Listening Skills Essays Examples

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Listening We've All Had Encounters With People

Words: 924 Length: 3 Pages Document Type: Essay Paper #: 27342864


We've all had encounters with people like Miranda Priestly in the workplace. Leaders like her certainly have strong visions and the self-confidence with which to execute their goals. Their position of power also enables them to break all the rules of good communication, such as those outlined in Adler & Proctor's (2011) text Looking Out, Looking In. Miranda Priestly does not always communicate ineffectively. At times the domineering facade falls away to reveal a more sensitive side as she confides in Andrea on a few occasions. In one scene towards the end of the film, Miranda speaks with an uncharacteristically soft tone of voice and does not interrupt as she usually does. However, Miranda hears -- she does not listen. She does not care about what Andrea or anyone else actually has to say because frankly, Miranda Priestly does not have to care. Her role as chief editor of Runway is not being challenged in any significant way and thus, Priestly does not experience the immediate need to change.

Most other leaders would need to completely rethink their communication style if they intend to succeed, motivate a team to achieve its goals, and maintain long-term business success. We can…… [Read More]

Adler, R.B. & Proctor, R.F. (2011). Looking Out, Looking In. Boston: Wadsworth.

Frankel, D. (2006). The Devil Wears Prada. (Feature Film).
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Listening the Relevance of Listening as a

Words: 969 Length: 3 Pages Document Type: Essay Paper #: 32270939


The relevance of listening as a leadership skill cannot be overstated. This text evaluates the importance of listening. In so doing, the relevance of listening in the role of a leader will be highlighted. Further, the text will amongst other things also assess how leaders must listen to not only peers but also followers. Effective approaches to improve listening skills will also be discussed.

According to Skinner (1992), "active listening shows the leader's respect and love for those with whom he works…" In that regard, employees are more likely than not to respond positively to leaders who listen to them. Thus good listening skills on the leader's part could motivate employees towards better performance. As Junarso (2009) points out, based on their ability to make others feel important, leaders who listen have a higher chance of being listened to. This effectively enhances their efficiency.

Listening also promotes accuracy. It is important to note that in comparison to a poor listener, a better listener is more likely to recall important issues as well as facts going forward. This effectively means that leaders who happen to be better listeners are less likely to trigger mistakes brought about by miscommunications. This way,…… [Read More]

Works Cited:
Guffey, M.E. & Loewy, D. (2009). Essentials of Business Communication (8th ed.). Mason, OH: Cengage Learning.

Junarso, T. (2009). Leadership Greatness: Best Practices to Become a Great Leader. Bloomington, IN: iUniverse.
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Skills Assessment

Words: 1036 Length: 3 Pages Document Type: Essay Paper #: 27858942

Communication Theory

I have a number of different skills that will come in handy in my future endeavors. Skills come in a number of different categories, including work content skills, personal attributes and technological skills. Some of these I have always had, but others I have needed to develop over time. For the most part, technical skills that I have are ones that I have cultivated through training and experience. I believe that I have many of the attributes that I need to pursue the next stage of my career.

As far as technical skills, I have a lot of basic technological skills, including basic computer skills as far as office software, using the Internet and email, and mobile communications as well. In addition to the basics, I have developed a proficiency in virtual team work. This is an emerging area of work as industries are becoming more globalized and technology enables remote working. Being a part of a virtual team is a vital skill in the modern business environment, and 44% of companies plan to increase their virtual workforce in the coming years (Podmoroff, 2014). Working in a virtual team requires knowledge of the different technologies that are used…… [Read More]


Podmoroff, D. (2014). Working in a virtual team. Retrieved June 5, 2014 from

Reid, J. (2008). The resilient leader: Why EQ matters. Ivey Business Journal. Retrieved June 5, 2014 from
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Listening Activities in the Elt

Words: 638 Length: 2 Pages Document Type: Essay Paper #: 19468049

A trend started by the audio-lingual method is that listening was used as part of the production exercise. In other words, exercises that involved listening normally used the skill only as a vehicle to produce accurate linguistic forms in writing or speaking. Listening was seldom, if ever, used for receiving new or unpredictable information. The type of listening taught in the classroom is therefore as non-authentic as the texts used to teach the skill. The chapter illustrates the multi-faceted nature of listening by a list of authentic listening activities in everyday situations.

For the classroom, the second part of the chapter offers several suggestions for authentic classroom listening activities. In active guessing, for example, students use linguistic clues to decipher what they do not know in a listening text. The chapter also suggests that classroom participants should replicate the roles of native speakers. The chapter concludes that authentic listening is an essential part of providing and adequate ELT environment that students can apply to the social context.

In conclusion, the article taught me the importance of teaching authentic listening skills in the classroom. I was not fully aware of the importance of authentic listening, and the role it could play…… [Read More]

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Listening Is an Art and

Words: 419 Length: 1 Pages Document Type: Essay Paper #: 34534077

e. he may eliminate the surroundings too. So while he is paying attention to client's words, he is not measuring the impact on his own words and not picking clues from around the client and this can be disastrous because sensing is missing from the equation of listening. Level III listening is where sensing steps in. The coach is not only listening to the spoken words, he is also subtly sensing the impact of his own words on the client, and picking clues from the environment. That is the main difference between Level II and Level III. At Level III, the coach will look for signs such as body language, unspoken words and facial expressions and the "air." By the air, we mean he gets a feel and sense of the environment to assess how comfortable the client is, whether he trusts him or not, is he willing to share, does he feel the need to open up etc. Thus Level III is a significant improvement over Level II and actually can aid the coach in his profession.


Whitworth, L., Kimsey-House, H. & Sandahl, P. (1998). Co-active coaching: New skills for coaching people toward success in work and life.…… [Read More]

Whitworth, L., Kimsey-House, H. & Sandahl, P. (1998). Co-active coaching: New skills for coaching people toward success in work and life. Palo Alto, Davies-Black Publishing.
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Listening to the Voice of

Words: 1210 Length: 4 Pages Document Type: Essay Paper #: 57246723

As Massue advises, this application has a "People icon" that "lets you choose the people who'll be involved in the project. If you keep a contact list in MS Outlook, you can import names from the list into your project" (64).

How should Listening be Accomplished?

