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Management Quality Control
Dr. Kaoro Ishikawa is one of the world's idealized leaders in quality management control. He joined Japanese union of Japanese scientists and Engineers in 1949 to research on quality, after knowing that America's produce such as toys and cameras was cheap and defective. Ishikawa's greatest concern was to improve quality management involving every employee from top management to the front-line staff, without relying on professions. His significant contribution to evolution of quality management when he introduced the "fishbone" diagram that emphasized on quality services to customers made him known, and this could only be achieved by quality organization first in production of quality goods and services (Dahlgaurd 2005).
Bibliography
Kaoru was born on July 13th 1915 in Tokyo, and was the eldest son among the Shikawas, and in 1939, he obtained a degree in the University of Tokyo for applied chemistry. This knowledge helped him in construction, research, and design operations. He used his knowledge...
He went back to the University of Tokyo as a researcher of statistical methods in 1947. He later joined JUCE QC research and become an instructor, and a director of Chemical Society of Japan. He introduced Quality Circle concept in 1962, which was essential in quality management, and more than 50 countries applied this principle. Quality circle concept was to involve quality production of goods and services from the grass root level involving everyone in the organization, and encourage innovativeness and motivation of all employees. He also wrote two books on Quality Circles, that is, QC Circle Koyo and How to Operate QC Circles Activities. He introduced "Fishbone" diagram, which would enable the user identify any problems from the grass root levels and identify the process of perfection from the bottom.
Contributions to quality management
In 1972, he became a member of Ford Motor Company of Japan and a…
Cencus, B. o. (1983). Operations Management. Chicago: United States Department of Commerce.
Dahlgaurd, J.K. (2005). Fundamentals of Total Quality Management. Denmark: Routledge publishers.
Ishikawa, K. (1985). What is Total Quality Management -- the Japanese Way. Korea: Prentice-hall publishers.
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