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Analytical Report on Jeff Bezos Leadership Skills
According to an interview carried out by Bloomberg Business Week (2004), Jeff Bezos mentioned that “A brand for a company is like a reputation for a person. An individual earns reputation through trying to do difficult things effortlessly.” Amazon’s CEO is famous for his distinctive and innovative manner of approach and his business culture as one of the biggest leaders over the universe currently.
Dimensions of Organizational Culture
According to Kantor and Streitfeld (2015), Amazon corporate culture forces the workers to surpass the conventional constraints and traditions to establish not only authentic perceptions but also solutions. As the leading online retailer, the organization carries on to discover the fresh and innovative talent. The CEO of Amazon follows a management based on values where the management appears to force employees to act in a particular and unusual way (Skeet, 2015). Nonetheless, for Amazon to sustain…
Ideas are part of the grand process of business. Businesses create unique products and services that are then marketed to a customer base. This involves the use of innovation, commercialization and intellectual property rights to both create something unique, have the ability to market, and have the rights to protect it. Without either of these aspects, it can be difficult for a business to generate something worthwhile.
The case study of Apple Inc., and the iPhone is one that provides the tell-tale sign of innovation. People like Steve Jobs work hard to contribute something to their respective industries that is one of a kind, thus making their companies highly successful. To be a pioneer in an industry is to gain a chance to dominate in an emerging or established market. The iPhone represents the epitome of a new product revolutionizing the cell phone and electronics industry.
Without the hard…
The Amazon Customer Experience: How to Improve It
Amazon is one of the largest companies in the world. It is the retailer to which most consumers turn to when they wish to make a purchase, particularly if the consumer has Amazon Prime, which offers free, two-day shipping on many goods. This might lead most consumers to assume that Amazon customer service is superior to any and all alternatives. However, like all large companies, Amazon has had issues arises with its customer experience. Overall, Amazon has earned very positive reviews in terms of its customer relationships, but there is always room for improvement and Amazon strives to set a higher and higher bar for itself, not merely surpass its competitors. In fact, according to Coleman (2018), Amazon calls itself the most customer-centric company on earth. This sets a very high level of expectations for consumers.
What Amazon Is Doing Right
history of amazon and a comparison to its major rival eBay.
History of Amazon
tarted by Jeff Bezos in 1994, Amazon is a multinational electronic commerce company that is headquartered In eattle, Washington DC, UA. The company also provides cloud computing servicers and produced the widely popular Amazon Kindle e-book reader and Kindle Fire tablet computer. It has separate retail websites for United tates, Canada, United Kingdom, France, Germany, Italy, pain, Japan, and China, and plans to open other sites for further countries that include Poland, Brazil, Netherlands and weden.
Amazon.com was called after the largest river -- the Amazon River and after the Amazon gods for a purpose: it planned to become to the largest online retailer -- and succeeded (Jopson, 2011). Bezos, too, chose a name that would appear as first of the alphabet in order to make it easy to track in a web search (Byers, 2006).…
Byers, A (2006). Jeff Bezos: the founder of Amazon.com, The Rosen Publishing Group
Jopson, Barney (July 12, 2011). "Amazon urges California referendum on online tax." FT.com. http://www.ft.com/cms/s/0/61828252-ac1d-11e0-b85c-00144feabdc0.html#axzz1RxkefD8m
Time Magazine. (December 27, 1999). "Person of the Year -- Jeffrey P. Bezos." http://web.archive.org/web/20000408032804/http://www.time.com/time/poy/bezos5.html
Spector, R (2002). Amazon.com: Get Big Fast. USA: The Rosen Publishing Group
Change at Amazon
Background to Amazon
eason for Change
Diagnosis of Amazon
Amazon are known for providing employees with a harsh workplace environment, with a high level of attrition (Kantor & Streitfeld, 2015). Changes in the H policies and strategies to increase the employee centric practices, such as adopting a more flexible approach to employee personal issues, management by walking around, and increasing recognition for employee hard work and achievements may result in positive outcomes. esearch has clearly indicated that were employees feel that their employer cares, they will display a higher level of commitment and productivity compared to employees who do not feel their employer cares (Buchanan & Huczynski, 2011). This can enhance productivity even in harsh working conditions (McGregor & Doshi, 2015). To consider if this is available strategy the firm and its current issues may be considered along with an assessment for readiness for change.…
Amzon. (2016). Leadership Principles. Retrieved from https://www.amazon.jobs/principles
Armstrong, M. (2011). Armstrong's Handbook of Strategic Human Resource Management. London: Kogan Page Publishers.
