Improving Patient and Employee Satisfaction at Piney Woods Hospital
Quality of healthcare is supported by a constellation of variables, and certainly investments in infrastructure and technology can have a large impact on healthcare quality (Peltier, et al., 2009). But there is a body of research that indicates the "most dramatic improvements" can be achieved by the people who work in the field of healthcare (Peltier, et al., 2009). Research has found that dissatisfied healthcare employees can have a profoundly negative effect on the quality of care that patients receive (Peltier, et al., 2009). Naturally, this impacts levels of patient satisfaction and ultimately community loyalty to the hospital (Atkins, et al, 1996; Fahad Al-Mailam, 2005). Alternately, the research indicates that increasing employee engagement leads to improved employee satisfaction, and consequently, improved patient care and associated higher ratings of patient satisfaction (Peltier, et al., 2009).
Research Paper
Undergraduate
HR Development Initiatives for the Department of Veterans Affairs
Given the importance of its mandate and scope of its budget, the VA is well situated to take advantage of a wide range of human resource initiatives that can save money, improve organizational performance and the quality of healthcare provided to the country's veteran population. This study defines five such human resources initiatives and describes how they can be applied to achieve these goals. A summary of the recommendations and their potential implications for the VA are provided in the conclusion.