks, health beliefs, and preventive health behavior. Journal of Health and Social Behavior, 18, 244-260.
effective communication in the criminal justice profession. Good verbal and nonverbal communication is essential in every area of the criminal justice system, and developing good communications techniques is essential for criminal justice professionals. These skills can be used with other professionals, in interrogations, and in just about every aspect of a criminal justice career.
The process of effective verbal and nonverbal communication between criminal justice professionals entails everything from writing case decisions in the judicial setting, to writing police reports, internal communications, public relations material, and communications regarding cases, interviews of suspects, and much more. All of these communications between professionals follow a process of information being found, verified, and used to advance the field or the case in some way. It also uses primary and secondary sources for the information, and the process also entails several stages in the information flow. These stages are informal discussion, formal reports, exchange…
Heilman, K., & Lawson, K.M. (2000, December). Facilitating communication. Corrections Today, 62, 84.
Shadow, M. (2008). Improving nonverbal communication in criminal justice. Retrieved 1 Oct. 2009 from the Socyberty.com Web site: http://socyberty.com/law/improving-nonverbal-communication-in-criminal-justice/ .
What are the main communication channels you will apply in your business? Justify
Communication channels are the ways through which individuals within an organization communicate. The communication channel or medium employed to convey a message influences how correctly the message will be received. One of the key communication channels that will be used in the business will be face-to-face communication. This is one of the richest communication channels and will be employed within the organization as it has staff of less than 30 people (Williams, 2016). In addition, this communication channel will facilitate interaction between the speaker and recipients and in elucidating any vagueness. Moreover, as a verbal form of communication, face-to-face communication channel is fitting with respect to obtaining immediate feedback and when there is urgency to communicate (Bauer and Erdogan, 2016). A second communication channel that will be used in the organization is mobile communication. This communication channel…
communications skills to solve problems they are likely to encounter in the workplace.
Communication is the process of sharing information, expression, feeling, and thought between two or more people. Effective communication plays an important role in the organizational development, and communication forms an important constituent of every aspect of an organization. To maintain good working relations, it critical for the entire workforce to communicate with one another to enhance coordination, as well maintaining good working relations.
Evidence of communication skills is the ability of an individual or business organization to persuade and negotiate within business environment. Persuading and negotiating is one of the important aspects within business environment. Arriving at a concrete agreement within a business environment involves using effective communication skills. Persuasion involves ability to convince others to reach appropriate course actions, while negotiating involves ability to reach a mutually satisfactory agreement.
Evidence of communication skills is…
Australian Computer Society (2011).Case Studies and their clauses in the Code. Australia.
Wheeler, S. (2003). Comparing Three IS Codes of Ethics -- ACM, ACS and BCS . 7th Pacific Asia Conference on Information Systems, 10-13 July 2003, Adelaide, South Australia. 1576- 1587.
communication and information technologies that help e-commerce firms to perform work in a virtual work environment. The paper adopts the approach of a consultant tasked with performing SWOT analysis of Amazon. Based on the SWOT analysis of Amazon, the report recommends that the company should adopt DIVA, a group-ware communication and collaboration tool proposed by Sohlenkamp and Chwelos (1994). The model will help Amazon compete with the new e-commerce firms such as Boxed®. The wholesale competitor has efficiently used communication and information technology tools to create a niche in the market.
New communication system: Impact on e-commerce and business communication
Businesses increasingly provide telecommuting facility for their employees. To effectuate this working design, internet and intranet are used as communication sources. To communicate through web-based applications and systems, employees require effective communication skills both formal and informal. The remote working model requires that employees collaborate with the employer through reliable…
Cascio, W.F. (2000). Managing a virtual workplace. The Academy of Management Executive, 14(3), 81-90.
Mims, C. (2013, Nov). How 10 people built a competitor to Amazon.com for $1 million-in 90 days. QUARTZ. Retrieved from: http://qz.com/149811/how-10-people-built-a-competitor-to-amazon-com-for-1-million-in-90-days/
Sohlenkamp, M., & Chwelos, G. (1994, October). Integrating communication, cooperation, and awareness: the DIVA virtual office environment. In Proceedings of the 1994 ACM conference on Computer supported cooperative work (pp. 331-343). ACM. Retrieved from: http://pdf.aminer.org/000/121/938/integrating_communication_cooperation_and_awareness_the_diva_virtual_office_environment.pdf
The relevance of measuring one's preference when it comes to learning, collaboration, as well as getting things done cannot be overstated. As per the assessment, my working style is execute. In basic terms, my working style means that I have what it takes to follow things through. In addition to being effective in the implementation of plans developed in the examine dynamic, I have a knack for forcing action and take pride in the accomplishment of tasks. It is important to note that my ability to delegate could be of great relevance when it comes to the promotion of better results. Another key strength of my working style has got to be that I do not shy away from challenging tasks. Instead, I focus on finding the most viable solutions so as to win. I may, however, be poor in promoting an idea in an attempt…
Conversant Solutions (2017). The Conversational Meter: Authenticity, Community, Contribution. Retrieved from http://conversant.com/vitality_post/the-conversation-meter/#.WU70VlElHIV
Godwin, J. (2015). Study Skills A-Z. Basingstoke, Hampshire: Palgrave Macmillan
5 Dynamics (2017). The 5 Dynamics Model. Retrieved from https://www.5dynamics.com/why-5-dynamics/5-dynamics-model/
Measure Interdisciplinary Critical Incident Verbal eports by Jacqueline Guhde
The research article, "An Evaluation Tool to Measure Interdisciplinary Critical Incident Verbal eports" by Jacqueline Guhde (2014) discussed and explored the use of an evaluation tool in assessing the communication effectiveness of nurses when relaying patient problem information to physicians in the hospital setting. In the research article, Guhde discussed the relevance of such an evaluation tool in improving effectiveness of communication between nurses and physicians. Further, the author also explained the rigor in analyses applied in the development of the evaluation tool, particularly on the reliability of scoring among assessors, which ultimately determines if effective communication was achieved or not.