BBC News. (2015). Amazon boss Jeff Bezos defends company's workplace culture. Retrieved from http://www.bbc.co.uk/news/business-33957484
Blackman, D., O'Flynn, J., & Ugyel, L. (2013). A Diagnostic Tool for Assessing Organisation al Readiness for Complex Change. In Australian and New Zealand Academy of Management conference. Retrieved from https://www.anzsog.edu.au/media/upload/publication/131_Flynn-and-Ugyel-Diagnostic-Tool-ANZAM-2013.pdf
New-found competitiveness for Small- to Medium-Sized Companies
The outlook for smaller companies is much stronger today than it was at Amazon's founding. That's because several of the advantages enjoyed at the time by Amazon have been commoditized or made easier and less expensive to implement.
As the number of users has climbed since 1995, smaller businesses can now take a market-maturing step and segment their customers in an ever-finer fashion (Rangan 1992). While no one can compete with Amazon on sheer number of SKU's, specialist suppliers can seek customers "at the fringe," and develop expertise in esoteric areas in which Amazon or other mass-market retailers cannot offer the same focus or expertise.
The ability to go after smaller niche markets has been augmented by recent changes in the Web -- both in terms of finding customers and completing transactions. This is the so-called "long tail," which means that, while most…
Amazon. "zShops Storefront." Amazon.com. 2007. http://www.amazon.com /gp/help/customer/display.html?nodeId=1161442' target='_blank' REL='NOFOLLOW'>
Amazon is the world's largest e-tailer, and a technological leader in the field. This paper will outline the ways in which Amazon has built out its technological leadership, and how its different technology strategies help to support its overall business strategy. Ultimately, Amazon excels on the basis of the strong customer focus in its use of IT, as it recognizes that meeting customer needs is a critical component to growing its business in the long run.
Overview of the Company
Amazon was founded in July 1994 and came online in 1995. The company sold books initially, and its first book was sold in July 1995. This made the company an early adopter in terms of online retailing, and it soon began to leverage that position by plowing back the early revenues into technological innovation. The company responded to the reality of an increasingly competitive market with innovations such as the…
Amazon.com (2015). History of innovation. Amazon.com. Retrieved October 5, 2015 from http://www.amazon.jobs/history/2001-2005
Baldacci, K. (2013). 7 customer service lessons from Amazon CEO Jeff Bezos. Salesforce. Retrieved October 5, 2015 from https://www.salesforce.com/blog/2013/06/jeff-bezos-lessons.html
Bishop, T. (2014). 15,000 robots and counting: Inside Amazon's new fulfillment centers. GeekWire. Retrieved October 5, 2015 from http://www.geekwire.com/2014/video-amazons-robot-future-arrived-new-distribution-centers/
Chen, H., Chiang, R. & Storey, V. (2012). Business intelligence and analytics: From big data to big impact. MIS Quarterly. Vol. 36 (4) 1165-1188.
Values of Being an Entrepreneur
Intrepreneurship is important for so many different reasons. Some of these are decidedly practical, such as the reduction of job opportunities during economic times that are less than desirable (which is currently the case). Others are perceived as more personal in nature, such as the fact that some people are not partial to working for others and would rather do so for themselves. Still, it is worth mentioning that intrepreneurship has plenty of difficulties that accompany situations in which individuals choose to expand their businesses. They have to deal with competition, increasing attention from governmental and regulatory agencies, and market trends that can impact whatever industry in which they are involved. Still, when one stops to considers both the positive and negative aspects of intrepreneurship, it becomes perfectly clear that intrepreneurship is vital to a capitalist system because it enables market forces to continually evolve…
Harper, J. (2014). Monetizing the industrial internet of things. www.dataversity.net Retrieved from http://www.dataversity.net/monetizing-industrial-internet-things/
Hill, C.W., Jones, G.R. (2014). Strategic Management Cases: An Integrated Approach. New York: Cengage Learning.
Thompson, A.A. Starbucks in 2012: Evolving into a dynamic global organization.
Borders vs. Amazon: Adaptability, Flexibility, and Management Structure
Amazon and Borders Bookstore both remained very popular and profitable in the 2000's. However, as Amazon was rising, Borders was falling, in a series of events that eventually led to its demise and bankruptcy. These two companies both started by selling similar items- books and paper products. But their business models and management strategies differed immensely, enough to keep one in business and put one out of business. The reasons for this are many, but it can be attributed to a few main causes. Each company relied on a specific management policy, and only one company was able to adapt and change to remain relevant.
