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quality control requirements and peer reviews take a dim view of these proceedings. They state that such requirements favor larger, national firms to the detriment of smaller firms. The article implies that such regulations should be left to the firms themselves, on an in-house and voluntary basis, rather than to the government. Self-policing goes on already, it is suggested, and the requirements merely force small firms to adapt a costly rather than a simple organizational structure, for what has always existed, at least informally, for quality firms.
Evaluate whether quality control requirements and peer reviews are worth their cost.
However, the alleged competitive pressures to do quality work, legal liability for inadequate performance, and a code of professional conduct requiring that CPA firms follow generally accepted auditing standards have not proven effective, despite the article's statement that they have. The article offers no hard evidence to back up such an…
Quality Control in Healthcare
Quality control essentially represents a means to develop a procedure for contemporary organizations to tackle the multifaceted challenges they come across in this era. Its basis is that, in the health/healthcare sector, quality improvement, in truth, deals with process management (Haughom, 2016).
Use of Performance Improvement Tools
Inappropriate care delivery practices by newly recruited physicians are one problem plaguing a small hospital in a rural village to iyadh's north. Such malpractices include: failure to undertake proper diagnostic studies, failure to employ standard acceptable treatment and unnecessary surgery. Such behavior is problematic, particularly among the hospital's clinical practitioners. I hold the post of quality director, and have concisely explained the method employed for ascertaining the cause underlying these issues and potential solutions, in the paragraphs that follow.
Firstly, one needs to understand that in such cases, tools for performance improvement prove highly valuable and crucial. A number…
Haughom, J. (2016). Five Deming Principles That Help Healthcare Process Improvement. Retrieved May 12, 2016, from HealthCatalyst: https://www.healthcatalyst.com
As their companies progress to operate under a single quality framework with a common set of quality and compliance elements, these actions help to make sure the highest quality products on which their customers have relied for more than a century, continue to be available. Each Johnson & Johnson operating company is expected to make sure that:
Products meet safety and quality requirements and perform as required throughout their shelf life
All products and ingredients they purchase from suppliers meet their requirements
Changes to materials, product labeling, packaging, processes, systems, facilities, methods and equipment are reviewed and approved before they are made
Procedures are in place to prevent diversion of their products from their intended distribution channels and to protect them from counterfeiting (Johnson & Johnson, 2012).
Their companies work closely with health authorities, various standard setting bodies, and professional organizations worldwide to be sure their quality systems are up-to-date…
Jacowski, T. (2010). Is Quality Control Important for Your Business? Retrieved from http://ezinearticles.com/?Is-Quality-Control-Important-for-Your -
Johnson & Johnson. (2012). Retrieved from http://www.jnj.com/connect/
McNamara, C. (n.d.). Operations Management. Retrieved from http://managementhelp.org/operationsmanagement/index.htm
Quality Control at Toyota
There are several key issues that need to be addressed in order to turn around Toyota's quality control department, from restoring morale and commitment to making pragmatic changes to processes and communication structures in order to directly facilitate more effective operations. In order to successfully carry out the position of Vice President and contribute to the development and progress of the Toyota company as a whole, careful consideration of these issues, projections of necessary and potential changes, and methods for achieving these changes must be undertaken. The following paragraphs detail six area of specific concern or required attention that relate to the task at hand, containing suggestions for the steps that should be taken in order to turn this department around and the organizational/interpersonal approaches that will best ease and facilitate the implementation of these steps.
Short-term goals for the quality control division must…
Kohler, C. (1999). Being Local Worldwide. New York: Cornell university Press.
Segil, L. (2002). Dynamic Leader, Adaptive Organization. New York: Wiley.
RE: Quality Control Alternatives for Wistles
Regarding te recent issues concerning unsafe lead levels in te wistles to be sipped to our client in Sout America, I would like to propose te following solutions to provide speedy and satisfactory resolution to tis problem:
Resipment of wistles witin 30 days wit 10% discount on product and waived sipping costs
Resipment of wistles witin 60 days wit 20% discount on product and on sipping costs
Refund of deposit for wistles wit voucer for discount on next delivery (tis option does not include sipping discount)
I am proposing tese alternatives after reviewing our previous records wit tis product to tis and oter clients in Sout America. Past records indicate tat tis client as paid invoices on a timely basis during te five-year period previous to tis incident, and tere ave been no occasions in wic quality, safety, or timely delivery as…
The airline or aviation industry has continued to experience significant developments in the recent past. These developments are geared towards enhancing the efficiency and safety of air transportation. However, the evolution of the aviation industry has also been characterized by some challenges, which has forced airlines to look for new ways to enhance the effectiveness of their operations. According to Treuner et al. (2014), current developments in the aviation and aerospace sectors have changed the risk landscape and increased the vulnerability of supply chains to interruptions. The modern aviation and aerospace industries are characterized by numerous complexities and increased vulnerability since they are more global. These high complexities and vulnerabilities have affected airlines and aerospace manufacturing sectors.
As a result of the nature of today’s aviation industry, improving quality control in the airlines and aerospace manufacturing industries is increasingly important. The significance of this issue is attributable to the fact…
Grosenick, C. (2002, August 1). Quality Assurance: How Does It Impact Maintenance? Retrieved September 14, 2017, from http://www.aviationpros.com/article/10387519/quality-assurance-how-does-it-impact-maintenance
Treuner et al. (2014). A Survey of Disruptions in Aviation and Aerospace Supply Chains and Recommendations for Increasing Resilience. Supply Chain Resilience, 3, 7-12. Retrieved from https://www.ethz.ch/content/dam/ethz/special-interest/study-programme-websites/mba-eth-scm-dam/documents/publications/practitioner/2014-Supply_Chain_Management.pdf
Furniture PLC: Quality Control System
Quality control is an important aspect of any business, from manufacturing to customer service to retail. The different aspects of quality control that are encountered in these different contexts can vary quite widely, and when a business concern is engaged in more than one area developing and implementing a comprehensive quality control system can be quite arduous and complex. This is the position Quick Fit Furniture finds itself in; as both a customer-service oriented business and a retail furniture distributor, there are many specific tasks and operations that the company must ensure meet appropriate standards and goals. Especially as the company has experienced problems with the quality of its output as of lat, making sure that proper quality control measures are put in place is highly important.
Quality Control System
Two of the quality control issues Quick Fit is currently facing must be resolved through…
Daft, R. (2010). Organizational Theory and Design. Mason, OH: Cengage.
Griffin, R. & Moorehead, M. (2012). Organizational Behavior. Mason, OH: Cengage.
Kanji, G. (2012). Kanji Qualty Culture. Accessed 22 January 2012. http://www.gopal-
Toyota Corporation was once one of the most respected companies in the world, famed more for its quality than its low prices. However, it has been subjected to a great deal of criticism because of the number of recalls the company has had to issue, regarding safety issues with its vehicles. This requires a new shift in focus for the company to reverse the trend in its plummeting sales. Toyota must rehabilitate its reputation and also improve the actual quality of its production facilities. This requires greater cooperation between the supervisors of the company as well as a number of structural changes for the organization. Greater cooperation is needed between quality control supervision and the marketing and advertising function to ensure that quality remains a selling point for Toyota now and in the future. This paper offers both long and short-term solutions for the issues facing the company.
Davis, S. (2012). Toyota: From recalls to relevance. Forbes. Retrieved:
Stock, K. (2014). Toyota recall: Toyota's reputation takes another 6.4 million dents with latest sweeping recall. Businessweek. http://www.businessweek.com/articles/2014-04-09/toyota-recall-toyotas-reputation-takes-another-6-dot-4-million-dents-with-latest-sweeping-recall
Toyota quality advisory panel recommends decentralization, better communication. (2011).
Masterfoods Quality Control Assessment
Masterfoods in a retail food processing plant that relies on a combination of machinery and human operation of said machinery in order to individually package, encase and prepare foodstuffs for distribution. The system's efficiency and expediency are the top determinants of the quality of operations. Therefore, it is incumbent upon me as the quality control manager to ensure that both efficiency and expediency are reflected in the output of foodstuffs. The quality control test report below is a demonstration of how this process is undergone.
Project Part 1: Sampling Method
Part 1 provides a sampling method intended to serve as a basic representation of the process of quality control and color proportion analysis. Here, three 1.69oz bags of M&Ms are employed and counted to deliver some basic representative figures. Particularly, there are an average of 56.3 candies per bag, with a decided consistency in the count…
categories of variation in health care: process variation, outcome variation and performance variation. Process variation reflects differences in established processes. Outcome variation reflects differences in outcomes that are occur versus those that are expected. Performance variation is variation in how things are done.
