Negotiation And Conflict Management
Essays

Handling conflict is a critical part of managing a healthcare environment. This is because when conflict is mishandled, it can literally cripple a healthcare organization. "Mishandled conflicts can lead to resentment and hostility that can drive absenteeism and employee retention. In the healthcare setting, poorly managed conflict can even impact the quality and safety of care" (Kaufman, 2009). There is no magic bullet that managers can use to resolve all conflicts. However, if managers try to focus on the individual conflicts, determine underlying issues, and resolve the conflicts in a collaborative manner, they are more likely to help the stakeholders solve disputes.

Third party interventions are often needed in order for conflicts to be effectively resolved. Whether or not a third party intervention is necessary depends on the severity of the conflict and whether the parties…

¶ … Negotiation and Conflict Management to Resolve Power Struggles in Health Care Settings