The Borders brothers, Tom and Louis, started a used bookstore in 1971 in Ann Arbor Michigan. This store eventually led to hundreds of retail locations, and its humble beginnings and slow growth at the…
Marcus, J. (2005). Amazonia: Five Years at the Epicenter of the Dot.Com Juggernaut. New York: New Press.
McGrath, R.G. (2010). "Business Models: A Discovery Driven Approach" Long-Range Planning. Vol. 43, No, 2-3. Pp, 247-261.
Ovide, S. (2011). "Borders Bankruptcy: Everything You Need to Know." Wall Street Journal. Feb. 11.
Amazon is the largest internet-based company in America with headquarters located in Washington and Seattle in the United States. The company was founded in 1995 by Jeffrey Bezos and it started as online bookstores then diversified to selling videos, CDs, MP3 and DVDs. Today, Amazon offers about 4.7 million books, computer games, DVD and a wide variety of items of all kids. Ever since Bezos opened the doors of Amazon, online retailing has been defined and redefined for the rest of the Internet retail worldwide, and today it offers the customers a superior shopping experience through the provision of a high level of customer service. This research paper will discuss the impact of the Amazon's mission, vision and primary stakeholders' overall success, while analyzing different forces of competition and how they impact the business of the company. SWOT analysis will also be performed to determine the strengths, weaknesses, opportunities and…
Amazon.com. (2014). Digication e-Portfolio. Retrieved October 21, 2014, from https://stonybrook.digication.com/gilbert_
Bensoussan, B.E., & Fleisher, C.S. (2008). Analysis without paralysis: 10 tools to make better strategic decisions. London: FT Press.
Bruce, M. (2008). SWOT analysis: a tool for making better business decisions.. London: U.S. Dept. Of Agriculture, Risk Management Agency.
Jurevicius, O. (2013). SWOT analysis of Amazon. Amazon SWOT analysis 2013. Retrieved October 19, 2014, from http://www.strategicmanagementinsight.com/SWOT-analyses/amazon-SWOT-analysis.html
Former bestsellers, now in paperback, discounts on hardcover.
For those who prefer having hardcover books.
Allows price of Hardback to be within range of trade or PB.
More for gifts of collectibles.
Deep discounts at Amazon's outlet
All product categories
Deals dependent on close out, etc.
Designed to drive traffic to site on low e-commerce day.
Gift cards sent or emailed to anyone, anywhere
Keeping fiscal shopping with Amazon even if one cannot decide on a particular gift.
Gift cards are extremely popular in the contemporary gift giving market.
Also can be used as part of a wedding or baby registry.
Timed deals in all merchandise, changes every 4 hours.
Up to 70% discounts on many items.
People who like to shop; ex. HSN and ShopNBC types.
Sometimes great bargains, but one must check regularly to find them.
References Not Citied
Barnes, S. (2007). E-Commerce and V-Business: Digital Enterprise in the
21st Century. New York: Butterworth.
Barsh, J. et.al. (2000). How E-Tailing Can Rise from the Ashes. The McKinsey
Com industry crash after the boom
This is a paper examining some of the factors that caused the dot-com crash
Many believe the root cause of the dot-com crash was over valuation of stock prices relative to the actual underlying value of the companies themselves. Stocks of Internet companies traded at Price-Earning ratios of higher then 30, buoyed by a speculative bubble. When reality set in for investors many realized that the companies that they were so heavily invested in were little more then money sucking black holes with no upside potential in the near or long-term future. This triggered mass self-offs of not only Internet related stocks but soon impacted the market value of many companies associated with computer, network or telecommunications industries.
This paper will show in fact that over valuation was more a symptom of the speculative boom and was only one of the multifaceted factors that…
Baldwin Carliss Y. Clark Kim B. "Modularity After the Crash" working paper Managing the Modular Age: Architectures, Networks And Organizations,
Brick Michael, "Pets.com Closing Up Shop" TheStreet.com/NYTimes.com November 11, 2000 (www.nytimes.com) March 27, 2003
Buckman Rebecca, "Who Caused the Dot-Com Crash?" The Wall Street Journal, Monday, March 5, 2000 p. 42
Cassidy John Dot.con: "The Greatest Story Ever Sold" 2002 HarperCollins
Supply chain management isn't just a fact of life at Amazon. Corporate executives realize that supply chain management is in fact crucial to the success of Amazon now and in the future (Wheatley, 2000). Within five years of opening its doors to the public Amazon succeeded in enticing more than 20 million customers, located in more than 150 countries around the world (Wheatley, 2000).