Because every group and team - and project - are unique, listening styles may need to vary to accommodate different needs and goals. According to Stirling (1998), a "telling style" of communication is a straightforward one-way communication approach that uses unilateral decision-making to satisfy uninterested team members' need for noninvolvement and to support timely and decisive action; by contrast, a "selling style" will employ two-way reciprocal communications, active listening, as well as access to the decision-process for those group members who are moderately involved. Finally, a "participating style" encourages group members to discuss significant issues and search for viable alternatives (Stirling). According to Richman (2002), some useful steps that can help ensure effective two-way communication takes place during the pendency of the project management include the following:

Prepare the message in advance. Determine how and when to deliver the message and identify problems that require action, gather relevant information, and focus on the most…… [Read More]

Dinsmore, Paul C. And Jeannette Cabanis-Brewin. The AMA Handbook of Project Management. New York: AMACOM.

Gilley, Jerry W. And Ann Maycunich. Organizational Learning, Performance, and Change: An Introduction to Strategic Human Resource Development. Cambridge, MA: Perseus Books, 2000.
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Skills Analysis Based Rick Has a Strong

Words: 478 Length: 2 Pages Document Type: Essay Paper #: 1849311

Skills Analysis



Rick has a strong, friendly and approachable interpersonal style. He is a good leader without being a bully; he is capable of listening to the input of others. His flexibility, strong work ethic, and background in operations management suggest that he would be able to feel at home in virtually all types of firms. The main question is what firms Rick would not thrive in: because he can be overly focused, likes a clear goal, and does not like to multitask, a creative-based firm would not likely be the best place for him, despite his background in marketing and retail. His lowest intelligence is ranked as mathematical intelligence, which suggests finance would not be the best fit. Ideally, a firm with a focus on planning would suit his goal-directed nature, and tap into his interpersonal skills.


In contrast to Rick, James has been described as a highly creative individual. He is analytical, and also a 'leader type,' although he tends to lead with his superior organizational skills, use of logic, and analysis, rather than with the force of his charisma and personality. James likes to lead by example and by offering new ideas, rather than…… [Read More]

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Teaching the Skill of Listening to Children

Words: 1786 Length: 4 Pages Document Type: Essay Paper #: 36385696



Teaching the Skill of Listening to Children

This short essay aims to discuss the process of teaching listening skills to children. The main focus is to describe problems that may arise and then to suggest some possible solutions for each in terms of the learning process in general. Listening as a skill set is one of the more critical skills needed by young learners. To show how difficult attaining listening is, consider this from a non-native speaker. "A common complaint from learners on first visiting an English-speaking country is that their listening skills cannot cope with fast spontaneous speech." (Cauldwell) It is believed that of the group of four skills humans use most often, listening should be considered to be by far one of the most frequently used. Consider how in the United States speaking and listening are usually taught in tandem, but from the teaching perspective, speaking over time gets far more direct attention in terms of practice and specific drills than does listening. Teachers have many tools available to them to teach listening skills. For example, teachers can make learners respond to commands such as 'please close the window' or to choose an object, circle a…… [Read More]

Adams, James A. (1971). "A Closed-Loop Theory of Motor Learning." Journal of Motor Behavior 3:111-150.

Carlisle, Lynn (1988). "Communication Skills." Sacramento: California State Department of Education, Division of Special Education. ED 315-933.
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Individual Skills and Strength Individual Skills and

Words: 2211 Length: 7 Pages Document Type: Essay Paper #: 83845319

Individual Skills and Strength


Listening skills, communication skills, problem-solving skills and organizational skills are very critical to succeed in life. Communication and listening skills are the essential life skills required to excel in the professional career. Individual with good listening and communication skills are not only generally better informed, the person is perceived as being pleasant with colleagues in the job place. Communication skills are important in all facet of life, and communication skills are the key to achieve a bright career. People within the organization spend 75% of their daily time engaging in communication through writing, speaking, listening and inter-debate. Communication skill is the system of expressing information concisely and effectively in an oral and written mode as well as sharing information with others in order to facilitate exchange of ideas and information. On the other hand, problem-solving skills are the set-skills that allow an individual to analyze the facts and come out with solutions. Problem solving skill is the process of finding solution to a problem through critical analysis and arrive at a conclusion. Organization skill is the technique of planning correctly to enhance successful completion of a project.

The purpose of this paper…… [Read More]

De Meuse, K.P. Dai, G. & Wu, J.(2011). A Closer Examination: Leadership Skills across Organizational Levels. The Psychologist-Manager Journal, 14: 120 -- 139.

Lee, W. (2008). Speech, Language and Communication Needs and Primary School-aged Children. Royal Mail, London.
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Power Listening by Bernard T Ferrari Power

Words: 1355 Length: 4 Pages Document Type: Essay Paper #: 17520347

Power Listening" by Bernard T. Ferrari

Power Listening by Bernard T. Ferrari:

The gift of silence -- the importance of keeping quiet to truly listen

We have all heard about the concept of 'power lunching' but the basic concept behind the book Power Listening by Bernard T. Ferrari is far simpler -- and also far more likely to promote effective work relationships. According to Ferrari, one of the critical problems in the workplace is a failure of employees to listen to one another. Ferrari suggests a variety of techniques to improve listening amongst employees, such as being reflective about the 'kind' of listener you are; respecting your conversation partner and his or her ideas; remaining silent while the other person is talking; challenging your assumptions; and keeping your focus. Listening is not something that is innate, any more than the gift of speech is: listening is a learned, socialized behavior.

One of the positive aspects of the fact that listening can be learned is that this means that even people who currently struggle with communication issues can benefit from instruction in the process. "Listening is no more a passive, innate ability than speaking is. If we can teach people to…… [Read More]

Bavelas, J. & Gerwing, J. "The listener as addressee in face-to-face dialogue." International

Journal of Listening, 25. 3. (2011): 178-198. 4 Dec 2013. Web.
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Language Skills During Communication While Highlighting Receptive

Words: 1335 Length: 4 Pages Document Type: Essay Paper #: 90348523

Language Skills

During communication, while highlighting receptive skills learners may require to make verbal or non-verbal responses. For assessment of these receptive skills, learners need to respond to a written or a spoken text. Formal and informal feedback can also be used to provide information about the learners. Different listening materials are utilized by scholars in the course-line of learning; some materials contain all aspects of real spoken language hence they are authentic.