Process variation occurs when there is a defined process, and then the person expected to undertake that performance deviates from the specifications. A benign example would be the process for cleaning a room after a patient is discharged, before the next patient arrives. There is a checklist that represents that process, and if something is not done, that would be a process variation.
Outcome variation occurs when even if something is done according to the right process, for one reason or another it does not work out that the outcome is as expected. For example, suppose that the nurse does everything that was part of the role,…
Aiken, L., Clarke, S., & Sloane, D. (2002). Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. Journal of the American Medical Association. Vol. 288(2) 1987-1993.
Cleary, P. & Levitan, S. (1997). Health care quality. Journal of the American Medical Association. Vol. 278 (19) 1608-1612.
Hashmi, K. (2016) Introduction and implementation of total quality management (TQM). iSixSigma.com. Retrieved December 6, 2016 from https://www.isixsigma.com/methodology/total-quality-management-tqm/introduction-and-implementation-total-quality-management-tqm/
Investopedia (2016) Quality control Investopedia. Retrieved December 5, 2016 from http://www.investopedia.com/terms/q/quality-control.asp
This can cause the organization to fall behind as competitor discovers a way to do things better, faster, and more efficiently, essentially raising the bar or standards of the industry, much as Toyota, the originator of the continuous improvement philosophy, did for the car industry. Even when quality control mandates that the least wasteful processes always be eliminated, by creating a mechanism with the continual improvement philosophy where change is an accepted part of the company atmosphere, the organizational actors tend to be more responsive to the need of sweeping changes in the modes of production, and also tend to find more creative solutions to potential problems that lie outside of current corporate methodology. In short, what organization would you wish to emulate -- Toyota, with its constant innovation, or the tried-and-true model of GM? The answer, in light of recent business history, seems clear.
Kaizen." Answers.com. Retrieved…
Kaizen." Answers.com. Retrieved 30 Oct 2006 at http://www.answers.com/topic/kaizen
Improving Quality Control in Airlines and Aerospace Manufacturing Industries
Airlines and aerospace manufacturing industries are aviation sectors that focus on the design, development, testing, selling, and maintenance of aircraft and their associated parts. These industries are also involved in the manufacture and maintenance of rockets, missiles, and spacecraft. As the aviation industry has experienced tremendous growth because of the increased demand in air travel, airlines and aerospace manufacturing industries have also experienced growth. The growth in these industries has also been fueled by the increased demand and focus on airline safety as well as the increased competitiveness in the airline market. The projected increase in global passenger traffic generates significant prospects for airlines and aerospace manufacturing industries. However, these industries are facing significant pressures with regards to enhancing quality control as part of improving the efficiency and safety of airlines. This project seeks to examine strategies that are needed to…
Quality control, quality assurance, and quality management are taken for granted as essential components of organizational theory and behavior. Although Karoru Ishikawa framed quality control from a Japanese perspective, his suggestions have become entrenched in international business, particularly in manufacturing and industrial engineering sectors. The Japanese Union of Scientists and Engineers (JUSE) already had a quality control division in place when Ishikawa joined the organization; yet his contributions to quality control in science and engineering were so tremendous that over 50 scientists at JUSE recently contributed to a book commemorating the Ishikawa. Ishikawa’s primary contributions to quality control include integration quality control methods into organizational management and systems, particularly with regards to the concept of Total Quality Control (TQC). The TQC concept distributes personal responsibility for quality control to each team within the organization, even within the most hierarchical and bureaucratic companies. Ishikawa also showed how TQC could provide industrial…
Management Quality ontrol
Dr. Kaoro Ishikawa is one of the world's idealized leaders in quality management control. He joined Japanese union of Japanese scientists and Engineers in 1949 to research on quality, after knowing that America's produce such as toys and cameras was cheap and defective. Ishikawa's greatest concern was to improve quality management involving every employee from top management to the front-line staff, without relying on professions. His significant contribution to evolution of quality management when he introduced the "fishbone" diagram that emphasized on quality services to customers made him known, and this could only be achieved by quality organization first in production of quality goods and services (Dahlgaurd 2005).
Kaoru was born on July 13th 1915 in Tokyo, and was the eldest son among the Shikawas, and in 1939, he obtained a degree in the University of Tokyo for applied chemistry. This knowledge helped him in construction,…
Cencus, B. o. (1983). Operations Management. Chicago: United States Department of Commerce.
Dahlgaurd, J.K. (2005). Fundamentals of Total Quality Management. Denmark: Routledge publishers.
Ishikawa, K. (1985). What is Total Quality Management -- the Japanese Way. Korea: Prentice-hall publishers.
Quality Control Variables
CrowdFlower offers a number of different options for quality control. Variables include setting contributors – and you can choose internal, external or both. You can set the contributors by geography or language, which would for example allow you greater granularity when translating into languages with a lot of regional variants, such as French or Spanish, and this can also be set by capability level.
A company can use test questions to gauge the accuracy of the platform – and to help identify contributors who are best suited for the role. A company with a particular vertical could use test questions to help find contributors that are particularly strong in translating for that vertical.
There are also controls on time, pay, and those sorts of variables. A company might decide that it doesn't want to pay much, but would do so knowing that this might reduce the overall…
Aside quality and financials, control techniques are also present in other organizational departments, such as engineering, logistics, information systems, pre-series center, production technical support, purchasing and sales and marketing. While all these organizational processes are thoroughly controlled, incremental emphasis is placed on control techniques at the level of logistics operations. At this organizational stage, the control functions refer to the following:
Timely delivery of the vehicles
Adequate supply of automobile components (achieved through an ongoing fruitful relation with the purveyors)
The sequence of vehicles and forecasting of future needs
The creation and verification of time schedules before production is launched and ensuring that the times are respected (during production)
At the level of automobile distribution: correctness of the receipts, verification of product sufficiency or shortness, global distribution of products through global access to the Bentley automobiles and finally, freight upon delivery, such as road freight, sea freight or air freight…
Quality Control, Tutor2U, http://tutor2u.net/business/production/quality_control.htm last accessed on June 28, 2010
Volkswagen: Bentley Motors, Automotive Intelligence, http://www.autointell.com/european_companies/rolls-royce-bentley/rolls_royce_bentley.htm last accessed on June 28, 2010
2010, Bentley Motors Limited, Hoovers, choice of both nouveau riche rap artists and the old money aristocracy last accessed on June 28, 2010
2010, Website of Bentley Motors, http://www.bentleymotors.com last accessed on June 28, 2010
The underlying theory is simple: a company can still fail even if it produces high quality goods. It could, for example, have a bloated management structure. hat TQM does is it allows the company to manage everything so that senior management knows the value that all parts of the company contribute to the bottom line.
ith this high level of control, the total quality movement focuses on enhancing quality through the synthesis of structure and strategy (Lowder, 2007). For example, a firm that derives competitive advantage through its reputation for high quality will design its organization and its systems so that every aspect of the organization supports that strategy. The same is true of a firm with a cost leadership strategy. At al-Mart, for example, every aspect of that company is designed to lower the cost per unit sold. Companies that rely on innovation likewise have designed their organization and…
Lowder, T. (2007). An analysis of the total quality movement: In search of quality enhancement through structure and strategic synthesis. White paper. Retrieved October 14, 2011 from http://ssrn.com/abstract=1016588
Operations Management for Managers
Control charts: Wal-Mart
How control charts might be used to monitor a process
"The control chart is a graph used to study how a process changes over time. Data are plotted in time order. A control chart always has a central line for the average, an upper line for the upper control limit and a lower line for the lower control limit" (Tauge 2004). Wal-Mart can use control charts, for example, to monitor the quality of a particular product produced by supplier, the efficiency of a supplier, the costs of procuring the same type of good from different suppliers, or even to engage in quality control of employees and managers by measuring the number of customer complaints at a particular facility.
Q2. How to possibly improve quality at specific levels from doing research on your organization?
Wal-Mart has been known to try to tightly…
Clark, Andrew. (2010). Wal-Mart, the U.S. retailer taking over the world by stealth.
The Guardian. Retrieved July 27, 2011 at http://www.guardian.co.uk/business/2010/jan/12/walmart-companies-to-shape-the-decade
Gregory, Sean. (2009, September 14). Wal-Mart vs. Target in recession: No contest.