Interestingly despite its economic gains Amazon has also realized multiple losses. These losses have resulted in stock price declines during the early quarters of 2000 (Wheatley, 2000). Why the change? Costs in an e-commerce business are often fixed. Amazon, because it is a Web-based business generally must deal with many high fixed costs. Fortunately the best way to overcome this obstacle is by selling as much as possible, or by increasing volume (Wheatley, 2000). Amazon has done this successfully, expanding its product base to include almost…
Amazon.com. (2005). "Investor Relations." 28, Sept 2005:
Christopher, M. (1998). Logistics and supply chain management. New York: Prentice Hall.
Levy, D.L. (1995). "International sourcing and supply chain stability." The Journal of International Business Studies, 26(2): 343.
Amazon and eBay. Both companies were among the first movers into the Internet. Amazon opened the doors to its online store in July, 1995 and completed its initial public offering in 1997. eBay was also founded in 1995 and went public in 1998. These two companies have always been among the leaders in e-commerce. Amazon began with a focus on books and music. It soon expanded its product lines significantly to become a general merchandiser. Amazon is also an intermediary for third party vendors. eBay has always played the intermediary role. Unlike Amazon, where goods are offered for sale, eBay has used an auction platform in order to move its goods, taking a fee on the sale. Both companies remain as industry leaders. Amazon has withstood challenges from leading bricks and mortar retailers to remain as the number one vendor on the Internet (Internet Retailer, 2012). eBay has struggled to…
Amazon.com website, various pages. Retrieved December 4, 2012 from http://phx.corporate-ir.net/phoenix.zhtml?c=97664&p=irol-faq#6986
Asay, M. (2012). PayPal is bleeding market share and it's all eBay's fault. The Register Retrieved December 4, 2012 from http://www.theregister.co.uk/2012/07/18/ebay_paypal/
Bosman, J. (2012). The bookstore's last stand. New York Times. Retrieved December 4, 2012 from http://www.nytimes.com/2012/01/29/business/barnes-noble-taking-on-amazon-in-the-fight-of-its-life.html?pagewanted=all&_r=0
eBay website, various pages. Retrieved December 4, 2012 from http://www.ebayinc.com/history
Strategic Management of Amazon and Yahoo.com
The recent advancements in technology, computing, and Internet technologies have seen a rapid rise in the number of online businesses. Cases in point are the Amazon.com and Yahoo.com that took the globe by storm at the end of the 20th the century. Broadly speaking, e-commerce has become one of the most lucrative platforms to conduct businesses (Nabi, & Luthria, 2002). In this paper, two relating Amazon and Yahoo are reviewed. First, I seek to find out the source of Amazons success as a leading online retailer in 2011. The study will also establish whether Yahoo's business model functionally geared for success during the same year. In addition, the distinct business strategies of each of these entities and the way the strategies resulted in comparative advantages are also analyzed.
Amazon.com, the world's largest online retailer, is an American company that was established in 1995 by…
Canzer, B. (2006). E-Business: Strategic Thinking and Practice: Strategic Thinking and Practice. Cengage Learning
Hill, C.W.L., & Jones, G.R. (2012). Strategic Management. Cengage Learning.
Hitt, M.A., Hoskisson, R.E., & Ireland, R.D. (2013). Strategic management: Competitiveness & globalization: cases. Mason, OH: South-Western, Cengage Learning.
Kasabov, E. & Warlow A. (2012). The Compliance Business and Its Customers: Gaining Competitive Advantage by Controlling Your Customers. Palgrave Macmillan
orld's Top Retailer? almart and Amazon Duke It Out."
almart and Amazon represent two of the greatest contenders that are constantly duking it out to in order to try to claim the number one spot as the preferred, and most successful, retailer of the future. Each company has a different set of competencies and have employed different strategies in the constant struggle to remain competitive in an environment that is perpetual evolving. The contrast that exist between these two companies on many important strategic and operational goals can be used to illustrate virtually the full spectrum of retail strategies that have proven successful in the market. Each company represents the biggest competitor in the specific niches that the companies focus on.
