Sign Up Now
Get instant access to over 1 million+ study documents
OR
Already registered? click here to login
By creating your account, you agree to our terms of service, privacy policy and student honor code.
Jumia
Problems/Issues
Jumia faces a number of problems and issues, including economic downturn, a failing inventory-intensive retail model, the challenge of shifting to a marketplace model, stiff competition, trust issues, and logistical problems. First of all, the declining oil prices led to an economic downturn in Nigeria, which directly impacted Jumia's growth. This economic challenge was further intensified by Nigerias limited retail ecosystem. Starting off, Jumia operated on an inventory-intensive retail model, which required substantial capital. However, the deteriorating economy and the company's inability to turn a profit made capital acquisition difficult. To address this, the board decided to move from an online retail model to a marketplace model, like Amazon and Alibaba. This transition brought its own set of uncertainties. Plus, Jumia is still facing competition from Konga, another online retailer in Nigeria that has already adopted the marketplace model. Nigerian e-commerce also has massive trust issues, due to concerns about cybercrime. On top of all this, logistical challenges (like no numbered addresses in many Nigerian cities) make deliveries immensely complicated (Casadesus-Masanell & Arora, 2022).
Possible Solutions
Possible solutions to these problems are: First, Jumia can introduce new features, such as AI-supported personalized shopping. This could improve user engagement and set Jumia apart from its competitors. Second, Jumia could focus on scale by expanding its user base. This scale would help Jumia to negotiate better deals with suppliers and give it the possibility of offering products at more competitive prices than newcomers in the market. Third, a focus on quality would mean that the...…Loyalty translates into repeat purchases and a higher lifetime value for each customer. Plus, satisfied customers often become brand ambassadors in their own right (Dobrokhotov, 2023). Positive word-of-mouth in a market as interconnected as Nigeria can also contribute substantially to new organic growth, with new customers being drawn to Jumia based on friends and peers recommendations (Oraedu et al., 2021).
If it focuses on agility and adaptability, Jumia also positions itself to lead the e-commerce sector. It could capitalize on trends and take care of any new challenges that arise. A proactive approach would likely help lead to an increase in market share, as Jumia could capture segments of the market before competitors know how to react. This would also help it to be more resilient in the…
References
Abbas, J. (2020). Impact of total quality management on corporate green performance throughthe mediating role of corporate social responsibility. Journal of Cleaner Production, 242, 118458.
Casadesus-Masanell, R. & Arora, N. (2022). Jumia Nigeria: from retail to marketplace. HBS.
Dobrokhotov, V. (2023). The Art of After-Sales Marketing: Turning Satisfied Customers IntoLoyal Brand Advocates. Virtual Inspiration.
Lie, D., Sudirman, A., Efendi, E., & Butarbutar, M. (2019). Analysis of mediation effect ofconsumer satisfaction on the effect of service quality, price and consumer trust on consumer loyalty. International Journal of Scientific and Technology Research, 8(8), 421-428.
Oraedu, C., Izogo, E. E., Nnabuko, J., & Ogba, I. E. (2021). Understanding electronic and face-to-face word-of-mouth influencers: an emerging market perspective. Management Research Review, 44(1), 112-132.
One of the best examples of the use of statistical quality control in clerical operations is found in Aldens' Mail Order House in Chicago. Statistical quality control was begun at Aldens' early in 1945 by the installation of sample inspection and the control chart in one of the order-picking departments (Mercer, 2003). Within two months, the error ratio in this department fell from 3% to less than 1% while
Quality Control vs. Quality Assurance Introduction- Since World War II and the advanced capacity for technology and manufacturing, many organizations have adopted working and managerial philosophies that surround the principles of quality. The modern organizational environment on all fronts is rapidly evolving. An increased focus on globalization causes many organizations to undergo rapid and rather continual change that are driven by consumer expectations, launching of new technologies, and now, global competition.
Quality Control Group Project Company Overview US Airways Group Inc. is one of the major U.S. airline companies that delivers air transportation services for cargo and passengers. The company is the 5th largest airline company in the United States as being measured by available seat miles and revenue passengers. The U.S. Airways Group was formed in 2005 through its merger with former U.S. Airways Group and American West Holdings. The company scheduled
This can cause the organization to fall behind as competitor discovers a way to do things better, faster, and more efficiently, essentially raising the bar or standards of the industry, much as Toyota, the originator of the continuous improvement philosophy, did for the car industry. Even when quality control mandates that the least wasteful processes always be eliminated, by creating a mechanism with the continual improvement philosophy where change
Quality Control, Quality Assurance Quality Control for Graphic Design In graphic design, there are many things that could be done with quality control. Currently, the company has proofreaders, and also gets final approval from the client before the brochures or other items are created. However, there are other ways that the documents could be examined for quality. One of the best ways to determine whether a graphic design product is going to
Improving Quality Control in Airlines and Aerospace Manufacturing Industries Airlines and aerospace manufacturing industries are aviation sectors that focus on the design, development, testing, selling, and maintenance of aircraft and their associated parts. These industries are also involved in the manufacture and maintenance of rockets, missiles, and spacecraft. As the aviation industry has experienced tremendous growth because of the increased demand in air travel, airlines and aerospace manufacturing industries have also