Time Magazine. Retrieved July 27, 2011 at http://www.time.com/time/business/article/0,8599,1885133,00.html
also emphasize the importance of education and communication to consumers in order to ensure that quality standards are met.
The Malcolm Baldrige National Quality Award was established during 1987, when businesses were slowly but increasingly becoming aware of the importance of quality service and goods to customers. The award program was then established in order to not only promote quality awareness, but also to recognize businesses providing the highest quality in comparison to others. This promotes competition, which in turn promotes higher quality goods and services.
In addition to the health care sector, the annual Baldrige Award is presented by the President to businesses in manufacturing, service, small business, education, and nonprofit organizations. The award, along with the Baldrige National Quality Program, is managed by the National Institute of tandards and Technology.
Businesses can apply for the award by submitting the details of their achievements and improvements in seven key…
Bethell, Christina, Carter, Kim, Lansky, David, Latzke, Brooke & Gowen, Kris. (2003, March). Across Culturally-Diverse Populations: A focus on Consumer-Reported Indicators of Health Care Quality. Foundation for Accountability.
McKenna, Jeffrey, Pechacek, Terry F., Stroup, Donna F. (2003, May-June). Health Communication Ethics and CDC Quality-Control Guidelines for Information. Public Health Reports, Vol. 118.
Quality Improvement: "Chick-n-Gravy Dinner Line"
The case study at hand deals with complaints being lodged against a product line, "Chick-n-Gravy Dinners" that are sold within a specific chain of restaurants. Upon initial investigation into the complaints, the firm was able to pinpoint that many of the complaints centered upon five product defects: under-filled packages, a missing item, spills/mixed items, unacceptable taste, and improperly sealed packages. In order to begin to remedy the problem, a selection of dinners was pulled at random and opened, and the results showed that nearly all of the 800 dinners pulled included one or more of the aforementioned quality issues.
In a situation such as this, it becomes apparent that the quality of the product line is not, and has likely never been, the biggest priority for the firm. Instead, quantity, not quality appears to have been the focus. In this case, as nearly the entire…
Hurst, W., Reynolds, E. Schueler, G., and Tybor, P. (2010). Quality control: a model program for the food industry. University of Georgia Colleges of Agricultural and Environmental Sciences & Family Consumer Sciences. Web. Retrieved from: http://athenaeum.libs.uga.edu/bitstream/handle/10724/12251/B997.pdf?sequence=1 [Accessed on 7 March 2012].
Johnson, M. (2001). Learning from toys: lessons in managing supply chain risk from the toy industry. California Management Review, 43.3: pp. 106-124. Web. Retrieved from: LexisNexis Database. [Accessed on 7 March 2012].
"In India, there are no Big Macs because the Hindu people don't eat beef. However, they have the Maharaja Mac, which a Big Mac is made of lamb or chicken meat. There is also a vegetarian burger, the McAloo Tikki" (Adams 2007). However, despite the fact that McDonald's must face what may seem like insurmountable challenges, like selling its 'burgers' in a nation like India where a high percentage of the population is vegetarian or does not eat beef for religious reasons, it still holds to the same quality standards of standardized operating and assembly procedures. This enables the McDonald's style to be exported across borders, even when accommodations must be made.
Meyer similarly keeps a tight reign upon quality control at his organization. But it is quality that his obsession, not that "French fries had to be exactly 0.28 inches thick" (Schlosser 2005). While, "the McDonald's operations manual today…
Adams, Beatrice. (2007). McDonald's strange menu items across the world. Trifter.
Retrieved October 15, 2011 at http://trifter.com/practical-travel/budget-travel/mcdonald%e2%80%99s-strange-menu-around-the-world/
Collins, Glenn. (2009). The accidental empire of fast food. The New York Times.
Retrieved October 15, 2011 at http://www.nytimes.com/2009/12/16/dining/16Shake.html?pagewanted=all
Furthermore, the VA hospitals are devoted to new research on Parkinson's disease in the development of surgical treatment for late-stage patients for whom medical therapy is no longer effective and development of new medications, which are more effective and have fewer side effects (Department of Veterans Affairs, 2001). In this way the VA's rehabilitation services structure assists in the transition of patients from one level to another level of care.
alanced Scorecard of the VA's Rehabilitation Services
The creation of a balanced scorecard for the rehabilitation services offered by the VA consists of developing metrics, collecting data and analyzing the data in relation to: 1) the learning and growth perspective, 2) the business process perspective, 3) the customer perspective, and 4) the financial perspective. The learning and growth perspective includes employee training and corporate cultural attitudes related to both individual and corporate self-improvement. In the current climate of rapid technological…
Department of Veterans Affairs. (2001, February). Parkinson's disease: VA Benefits and Programs. Office of Public Affairs Media Relations, p. 1.
Mitchell, S.L., Kiely, D.K., Kiel, D.P., & Lipsitz, L.A. (1996). The epidemiology, clinical characteristics, and natural history of older nursing home residents with a diagnosis of Parkinson's disease. J Am Geriatr Soc 44, 394-9.
Wilson, N. & Kizer, K. (1997). The VA Health Care System: An Unrecognized National
Safety Net. Health Affairs 16(4), 200-4.
According to his concepts the quality control can be done without too much emphasis on inspection if the process is smooth and can easily rum by the operations. It is today that we recognize the importance of customer's point-of-view but it was Juran who many years ago gave the idea that the perception of quality lies in the mind of customers rather than the producer. "According to the founders of TQM, the five interventions define the core of total quality management. Knowledge of customer requirements provides a test for considering and evaluating process changes. Supplier partnerships ensure that materials entering the organization are of acceptable quality. Cross-functional teams bring the full spectrum of relevant information and expertise to bear on decisions about system wide problems. Scientific methods and statistical analyses provide teams with trustworthy data to use in their decision making. And process management heuristics can improve the quality of…
Miller, Alex. Strategic Management. 3. Irwin/McGraw Hill, 1998.
Witzel, Morgen. "Quality put into practice - guru guide: Joseph Juran." Quality put into practice - guru guide: Joseph Juran. 19 August 2003. RICS. 20 Oct 2006 http://www.rics.org/Management/Qualitymanagement/FT%20SUMMER%20SCHOOL%20Quality%20put%20into%20practice%20Guru%20Guide%20JOSEPH%20JURAN%20 (Financial%20Times).html.
Paton, Scott M.. "An interview with Joseph M. Juran." A Century of Quality: An Interview with Quality Legend Joseph M. Juran. 1999. QCI International. 20 Oct 2006 http://www.qualitydigest.com/feb99/html/body_juran.html .
Feo, Joe De. "Juran Institute Helps Organization Improve." OUR FOUNDER. Juran Institute. 20 Oct 2006 http://www.juran.com/lower_2.cfm?article_id=21 .
Quality Management and Effective Cost Reduction Achieved at Bosch GmbH, Germany by Implementation of Its Systems with Special Emphasis on otal Quality Management
"Prevention" -- Quality Management
Process Design And It Enabled Solutions
Material, Manpower, Knowledge and Its Quality
Cost Of Quality
Operations Objectives -- Application Of Quality Management Principle For Better Productivity And Profits
Gap models qm - Quality Management
qm - otal Quality Management
ISO - International Standards Organization
CAM - Computer Aided Manufacturing
CAD - Computer Aided Design
In Robert Bosch GmbH, quality management is a holistic approach to a comprehensive assimilation of precise customer requirements, and satisfying customer aspirations by making consistent quality deliveries at the right price, in time and with least hassles to the community around you. Quality management, therefore, involves the effective design of the products, and the processes focused on customer specifications, besides planning the product…
They have achieved all this with great diligence by pooling of information on common purchase requirements and holding on to a consistent policy in their purchase, and by expanding the cooperation between departments for a better understanding, and consequently, increase in efficiency. They are also setting up a global cross divisional purchasing center for automotive parts to enable economical purchasing activity on several components that are being standardized both for inventory reduction purposes and for the benefit of bulk purchase leading to price reduction (UPCOMING, 2009).