For example, Amazon is a relatively new company that has seen tremendous growth, both horizontally and vertically, which it has achieved through disruptive innovations. almart, by contrast,…
Hartung, A. (2015, July 25). Bigger Is Not Always Better - Why Amazon Is Worth More Than Walmart. Retrieved from Forbes: http://www.forbes.com/sites/adamhartung/2015/07/25/bigger-is-not-always-better-why-amazon-is-worth-more-than-walmart/
Ken, A. (N.d.). Wal-Mart's Major International Strategy. Retrieved from Ezine Mark: http://public-company.ezinemark.com/wal-marts-major-international-strategy-7d35349720f4.html
Pogue, D. (2016, January 16). Exclusive: Amazon Reveals Details About Its Crazy Drone Delivery Program. Retrieved from Yahoo Tech: https://www.yahoo.com/tech/exclusive-amazon-reveals-details-about-1343951725436982.html
H Polices at Amazon
Amazon are known as a successful firm, over the past five years the organization has increased from 28,000 employees to more than 183,000 (Carney, 2015). Human resources (H) polices of the firm are highly reflective of the CEO Jeff Bezos, who believes in putting customer needs before all others, including concerns for the employees, while expecting employees to work hard, be committed, frugal, be willing to disagree and admit mistakes, as well as deliver results (Amzon, 2016). These are aims which may be argued as present in many firms; the difference with Amazon are the policies in place to achieve these aims. Amazon is known to be a harsh workplace (Kantor & Streitfeld, 2015). The firm expected a high level of commitment from staff, often worming more than 10 hours a day, in a workplace which is highly mechanized (Daisey, 2015). The job design is associated…
Amzon. (2016). Leadership Principles. Retrieved from https://www.amazon.jobs/principles
Buchanan, D., & Huczynski, A. (2011). Organisational Behaviour. Harlow: FT/Prentice Hall.
Cadwalladr, C. (2013). My week as an Amazon insider. Retrieved from https://www.theguardian.com/technology/2013/dec/01/week-amazon-insider-feature-treatment-employees-work
Carney, J. (2015). Turnover rates not unique to Amazon. Retrieved from http://www.cbsnews.com/news/amazon-jay-carney-responds-new-york-times-article-company-culture-turnover/
After being detained in prison for 27 years, Nelson Mandela walked out of Prison to lead South Africans in their quest to break free from Apartheid rule. He became the first Black president of the Republic of South Africa and led a robust reconciliation effort that helped Blacks and Whites in South Africa forgive one another and find common ground to work on to help build South Africa. For these efforts, Nelson Mandela won the Nobel Peace Prize. Nelson Mandela was born in 1918 in Transkei and went on to be a student of law at Fort Hare University. As the African National Congress (ANC) started gaining momentum in the early 1940s, he joined the movement to help resist the racist policies of the then ruling White government. The racist government policies would later be codified into Apartheid which proved to be a brutal and highly racist rule.…
This means that you must continually monitor and communicate about possible changes, pertaining to the overall scope of the threat. Once this occurs, is when an entity will have an effective security procedure that will adapt to the various changes that are taking place.
This is significant, because this information can be used to corroborate the overall nature of security threats that could be faced by the SME. Where, this information is useful in helping to identify and address possible operational considerations that must be taken into account. As a result, this will help to provide not only a glimpse of possible security challenges that will be faced, but it will also help to establish an effective IT security protocol.
When you compare this with the previous source, this information can be used to highlight specific security threats that the company we are examining could face. Where, it discusses the…
E Commerce Growth. (2010). Strategic E-Commerce Solutions. Retrieved from: http://www.sescommerce.com/ecommerce-growth.asp
Internet Usage Statistics. (2010). Internet World Stats. Retrieved from: http://www.internetworldstats.com/stats.htm
PEW Wireless Internet Usage Rising. (2010). Wireless Week. Retrieved from: http://www.wirelessweek.com/News/2010/07/PEW-Wireless-Internet-Use-Rising-Mobile-Content/
Reflective Writing. (2010). UNSW. Retrieved from http://www.lc.unsw.edu.au/onlib/pdf/reflective.pdf
Amazon could follow in order to be socially responsible in marketing its Kindle fire family of tablets. This demand for such social responsibility has been coming for sometime for the secretive Amazon to reveal long-awaited information about its environmental compliance in the case of the new Kindle tablet.
Amazon has long been seemingly more secret than that CIA about facets of the company and the Kindle has been no exception to this rule. equests for this information have been repeatedly denied requests for information about the Kindle. Examples of this included an attempt by Joe Hutsko of the New York Times who tried to learn more Kindle's carbon footprint and reported that "phone calls and e-mail messages to Amazon inquiring about the materials in the popular Kindle device have thus far gone unanswered (Godelnik, 2011)." Also, Emma itch of the Cleantech Group wrote that "Amazon declined to provide information about…
Amazon.com. (2011). FAQs. Available: http://phx.corporate-ir.net/phoenix.zhtml?c=97664&p=irol-.