Recorded tapes, poems and songs, are authentic texts that can be used during learning. One of the complete texts that can be used during the learning process is a story. Stories involve emotions, ideas and hopes that shape the human life. A pleasant story is "Getting to the Wedding." [footnoteRef:2] It is a story that involves a boy trying to get home after school so that he can make it to a wedding. After he gets home, they leave with his family to the wedding, and they try using different means so that they can make to the wedding on time. It involves different emotions from different people in the family. It also involves different day-to-day activities, hence enabling the learner to know some things through observation…… [Read More]

Brinda, D. Patterns of the Story Teller. Mumbai: Pearson Education India, 2007.

Frey, O. Teaching and Learning L2 Grammar. London: GRIN Verlag, 2010.
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Communications Skills to Solve Problems They Are

Words: 2104 Length: 7 Pages Document Type: Essay Paper #: 14481140

communications skills to solve problems they are likely to encounter in the workplace.

Communication is the process of sharing information, expression, feeling, and thought between two or more people. Effective communication plays an important role in the organizational development, and communication forms an important constituent of every aspect of an organization. To maintain good working relations, it critical for the entire workforce to communicate with one another to enhance coordination, as well maintaining good working relations.

Evidence of communication skills is the ability of an individual or business organization to persuade and negotiate within business environment. Persuading and negotiating is one of the important aspects within business environment. Arriving at a concrete agreement within a business environment involves using effective communication skills. Persuasion involves ability to convince others to reach appropriate course actions, while negotiating involves ability to reach a mutually satisfactory agreement.

Reflective Practice

Evidence of communication skills is reflected within my work place when my company decided to acquire Wachovia in 2008. I work with Wells Fargo in the United States, and based on the U.S. financial crisis that affected major banking institutions, Wells Fargo decided to acquire Wachovia to avoid a failure of Wachovia. Before my bank…… [Read More]

Works Cited:
Australian Computer Society (2011).Case Studies and their clauses in the Code. Australia.

Wheeler, S. (2003). Comparing Three IS Codes of Ethics -- ACM, ACS and BCS . 7th Pacific Asia Conference on Information Systems, 10-13 July 2003, Adelaide, South Australia. 1576- 1587.
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Managerial Skills the Identification of

Words: 1806 Length: 5 Pages Document Type: Essay Paper #: 10953957

Employees that display potential for advancement to the managerial rank may qualify them for certain opportunities as identified from their career map. For example, having an employee observe interviewing techniques is a powerful tool for teaching and helping employees prepare for advanced positions.


There are so many skills that a manager needs in order to be effective that the notion of training a person to be a manager can seem overwhelming. Yet, the fact that so many individuals perform managerial responsibilities and rise to the occasion is illustrative of the dynamic character of the human being. In this paper there have been a few of the key skills that managers should know in order to display minimal competence. Beyond these skills is a vast array of additional skills that not only enable a manager to be competent but to excel within his/her position. But like a child that must first learn to walk before it can run, the advanced managerial skills require first the development of basic skills.

Works Cited

Hambrick, Ralph S. The Management Skills Builder: Self-Directed Learning Strategies for Career Development. New York: Praeger Publishers, 1991.


Henderson, George. Human Relations Issues in Management. Westport,…… [Read More]

Hambrick, Ralph S. The Management Skills Builder: Self-Directed Learning Strategies for Career Development. New York: Praeger Publishers, 1991.

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Consulting Skills Learning Group Experience to Consult

Words: 3373 Length: 9 Pages Document Type: Essay Paper #: 11533766

Consulting Skills Learning Group Experience

To consult with someone means to be able to offer them your professional help by giving them the best professional advice considering the person's circumstances, however, there is more to being a consultant than just giving someone expert advice on how to handle their dilemmas. The Business Dictionary (2011) states that a consultant is someone who is experienced that gives expert information (usually through a company or service) that delivers his or her efforts in a counseling aptitude, yet they are not the ones that are reliable for the outcome of the results. Consultant jobs are highly considered when people and organizations need to come together and make changes in their company and how to eliminate problems. The Harvard Business School alone has a consulting commerce of over $100 billion in yearly profits in the United States and can range from consulting services in communications, business, human resources, marketing, small business, planning, computer technology, and other businesses that can require their services (Become a Business Consultant, 2011). However, I realized there is more to the job of a consultant than what people who are interested in this career may realize, and having an extensive training…… [Read More]

Harvard Business School. (2011). Become a Business Consultant. Available: Last accessed 22 May 2011.

Ramaswamy, V. (2010). Characteristics of a good consultant. Available: Last accessed 22 May 2011.
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Organizational Redesign -- Transferable Skills

Words: 543 Length: 2 Pages Document Type: Essay Paper #: 41339329

At the intersection between the executive and upper managerial levels, effective communication is equally important to implement executive decisions, as it is at the middle management and operational levels where most executive decisions with respect to strategic visions of organizational redesign must be executed to accomplish organizational goals (Maxwell, 2007).

My Contribution to Organizational Redesign

I have worked hard to improve my knowledge base and other aspects of technical skill in my intended profession, and I also make a specific effort to manage details efficiently in every aspect of my life, both personally and professionally. However, in terms of my contribution to organizational redesign, my communications skills would be most valuable. I have been practicing my active listening skills as well as my ability to communicate in different business settings in the manner most conducive to the accurate transmission of ideas to others. In my experience, my communications skills have also helped be succeed in a customer-relations capacity, more than my technical skills or attention to detail. Ultimately, in almost any business context, communications are among the most crucial skills (Locker, 2006), which is one of the reasons that I have made the effort to work on and continually improve…… [Read More]

George, J.M. And Jones G.R. (2008). Understanding and Managing Organizational

Behavior. Upper Saddle River, NJ: Prentice Hall.
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Management Skills Assessment Completing This

Words: 772 Length: 2 Pages Document Type: Essay Paper #: 43136701

What appears to be the right way today is often not going to be the right way tomorrow. Because of this it is hard to manage with any consistency to the idea of quality.

Another area in which I feel that I am weak is that of effective use of IT and equipment. This is an area in which I sometimes feel overwhelmed. How all the different systems work and relate to each other is sometimes overwhelming. I often know that there is a specific way to do something but can never seem to figure out how to make it work.