Robert Bosch GmbH has always maintained the human resources development systems in line with the latest business practices, and the latest production technologies that accrue from a highly advanced system of information and production technologies that have been sweeping
In short, data integration and data quality are not the same things, but they are very closely linked. Can a company have one without having the other? Yes, but to what benefit? If a company has high quality data in every aspect but does not use it for anything, the company is losing out. If a company is very serious about data integration but the data that they are using is low in quality, that company is also losing out. While these two areas are not technically the same, they must be used in concert with one another in order to assure the success of a company, both now and in the future. Often, integration takes place throughout a company but the quality of the data is not as good as would have been hoped for. People ignore problems with data, customers fail to correct discrepancies that they see…
Controlling: Controlling involves ensuring performance deviate standards. Controlling consists steps, include establishing performance standards, comparing actual performance standards, taking corrective action.
Controlling: A function of management
The controlling function of management is both a forward and backward-looking process. On one hand, it is an end function, as 'controlling' processes involves confirming that plans have indeed been carried out. However, on the other hand, it also has a forward-looking element, as plans must be adjusted to the needs of the moment. It is dynamic, because materials must be reviewed and altered, to reflect the current market environment. Controlling is ongoing in nature. While managers may confirm that end goals have indeed been achieved, new goals are continually being set and readjusted (Controlling function of management, 2012, Management study guide).
Controlling is said to consist of three steps: establishing standards of individual and organizational performance; comparing the performance as it…
Controlling function of management. (2012). Management study guide. Retrieved:
McNamara, Carter. (200). Management function: Controlling. Management Help. Retrieved:
control should be used to determine the direction to take iordan?
iordan is a major corporation employing 550 individuals. They have major ambitions and great ideals that include: Striving to be a solution provider for clients and not being part of the problem; and long-term relationships with clients that include " rigorous quality controls, innovative solutions, a responsive business attitude, and reasonable pricing."
As regards their employees, iordan intends to "maintain an innovative and team oriented working environment" as well as to ensure that employees are well informed and properly supported." Their future goals are to achieve and maintain "reasonable profitability."
All of these goals are fine. Their main problem now is to use assessment and feedback tools in order to determine and achieve their resolved direction.
There are various tools and I would recommend the following:
iordan seems to be operating well and successfully, but being that…
E.How.Com. Business assessment tools.
E.How.Com. Management training tools for implementing change http://www.ehow.com/list_7687591_management-training-tools-implementing-change.html
Hartman Industries LLC is a leader in the plastic injection molding industry. Many of the products we produce require precision manufacturing and are used in the medical industry. Hartman offers state-of-the-art innovative design capabilities, best-of-breed quality control systems, and exceptional shipping and handling processes. We manufacture to International Organization for Standardization (ISO) 9000 standards and have Six Sigma black belt capability through all stages of the manufacturing process. Our quality management challenge is an artifact of running operations in six domestic and one international location.
Seven distinct programs. Each plant at the seven different locations operates under an extensive quality improvement plan. There is only one type of weak link in the infrastructure, and it is a weakness of omission. There is not an overarching plan that addresses coordination of the quality control programs from plant to plant. Although the quality control programs have developed at the separate sites in…
ACME QA eview
The author of this report has been asked to submit a nine-page report on the quality assurance situation at Acme Corporation. While the business is doing some things right, there are some obviously flaws that will be identified and brought out. Along with the identification of the issues, there will also be a pointing to scholarly literature that buttresses the points and assertions being made by the author of this report. While some people over-analyze and obsesses about quality assurance, it is something that matters a great deal and should be taken seriously.
The way in which the analysis will go below is that each point that Acme should pay attention to will be mentioned as its own bullet point. After the flaw or concern is mentioned, there will be a scholarly source that will be used to explain and justify why that particular item was brought…
Automated QA Testing at Electronic Arts. (2014). Communications of the ACM, 57(7),
Peters, G.F., & Romi, A.M. (2015). The Association between Sustainability
Governance Characteristics and the Assurance of Corporate Sustainability
The situation, involving Cessna is showing how an older firm had become a victim of its own success. This occurred with the company failing to understand, the challenges they were facing inside the marketplace or how to adapt. In 1998, the management decided that a new strategy needed to be utilized to change the mindset and focus of the company (i.e. Total Quality Management). This process involves streamlining operations and reducing waste throughout the entire organization. To fully understand how this works requires carefully examining how Cessna enacted these changes, their results and how this helps to improve logistics / supply chain management. These different elements will illustrate the lasting impacts of the strategy on the firm. ("Our History," 2014) (Plunkett, 2009)
Discuss why Cessna took on this initiative?
Cessna took on this program in order to change the culture and attitudes within the firm. From the 1960s…
Cessna Quality Requirements. (2013). Cessna. Retrieved from: https://supplier.cessna.com/quality/cqrs.pdf
Our History. (2014). Cessna. Retrieved from: http://www.cessna.com/en/why-cessna/our-history
Plunkett, J. (2009). Plunkett's Transportation, Supply Chain and Logistics. Houston, TX: Plunkett Research.
The balanced scorecard was developed by Robert Kaplan and David Norton and serves as a useful tool for designing strategies along different types of important objectives in any organization. Other business models were deemed too narrow and they wanted something more comprehensive to translate vision and strategy into objectives and measures across four balanced perspectives: the financial perspective, customer perspective, internal process perspective, and the learning and growth perspective. Each perspective is important to look at individually, however when the four approaches are "balanced" then the organization is in the best position to create value for all stakeholders.
According to its founders, Robert Kaplan and David Norton, it consists of four major performance measures- Financial, Customer, Internal Business Processes, Learning and Growth (Kaplan & Norton, 2007). The financial measure gives an idea of the past performance of a company, whereas measures like customer satisfaction and learning…
GE. (N.d.). What is Six Sigma? Retrieved from GE: http://www.ge.com/en/company/companyinfo/quality/whatis.htm
Kaplan, R., & Norton, D. (2007, June). Using the Balanced Scorecard as a Strategic Management System. Retrieved from Harvard Business Review: http://hbr.org/2007/07/using-the-balanced-scorecard-as-a-strategic-management-system/ar/1
Six Sigma Quality. (N.d.). What is Lean Six Sigma? Retrieved from Six Sigma Quality: http://www.sixsigma.com/what-is-lean-six-sigma/
University Alliance. (N.d.). Six Sigma vs. Lean Six Sigma. Retrieved from Villanova University: http://www.villanovau.com/resources/six-sigma/six-sigma-vs.-lean-six-sigma/
Wal-Mart is the largest retailer worldwide that sells a wide range of goods including food items in several countries across the globe. As a result of its growth and profitability, Wal-Mart is not only the world's largest retailer but also one of the biggest companies in the world. One of the major factors that have contributed to the increased profitability of this company is its renowned supply chain management system. Based on its business model, Wal-Mart places significant emphasis on maintaining a highly efficient supply chain. This is mainly because the firm deals with huge inventory worth nearly $45 billion, but roughly turns it over 10.6 times annually or on a monthly basis. The other crucial components of Wal-Mart's supply chain management include management of data and volume as well as cost leadership. These components are mainly geared towards ensuring quality management that enhances the success and profitability…
Ketchen et. al. (2008). Best Value Supply Chains: A Key Competitive Weapon for the 21st
Century. Business Horizons, 51, 235-243. Retrieved June 12, 2014, from http://www.rtn.com/ourcompany/rtnwcm/groups/rtsc/documents/content/rtn_b_rtsc_wp_1.pdf
Millsap, D. (2012). Wal-Mart's Use of RFID in Global Supply Chain Management. Retrieved June 12, 2014, from http://www.danielmillsap.com/research/rfid-in-wal-mart-global-supply-chain-management.html
Traub, T. (2012, July 2). Wal-Mart Used Technology to Become Supply Chain Leader. Arkansas Business. Retrieved June 12, 2014, from http://www.arkansasbusiness.com/article/85508/wal-mart-used-technology-to-become-supply-chain-leader?page=all
Which of the changes being considered by the manager of Quality Parts Company are counter to the JIT philosophy?