Godelnik, R. (2011). Why amazon needs to come clean about its carbon footprint. Retrieved from http://www.triplepundit.com/2011/05/amazon-carbon-footprint/ .
Google, mcdonalds and amazon dodge carbon disclosure. (2009, November 25). Retrieved from http://www.theecologist.org/News/news_round_up/369379/google_mcdonalds_and_amazon_dodge_carbon_disclosure.html .
Kaye, L. (2011, July 1). Amazon resists pressure to participate in carbon footprint disclosure project.
Training and Development
Background of the Organization
Customer support is the heart and soul of any business. Excellent customer support helps the business to retain the business of old customers, and gain the business of new customers through word of mouth. Offering excellent customer service is the key to business growth and stability. In the area of customer support the importance of training and development cannot be overemphasized. Customer support is directly related to the ability to attain and maintain a competitive advantage.
No where is customer support more important than in the online world. Amazon .com is one of the biggest online retailers. Amazon began its venture on the Internet by selling only books, but soon it expanded its product offerings to more than just books and book related items. Now Amazon is one of largest retailers of general merchandise on the Internet. It has used its position as…
Amazon.com. 2011. Media Kit: Timeline and History. Available at: http://phx.corporate-ir.net/phoenix.zhtml?c=176060&p=irol-corporateTimeline
Bondarouk, T. And Ruel, H.J.M. 2009. "Electronic human resource management: challenges in the digital era," The International Journal of HRM, 20, pp. 505 -- 14. Available at: http://organized-change-consultancy.wikispaces.com/file/view/HR+Management.pdf
Bondarouk, T. & Ruel, H. 2010. "Dynamics of e-learning: theoretical and practical perspectives." International Journal of Training and Development. 14 (3), pp. 149-154.
Bulut, C. & Culha, O. 2010. "The effects of organizational training on organizational commitment." International Journal of Training and Development. 14 (4), pp. 309-322.
Amazon is widely respected throughout the e-commerce industry for choosing to build one of the most advanced distributed order management and procurement systems that could order just a single book, before they actually created their websites (Barsauskas, Sarapovas, Cvilikas, 2008). This gave Jeff Bezos and Amazon an immediate competitive advantage against the many other e-commerce competitors who only relied on the websites themselves without paying attention making fulfillment reliable and cost-effective (Kelley, Hora, Margheim, 2010). Amazon set a new standard with e-commerce system design and development. These improvements continue to revolutionize the back-office aspects of e-commerce today.
The convergence of the three factors mentioned in this analysis are accelerating today with the advent of cloud computing and mobility. E-commerce continues to change quickly in response to these strategic trends impacting how customers shop, but and share online. The pace of acceleration on mobility especially shows significant potential, following a comparable…
Barsauskas, P., Sarapovas, T., & Cvilikas, A. (2008). The evaluation of e-commerce impact on business efficiency. Baltic Journal of Management, 3(1), 71-91.
Dehning, B., Richardson, V.J., Urbaczewski, A., & Wells, J.D. (2004). Reexamining the value relevance of E-commerce initiatives. Journal of Management Information Systems, 21(1), 55-82.
Gotzamani, K.D., & Tzavlopoulos, Y.E. (2009). Measuring e-commerce-quality: An exploratory review. International Journal of Quality and Service Sciences, 1(3), 271-279.
Kelley, T., Hora, J.A., & Margheim, L. (2010). A financial analysis case of Amazon.com and Barnes & Noble with emphasis on the impact of ROE vs. EPS: Accounting case and instructor notes. Journal of Business Case Studies, 6(3), 21-32.
Amazon, eBay, and Craigslist
A Real orld Market
E-commerce companies promote and sell their products at the online platform. They use the most advanced systems, techniques, and strategies for doing advertisements for their products, making and receiving payments, and managing customer and stakeholder relationships. This paper presents an analysis of the strategies and policies of three top companies from e-commerce industry, eBay, Amazon, and Craigslist.
The paper starts with a brief introduction to these companies by discussing their origin, scale of operations, location, product and service portfolio, and core operational strategies. Amazon.com is an American multinational e-commerce corporation that mainly deals in new and branded products. eBay is an auction website that provides a platform to the buyers and sellers to interact and do transaction in a safe and convenient way. Craigslist is also an e-commerce website where buyers and sellers negotiate for their transactions. If a buyer has to…
Amazon. About Amazon, 2013. Web. June, 1st, 2013.