The one thing that surprised be about this assessment is that other people see me as better in many of the areas than I see myself. It's not that I feel that I am a really bad in any of the categories, but I do feel that there are a few areas in which I need to improve. I guess this goes back to how people are always harder on themselves than others are on them. Being hard on myself though is how I get better at things. My goal is to always do the best job that I…… [Read More]

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Using Call in Teaching Listening

Words: 875 Length: 2 Pages Document Type: Essay Paper #: 55902664



Using CALL in Teaching Listening

In order to use computer-assisted language learning or CALL to teach listening skills, teachers should first understand what CALL actually is and that they should aim to "establish a methodology for benchmarking speech synthesis for computer-assisted language learning." (Zoe, 2009) CALL is a modern form of computer-based learning that has two features that make it distinctive from other forms of computer-based learning. The first is called bidirectional learning and the second feature is simply the idea of individualized learning. CALL as a process is good for listening skills because of the fact that just giving a speaker one's undivided attention in order to understand the speaker's point-of-view is fine but that equates to only a single directional activity. Active listening makes great listeners. Active listening is more than paying attention and it is bidirectional just like the CALL process. Because the concept of just listening is not enough, using CALL teaches skills that are needed to be a great listener such as the skills of interaction, negotiation, affiliation, discovery, and almost every other significant aspect of working with others successfully. All this at the students on comfort leveled pace.

Teachers must understand that…… [Read More]

Works Cited:
Kilickaya, Ferit. (2009). "The Effect of A Computer-Assisted Language Learning Course On Pre-Service English Teachers' Practice Teaching." Educational Studies (03055698). October, Vol. 35 Issue 4, p 437-448, 12p, 4 charts.

Liu, Min. (1994). "Hypermedia Assisted Instruction and Second Language Learning: A Semantic-Network-Based Approach." Computers in the Schools. Vol. 10 Issue 3/4, p 293, 20p, 2 charts, 3 diagrams.
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Therapeutic Skills

Words: 1396 Length: 3 Pages Document Type: Essay Paper #: 7173349

Therapeutic Relationships in Mental Health

Journal Summary Assignment

Complete this m andatory assignment.

SAVE it as docx


it to your instructor from BLACKBOARD.

Review your journal entries with the aim of analyzing your learning.

Assess your development of therapeutic communication skills.

a) Analyze your own knowledge base: what areas are clear for you and which are fuzzy and need more work?

Type or paste your analysis below. You can add more space to each simply by continuing to type. You can remove unneeded white space by deleting it if you wish.

These areas of the knowledge base/these communication skills are clear to me: Listening skills, nonverbal messaging, empathetic understanding, understandable language, caring helper, genuineness.

I want to work more on these areas of the knowledge base or these skills:

Self-Reflection / self-analysis.

b) Determine how your understanding of the knowledge base guides your use of communication skills.

I apply my knowledge of therapeutic relationships and therapeutic communication by:

As a care aid, it is extremely important that I sincerely listen to those who need my help. Avoiding inserting my personal feelings and treating each situation in terms of what is best for the patient. Listening is the most important…… [Read More]

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Business Leadership and Management Skills

Words: 2454 Length: 5 Pages Document Type: Essay Paper #: 86539529

business leader would be an individual who, well trained and equipped with the knowledge and skills required to run a team of persons, would take the organization that has employed them from where it stands to a state of profit. A good manager must be able to run the company effectively and efficiently with all the tools at his disposal, including the team of innovative people. He must be able to use his communication skills and his charisma to influence and encourage his team into giving their best performance, which would in turn bring in more ideas and therefore more profits for the company.

Business Leadership and Management Skills

The word 'manage' in English means the basic idea of being able to control events and things as they are meant to be controlled or manipulated, even if the system itself has not been designed and decided upon by the 'manager' of the situation. In a similar manner, the manager does not decide the various values and objectives and aims of the situation; rather, they are all a part of the system to run the event or the situation perfectly and efficiently. Therefore, it can be stated that when a manager…… [Read More]

CIO's" Retrieved From

Accessed on 14 July, 2005
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Counseling Skills

Words: 1137 Length: 3 Pages Document Type: Essay Paper #: 70134135


We live in a very complex world today. People are often faced with difficulties that seem insurmountable. This complexity is both fortunate and unfortunate. Difficult as life can be, there is an increasing array of potential solutions. Some people find solace at their workplace, with life's difficulties driving them to greater productivity, for example. Others use their misfortune as a platform for helping others in creative ways. For some, however, life becomes so overwhelming that they simply cannot deal with the challenges they face on a daily basis. For such people, it is often helpful to seek the assistance of a counselor. It is for such counselors that author Gary Collins wrote Christian Counseling. His ideas on the nature and core of counseling can stimulate ideas not only about how the counselor can use his or her existing skills to ensure that clients are helped effectively, but also about what skills and techniques are still lacking that the counselor may need.

In reading "The Core of Counseling," one of the techniques I can use to be an effective counselor is listening. In order to truly be able to help someone, the skill that will help me most is active…… [Read More]

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Skills for Business Leadership Executive

Words: 3879 Length: 14 Pages Document Type: Essay Paper #: 56409084

" Nevertheless, the research to date indicates that participative management techniques can provide a major return on the investment. According to Angermeier, Dunford and Boss (2009, p. 127), "Employee perceptions of the extent to which their work climate is participative rather than authoritarian have important implications for critical work attitudes and behavior."

The research to date has confirmed that employees in highly participative work environments outperformed their counterparts in nonparticipative management organizations (Angermeier et al. 2009). For example, a study by Angermeier and his associates found that employees working in participative management settings provided 14% better customer service, committed 26% fewer clinical errors, demonstrated 79% lower burnout, and were 61% less likely to leave the organization than employees in more authoritarian work environment. According to Angermeier et al. (2009, p. 128), "These findings suggest that participative management initiatives have a significant impact on the commitment and productivity of individual employees."

