Emotional Intelligence
Essays

The study of marketing, sales and company ethics has a very diverse foundation of empirical and analytical research ranging from gender- and trait-based analysis to the defining of models that seek to capture the dynamics that create ethical paradoxes and drive decision-making in organizations. In the research completed and presented in the article A Framework For Personal Selling and Sales Management Ethical Decision Making (Ferrell, Johnston, Ferrell, 2007) the authors carefully analyze trait-based and situational ethics theories and previous research. The first sections of this well-written and researched article illustrate that trait theories alone cannot explain the spectrum of ethics within sales and marketing departments and their decision-making processes, or provide insights into corporate cultural mindsets with regard to ethics. What the authors do however in this initial section of the article is frame up the foundation of their model, A Framework For Selling And Sales Management Decision Making (Ferrell, Johnston, Ferrell, 2007). This model captures the paradoxical nature of ethics by showing how organizational culture, sales activity, ethical issue intensity (perceived and actual) and ethics decisions are dependent on both the sales ethical climate and individual factors of a business (Ferrell, Johnston, Ferrell, 2007). All of these factors are taken into account in defining the evaluation of outcomes. What is missing from this model is a contextual component that the authors only speak to, yet don't include as a component in the overall model. Contextual reference could have been added as a core foundational element or created as an overarching module that unifies the entire model. Figure 1, A Framework of Selling and Sales Management Ethical Decision Making is shown, illustrating the integration of concepts the authors make reference to.

The reason that so many CIOs fail in aligning their strategic it plans to business objectives is that the entire process of creating, editing, and finally seeking feedback and execution of the this plan require an…

The case study of the Griffith Hotel in Tel Aviv is examined to identify the causes of the problems on the front desk. The problems are all associated with poor interpersonal communication, starting at the top of the hierarchy and filtering down. The different aspects of the problem are all identified. A literature review examining social exchange theory is presented to explain how and why the problems are occurring. The paper ends with a plan to implement a new communication strategy to improve the skills of all employees in the department.

The enterprise software industry is going through a series of disruptive innovations that are disrupting the economics of the industry while also shifting the balance of power away from the Chief Information Officer (CIO) to the line-of-business leaders including the Vice Presidents, General Managers and Directors of Business Units. As this balance of power shifts throughout enterprise software, many long-standing approaches to developing, delivering, monetizing, and supporting software are also changing. One of the most successful companies in the enterprise software industry, specifically in the Aerospace and Defense sector, is Cincom Systems. Cincom has been able to attain a highly profitable business model by creating very customized systems for customers' needs while at the same time creating maintenance agreements that ensuring highly profitable recurring revenue stream over the long-term. This strategy has been largely responsible for the company's ability to withstand the recurring recession globally that has occurred over the last five years. It has also given Cincom Systems, which is privately-held, a strong foundation for investing in new technologies and accelerating their Research & Development (R&D) spending as well. The one significant organizational challenge the company faces today is transitioning from its primarily on-premise platform to a Cloud-based one, specifically on the Software-as-a-Service (SaaS) architecture that the majority of its competitors are using today. The economics of Cloud Computing and SaaS specifically are completely reordering the competitive landscape of the enterprise software market and pose a very significant threat to Cincom over the long-term. There are many challenges that Cincom must overcome to deal with this shift in product strategy, and will also have a corresponding impact on their overall financials and profitability. The intent of this paper is to analyze and explain how Cincom can rely on leadership theories to overcome these challenges and capitalize on them over the long-term.

Staying in step with customer and client needs is more than fulfilling their requests on a periodic basis and meeting their basic expectations, as any company that excels in client management understands. It is the ability to align every aspect of an enterprise to the needs and expectations, experiences and requirements of clients. Often internally-based organizations including those that are given the objective of being client-focused, end up paradoxically being the most myopic and inward-focused, resistant to change. Any organization that is experiencing this is in danger of losing the most valuable relationships and trust they have with customers. As leaders must continually push accountability, ownership and a clear sense of responsibility for results to the front lines of their enterprises, when traditional management and leadership strategies fail to deliver results, change is required. The intent of this analysis is to provide prescriptive guidance on how leaders can manage this level of disruptive change, defining how managing and leading are vastly different. It is often said that a manager is what one does, and a leader is who one is. The CEO attempting to lead this change management effort or strategy will have to contend with powerful political forces internally that managers who believe in command-and-control will use to subvert and force this initiative to fail. Managers who are accustomed to command-and-control will also fight for their political power base in the organization, despite the fact their often authoritarian and transactional leadership styles are highly ineffective in transforming organizations. The wealth of studies completed on change management indicate that a CEO with Emotional Intelligence (EI) and transformational leadership skills is the most powerful change agent there is in any organization or enterprise (Fitzgerald, Schutte, 2010) (Yarberry, 2007). The CEO needs to model the behavior that is needed to assist these managers in moving beyond their often highly charged political agenda of internal power to realize that by becoming more transformational as leaders they significantly open up their own potential professional growth in the process. The best transformational leaders can more focused on the win-win of personal and professional development also benefiting the organization (Lewis, 1996). These factors are all critically important for the leader looking to bring transformative change to their client organization. Implicit in the structural change of the organization is the even more powerful and potentially disruptive political one. For the leader to be effective in making these changes, they will have to exhibit a very high level of EI, transformational leadership and show a compelling vision of the future, all built on a strong foundation of trust (Wilbanks, 2011).

This is a five-page paper about why I want to be a family nurse practitioner. Although it is written in the first person and is about my personal reasons for being a family nurse practitioner, the paper includes five references from scholarly sources. These references are totally unnecessary, but they do add body and substance to the statement of purpose. Far from being a vacuous and vague piece of writing, this essay mentions specific and credible reasons why I want to be a family nurse practitioner. ?

This paper discusses the positive benefits of becoming an entrepreneur and going into business for one's self. It discusses the value of having unlimited growth potential, the satisfaction of setting the terms of your own working conditions, and the importance of having control over your destiny. There is also a discussion of current market factors that make entrepreneurship a particularly auspicious career path for young graduates today.

In today's business world, mishandling of human relations can be costly. In addition, because of the complexity of the modern corporation, and also with the need to multi-task caused by increasing knowledge and…

Given the rapid pace of change that is influencing the global economies today, the ability to transform organizational change from a distraction to a core strength of any organization is critical.

¶ … Leadership Traits Necessary to Excel in the 21st Century