The most conspicuous proposed change is the manager's request that the industrial engineering department look into high-rise shelving to store parts coming off machine 4. Any parts coming off of any machine, not just machine 4, should be immediately sent to the next machine for further processing. Even though a 10% scrap rate is inordinately high, she should hold off on the rework line as this adds an additional level of complexity to the process, which is certainly counter to the JIT philosophy. More specifically, if it is only being used to remanufacture 10% of the factory's output (10% being the scrap rate), look at how much more floor space (a scarce resource that needs to be maximized) is going to be required just to solve that 10% problem…
Quality Assurance: Graded Approach to Quality
A Graded Approach to Quality Assurance
Quality assurance (QA) is a term used to refer to the entire set of activities undertaken by a manufacturer to ensure that a product or service, at the very least, meets the expectations of customers (Webber & Wallace, 2012). Quality control (QC) is a component of QA -- it refers to the specific activities that are taken to ensure that a deliverable service or product meets the specific needs and requirements of the customer (Webber & Wallace, 2012). Checking calibrations, conducting tests and inspections, and checking drawings and calculations for errors are all part of quality control. QA, on the other hand, is broader -it includes QC, and starts way before the product is developed. Some of the activities that the manufacturer would conduct as part of QA include conducting requirement analyses to assess the appropriateness of the…
B&D Industries Inc. (2011). Quality Assurance. B & D. Industries Inc. Retrieved 13 February, 2015 from http://www.banddindustries.com/quality-assurance
DOE. (2008). Office of Environmental Management and Energy Facilities Contractors Group: Quality Assurance Improvement Project Plan. The U.S. Department of Energy (DOE). Retrieved 13 February, 2015 from http://energy.gov/sites/prod/files/em/RequirementsFlowdownandGradedApproachtoQA.pdf
EPA Quality System. (2014). Doing Business with EPA: Quality Specifications for Non-EPA Organizations. U.S. Environmental Protection Agency (EPA). Retrieved 13 February, 2015 from http://epa.gov/quality/exmural.html
Webber, L. & Wallace, M. (2011). Quality Control for Dummies. Hoboken, NJ: John Wiley & Sons.
Quality Improvements in Emergency Services
Consumers in the form of patients and other stakeholders are increasingly demanding for proof that the care being delivered or rendered to them is of high quality. In general, the public is cognizant of, demand quality from the medical sector or industry, and anticipates action and improvements to be undertaken when quality is not existent. There are very clear expectations and anticipations for improved health, improved efficiency and in overall improved quality. It is important for an Emergency Medical Services agency or organization to have programs and agendas in place that not only analyze, evaluate and assess the manner in which the organization and its employees are operating. The purpose of this paper is to analyze the aspect of quality improvement in Emergency Medical Services. The paper will take a look into the background of quality improvement and advancement in the emergency medical services sector.…
Angelini, K., Klein, S. (1989). The QA guarantee. Emergency, 20-23.
Bingaman, D. (1994). Continuous quality improvement in emergency service: what and why. Dallas: American College of Emergency Physicians.
El Sayed, M. J. (2011). Measuring quality in emergency medical services: a review of clinical performance indicators. Emergency medicine international.
Estepp, M., Crabtree, S. (1988). Quality assurance in EMS. Fire Command, 20-23.
In the contemporary business environment, business control chart is very critical to enhance continuous business process and business improvement. The use of statistical process control charts (SPC) is very critical to enhance improvement and quality of products and service. Process control chart is a statistical tool that allows business to record data regarding the performances of business process on a regular basis. The data may be recorded hourly, weekly or on daily basis. The major objective for using SPC is to compare the present product performances with the past product performances and allow a business to prevent defective materials. Thus, SPC is powerful tool to enhance continuous business improvement. (Harrington, 2009).
Objective of this paper is to use the control chart process to determine the weekly sales process of Ford Motor Company.
X Bar and . Process Control Charts for Weekly Sales of Ford Motor
The charts are…
Florida Department of Health (2011). Basic Tools for Process Improvement Module 10. Control Chart. Florida. USA.
Harrington, H, J. (1991). Business Improvement Process: The Breakthrough Strategy for Total Quality Productivity, and Competitiveness. McGraw-Hill Professional. UK.
This has often made it very difficult for black individuals to become high educational and social achievers. Racists then twist the reasons behind this lack of achievement and use it as evidence that members of the group are inferior (Gimlin, 2005). Racism and discrimination are both common threads in prejudiced activity toward black women, and this works to perpetuate the problems that they have faced in the past and that they are still facing in society today.
There is little that can be done to eliminate biological differences between the ethnic groups, but society can change differences that have been created by its own political and economic systems. Some psychologists even argue that racism should be treated like a mental health issue. Racism, therefore, becomes a double-edged sword and both the oppressors and the oppressed suffer from and for it. The oppressors have guilt, shame, and remorse, while the…
Collins, Patricia Hill (1998) "Mammies, matriarchs, and other controlling images, black feminist thought" New York: Routledge
Espiritu, Yen Le (2007) "Chapter five: Ideological racism and cultural resistance." In Asian-American women and men: Labor, laws, and love. New York: Rowman and Littlefield
Hook, Bell (1998) "Selling Hot Pussy: Representations of Black Female Sexuality in the Cultural Market" in: R. Weitz (ed) The Politics Of Women's Bodies: Sexuality Appearance and Behaviour. Oxford: Oxford University Press
Gimlin, Debra. (2005). "Cosmetic Surgery: Paying for Your Beauty." In L. Richardson, V. Taylor and N. Whittier (ed), Feminist Frontiers, 6th edition. New York: McGraw-Hill
Quality Management Analysis and ecommendations for ubicon Group -- a Travelcom Company
It is common for quality management symptoms and problems to appear when two or more organizations are integrated together, as is the case of the business units within the ubicon Group. It is imperative however in assessing support services using quality management frameworks and techniques to not focus too closely on the symptoms and not see the greater strategic challenges and roadblocks standing in the way of greater levels of customer service quality (Sepic, McNabb, 1994). The intent of this analysis is to explain how ubicon Group can use the frameworks of Total Quality Management (TQM), Six Sigma, lean principles and balanced scorecards (BSC) to attain a higher level of performance and customer satisfaction. Treating the symptoms will only get the customer service team so far. A key underlying assumption of this analysis is that the fundamental nature…
Apgar, D.. (2011). Assumption-Based Metrics: Recipe for Success. Strategic Finance, 93(5), 27-33,1.
Amado, C., Santos, S., & Marques, P.. (2012). Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment. Omega, 40(3), 390.
Dervitsiotis, K.. (2011). The New Imperative for Leadership-Advancing From Quality to Innovation. The Journal for Quality and Participation, 34(3), 11,15-17.
Li, S., Wu, C., Yen, D., & Lee, M.. (2011). Improving the efficiency of IT help-desk service by Six Sigma management methodology (DMAIC) - a case study of C. company. Production Planning & Control, 22(7), 612.
After instituting a controlled burn, forest managers can determine what areas are ripe for vegetation and which are not. Because this article contains one of the many effects of burning, its inclusion in the cannon of literature is important.
Houston, Douglas B. (1971). Ecosystems of National Parks. Science. 127 (3984), 648-
Though Douglas B. Houston's article is older than some, its topic is one that does not necessarily require a modern time stamp. Additionally, this article that discusses national park maintenance was written before the great fire in Yellowstone National Park. For those writing about controlled burning, this gives a unique example of the opinions of maintenance and the ecosystem before the fire, which allows the researcher to make comparisons between the pre and post-fire opinion. Other relevant information in the article is a detailed discussion of the parks' ecosystems, and a conclusion that the destructive activities of humans are…
In this article, the authors discuss changes in landscape patterns, and how these changes affect natural features including "wildlife abundance, nutrient flow, and lake productivity" (664). Though this may not seem relevant to controlled burning at first, landscape patterns are intrinsically important to the ecosystem of any national park. Landscape patterns also have a direct impact on plant diversity and what kinds of plants thrive in certain areas. This article will be an important research for those who believe it is important to discuss planting and planning after the controlled or prescribed burn. Additionally, the article describes prescribed burning and some of its effects, including effects on nutrition and plant and animal life. Finally, the article is easy to read and chalk full of facts, numbers, and information about the park. As a reference, therefore, it is useful if only for fact-finding purposes.
Turner, Monica G., Romme, William H., and Tinker, Daniel B. (2003). Surprises and Lessons from the 1988 Yellowstone Fires. Frontiers in Ecology and the Environment. 1(7), 351-358.
For ecologists, naturalists, park personnel, and those living in Wyoming, the 1988 Yellowstone Fires were a monumental experience. When discussing prescribed burning, therefore, scholars continue to return to the fires for inspiration and research purposes. Written by at least two of the leading experts on controlled burning and the Yellowstone Fires, this article discusses the surprises levied by the 1988 Yellowstone Fires. These were mainly positive surprises, such as plant life growing rapidly, and the fact that human restoration in the area was not necessary. By studying the wealth of information available about the fires that was discussed in the last fifteen years, the scholars are applying the information they discovered due to the 1988 fires to prescribed burning and forest fires in other areas. Because this article is written by experts in the field and addresses the real-life effects of prescribed burning, this article is an excellent addition to the collection of research about controlled burns in Yellowstone National Park.