The evaluation tool was developed based on a mix of simulation through tape-recorded cases and actual practices and assessed through content validity and inter-rater reliability (I) tests. The study's design is appropriate especially for the intended audience or users of…
Guhde, Jacqueline. (2014). "An evaluation tool to measure interdisciplinary critical incident verbal reports." Nursing Education Perspectives, Vol. 36, No. 3.
Public service organizations and other large bureaucracies with hierarchical structures depend on technology for effective communications. Those communications do need to be guided by protocol that reflects the overall mission, values, and goals of the organization, to prevent ethical infractions, and to preserve chains of command. However, the constraints of bureaucratic communications procedures and protocol can be perceived of as stifling interagency cooperation. The communication barriers that prevent effective interagency cooperation are not necessarily linked to technology, nor even to rules and protocol, but rather to typical communication barriers like ineffective encoding and decoding of messages and their meanings (Widhiastuti, 2012).
Technology can be used to break down communication barriers while improving the outcomes of existing communication breakdowns. For example, technological tools can be used to create transparent and open forum discussions that allow for multilateral discussions. Technology also permits asynchronous communications, which prevent hasty information decoding and therefore prevent…
Healthcare Service Delivery
Interpersonal communication in delivery of health communication
Interpersonal communication is the form of communication that exists between two people and it is the type of communication that is deemed universal in many measures. Interpersonal communication involves the daily exchange which could be informal or formal in nature depending on the purpose and surrounding, it can take the form of facial expression, sounds, gestures, written words, spoken words and postures (MBA Knowledge base, 2011).
Interpersonal communication, involves dissemination and reception of objective message or information between two or more people/groups with an aim of getting the desired effect on the receiving individual or groups (Ally & Bacon, 1999). Some professional however contend that for a communication to qualify to be considered interpersonal communication then the two parties involved must be at close proximity and must be familiar with each other or share something in common. The health sector…
Ally & Bacon, 1999. Interpersonal Communication: Definition of Interpersonal Communication.
Retrieved March 30, 2014 from http://www.abacon.com/commstudies/interpersonal/indefinition.html
Education Resources Information Center, (2008). International Journal of Language & Communication Disorders. Retrieved March 30, 2014 from http://www.eric.ed.gov/ERICWebPortal/search/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchValue_0=EJ818590&ERICExtSearch_SearchType_0=no&accno=EJ818590
Health Promotion at EACH, (2014). Planning: Needs assessment: what issue should your program address? Retrieved March 30, 2014 from http://www.each.com.au/health-promotion/health-promotion-at-each/what-is-health-promotion/planning/
roles in achieving effective communication is through perception-checking. Perception-checking entails a lot of influential factors that enable an individual to perceive, through his/her own experiences and motivations, the environment and the people around him/her. One important influence is the physiological factor, wherein our senses, age, health and even biological cycles affect our perception of other. Another influence is culture and society which I live in, wherein gender and occupational roles and self-concept are important. My perception of the world is affected because of physiological factors. If I am a young American man, I might perceive old people as unapproachable, and the old people may view me as frivolous and playful, since the age gap between the two of us influences our perception of each other. Gender also is affective, wherein a man may view women as the weaker sex, or vice versa. Even our senses influence our perception; a cake…
Effective Communicator Through My riting?
In the information age, technology has opened up numerous channels of communication. hile this provides us with an unlimited opportunity to get our message across, it also underlines the vital importance of effective communication skills without which we would be unable to benefit fully from the information revolution. riting skill, although just one of the aspects of communication, is arguably the most important to get our message across. In this paper I shall look at some of the key aspects of communicating effectively through writing.
Before starting to write anything, whether it is a business letter, a written report, or an essay, it is always useful to "brainstorm" in order to generate some creative ideas. This would help in overcoming the number one nemesis of all writers -- "the writer's block." Brainstorming is most useful when a group of people indulge in a freewheeling…
"Brainstorming." The Writing Center: University of North Carolina at Chapel. September 5, 2001. http://www.unc.edu/depts/wcweb/handouts/brainstorm.html
Dulek, Ronald E. & John S. Fielden. "Principles of Business Communication." New York: MacMillan Publishing Company, 1990
Leach, John. "Seven Steps to Better Writing: Advice from a Journalist-Turned-Planner." Planning. 59: 6. June 1993. Page Number: 26+.
Non-sensitive messages are those types of messages that evoke little or no emotional reaction in the reader. Sensitive messages evoke emotions (both negative and positive) in the sender and the receiver.