Baye, Michael. The economics of the Internet and e-commerce, 1st Edition. Amsterdam: JAI Press, 2005. Print.
Collier, Marsha. EBay for dummies, 7th Edition. Hoboken, N.J: John Wiley, 2012. Print.
Craigslist. About Craigslist, 2013. Web. June 1st, 2013.
Space Vehicles for Future Space Tourism
Developing Space Vehicles for Future Space Tourism
Today, certain individuals in the developing countries could be viewing "space tourism" as vocabulary. Nonetheless, in the developed countries, this term is turning to be more familiar and gradually becoming a holiday experience for world Forbes. This is an expensive venture that is exciting, stunning, adventurous, and relatively remains the least exploited phenomena in the world history. Since the first "space tour" in 2001, the rich stamps their foot on a fact that wherever they can go, the poor cannot manage to go, and what the poor can do, they can do best. Over the past few decades, the general perception about space tourism has been changing yearly. History reveals that this perception considered space tourism as a "science fiction." However, this term currently gains recognition and is becoming the most important grand target for the growing…
Ashford, D.M. (1984). Space tourism: Key to the universe? Journal of Spaceflight, 26(4), 123-
Bono, P. (1973). The reusable booster paradox: Aircraft technology or operations? Journal of Space Flight, 9(3), 379-387.
Broz, T.A. (1985). NASA administrator rules out shuttle for space tourism. Commerce on Space Tourism, 9(8), 68-77.
Gerard, M. & Jefferson, P. (1998). International cooperation in space: New government and industry relationships. Journal of Space Exploration, 9(5), 27-39.
Stephen Rushing (461-35-0813)
The five-years between 1997 and 2002 were a financial and emotional roller coaster for me - a true rags-to-riches-to-rags journey of self-discovery. Almost overnight, my life was transformed from that of a typical undergraduate to that of a celebrated Austin-area dot-com guru and millionaire. I fell from this gilded perch as the Internet industry's long winter of discontent began. I finally hit rock bottom in August 2002, when I briefly found myself homeless.
My journey began when I discovered the Wall Street Journal in my high school economics class. During college, I successfully interviewed for a Merrill Lynch internship. Initially, being around those serious business people was intimidating, but I was determined to make the most of the opportunity. I worked about twenty hours per week, in addition to my regular coursework. At first, I disliked cold calling strangers, but success required learning how to make a…
Amazon as a Model for a Business Plan
Marketing Plan: Amazon.com
'Obsession' is the term that perhaps best describes Amazon's fervor to serve its shareholders and customers to utmost fulfillment. Growing from a flourishing dot-com enterprise in the 1990s into a 21st century multinational giant, a king in every sense - in the internet retail area, Amazon provides an exemplary marketing model for budding businesses. Its marketing manual is near legendary, pegged on the fundamental 'customers first' foundation, and a bizarre business philosophy to listen to the customer and not only work, but also invent towards their comfort, and on their behalf.
The company was founded under the tagline 'Earth's Biggest Bookstore', but as it turns out, books were only the starting point for Jeff Bezos, founder and CEO. It went online in 1995, a year after its inception, expanding into other media including MP3s, CDs, VHS, and DVDs; and…
External and Internal Environments for Amazon
External and Internal Environments
Two segments of the general environment
Everything being equal, it is the primary objective of any company or business to gain a bigger market share, grow, affect its bottom line, and be successful. In order for the business to accomplish its goals, the business should deal with all its stakeholders who include suppliers, employees, shareholders, customers, competitors, and society. A business will encounter stiff competition in all its market be it locally or internationally for it to achieve its objectives and goals. For a business to gain competitive advantages over its rivals within the industry, it must be able to understand the present and predict future trends. The business should also take into consideration the internal and external environments of the business industry, which will impact the business activities directly and indirectly. Jeff Bezos founded Amazon, which is the world's…
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Yahoo vs. Amazon
This report will present a compare and contrast between Yahoo and Amazon. The core business and histories of the two businesses will be discussed. Following that, there will be a description of the key strategic differences between the two and how the respective strategies have impacted the relative success of each form. Two specific examples of these strategies will be covered. The manner in which each company's core competencies help shape their strategies will be described. One functional-level strategy will be recommended for each term. At least three references will be used to describe things along the way. While Yahoo and Amazon are in the same general online portal sphere, how precisely they address the genre and the offshoots they tend to branch into are entirely different.