Quality and Data-ased Management
The purpose of this paper is to examine the organization of NewYork- Presbyterian Hospital in relation to the hospital's quality indicators and measures that are currently in place. Further to identify quality indicators and goal measurements used in the organization plan and also to review the mission statement and vision.
Rigorous standards are used in ranking healthcare institutions particularly when ranking is applied to hospitals. There are approximately 6,012 hospitals in the United States not including military and veteran facilities and out of all of those "only 177 or fewer than 1 in 30 were of high enough quality to be ranked in even a single specialty this year."(Souroujon, 2004)
The first category applied in consideration of a hospital's ranking is that of the hospital's "reputation." (Souroujon, 2004) The second category is that of "mortality ratio" (Souroujon, 2004) and the last is a miscellaneous…
Cornarow, Avery (2004) Methodology Behind the Rankings Best Hospitals 2004; U.S. News Online at: http://www.usnews.com/usnews/health/hosptl/methodology.htm
National Health Care Quality Report: High Quality Health Care Is Not Yet a Universal Reality www.qualitytools.ahrq.gov/qualityreport
Connor, Deni (2003) Healthcare Network Aims to Improve Patient Care Network World Fusion 2005 June 3.
Souroujon, Andre (2004) Best Hospitals 2004 U.S. News Report Online at: http://www.usnews.com / usnews/health / hosptl/tophosp.htm
Quality and eliability
The cost of quality, in the context of management and the business side of operations, is quite different from (though related to) the cost of quality from a consumer perspective. The old adage, "you get what you pay for" is a word of warning or reminder to consumers that higher quality items tend to be more expensive, and thus the "cost of quality" is simply a higher price tag for consumers. For the companies actually producing goods and services, this same perspective might apply to certain materials and equipment procured for use in the production process, but this is only one of many "costs of quality" that business must endure (Accounting for Management, 2012). Factors of time, process controls, testing, correcting mistakes as quickly and completely as possible, and a variety of business- and industry-specific concerns all impact the costs that a company incurs in…
Accounting for Management. (2012). Quality Costs. Accessed 18 August 2012.
Bagdonavi-ius, V. & Nikulin, M. (2002). Accelerated Life Testing. Boca Raton, FL: CRC
ORGANIZATIONAL EHAVIOR: ARE QUALITY CIRCLES EFFECTIVE
Quality Circles became popular during the mid 1980s, when buzzwords such as Total Quality Management and efficiency teams became popularized in U.S. companies seeking to gain a competitive advantage over international production giants including Japanese manufacturers. A great deal of controversy exists however, as to whether or not quality circles truly accomplish what they are set out to do: improve organizational efficiency, worker productivity and performance. While many companies have argued that quality circles have resulted in dramatic cost savings, a large body of research suggests that quality circles have generally failed in a majority of companies that have implemented them. The aim of this study is to examine the nature of quality circles, and to ascertain whether or not they are effective mechanisms for organizational improvement.
ORGANIZATIONAL EHAVIOR: ARE QUALITY CIRCLES EFFECTIVE
According to research, more than 50% of the…
Ahire, S.L. (1996). "TQM Age vs. Quality. An Empirical Investigation." Production and Inventory Management Journal" 18-23.
Blair, John D. And Whitehead, Carlton J. (1984). "Can Quality Circles Survive in the United States?" Business Horizons, 27 (September-October): 17-23
Buehler, Vernon; Shetty, Y.K. "The Quest for Competitiveness: Lessons from America's Productivity and Quality Leaders." Quorom Books, New York: 1991.
Bowman, James S. "Quality Circles: Promise, Problems, and Prospects in Florida." Public Personnel Management, Vol. 18, 1989.
Control Function of the Management
The management of any organization has critical roles that they need to play in the smooth running of the organization. The daily function could be held as a function of the management or devolved to the junior levels of the organizational structure. One of the central roles that often remain in the hands of the top management is the function of control. There are various reasons for this function of control remaining in the hands of the top management, some being that it is very vital in shaping the operational and strategic future of the organization, it also needs total neutrality and fairness to implement. It also anchors of the source of authority to ensure given control aspects as will be discussed herein are correctly implemented.
Control in management of organizations can be said to be the systematic effort by the leadership of any organization…
The "Tylenol Scare" of the 1980's resulted in a rededication to J&J's core ethical values. As stated in its corporate responsibility section:
Each Johnson & Johnson business unit or facility is required to measure, monitor and report on its environmental performance and evaluate its Environmental Management System for effectiveness (J&J, 2007).
J&J maintains a small central administrative and finance staff at its headquarters, called "the Tower," in East runswick, New Jersey. The top members of the Executive Committee are all operating managers -- each has a group President role for about one-fifth of J&J's companies. Each interacts regularly, with their offices next to one another in close proximity. Thus, the key value at J&J is operating excellence, not the ability to play politics.
From an anthropological point-of-view, J&J's "tribe" supports operations, not staff. J&J top management emphasizes the elements of control which matter most to the corporation:
Put control where…
Atherton, E. a. (1998). Practices of the best companies in the medical industry. International Journal of Health Care Quality Assurance, 173-176.
J&J. (2007). Governance. Retrieved October 22, 2007, from J&J: http://www.jnj.com/community/governance/index.htm
Snell, S. (1995). Human resource management and firm performance: testing a contingency model of executive controls. Journal of Management, n.p.
This is a relative term: J&J has been criticized for its bureaucratic approach, particularly when related to joint ventures and acquisitions.
Order ID: Control Self-Assessment
Control Self-Assessment (CSA), also known as internal audit risk assessment is one of the management tools used to facilitate workers to be more effective in realizing their goals and managing associated risks which occurs, as a result. In risk management, organizations can "systematically identify potential exposures, take corrective actions early, and learn from those actions to achieve objectives" (David, 2004, p.6).
CSA in a company takes place to control and maybe to develop more controls if required within the company or a department. Within an organizational department, the employees are to determine the hindrances to be overcome or the strength to be leveraged and they are to agree on the most appropriate action to do to improve on the situation. One of the strengths of this management tool is that, it brings employees together, so that they can be able to identify and focus…
Hightower, R. (2008). Internal Controls Policies and Procedures: John Wiley & Sons.
Pickett, K.H.S. (2005). The essential handbook of internal auditing: Wiley
El-Dine, D.S. (2005). Control self-assessment: concepts and applications: manual for practitioners and exam preparation guide for the Certification in control self-assessment exam: Thomson/South-Western.
Auditors, I. o. I., & Center, I. o I.A.C.S.A. (1997). Control Self-Assessment Workshop Facilitator's Guide: Institute of Internal Auditors..
Control Mechanism: Advance Financial Management
Real corporate governance and financial control comprise of the utilization of monitoring and inducement mechanisms to bring into line different interests that are between managers and shareholders and urge the creation of shareholder value. Monitoring is not just a simple mistake, nor a conventional control, but founded on the control monitor. The United States, orld, Com Enron, Lam Tin, China's Guangxia, came from magnificence into ashes, weak in-house financial control is one vital reason. ' Theoretically, China's accounting auditing and profession it seems that there is management and disrepairs the worth controlled by, or would like to state control of mistake to evade such a propensity of thinking' (CAI Chun 2001). It is this propensity exists, that makes surveillance and controls the activities that are within the company fundamentally stop at the levels of supervision, fail to have control of the height.
Company's in-house financial…
Anon., 2004. Chinese commentator calls for mechanism to prevent, control AIDS.. BBC Monitoring Asia Pacific, 32(4), pp. 1-1.
Anon., 2004. internal control mechanism and in-house management were both improved. Almanac of Chinas Finance and Banking, 7(9), p. 24.
Anon., 2011. FM for strict budget control mechanism.. Kashmir Times, 7(6), p. 34.
Campbell, K. & . M.-v. A., 2008. Gender diversity in the boardroom and firm financial performance.. Journal of Business Ethics, 83(2), pp. 435-451.
In terms of human relations skills, some examples in this sense include the ability to understand human behavior or the abilities to communicate and motivate.
Similar to control, the organizing function is addressed through the gradual completion of four distinct processes: identification of activities, departmentally organizing the activities, classifying the authority and coordinating authority and responsibility. In the case of organizing the resources for instance, it would be necessary to identify the overall and departmental requirements. Then, the responsible people would be assigned and their tasks would be outlined.