Hawthorne effect

The "Hawthorne effect" is a principle of management that holds that over time, individuals tend to improve their performance when they are observed (Morgan 2009). In this regared, Maccoby (1999, p. 49) advises that, "Managers are taught that this effect is caused by paying attention to workers and…… [Read More]

Angermeier, I, Dunford, BB & Boss, AD 2009, March-April, 'The Impact of Participative

Management Perceptions on Customer Service, Medical Errors, Burnout, and Turnover
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7-Day Listening Journal Seven-Day Listening Journal One

Words: 937 Length: 3 Pages Document Type: Essay Paper #: 7207540

7-Day Listening Journal

Seven-day listening journal

One critical barrier to 'paying attention' is a lack of time. When someone calls me early in the morning and I am in a rush to get ready, I am often guilty of not paying attention to the person who is speaking. This morning, someone called me when I was still foggy and in the process of waking up. Only after finishing the conversation and agreeing to meet the person for coffee at 4pm did I remember that I had another engagement at that time. I had been agreeing to everything the speaker was saying, just to get off of the phone and get into the shower. This required me to call the person back and explain my error. Regarding the nonverbal component of this communication, one problem with phone calls is that there is often little personal investment in a call. It is easy to be distracted and to tune out what the other person is saying when nonverbal behaviors that indicate non-listening (like doing other activities or a vacant stare) cannot be seen by the other party.

Day 2

When I was ordering my coffee, I noticed that the server taking my…… [Read More]

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Effective Communication Skills for Early Childhood Educators

Words: 1201 Length: 4 Pages Document Type: Essay Paper #: 35663435

Effective Communication Skills for Early Childhood Educators

In any organizational setting, there is an overarching need for effective communication, making the need for effective communication skills an important asset in virtually any workplace setting. Consequently, some practitioners maintain that effective communication skills are the most essential skill for early childhood educators as well. To determine the accuracy of this assertion, this paper provides a review of the relevant peer-reviewed and scholarly literature concerning the importance of effective communication skills for early childhood educators, followed by a summary of the research and important findings in the conclusion.

Review and Discussion

Because all organizations are comprised of people, the need for effective communication skills is clear but this need is even more acute for early childhood educators. In her text, Leadership in Early Childhood, Rodd (2006, p. 70) reports that, "Effective communication skills are the tools that underpin the ability to act in an emotionally intelligent and competent manner." The concept of emotional intelligence relates to the ability of early childhood educators to ask appropriate questions, listen effectively and respond in meaningful ways (Rodd 2006). For early childhood educators, then, the importance of possessing effective communication skills involves successfully engaging others, irrespective…… [Read More]

Beck, I., & McKeown, M. 2001. 'Text talk: Capturing the benefits of read-aloud experiences for young children.' The Reading Teacher, vol. 55, no. 1, pp. 10-20.

Curtis, A. & O'Hagan, M. 2003. Care and Education in Early Childhood: A Student's Guide to Theory and Practice. London: RoutledgeFalmer.
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Study Skills Strategies Note Taking

Words: 965 Length: 3 Pages Document Type: Essay Paper #: 85090017

Some salient guidance concerning developing good note-taking skills from the literature include placing a date and the name of the class on the top of every page to make sorting class notes out later on easier. Likewise, many students with good typing skills will likely benefit from typing their notes after school, when the information is still fresh in their minds. Students can also learn how to improve their note-taking skills by reviewing the notes taken by students with known note-taking skills. For instance, according to Willis (2007), "Sharing notes is a valuable way for all students to hone their note-taking skills and gain metacognitive awareness of which content is crucial and which is not. Teachers can ask students who have clearly written notebook entries to share them verbally or post them on a bulletin board for the benefit of students who don't have adequate notes" (p. 157).

Some other guidance concerning effective note-taking skills from Snider and Schnurer (2006) include the following:

1. Never give up. If you miss something, get the next argument. Once you stop flowing in a classroom exchange, you are opting out of meaningful participation in it.

2. Try to write down everything you can.…… [Read More]

Snider, a. & Schnurer, M. (2006). Many sides: Debate across the curriculum. New York

International Debate Education Association.
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Nursing -- Observing and Listening

Words: 1396 Length: 4 Pages Document Type: Essay Paper #: 58067854

She looked up at every person who passed within her vicinity, some of whom had not even noticed her. The observer was not able to identify anything about her likely occupation or the circumstances that lead to her choosing this particular coffee shop, except that her confusion at the counter suggested that it was not part of her daily routine.

The Unavailable Woman:

Another woman entered the coffee shop. She had apparently not been caught in the rain because she was completely dry and her umbrella was still neatly wrapped in its case. Her hair was longer than the previous subject, but instead of allowing it to swing out when she changed her physical orientation, she moved in a much less exaggerated motion that did not impart any inertia to her hair. Instead of repeatedly preening her hair away from her face, she allowed it to cover her ears and seemed to carry herself in a manner designed not to attract attention. She did not make eye contact with anyone except for the one counter person who served her. She did not seem to make unnecessary conversation and the observer was not able to hear her end of the conversation.…… [Read More]

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Personal Skills in Business and

Words: 1957 Length: 7 Pages Document Type: Essay Paper #: 13642923

For example, a person's eyes can often convey a far more vivid message than words and often do;

Complementing: they may add to or complement a verbal message. A boss who pats a person on the back in addition to giving praise can increase the impact of the message;

Accenting: non-verbal communication may accept or underline a verbal message. Pounding the table, for example, can underline a message. (Barry, nd)


Barriers to managerial feedback is stated to include fears related to:

the other person's reaction;

Feedback may be based on subjective feeling and concrete information might not be suitably related;

Information on which the feedback is based such as performance appraisal might be a process that is inherently flawed with the manger not trusting the information; and Many managers would prefer being a coach rather than attempting to 'play God'. (Barry, nd; paraphrased)

Also stated as barriers to effective communication or feedback are the following factors: (1) defensiveness, distorted perceptions, guilt, project, transference, distortions from the past; (2) misreading of body language, tone; (3) noisy transmission (unreliable messages, inconsistency); (4) receiver distortion: selective hearing, ignoring non-verbal cues; (5) power struggles; (6) self-fulfilling assumptions;…… [Read More]

Developing Effective Communication Skills (2009) Intelligent Life on the Web - Buzzle. Articles. Available at 

Hills, P.J. And McLaren, Margaret (1991) Communication Skills - an International Review. Vol. 1 - Communication Series. Online Google Books available at,M1
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Leadership Interpersonal Skills and Decision-Making

Words: 2408 Length: 9 Pages Document Type: Essay Paper #: 67696534

LEADERSHIP, INTERPERSONAL SKILLS, DECISION-MAKING research paper prepared for the staff of New Jersey Publishing Corporation

Improving Leaders and Interpersonal Relationship

Communication Skills

Written, Oral, Listening, Perception)

Organization and Planning

This research paper analyzes the effect of leadership skills providing direction, interpersonal skills in interacting with others and decision making.