Some information technology companies have been around for a while but most of the Internet-reliant and information firms have…
FoxNews. (2015, January 12). Easter ruined? Creme Egg recipe redo has chocolate lovers hopping mad. Retrieved January 13, 2015, from http://www.foxnews.com/leisure/2015/01/12/chocolate-lovers-charge-kraft-with-ruining-easter-after-changing-creme-egg/
GoogleFinance. (2015, January 13). Google Finance: Stock market quotes, news, currency conversions & more. Retrieved January 13, 2015, from http://finance.google.com/
Kleinman, A. (2013, April 9). Marissa Mayer Finally Addresses Work From Home Ban.
Retrieved January 13, 2015, from http://www.huffingtonpost.com/2013
Amazon has long had a turnover problem. This is often attributed to the relationship that management has to its employees. Management at Amazon tends to be hard-driving, demanding very high performance standards of its workers. In part, this is because the company wants to compete better. If employees are more efficient, such as in its warehouses, then customers receive their goods faster. That in turn is good for business, but it is not good for employees, and high turnover is a natural result. The company's management practices have been described as "digital Taylorism," based on principles of scientific management where tasks are clearly defined and measured. This leads to jobs, ultimately, that are unsatisfactory (Stefanova, 2015). As a result, Amazon has the second-highest turnover of any Fortune 500 company (Mahapatra, 2013).
In order to address, this problem, Kotter's eight steps can be applied. The eight steps are to create urgency,…
Comparing Amazon and eBay is really like comparing apples and oranges. The two, while appearing to be the same on the surface, are really nothing alike once the superficial labels are peeled off. eBay began as a C2C ecommerce site -- consumers selling to consumers. That gradually morphed into B2C as businesses (from big time car lots to small business owners) saw the advantage of posting items on eBay in order to boost sales. Amazon may appear to the untrained eye to follow in eBay's footsteps by offering a web-based platform where all sorts of sales strategies can be employed: C2C, B2C, B2B -- and yet Amazon's ability to dominate the online marketplace has not resulted in significant income -- at least not from this particular eBay-like niche. (Minus the platform, the two are not even similar in terms of how products are sold: eBay offers bidding and direct correspondence…
CEO of this endeavor will be Tony Hsieh. This project shall focus on the projects and plans that are or should be under way for the company that Tony Hsieh leads, that being Zappos. Zappos is an online shoe retailer that used to operate as its own company. They have since been acquired by Amazon.com and Jeff Bezos but Hsieh is still the man running things.
• Summarize the team charter here to emphasize your:
• The main objectives of this project will be to improve the company culture of Zappos, ensure that there is proper strategic alignment with parent Amazon.com and ensure that the business model in question is proper given the retail and other facets of the American market as well as any markets that Zappos sells and ships to.
• The ground rules for the team shall be fairly simple. There will be a project leader that…
Porter's 5 forces are threat of new entrants, bargaining power of buyers, bargaining power of suppliers, substitution threats and rivalry determinants. In my opinion, as a small food retailer, you can count disadvantages vs. major food retailers in all these categories.
As such, first of all, entry barriers refer to such things as economies of scale, brand identity or access to necessary input information. As a small food retailer, you are not able to realize the economies of scale that larger food retailers successfully provide basically because a larger food retailer has several activities and is able to successfully transfer costs from one to the other. On the other hand, as a larger retailer, you are able to spend and invest in your brand, to the point that a small retailer will be practically inexistent as opposed to a strong brand, a brand which has received consistent investments. In terms…
Value Creation Frontier
The value creation frontier "represents the maximum amount of value that the products of different companies inside an industry can give customers at any one time by using different business models" (Hill & Jones, 2008). FedEx focuses on quality and excellence, as well as responsiveness to customer, as the core elements of its business model. eliability and efficiency are also facets of business on which FedEx focuses. What this means is that FedEx can and should offer higher prices, because its business has higher costs. FedEx is basically offering a premium service within the package delivery business, in the express division. FedEx Ground is more reliability and efficiency, which implies that division should offer a lower price and move more towards cost leadership.
To maintain above-average productivity, FedEx needs to continually innovate. The company has been an innovator in the past, first when it was the…
Gross, D. (2004). Ground war. Slate Magazine. Retrieved November 13, 2014 from http://www.slate.com/articles/business/moneybox/2004/01/ground_war.html
Hill, C. & Jones, G. (2008). Strategic Management: An Integrated Approach. Cengage.
ICAO (2003). The impact of low cost carriers in Europe. International Civil Aviation Organization. Retrieved November 13, 2014 from http://www.icao.int/sustainability/CaseStudies/StatesReplies/Europe_LowCost_En.pdf