Each of these actions requires several special skills. For instance, at the level of activities identification, the manager has to possess the ability to identify necessary activities and prioritize them. At the level of departmental organization of activities, there is the need for the ability to combine similar activities and form groups with them, but also the ability to…
Colenso, M., 1998, Strategic skills for line managers, Butterworth-Heinemann
Erven, B.L., Planning, Ohio State University, 1999, http://www.ag.ohio-state.edu/~mgtexcel/Planning.html last accessed on November 16, 2010
Gitman, L.J., McDaniel, C., 2008, the future of business: the essentials, 4th edition, Cengage Learning
McShane, S.L., Travaglione, T., 2005, Organizational behavior on the Pacific rim, McGraw-Hill
Quality Management in Sports Tourism
It should surprise no one that "travel and tourism [are] the world's largest industry" (Moli). Most people have not wanted to travel far outside the bounds of a resort or a prescribed tourist destination, but that is not necessarily the case anymore. Since people from wealthier countries are now able to travel easily to even the most remote spot n the world, it has become vogue to visit out-of-the-way spots. The benefits of this can be seen in the fact that nations which have not previously been able to provide jobs for their people to any extent whatsoever are now employing large numbers in these two industries. Travel and tourism are a global market and they scene is set for more adventurous and exotic types of travel.
One of the fastest growing segments of this market is sports tourism. More people are seeing the benefits…
Bowman, James S. "At Last, an Alternative to Performance Appraisal: Total Quality Management." Public Administration Review, 54.2 (1994): 129-136.
Devine, Adrian, and Frances Devine. "Sports Tourism: Marketing Ireland's Best Kept Secret - the Gaelic Athletic Association." Irish Journal of Management, (2005): 7- 16.
Gibson, Heather J. "Sport Tourism: the Rules of the Game." Parks & Recreation, 34.6 (1999): 36-42.
Hackman, J. Richard, and Ruth Wageman. "Total Quality Management: Empirical, Conceptual, and Practical Issues." Administrative Science Quarterly, 40.2 (1995): 309-325.
114). ising medical costs and diminishing quality of care demand that something be done, however (IOM 2009).
The Quality Chasm documents and the research that went into producing them have been specifically requested and utilized by the Department on Health and Human Services to implement policy reform at state and local levels that his directly changed the way primary care is provided (IOM). Nursing education is also affected by these policy changes as expectations and standards of care change.
IOM. (2009). "Crossing the Quality Chasm: The IOM Health Care Quality Initiative." Accessed 18 September 2009. http://www.iom.edu/CMS/8089.aspx
Piper, S. (2008). Top Ten Myths of American Health Care and Crisis. Pacific esearch Institute. Accessed 18 September 2009. http://liberty.pacificresearch.org/docLib/20081020_Top_Ten_Myths.pdf
IOM. (2009). "Crossing the Quality Chasm: The IOM Health Care Quality Initiative." Accessed 18 September 2009. http://www.iom.edu/CMS/8089.aspx
Piper, S. (2008). Top Ten Myths of American Health Care and Crisis. Pacific Research Institute. Accessed 18 September 2009. http://liberty.pacificresearch.org/docLib/20081020_Top_Ten_Myths.pdf
Controlling Construction Cost:
It is seldom that the initial bid estimate to carry out a specific construction activity is the same as the actual cost of doing the work. Generally, the estimate cost tends to be higher or lower due to the various unforeseeable factors that contribute to the differences. Therefore, it is increasingly essential for the project manager and contractor to keep current on the costs of a project through maintaining an accurate and reliable cost control system, especially if a contractor is to make a profit. However, the project manager has an overriding role of providing the project management team with necessary strong and proactive leadership during the construction period. This overriding role and task includes ensuring that the most effective approach to control construction has been adopted and tracking construction activities and costs.
Since the construction phase of a project is usually affected by various external factors…
Chartered Institute of Building 2010, Code of practice for project management for construction and development, Wiley-Blackwell, Oxford.
Olawale, Y.A & Sun, M 2010, 'Cost and time control of construction projects: inhibiting factors and mitigating measures in practice,' Construction Management and Economics, vol. 28, no. 5, pp.509-26.
Poor dental health can be a portal that allows bacteria and other infectious organisms into blood stream. Poor dental health care can also lead to poor outcomes of dialysis. Heart disease patients have special needs when it comes to dental care. Spreading this knowledge would motivate patients with these diseases to visit Eastside clinic regularly.
If staffing of more employees is not able to attract more patients to the clinic then the clinic would make a greater loss than it is currently making.
Kool Smiles being a profit making organization might be more efficient and have a more cooperative and friendly staff which can attract Eastside clinic patients towards them.
Promotions through dental vehicles would lead to extra costs such as repairmen of vehicles and fuel costs for which the clinic might not have funds.
The clinic might not have enough funds to employee more people
Vissers, J. & Beech R. (2005). Health operations management: patient flow logistics in health care. USA: Routledge.
Pierce, S. (2010). Dynamic Capacity Management For Health Care. USA: Taylor & Francis.
Kovener, A. & Knickman J. (2005). Health care delivery in the United States. USA: Springer.
Wall, A. (1996). Health care systems in liberal democracies. USA: Routledge.
Furthermore, run charts can be quite labor intensive to produce, which means they may not be appropriate QC / QA tools for every it project scenario.
Control Chart: Used to grahically display resultive data gleaned from process analytics, a control chart is one of the primary it project management techniques used to ensure that the triple constraint of scope, schedule, and budget are strictly controlled throughout the duration of the project life. At the heart of QC / QA methodology lies the conviction that proper "quality planning identifies which quality standards are relevant to the project and how to satisfy them, (while) quality assurance involves evaluating overall project performance to ensure that the project will satisfy the relevant quality standards" (Schwalbe, 2011), and without the use of control charts to quantify and interpret process data, this crucial it project management task would border on the unfeasible. Control charts enable it…
Fotopoulos, C., & Psomas, E. (2009). The use of quality management tools and techniques in ISO 9001: 2000 certified companies: the Greek case. International Journal of Productivity and Performance Management, 58(6), 564-580.
Liang, K. (2010). Aspects of Quality Tools on Total Quality Management. Modern Applied Science, 4(9), 66.
Schwalbe, K. (2011). Information technology project management. (6th ed.). Boston: Course Technology Ptr.
Statistical Process Control
Activities in Daily outine
Application of Statistical Process Control and Solving the Problem
(a) Statistical Process Control: X-bar Charts
(b) Weekly Morning Time Utilization Chart
Observations from the chart
Effect of Seasonal Factors
Usefulness of Confidence Intervals
This paper is on process control of activities that happen on daily basis. Statistical Process Control (SPC) involves application of statistical methods and procedures (such as control charts) to analyze the inherent variability of a process or its outputs to achieve and maintain a state of statistical control, and to improve the capability, also called statistical quality control . (Business Dictionary, 2010). The total time taken from waking up till reaching the office after going through various chores is 85 minutes. The person wants to cut it down to 60 minutes. He thinks of foregoing his leisurely sipping of coffee and watching news for 20 minutes and substitute…
[1.] Business Dictionary (2010). Retrieved August 30, 2012 from www.businessdictionary.com [2.]"Statistical Process Control: Process and Quality Views"(2008) Retrieved August 30, 2012 from http://www.cheresources.com/spczz.shtml [3.]"Statistical Tutorial: Confidence Intervals"(2010) Retrieved August 30, 2012 from http://stattrek.com/AP-Statistics-4/Confidence-Interval.aspx?Tutorial=Stat
[4.] Umarporn Charusombat & Andy Sabalowsky (1997) "Confidence intervals, Tolerance Intervals and Prediction intervals" Retrieved August 30, 2012 from http://www.cee.vt.edu/ewr/environmental/teach/smprimer/intervals/interval.html#appc [5.] Chase, R.B., Jacobs, F.R., & Aquilano, N.J. (2006). Operations management for competitive advantage (11th ed). New York: McGraw Hill/Irwin
[6.]Cook, Sarah (1996). Process Improvement: A Handbook for managers. Retrieved from http://books.google.com / [7.] Bob Raczynski and Bill Curtis (2008) Software Data Violate SPC's Underlying Assumptions, IEEE Software, May/June 2008, Vol. 25, No. 3, pp. 49-51
[8.] Paul H. Selden (1997). Sales Process Engineering: A Personal Workshop. Milwaukee, WI: ASQ Quality Press.