It includes oral communication skills, written business communication, and perception skills important in analyzing problems and proposing solutions.

Final component deals with organizational change and self-designing change management.

The research paper will be the basis of a proposal for a seminar workshop to enhance staff knowledge of such qualities as leadership and ability to interact with others for the enhancement of the capabilities of the staff.

Executive Summary

To counteract dire predictions in the globalized world, leadership, interpersonal relationship and decision-making in the corporate world should undergo enhancement, strengthening and change in design

The process takes careful analysis, outlining of problems and needs of all organizations undergoing change.

The research includes observations of what happens when leadership resides in only one person. It advocates leadership reposing in all other members of the organization.

Also included are oral communication, written business communication (business letters, memoranda).

The last component of the Research is…… [Read More]

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Persuading That Listening to Music

Words: 1603 Length: 4 Pages Document Type: Essay Paper #: 93071527

" (Eugenia Costa-Giomi 2004, 141) Among the academic benefits associated with three years of piano lessons, the children tended to have higher math computation scores, higher language scores, and higher self-esteem than children not involved in music.

Many studies and a wide array of empirical evidence supports the hypothesis that music improves the academic performance and test scores of children, including those in Middle and High School, but certainly also including Elementary and College students. These benefits may occur because of the increased activity in the temporal and left-frontal areas of the brain that have been observed during exposure to music, or because music brings "cohesion" to already existing background noise. (Geake & Ivanov 2003) Or perhaps the link between music and academic success may trace back to the Ancient ideas of how the arts affect the essence of the soul. (Costa-Giomi 2004) Regardless of the root cause of why music has a positive affect on academic performance, it is well documented that students do benefit from exposure to music. Incorporation of music into both the educational and home environments of students would inevitably be beneficial to their lifelong achievement and goal attainment.

Works Cited

Catterall, J.S. (1998, July) Does…… [Read More]

Catterall, J.S. (1998, July) Does experience in the arts boost academic achievement? A response to Eisner. Art Education, 51(4), Windows on the World: 6-11.

Costa-Giomi, E. (2004) Effects of three years of piano instruction on children's academic achievement, school performance and self-esteem. Psychology of Music, 32(2): 139-52.
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Business Skills and Tactics in

Words: 5051 Length: 15 Pages Document Type: Essay Paper #: 99035950

Having this traditional silo-structured environment makes it very difficult to properly develop a curriculum surrounding service management. Because of this there is a significant gap that exists between the education received by business school graduates and the skills that they need to succeed in today's service heavy environment.

Non-traditional Business Skills and Tactics

Nontraditional business skills are often referred to as soft skills or people skills. These consist of the ability to communicate and understand people on an emotional level. These are often the skills that can determine the success or failure of a career (Thilmany, 2009). The skills are all related to human interaction. This includes most forms of communication, negotiation and leadership. Soft skills can be distinguished by different types such as informative, negotiating, listening, and communicative. Informative soft skills are those that send a message that has to be conveyed accurately. Negotiating or convincing soft skills is the art of being decisive. Listening soft skills entails concentrating on what people are saying and being able to deduce information about the speaker from what they hear and see. Communicative or socializing soft skills are a combination of listening and speaking while interacting with others. Soft skills are central…… [Read More]

21 Business Skills Needed to Succeed. (2009). Retrieved September 22, 2009, from New

Horizons Web site:
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Nurse Communication Skills for Health

Words: 1167 Length: 3 Pages Document Type: Essay Paper #: 46912984


3. Identify and discuss effective communication techniques used by health professional

As has been briefly referred to above, one of the most useful and important communication technique is the ability to listen attentively and acutely in order to modulate one's response accordingly to the person or patient. There are many different techniques that can be applied to deal with different situations and types of patients. All of these techniques are intended to improve and facilitate the quality of the relationship between the healthcare worker and the patient (Berry, 2007, p. 39).

Empathy and compassion are the hallmarks of the nursing profession and a central technique in communication is allowing the patient to express his or her concerns as fully as possible without interruption and prejudice. This means keeping an open mind and reducing the influence of any prejudice or possible biases that may intrude with the communicative interpretation and response.

One also has to take into account different situations that require different communication skills. For example, the healthcare professional is often confronted with an aggressive or difficult patient and this requires a different set of communication skills. In this situation the nurse may, for example, ask for more information…… [Read More]

Berry, D. (2007). Health Communication: Theory and Practice. Maidenhead, England: Open University Press. Retrieved March 14, 2011, from Questia database:

Garde, S., Harrison, D., Huque, M., & S. Hovenga, E.J. (2006). Building Health Informatics Skills for Health Professionals: Results from the Australian Health Informatics Skill Needs Survey. Australian Health Review, 30(1), 34+. Retrieved March 14, 2011, from Questia database:
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Communications Skills Test I Took Was From

Words: 696 Length: 2 Pages Document Type: Essay Paper #: 31411665

Communications skills test I took was from I scored a 33 on this test. This level says that I need to work on my communications skills (36 is the threshold for the next level up, and 75 is the maximum score). The assessment was further detailed on different elements of communication. On the element of planning the message, I scored 7 out of 15. The second element is encoding, where the score was 8 out of 25. This part of the assessment seems to contradict itself, however, so cannot be taken too seriously. The implication here is that I should have a clear, well-crafted message but that I would need to consider how the receiver will perceive the message. It is impossible to present a clear message when you are guessing at how the receiver will perceive the message. Clarity is not achieved through guesswork and then rambling to cover all the potential interpretations. Clarity is presenting a clear message. So this part of the assessment makes no sense at all.