Quality Management Tech.
The nature of business is that of uncertainty. In many instances businesses must forecast or project many unknown factors affecting their underlying business operations. The impact of globalization has created an even more uncertain period in which business must now operate in. Aspects that pertain to one geographic region, due primarily to globalization, now create systemic effects in other regions. As such, management, through the use of data must be able to properly ascertain or predict these occurrences to better insulate their businesses. As seen by the recent financial crisis in 2008, quantitative techniques are vitally important in helping to prevent unwarranted bankruptcy or financial lose. In particular, quantitative quality management techniques can help diminish or abate many of the negative influences embedded within the business environment. Techniques such as linear programming, control charts, and fishbone diagrams all help management make better informed decisions (Dmitris, 2001). These…
1) Alexander Schrijver, Theory of Linear and Integer Programming. John Wiley & sons, 1998, ISBN 0-471-98232-6
2) Bernd Gartner, Ji-i Matousek (2006). Understanding and Using Linear Programming, Berlin: Springer. ISBN 3-540-30697-8
3) Deming, W.E. (1975). "On probability as a basis for action." The American Statistician 29 (4): 146 -- 152.
4) Dmitris Alevras and Manfred W. Padberg, Linear Optimization and Extensions: Problems and Solutions, Universitext, Springer-Verlag, 2001
functional roles healthcare organizations. Quality isk Management levels understand roles order interface
One of the most important functional roles within any healthcare organization is quality management and quality control. In a sense, the individuals who work in quality management have one of the most pivotal jobs in such an organization for the simple fact that they interact with others in virtually every other aspect of their organization. Quality management is responsible for ensuring adherence to quality measures in the administrative, care-delivery, and convalescing aspects of a healthcare organization. As such, those who work within this department are responsible for three primary job duties that are directly responsible for the deliverance of quality measures in an organization. These functions are the development, implementation, and the evaluation of quality initiatives that may pertain to specific departments, but which certainly affect the operations of a healthcare agency in its entirety.
In many respects,…
Brownlee, K., Minnier, T.E., Martin, S.C., Greenhouse, P.K. (2013). "A Paradigm Shift Toward Systemwide Quality Improvement Education: Meeting the Needs of a Rapidly Changing Health Care Environment: Meeting the Needs of a Rapidly Changing Health care Environment." Quality Management in Health Care. 22(1): 25-35.
Haupt, A. (2011). "The era of electronic medical records." USNews and Health. Retrieved from http://health.usnews.com/health-news/most-connected-hospitals/articles/2011/07/18/most-connected-hospitals
Moss, F. (1995). "Risk management and quality of care." Quality in Health Care. 4 (2): 102-107.
Applying Statistical Process Control Pharmaceutical Manufacturing
The use of applied statistics in studying a pharmaceutical manufacturing process is examined in the work of Tiani (2004) reports that health care quality is critically important in society and the quality of health care is important to all individuals. It is important that treatment is given in an accurate manner and this is particularly true of medications given to patients as it is expected that "the bottle of medicine has the specified number of tablets and that each tablet contains the specified quantity of the correct drug." (Tiani, 2004)
Legal and Regulatory Framework
There are legal and regulatory requirements set out in the law of the United States that the quality of medications be controlled in the pharmaceutical industry. The regulations are contained in federal statutes and outline "a quality control functions that emphasizes inspection and defect detection, and pharmaceutical quality control technology."…
Shanley, Agnes (2011) No Time for Process Control? PharmaManufacturing Magazine. Retrieved from: http://www.pharmamanufacturing.com/articles/2010/123.html?page=full
Janardhan, 2011, Pala Bashanam (2011) Pharmaceutical Manufacturing: Embracing Process Analytical Technology. Pharma Focus Asia. Retrieved from: http://www.pharmafocusasia.com/manufacturing/pharmaceutical_manufacturing_pat.htm
Moore, V (2003) Statistical Process Control. Chapter 24 9 Apr 2003. Retrieved from: http://www.uncp.edu/home/marson/360chapter24.pdf
Guidance for Industry Process Validation: General Principles and Practices (2011) U.S. Department of Health and Human Services Food and Drug Administration Center for Drug Evaluation and Research (CDER) Jan 2011. Retrieved from: http://www.pharmamanufacturing.com/wp_downloads/pdf/FDAProcessValidationJan2011.pdf
Efforts should be made to meet these needs and strive harder to excess those expectations. Second principle is the proper leadership within an organization. Good leaders develop unity of purpose and direction of any organization, Leaders should make an effort to create such an environment within an organization that every member works hard to meet the goals. Third principle suggests the involvement of every member of an organization. Their abilities and full involvement will enable the organization to reach high. Fourth principle involves the activities and resource management as a process. Fifth principle says about the systematic approach to management which involves proper identification, management and understanding of interrelated processes for the efficiency and effectiveness of an organization. Sixth principle states that continuous improvement should be the primary objective. Seventh principle involves the proper decision-making which should be based on the collected data and information. Last principle is about the…
Anton, D. And Carole, a. (2006). ISO 9001 Survival Guide, Third Edition. AEM Consulting Group, Inc.
Cianfrani, C.A.; West, J.E. (2009). Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management to Service Organizations. Milwaukee: American Society for Quality.
Rose, K.H. (2005). Project Quality Management: Why, What and How. Fort Lauderdale, Florida: J. Ross Publishing.
Thareja, P. (2008). Total Quality Organization Thru' People, Each one is Capable. Foundry Publications.
Managing Quality in Practice Settings: Six Sigma at Floyd Medical Center
By examining an organization's approach to establishing, measuring, and evaluating performance and outcomes, it is possible to develop a firmer grasp on how the quality control process functions in practice. To this end, this paper provides a review of the literature concerning quality management practices at Floyd Medical Center in ome, Georgia, followed by a summary of the research and important findings concerning these issues in the conclusion.
Meaning of "managing quality" and what it means at Floyd Medical Center
Managing quality at Floyd Medical Center is the responsibility of all staff members and the hospital's stated goal in this regard is to "provide excellent care while ensuring the comfort, privacy and safety of our patients and visitors"; the medical center adds that its healthcare teams are "dedicated to continually improving your experience by providing quality health care that…
Cohen, J. (2008, May). CHAP and the Department of Veterans Affairs. Nursing and Health Care
Perspectives, 21(3), 151.
Gowen, C.R., Stock, G.N. & McFadden, K.L. (2008). Simultaneous implementation of Six
Sigma and knowledge management in hospitals. International Journal of Production
Transporting the product to the wholesale and retail outlets for consumer purchase is the job of the transportation manager who must find the ways, define the least expensive routes and ensure that the product reaches the marketplace in a timely manner.
Storing the product is primarily accomplished (usually in the warehouse) by a method of first in first out and computerized control. Oftentimes the product will be graded as to its quality and shelf-life of the product. Financing is usually accomplished before the product is even manufactured, often the financing is obtained before a plant is built or the first finished piece rolls off the assembly line. To obtain effective financing a market research study can be done that will spell out the need for the product as well as the presumed selling price, and can often include a market survey to gauge the potential sales of the finished product.…
Normally, the designer's direct involvement into the user-research process is noted to be limited. There is however a need for a close collaboration between the researchers and the designers so that the quality attributes that are desired by the clients are adequately included into the final product (Donnelly, 2000).
It is therefore clear that for the user's perceptions of quality to be adequately captured and incorporated into the design and production stages of a given product, usability research must be thoroughly conducted and the results clearly communicated by the researchers to the design team. Ford Motors's application of a user-centric approach to the production of its products makes it very crucial for the company to actively be connected to the latest thoughts and perceptions that its clients may harbor.
The successful the initiative
It is important that the success of the TQM initiative to be gauged so as to highlight…
Ahire, S.L. 1997. Management Science- Total Quality Management interfaces: An integrative framework. Interfaces 27 (6) 91-105.
Abbott, Lawrence (1955), Quality and Competition, New York, NY: Columbia University Press.
Abraham, M., Crawford, J., & Fisher, T. (1999). Key factors predicting eff ectiveness of cultural change and improved productivity in implementing total quality management. International Journal of Quality and Reliability Management, 16(2), 112-132.
Ackoff, R. (1993, March). Beyond TQM. Journal for Quality and Participation. 66-78.