Further, this section argues that charts and graphs help with communication. That is categorically untrue, which is why I don't use them. A person needs to be a…… [Read More]

Bibliography: (2013). How good are your communications skills? Retrieved November 9, 2013 from

Rees, C., Sheard, C. & McPherson, A. (2002). Communications skills assessment: The perceptions of medical students at the University of Nottingham. Medical Education. Vol. 36 (2002) 868-878.
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Management Skills Needed for Quality Management at a Chemical Plant

Words: 1962 Length: 6 Pages Document Type: Essay Paper #: 10475049

Manager Interview: Quality Manager for a Chemical Company

William Wood is a quality manager for an international chemical company. The company has locations throughout the world, but has a number of chemical processing plants in Houston, Texas and the surrounding areas. As an international company that has multinational suppliers and customers, the company takes a global focus to order fulfillment, shipping, and environmental issues. The company develops and manufactures chemicals for a variety of different industrial uses, including, but not limited to: petrochemical applications, paint, household cleaners, and for use in semiconductors and light emitting diode (LED) chips. Dr. Wood has a PhD in electrical engineering and a background in the semi-conductor industry. He transitioned to the chemical industry after years of quality management in the electrical engineering field. He has worked for this company for two years as one of four quality managers at the company's largest plant in Houston, Texas.

A quality manager differs from a traditional manager in a number of significant ways. Many quality managers are not responsible for the direct supervision of the people working underneath them. Instead, quality managers are often part of a management team. As a quality manager, Dr. Wood's primary job…… [Read More]

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English Classes Skills When I

Words: 1111 Length: 4 Pages Document Type: Essay Paper #: 46865456

Even when studying stories that seem to be about good and evil, there are nuances. For example, in Shakespeare's Hamlet, although Hamlet's mother commits a terrible action -- marrying the murderer of her husband -- she seems to do so only half-knowingly. Surely Gertrude has a right to find her own sense of happiness after her husband dies, even though Hamlet only sees her as a mother. Also, Hamlet is far from perfect and treats Ophelia very cruelly.

Chinua Achebe's novel Things Fall Apart also contains complex heroes and villains. The central protagonist is a brutal man named Okonkwo who ruthlessly estranges his own son because he seems 'weak.' But this tribal leader is also sympathetic because it is clear his way of life is being destroyed by British colonizers. Not all of the British are portrayed as bad -- some of them seem to mean well and genuinely believe that their faith and civilization are better than that of the native population. But the toxic mix of misunderstanding and miscommunication results in the death of the Igbo's influence and reign in Nigeria.

Approaching Nigerian history from a fictional perspective makes the reader care more about what might otherwise seem…… [Read More]

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Professional Skills on Personal Effectiveness

Words: 2772 Length: 8 Pages Document Type: Essay Paper #: 17615357

The negotiation ended with one of the parties walking out of the room and the problem had to be settled eventually by a ruling from management. This event also had a negative effect on the working relationships between members of the different groups in the debate.

What has become obvious to me since then is that negotiation is a process that requires sensitivity and a search for balance, rather than just an attempt to overwhelm the other party. It also requires intense focus and perception.

I noticed that many of the negotiators entered the process without having a concentrated and clear focus of their aims and not being fully prepared. I realized that the negotiation process can in fact be a very productive process and that it can help to solve problems through mutual understanding. I also came to the conclusion that communication skills are a vital part of the skills required to be a successful negotiator.

c2. Theory

There are two fundamental negotiation theories and strategies. These refer to competitive positional negotiation and problem-solving interest-based negotiation. (Negotiation Theory) in modern negotiation theory there has been a trend to move beyond purely competitive negotiation. "…a great deal of effort and…… [Read More]

Austin, KR 2010, 'Personal Effectiveness and the Finance Officer'. Government Finance Review, vol. 26, pp. 61+.

Bar-on, R, Handley R, & Fund, S 2006, 'Chapter 1 the Impact of Emotional Intelligence on Performance' in Linking Emotional Intelligence and Performance at Work: Current Research Evidence with Individuals and Groups, Druskat, V. U Sala, F & Mount, G. (Eds.) (pp. 3-null11), Lawrence Erlbaum Associates, Mahwah, NJ.
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Study Skills and Why They

Words: 1422 Length: 3 Pages Document Type: Essay Paper #: 631363

This also refers to the false impression that cramming is a successful learning technique. As this study notes; "…it is much better to create an interval between the times you study an item" ( Glenn, 2007, p. 2). Similarly, a study entitled Smart way to study (2009) also emphasizes that intervals between study session have been shown to improve retention and understanding of the material. This method also means that information is retained and can be utilized in a more interactive manner by the student.

3. Tips to improve study skills

Study preparations are an important part of developing useful and long-term study skills. As has been referred to, the organization and management of the correct study skills that are appropriate to each individual's predilections is an important aspect that should be borne in mind in the development of successful learning skills. This also includes significant aspects, such as choosing the right time to study and the environment in which one studies. An environment should be selected where there are few distractions and as little noise as possible.

Another important aspect is the time that is set aside for study. A specific number of hours set aside for study each…… [Read More]

Fleming G. Would Group Study Improve Your Grades? College Professors Think So!

Retrieved July 16, 2009, from
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Leadership Skills & Learning Communities

Words: 1704 Length: 5 Pages Document Type: Essay Paper #: 37617607

49). That goes for leaders in the learning community as well. Thessin asserts that while it is important to teach students to solve problems, there is a lack of focus on another important, related goal: "the need for teachers to learn to do the same" (49). Teachers are leaders and they must be given the training to develop problem solving skills along with the other important skills mentioned in this paper.

Works Cited

Alansari, Eissa M., and Albustan, Suad A. (2009). Center for Continuing Education and Community Service at Kuwait University: A Model in Leadership for Adult and Continuing

Education. College Student Journal, 43(2), 1-8.

Fulton-Calkins, Patsy, and Milling, Charlie. (2005). Community-College Leadership: An Art to be Practiced: 2010 and Beyond. Community College Journal of Research and Practice, Vol.

29, 233-250.

Jameson, Jill, Ferrell, Gill, Kelly, Jacquie, Walker, Simon, and Ryan, Malcolm. (2006). Building

trust and shared knowledge in communities of e-learning practice: collaborative leadership in the JISC eLISA and CAMEL lifelong learning projects. British Journal of Educational

Technology, 37(6), 949-967.

Thessin, Rebecca A., and Starr, Joshua P. (2010). Teachers do not magically know how to work with colleagues; districts must support and lead that work if PLCs are to…… [Read More]

Alansari, Eissa M., and Albustan, Suad A. (2009). Center for Continuing Education and Community Service at Kuwait University: A Model in Leadership for Adult and Continuing

Education. College Student Journal, 43(2), 1-8.
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Study Skills for Students With

Words: 846 Length: 3 Pages Document Type: Essay Paper #: 61607274

If this study skill is practiced enough, it will eventually become second nature to make connections between new and old concepts.

Compare and Contrast information. This is an effective approach to categorize concepts and results in a greater understanding of the subject matter. Essentially, this greater level of understanding facilitates retrieval of learned information when it is needed.

Even if you do not have time to do some in-depth studying, expose your mind to new material.. Taking a few minutes to quickly scan over new concepts and information that needs to be learned can prepare your mind for an understanding of these concepts, even if they don't sink in at first. Repetition in this fashion can be very beneficial.

Always have questions. Continually approach learning new concepts with questions. While progressively learning and understanding more about a concept or subject, it is helpful to remain mindful about what still needs to be learned. It is helpful to be curious and ask questions both to oneself, as well as to instructors.

Study material as though it needed to be understood in a way that it could be taught. This shift in perspective from student to teacher results in more efficient learning.…… [Read More]

Works Cited:
Gillman, S. (2007). Learning skills - eight great ones. Ezine Articles, retrieved 6/27/2007 at -- Eight-Great-Ones&id=306794.

Milsom, a. & Hartley, M.T. (2005). Assisting students with learning disabilities transitioning to college: what school counselors should know. Professional School Counseling, June.
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Negotiating Skills Six Skills Some Strengths Some

Words: 344 Length: 1 Pages Document Type: Essay Paper #: 42831474

Negotiating Skills

Six Skills: Some Strengths, Some Weaknesses

Of the skills identified by Fisher and Davis in their article, "Six Interpersonal Skills for a Negotiator's Repertoire," there are two in which I believe I already excel. The first of these is remaining rational in the face of strong feelings; though I am very passionate about many issues -- passionate about any issue in which I take a real interest, in fact -- I have never really let my passions get the better of me, but am willing and able to calmly and rationally define and support my passion in a manner that does not cloud the facts or their logical connections and that is able to take in opposing views and facts without feeling any umbrage or emotional stress. I actually find that the more deeply I care about something the easier it is for me to remain rational due to the increased pressure I feel to make sure my views are heard and understood. Emotional appeals might seem more warranted in…… [Read More]

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Analyzing Group Process and Skill Selection

Words: 2342 Length: 7 Pages Document Type: Essay Paper #: 50824851

Group Process and Skill Selection

Recent developments at the medical industry increase the life expectancy. Census reported that 36.3 million Americans were 65 and over in 2004 and 71.5 million Americans will be 65 and over in 2030 (see, Therefore, the age related diseases and related industry (i.e. eldercare) have been taking an important part of the American society. Taking care of a person with memory loss, dementia and Alzheimer's disease is a demanding task as it requires mental and physical strength. Social supports groups are very helpful to deal with mental and physical distress for Alzheimer's patients' caregivers. In this brief document, a social group session is discussed.



Garvin, Gutierrez, and Galinsky (2004) describe the social work groups in which the social workers participate as part of their professional activities either as participants or facilitators. The interaction between social workers and group incorporates groups that individuals exchange their issues, improve their life, enhance their functionality, refine their methods to deal with challenges and evaluate the social justice. In the same book, Garvin et al. (2004) point out two important factors -the personal boundaries and mutual respect- that form the quality of…… [Read More]

Garvin, C.D., Gutierrez, L.M., & Galinsky, M.J., (Eds.). (2004). Handbook of social work with groups. New York: Guilford Publications.

Gitlin L.N., Corcoran M., Winter L., Boyce A., & Hauck W.W. (2001). A randomized, controlled trial of a home environmental intervention: effect on efficacy and upset in caregivers and on daily function of persons with dementia. Gerontologist 41 (1): 4 -- 14.
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Conflict Resolution Skills Are Among

Words: 1091 Length: 4 Pages Document Type: Essay Paper #: 40164132

One way to increase one's objectivity is to use authentic listening with other team members, which may give each individual team member the best opportunity to understand other's points-of-view. Authentic listening involves: closing your mouth, not predicting or judging the outcome of a conversation before entering it, keeping open body language, asking questions when information is unclear, trying to put oneself in the other's position, listening to what is not being said, listening to how something is said, reacting to ideas rather than to the speaker, and being consistent throughout communications (, 2009). When people actually take the time to actively listen to what the other person is saying, they have a better chance of seeing alternate solutions to the problem.

Even when a team sees that there are multiple alternative solutions to a problem, the reality is that choosing one solution often makes some team members feel as if they have somehow lost something. Therefore, the third skill to be used in conflict resolution is the creation of a win-win environment. With a win-win power dynamic, the goal is to figure out how all parties involved can get what they want (Bluestein, 2008). For students working within a team,…… [Read More]

Bluestein, J. (2008). Conflict prevention & conflict resolution: strategies. Retrieved February

11, 2009, from
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Use of Various Counseling Skills

Words: 1261 Length: 4 Pages Document Type: Essay Paper #: 38327760

Open or close ended questions are easy to use when attempting to counsel someone for the first time. It is because it does not involve a lot of creative effort and keeps the person asking the questions from experiencing too closely what the client feels. These questions are designed to gain information, but not really allow the counselor to experience them. Paraphrasing lets the counselor truly listen. I feel as though counseling sessions are often an attempt at collecting information rather than actively listening. To keep someone from asking questions, from collecting information in such a simplified manner, opens up the counselor to engage on a level of listening that is more in-depth.

Summary also allows for active listening and keeps people focused on the conversation. It forces the counselor to focus on the main points of a session and condense it into a couple of minutes' worth of information. So often counselors cannot summarize all the information collected from questions because they cannot see past their own thought processes asking questions and collecting responses. By summarizing, all the counselor does is hear what the person says, not try to influence the responses.

Reflection of meaning and feelings are ways…… [Read More]